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Artwork for CX In The Wild

CX In The Wild

Dennis Wakabayashi
Customer Experience
Artificial Intelligence
Customer Service
Generative AI
Leadership
Digital Transformation
Customer Journey Maps
Technology
Change Management
CX Consulting
Rossana Briceño
Business Process Outsourcing
Salesforce
Middle East and Africa
Wellby Financial
IHG Hotels and Resorts
Call Center Management
Public Sector
Employee Experience
Humach

"Welcome to 'CX in The Wild,' where exploration meets innovation in the world of Customer Experience. Hosted by Dennis Wakabayashi, The Global Voice of CX, this captivating podcast journeys to the heart of the industry, often on location, to converse with the leaders and visionaries who are shaping the future of CX across various sectors worldwide.Join Dennis as he uncovers the strategies, insight... more

PublishesTwice monthlyEpisodes138Founded3 years ago
Number of ListenersCategories
BusinessMarketingManagement

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Artwork for CX In The Wild

Latest Episodes

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Boris Petrovitch Njegosh, founder of R GENERATION, shares how the rise of remote work, AI and digital nomadism is transforming both business and life. 

From leading design thinking projects for global brands to helping small companie... more

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On this episode of CX in the Wild, we sit down with Manuela Doutel Haghighi, Director of Global Customer Experience and Success at Microsoft. With experience spanning continents and industries, Manuela shares how organizations can mov... more

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Rebranding is not about changing colors or updating a logo. It is a decisive move to align with the future.

In this episode of CX in the Wild, our guest Peter Guirguis joins us to explore how brand evolution fuels growth, builds emot... more

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Filipe Ramos, CEO of Science4you, brings a powerful perspective on how play can drive the skills needed for tomorrow’s world. His approach combines STEM learning, creativity, and family connection to create products that go beyond ent... more

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The CX Cast
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Recent Guests

Raj Sivasubramanian
Vice President of Journey Management and CS Consulting at QuestionPro
QuestionPro
Episode: Keeping CX Human in an AI-Driven World
Mike Kaplan
Chief Marketing Officer at Avoxi
Avoxi
Episode: From Minutes to Moments: Rethinking Voice in the AI Era
Raj Iyer
Product expert and teacher
Episode: Driving Outcomes in a World of Change
Ann Schirrmeister
Senior Research Manager at Suzy
Suzy
Episode: Customer Experience as the New Operating System for Business
Camila Ferreira
CX expert and founder of Rise Up, with 20+ years of experience in leading customer experience efforts across Latin America, Europe, and the US.
Rise Up
Episode: The Business of CX: Turning Experience into Revenue
Pat Osorio
Co-founder of Birdie AI, entrepreneur from Brazil
Birdie AI
Episode: From Insights to Impact: Unlocking Business Growth with AI
Lina Gallagher
E-commerce consultant known as the e-commerce queen in the GCC region
Immersed Consulting, author of 'Winning in a Platform Economy'
Episode: Winning in a Platform Economy: E-commerce Strategies for Growth
Not confidently identified
Global customer experience lead focusing on creating happy customers at Schneider Electric
Schneider Electric
Episode: Lessons in CX: What Customers and Competitors Can Teach Us
Kristina Glave
CX research lead at Deutsche Telekom
Deutsche Telekom
Episode: AI, Accessibility, and the Next Frontier of Customer Experience

Host

Dennis Wakabayashi
Host and CX expert with over three decades of experience, known for engaging conversations that explore innovative customer experience strategies and insights from industry leaders.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Apple Podcasts
#226
France/Business/Management
Apple Podcasts
#139
Poland/Business/Management
Apple Podcasts
#239
Israel/Business/Management

Talking Points

Recent interactions between the hosts and their guests.

Four Voices Every CX Leader Must Listen To
Q: What do you think the future of CX is?
Sales are integral to the future of customer experience because setting clear expectations will ease meeting customer needs and enhance the experience.
Four Voices Every CX Leader Must Listen To
Q: What do you think is on the horizon for customer experience?
There is pressure in a highly competitive market, where customer experience will ensure differentiation against increasing competition and evolving technology.
Four Voices Every CX Leader Must Listen To
Q: What was your key takeaway from today?
I liked how the CX Summit focused on real cases rather than generic best practices, offering actual examples of organizations putting customers at the center.
Customer Experience as the New Operating System for Business
Q: What are the biggest differences you've seen in CX professionals’ concerns over the years?
A shift towards more regenerative content about customer experience and strategic viewpoints than ever before.
Customer Experience as the New Operating System for Business
Q: What do you find the most interesting part of the data and the research these days?
The rise of loyalty program research and the need for businesses to emotionally connect with consumers to differentiate themselves.

Audience Metrics

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Listeners per Episode
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Frequently Asked Questions About CX In The Wild

What is CX In The Wild about and what kind of topics does it cover?

Exploring the rapidly evolving field of Customer Experience (CX), this podcast presents insightful discussions with industry leaders and experts who share their strategies, challenges, and successes. Covering a wide range of topics, from the impact of AI on customer interaction to the importance of nurturing human connections, each episode offers practical wisdom and unique perspectives tailored for professionals navigating the complexities of CX in various sectors. With a focus on both large enterprises and innovative startups, the content is designed to educate and empower listeners aiming to enhance their customer-centric approaches. Notable themes include the integration of technology with empathy, the role of organizational culture in ... more

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Which podcasts are similar to CX In The Wild?

These podcasts share a similar audience with CX In The Wild:

1. The CX Cast

How many episodes of CX In The Wild are there?

CX In The Wild launched 3 years ago and published 138 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on CX In The Wild?

Recent guests on CX In The Wild include:

1. Raj Sivasubramanian
2. Mike Kaplan
3. Raj Iyer
4. Ann Schirrmeister
5. Camila Ferreira
6. Pat Osorio
7. Lina Gallagher
8. Not confidently identified

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