CX Passport
Rick DentonđLove customer experience and love travel? Youâve found the right podcast, a show about creating great customer experience, with a dash of travel talk. đ¤Each episode, weâll talk with our guests about customer experience, travel, and just like the best journeys, explore new directions we never anticipated. Listen here or watch on YouTube youtube.com/@cxpassport đşď¸CX Passport is a podcast that pu... more
| Publishes | Weekly | Episodes | 262 | Founded | 5 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | ManagementPlaces & TravelSociety & CultureBusiness | |||
Listen to this Podcast
Latest Episodes
What's on your mind? Let CX Passport know...
Five years. 262 episodes. Guests from over 50 countries. The last episode of CX Passport...Maybe?
This is not a typical episode. There is no guest. There is no CX framework or customer journey deep dive.... more
What's on your mind? Let CX Passport know...
Your buyer isn't thinking about you nearly as much as you think they are.
Alyssa Nolte built her career on consumer psychology and buyer behavior research... eye tracking, presidential campaign advertisi... more
What's on your mind? Let CX Passport know...
What does your team actually mean when they say "world class"? Melissa Bardsley has spent her career across banking, manufacturing, and SaaS ... and she keeps arriving at the same answer. Communication is... more
What's on your mind? Let CX Passport know...
What your customers feel in the moment and what they tell you later are two different things. Dr. Laura Beavin-Yates has spent years measuring the gap ... and the science behind it will change how you thi... more
Recent Guests
Host
Reviews
- Something a bit different
Great podcast! I love that this podcast is a little bit different, with the dip into travel talk. It just makes it more interesting and personal. Rick Denton is a great host and asks good questions. The episodes are also a really manageable length. Definitely worth dipping into if you want to hear a range of voices across the CX space and from all over the world, too.
Apple Podcasts5urselbach
Germany3 months ago - Interesting and different
Really enjoy this show! It approaches CX from different points of view and has a fun travel theme that makes it fun, fresh and different from all the others.
Apple Podcasts5ThorIce99
United States4 months ago - Top CX Podcast
Iâve been listening to CX Passport for years. Love the travel talk and CX insight. This is one of the gems.
Apple Podcasts5WishusUnited Statesa year ago - Great listen
CX Passport is a standout in a crowded space. Rick Denton has a gift for pulling out meaningful insights while keeping the vibe conversational and down-to-earth. Each episode blends practical strategy with real world stories; perfect for anyone who cares about culture, leadership, or customer experience done right.
Apple Podcasts5Eric D StoneUnited Statesa year ago - Customer Experience is key
Itâs refreshing to see a pod focused on what all companies should be focused on - the customer. Too many companies make themselves the hero. CX Passport puts that in proper order and adds a host and format that encourages learning, and fun. Great job, Rick!
Apple Podcasts5teamharrellUnited Statesa year ago
Listeners Say
Key themes from listener reviews, highlighting what works and what could be improved about the show.
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Recent interactions between the hosts and their guests.
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Frequently Asked Questions About CX Passport
What is CX Passport about and what kind of topics does it cover?
CX-focused conversations with a global perspective, mixing practical customer experience strategies with travel insights. Episodes feature CX leaders, consultants, and authors from diverse industries who share real-world challenges, actionable takeaways, and the cultural contexts shaping how customers interact with brands. A distinctive travel-tinted lens keeps discussions engaging while surfacing cross-pollinated ideasâfrom human-centered design to journey mapping, product alignment, and organizational culture. The format is approachable and data-driven, often blending storytelling with concrete metrics and tactics, making it valuable for listeners who want both inspiration and implementable guidance. Notable strengths include a truly inte... more
Where can I find podcast stats for CX Passport?
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How many listeners does CX Passport get?
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What are the audience demographics for CX Passport?
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How many subscribers and views does CX Passport have?
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Which podcasts are similar to CX Passport?
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How many episodes of CX Passport are there?
CX Passport launched 5 years ago and published 262 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
How do I contact CX Passport?
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Where can I see ratings and reviews for CX Passport?
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View all the reviews in one place instead of visiting each platform individually and use this information to decide if a show is worth pitching or not.
How do I access podcast episode transcripts for CX Passport?
Rephonic provides full transcripts for episodes of CX Passport. Search within each transcript for your keywords, whether they be topics, brands or people, and figure out if it's worth pitching as a guest or sponsor. You can even set-up alerts to get notified when your keywords are mentioned.
What guests have appeared on CX Passport?
Recent guests on CX Passport include:
1. Melissa Bardsley
2. Laura Beavin-Yates
3. Claire Bristowe
4. Greg Wasserman
5. Mohamed Isa
6. Anastasia Vladychynska
7. Lisa Guzman
8. Stine Marsal
To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.