Business Transformation Pitch with The CX Goalkeeper
Gregorio UglioniDigital & Business Transformation | Customer Experience | Leadership | Innovation This podcast goes beyond theory. It brings you real-world experiences from best-in-class experts who explore the intersection of people, technology, and measurable business results. Hosted by Gregorio Uglioni—global transformation leader, keynote speaker, and recognized authority in Customer Experience (CX)—each epis... more
| Publishes | Weekly | Episodes | 267 | Founded | 5 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | ManagementBusiness | |||
Listen to this Podcast
Latest Episodes
Gregorio Uglioni sits down with senior customer experience manager Patty Soltis to explore the intricate dynamics of convincing the C-suite to embrace customer experience initiatives. Patty shares invaluable insights on aligning CX efforts with busin... more
Ben Phillips, a 20-year CX professional, explains how B2B customer experience differs from B2C, highlights key B2B moments, and gives real examples of fixing and leveraging accounts. He also shares practical training ideas: translate leadership strat... more
In this episode, Gregorio Uglioni dives deep into the world of brand love with Professor Aaron Ahuvia, a leading expert in the field. If you're curious about how emotional connections with brands are formed and why they matter for your business, this... more
Melissa Moore shares real retail stories, training tips, and practical views on customer centricity, employee experience, AI, and TikTok shop. Listeners get honest lessons on execution, people-first leadership, and building consistent retail experien... more
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Reviews
- Great conversation, practical advice on CX
Gregorio Uglioni is an excellent host and drives a thoughtful conversation about customer experience and other parts of business that are relevant. I am motivated by many of his guests, and I believe the discussion helps me better understand the industry and the types of content that CX professionals both need and want to be successful. The conversations are also enjoyable, which means I’m always paying attention. I highly recommend this podcast.
Apple Podcasts5f_di_meglio
United States3 months ago - A Top Shelf Podcast with Compelling Guests
Greg’s curiosity and relaxed, conversational style makes for an exceptional dialogue bringing out the best in his guests. I learn something new, practical, and useful with every podcast!
Apple Podcasts513BearcatUnited States5 months ago - Founder
Hosted by Greg Uglioni, this podcast goes beyond surface-level discussions. Greg does his homework—his thoughtful research and carefully crafted questions allow his guests to dive deep into the challenges and innovations shaping the world of CX.
Apple Podcasts5Lard beefy noobUnited States9 months ago - Great discussions to sharp your cx knowledges
Greg interview cx professional experts and illustrate concretely how cx can be handled in your organization. Perfect for your daily commuting trajects.
Apple Podcasts5Manudhp
Belgium2 years ago - Outstanding CX content
The CX Goalkeeper podcast is an excellent source for global thought leadership on customer experience. The quality of the guests is top.
Apple Podcasts5CX Stride / Fine Wine!United States2 years ago
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Apple Podcasts | #192 |  Hong Kong/Business/Management |
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Frequently Asked Questions About This Podcast
What is This Podcast about and what kind of topics does it cover?
Focused on the themes of digital and business transformation, leadership, and customer experience, this podcast engages listeners with insightful discussions featuring expert guests from various fields. Topics frequently explored include the integration of technology in business processes, strategies for enhancing customer experience, and innovative leadership approaches that embrace human-centered growth. Noteworthy aspects of the series include its practical focus on real-world applications and experiences, making it particularly relevant for professionals seeking to navigate the complexities of transformation within organizations. Each episode aims to provide actionable insights that empower listeners to drive meaningful change and devel... more
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How many episodes of this podcast are there?
this podcast launched 5 years ago and published 267 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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What guests have appeared on this podcast?
Recent guests on this podcast include:
1. Ben Phillips
2. Aaron Ahuvia
3. Melissa Moore
4. Michael Lewrick
5. Annette Franz
6. Annika Kessel
7. Antonio Grasso
8. Sam Stern
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