Business Transformation Pitch with The CX Goalkeeper | Digital Transformation, AI, Leadership, Customer Experience
Gregorio Uglioni - Digital Transformation, Customer Experience, LeadershipDigital & Business Transformation | Customer Experience | Leadership | AI | Innovation This podcast goes beyond theory. It brings you real-world experiences from best-in-class experts who explore the intersection of people, technology, and measurable business results. Hosted by Gregorio Uglioni, global transformation leader, keynote speaker, and recognized authority in Customer Experience (CX), ea... more
| Publishes | Weekly | Episodes | 313 | Founded | 6 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | ManagementBusiness | |||
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Latest Episodes
This episode features Jeannie Walters discussing her book 'Experience is Everything' and sharing practical advice on customer experience (CX) leadership. Listeners will learn why CX starts with leadership, how to build effective CX strategies, and ho... more
Gregorio Uglioni and Faran Niaz reflect on decades of experience in customer experience, challenging common industry practices. They discuss how CX teams often focus on measurement and reporting, rather than driving real transformation. The conversat... more
Gregorio Uglioni welcomes Zack Hamilton to discuss the current state and future of customer experience (CX). Zack shares his career goal of disrupting how businesses and industries think, giving an example from his work at Aaron's where digital payme... more
Gregorio Uglioni and Faran Niaz discuss the current state of customer experience (CX), questioning whether technology and automation are truly improving CX or just creating new frustrations. They highlight that while some leading companies excel, man... more
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It’s amazing to see the thought leadership that Gregorio brings with the podcasts with many a times it being an eye opener for a CX professional. Amazing content and great learnings. Kudos Gregorio!
Apple Podcasts5Amit ACXS
India3 months ago - Great conversation, practical advice on CX
Gregorio Uglioni is an excellent host and drives a thoughtful conversation about customer experience and other parts of business that are relevant. I am motivated by many of his guests, and I believe the discussion helps me better understand the industry and the types of content that CX professionals both need and want to be successful. The conversations are also enjoyable, which means I’m always paying attention. I highly recommend this podcast.
Apple Podcasts5f_di_meglio
United Statesa year ago - A Top Shelf Podcast with Compelling Guests
Greg’s curiosity and relaxed, conversational style makes for an exceptional dialogue bringing out the best in his guests. I learn something new, practical, and useful with every podcast!
Apple Podcasts513BearcatUnited Statesa year ago - Founder
Hosted by Greg Uglioni, this podcast goes beyond surface-level discussions. Greg does his homework—his thoughtful research and carefully crafted questions allow his guests to dive deep into the challenges and innovations shaping the world of CX.
Apple Podcasts5Lard beefy noobUnited States2 years ago - Great discussions to sharp your cx knowledges
Greg interview cx professional experts and illustrate concretely how cx can be handled in your organization. Perfect for your daily commuting trajects.
Apple Podcasts5Manudhp
Belgium3 years ago
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Chart Rankings
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Apple Podcasts | #80 |  Poland/Business/Management |
Apple Podcasts | #146 |  Norway/Business/Management |
Apple Podcasts | #163 |  Switzerland/Business/Management |
Apple Podcasts | #199 |  Spain/Business/Management |
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Frequently Asked Questions About This Podcast
What is This Podcast about and what kind of topics does it cover?
This show consistently explores how leaders blend people, technology, and process to drive measurable business results. Episodes frequently center on customer experience, digital transformation, AI-enabled ways of working, and leadership that empowers teams. Guests range from CX practitioners and AI strategists to finance leaders and nonprofit-focused organizers, all sharing practical frameworks, real-world case studies, and actionable steps for implementing transformation at scale. A standout pattern is cross-functional, human-centered approaches that tie customer and employee outcomes to bottom-line impact, often illustrated with concrete examples, playbooks, and events that invite active participation. The host's crisp, curious style hel... more
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How many episodes of this podcast are there?
this podcast launched 6 years ago and published 313 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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What guests have appeared on this podcast?
Recent guests on this podcast include:
1. Zach Hamilton
2. Faran Niaz
3. Cory Davidson
4. Bill Stakos
5. Jim Tincher
6. René Gonthier
7. Sarka Risch
8. Santhakumaran Atmalingam
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