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CX In The Wild

Dennis Wakabayashi
Customer Experience
Artificial Intelligence
Customer Service
Generative AI
Leadership
Digital Transformation
Customer Journey Maps
Technology
CX Consulting
Change Management
Rossana Briceño
Business Process Outsourcing
Salesforce
Middle East and Africa
Wellby Financial
Call Center Management
IHG Hotels and Resorts
Public Sector
Employee Experience
Humach

"Welcome to 'CX in The Wild,' where exploration meets innovation in the world of Customer Experience. Hosted by Dennis Wakabayashi, The Global Voice of CX, this captivating podcast journeys to the heart of the industry, often on location, to converse with the leaders and visionaries who are shaping the future of CX across various sectors worldwide.Join Dennis as he uncovers the strategies, insight... more

PublishesTwice monthlyEpisodes144Founded3 years ago
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BusinessMarketingManagement

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In this episode of CX in the Wild, we sit down with Ali Raza Shah to unpack a major shift that is reshaping our industry. 

Across the world, operators are struggling to monetize 5G and many already see it as the final generation buil... more

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We continue our journey across continents and cultures, and this episode brings us together with Ladislau Batalha, a trusted leader who is helping shape the future of experience worldwide. 

From Dubai to Lisbon, Brazil to Vietnam, we... more

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Vietnam is one of the few places where customers can spot weak value almost instantly. In this episode of CX in the Wild, we’re in Ho Chi Minh City with Amalia Goux, a Romanian CX strategist who has spent the past eight years helping ... more

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From Dubai, a new generation of CX leaders is shaping the future with people, culture, and purpose at the core.

In this episode of CX in the Wild, we sit down with Ahmed Hatem to explore why customer happiness is more than a metric. ... more

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Recent Guests

Raj Sivasubramanian
Vice President of Journey Management and CS Consulting at QuestionPro
QuestionPro
Episode: Keeping CX Human in an AI-Driven World
Mike Kaplan
Chief Marketing Officer at Avoxi
Avoxi
Episode: From Minutes to Moments: Rethinking Voice in the AI Era
Raj Iyer
Product expert and teacher
Episode: Driving Outcomes in a World of Change
Ann Schirrmeister
Senior Research Manager at Suzy
Suzy
Episode: Customer Experience as the New Operating System for Business
Camila Ferreira
CX expert and founder of Rise Up, with 20+ years of experience in leading customer experience efforts across Latin America, Europe, and the US.
Rise Up
Episode: The Business of CX: Turning Experience into Revenue
Pat Osorio
Co-founder of Birdie AI, entrepreneur from Brazil
Birdie AI
Episode: From Insights to Impact: Unlocking Business Growth with AI
Lina Gallagher
E-commerce consultant known as the e-commerce queen in the GCC region
Immersed Consulting, author of 'Winning in a Platform Economy'
Episode: Winning in a Platform Economy: E-commerce Strategies for Growth
Not confidently identified
Global customer experience lead focusing on creating happy customers at Schneider Electric
Schneider Electric
Episode: Lessons in CX: What Customers and Competitors Can Teach Us
Kristina Glave
CX research lead at Deutsche Telekom
Deutsche Telekom
Episode: AI, Accessibility, and the Next Frontier of Customer Experience

Host

Dennis Wakabayashi
Host and Global Voice of Customer Experience, known for engaging discussions about customer-centric business strategies and innovations.

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Talking Points

Recent interactions between the hosts and their guests.

Four Voices Every CX Leader Must Listen To
Q: What do you think the future of CX is?
Sales are integral to the future of customer experience because setting clear expectations will ease meeting customer needs and enhance the experience.
Four Voices Every CX Leader Must Listen To
Q: What do you think is on the horizon for customer experience?
There is pressure in a highly competitive market, where customer experience will ensure differentiation against increasing competition and evolving technology.
Four Voices Every CX Leader Must Listen To
Q: What was your key takeaway from today?
I liked how the CX Summit focused on real cases rather than generic best practices, offering actual examples of organizations putting customers at the center.
Customer Experience as the New Operating System for Business
Q: What are the biggest differences you've seen in CX professionals’ concerns over the years?
A shift towards more regenerative content about customer experience and strategic viewpoints than ever before.
Customer Experience as the New Operating System for Business
Q: What do you find the most interesting part of the data and the research these days?
The rise of loyalty program research and the need for businesses to emotionally connect with consumers to differentiate themselves.

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Frequently Asked Questions About CX In The Wild

What is CX In The Wild about and what kind of topics does it cover?

This podcast focuses on the dynamic landscape of customer experience (CX) and the innovative strategies being employed by leaders and visionaries in the field. Featuring insightful discussions and interviews, it covers a wide array of topics including the integration of emerging technologies like AI, the importance of empathy in customer relationships, and the evolving roles of customer experience in organizations of all sizes, from startups to Fortune 500 companies. The engaging format brings together personal stories, expert opinions, and practical wisdom aimed at equipping listeners with the knowledge to enhance customer connections and achieve meaningful business outcomes.

The unique approach involves on-location interviews, providing ... more

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Which podcasts are similar to CX In The Wild?

These podcasts share a similar audience with CX In The Wild:

1. The CX Cast

How many episodes of CX In The Wild are there?

CX In The Wild launched 3 years ago and published 144 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on CX In The Wild?

Recent guests on CX In The Wild include:

1. Raj Sivasubramanian
2. Mike Kaplan
3. Raj Iyer
4. Ann Schirrmeister
5. Camila Ferreira
6. Pat Osorio
7. Lina Gallagher
8. Not confidently identified

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