Business Transformation Pitch with The CX Goalkeeper | Digital Transformation, AI, Leadership, Customer Experience
Gregorio Uglioni - Digital Transformation, Customer Experience, LeadershipDigital & Business Transformation | Customer Experience | Leadership | AI | Innovation This podcast goes beyond theory. It brings you real-world experiences from best-in-class experts who explore the intersection of people, technology, and measurable business results. Hosted by Gregorio Uglioni, global transformation leader, keynote speaker, and recognized authority in Customer Experience (CX), ea... more
| Publishes | Weekly | Episodes | 307 | Founded | 6 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | ManagementBusiness | |||
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Latest Episodes
This episode explores how customer experience can drive real business growth, not just satisfaction. Jim Tincher shares insights from over 800 B2B interviews, practical frameworks like the LEAD model, and real-world examples from companies like Dow. ... more
This episode explores why many leaders are obeyed but not truly followed, and what that costs businesses. Rene Gonthier shares real-life stories and practical advice on building trust, motivating teams, and the difference between managers and true le... more
In this episode I discuss with Sarka Risch how to use LinkedIn to build real relationships, stand out, and create business opportunities. Sarka Risch shares practical tips, real stories, and mistakes to avoid. Whether you're a leader, entrepreneur, o... more
This episode dives into the most relevant challenges of customer experience with insights from Asia's top CX expert, Santhakumaran Atmalingam. Listeners will learn why many companies fail at CX, the impact of technology and AI, and the importance of ... more
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It’s amazing to see the thought leadership that Gregorio brings with the podcasts with many a times it being an eye opener for a CX professional. Amazing content and great learnings. Kudos Gregorio!
Apple Podcasts5Amit ACXS
India2 months ago - Great conversation, practical advice on CX
Gregorio Uglioni is an excellent host and drives a thoughtful conversation about customer experience and other parts of business that are relevant. I am motivated by many of his guests, and I believe the discussion helps me better understand the industry and the types of content that CX professionals both need and want to be successful. The conversations are also enjoyable, which means I’m always paying attention. I highly recommend this podcast.
Apple Podcasts5f_di_meglio
United Statesa year ago - A Top Shelf Podcast with Compelling Guests
Greg’s curiosity and relaxed, conversational style makes for an exceptional dialogue bringing out the best in his guests. I learn something new, practical, and useful with every podcast!
Apple Podcasts513BearcatUnited Statesa year ago - Founder
Hosted by Greg Uglioni, this podcast goes beyond surface-level discussions. Greg does his homework—his thoughtful research and carefully crafted questions allow his guests to dive deep into the challenges and innovations shaping the world of CX.
Apple Podcasts5Lard beefy noobUnited Statesa year ago - Great discussions to sharp your cx knowledges
Greg interview cx professional experts and illustrate concretely how cx can be handled in your organization. Perfect for your daily commuting trajects.
Apple Podcasts5Manudhp
Belgium3 years ago
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Chart Rankings
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Apple Podcasts | #220 |  United Kingdom/Business/Management |
Apple Podcasts | #236 |  Italy/Business/Management |
Apple Podcasts | #76 | India/Business/Management |
Apple Podcasts | #118 | Belgium/Business/Management |
Apple Podcasts | #124 |  Switzerland/Business/Management |
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Frequently Asked Questions About This Podcast
What is This Podcast about and what kind of topics does it cover?
This show features high-level conversations with CX, digital transformation, AI, and leadership experts who share practical frameworks and real-world learnings. Episodes repeatedly explore how to turn strategy into measurable business impact by aligning people, processes, and technology, from customer experience design and automation to data governance and governance in AI. Noteworthy are the frequent cross-industry case studies (healthcare, luxury, fintech, hospitality) and a strong emphasis on human-centered approaches, accountability, and measurable ROI. Listeners can expect actionable insights, candid discussions about implementation challenges, and a bias toward frameworks that teams can actually execute, not just theories. A standout ... more
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How many episodes of this podcast are there?
this podcast launched 6 years ago and published 307 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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What guests have appeared on this podcast?
Recent guests on this podcast include:
1. René Gonthier
2. Sarka Risch
3. Santhakumaran Atmalingam
4. Greg Melia
5. Veronika von Heise-Rotenburg
6. Alpha Dibeehi
7. Mike McClelland
8. Dennis Wakabayashi
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