Business Transformation Pitch with The CX Goalkeeper | Digital Transformation, AI, Leadership, Customer Experience
Gregorio Uglioni - Digital Transformation, Customer Experience, LeadershipDigital & Business Transformation | Customer Experience | Leadership | AI | Innovation This podcast goes beyond theory. It brings you real-world experiences from best-in-class experts who explore the intersection of people, technology, and measurable business results. Hosted by Gregorio Uglioni, global transformation leader, keynote speaker, and recognized authority in Customer Experience (CX), ea... more
| Publishes | Weekly | Episodes | 301 | Founded | 5 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | ManagementBusiness | |||
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Latest Episodes
Gregorio Uglioni welcomes Michael Brandt, a seasoned CX practitioner and current judge in the Customer Experience War Games. The conversation sets the stage for a deeper exploration of the War Games, focusing on their value for charities and particip... more
This episode is about the Customer Experience World Games 2026 with last year's champion, Qaalfa. Listeners get insights on team collaboration, the value of giving back through CX, and how global perspectives shape solutions for charities. Alpha shar... more
This episode is about the Customer Experience World Games 2026, highlighting its global impact, charity focus, and the unique collaboration among CX professionals. Listeners will learn more about the games and how simple tools and teamwork drive real... more
This episode dives deep into the real challenges of customer experience today. Dennis Wakabayashi shares honest insights about why CX metrics often fall flat, the importance of trust, and how AI will impact CX. He created a new Global Customer Experi... more
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It’s amazing to see the thought leadership that Gregorio brings with the podcasts with many a times it being an eye opener for a CX professional. Amazing content and great learnings. Kudos Gregorio!
Apple Podcasts5Amit ACXS
India16 days ago - Great conversation, practical advice on CX
Gregorio Uglioni is an excellent host and drives a thoughtful conversation about customer experience and other parts of business that are relevant. I am motivated by many of his guests, and I believe the discussion helps me better understand the industry and the types of content that CX professionals both need and want to be successful. The conversations are also enjoyable, which means I’m always paying attention. I highly recommend this podcast.
Apple Podcasts5f_di_meglio
United States10 months ago - A Top Shelf Podcast with Compelling Guests
Greg’s curiosity and relaxed, conversational style makes for an exceptional dialogue bringing out the best in his guests. I learn something new, practical, and useful with every podcast!
Apple Podcasts513BearcatUnited Statesa year ago - Founder
Hosted by Greg Uglioni, this podcast goes beyond surface-level discussions. Greg does his homework—his thoughtful research and carefully crafted questions allow his guests to dive deep into the challenges and innovations shaping the world of CX.
Apple Podcasts5Lard beefy noobUnited Statesa year ago - Great discussions to sharp your cx knowledges
Greg interview cx professional experts and illustrate concretely how cx can be handled in your organization. Perfect for your daily commuting trajects.
Apple Podcasts5Manudhp
Belgium3 years ago
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Chart Rankings
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Apple Podcasts | #73 |  South Africa/Business/Management |
Apple Podcasts | #134 |  Poland/Business/Management |
Apple Podcasts | #178 |  Netherlands/Business/Management |
Apple Podcasts | #225 |  Switzerland/Business/Management |
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Frequently Asked Questions About This Podcast
What is This Podcast about and what kind of topics does it cover?
This show features high-level conversations with CX, digital transformation, AI, and leadership experts who share practical frameworks and real-world learnings. Episodes repeatedly explore how to turn strategy into measurable business impact by aligning people, processes, and technology, from customer experience design and automation to data governance and governance in AI. Noteworthy are the frequent cross-industry case studies (healthcare, luxury, fintech, hospitality) and a strong emphasis on human-centered approaches, accountability, and measurable ROI. Listeners can expect actionable insights, candid discussions about implementation challenges, and a bias toward frameworks that teams can actually execute, not just theories. A standout ... more
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How many episodes of this podcast are there?
this podcast launched 5 years ago and published 301 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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What guests have appeared on this podcast?
Recent guests on this podcast include:
1. Christopher Brooks
2. Peter Brem
3. Dennis Wakabayashi
4. Aleksandra Budynek
5. Daniel Wardell
6. Rémon Elsten
7. Ian Golding
8. Melanie Mingas
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