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Artwork for CVM Stories
Customer Value Management
Telecommunications
Marketing Automation
Data Analytics
Data Quality
Customer Experience
Customer Engagement
Analytics
Digital Transformation
Emotional Connection
CVM Body Of Knowledge
Campaign Management
Mobile Money
Marketing
Revenue Growth
CRM
Digital Subscription Businesses
Mobile Apps
Telecom Industry
CVM Ops

Calling all Customer Value Managers and those curious about the world of CVM! If you've ever found it challenging to gather information in this field, we've got your back. CVM Stories features the brightest minds who will share their diverse perspectives on customer base management in Telco and other industries. Together, we explore topics like data analytics, personalization, customer experience,... more

PublishesMonthlyEpisodes36Founded2 years ago
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Artwork for CVM Stories

Latest Episodes

In this episode, we sit down with Mirella-Marie Katarina Radman, former NATO project lead, now leading enterprise success at one of Canada’s largest telcos. We talk trust, renewals, and what Customer Value Management (CVM) teams can borrow to win in ... more

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In this episode of CVM Stories, we sit down with Aydin Ismayilov, Head of Customer Value Management at Aztelekom. He shares how to win in CVM in fixed services – where data is sparse, engagement is slower, but the impact can be massive.

You’ll hear ... more

YouTube

In this episode of CVM Stories, we sit down with Orkhan Alipashayev, Head of CVM and BA at Aztelekom, and Aykhan Baylarov, Founder of Dominanta Experience, as they share how to build a customer-centric and profit-driven culture from the ground up.

T... more

YouTube

In this episode of CVM Stories, we chat with Ryan J. Alvarez, the CEO of VIVA Bolivia, about the impact of super apps on telco revenue.

Tune in to hear why now is the perfect time to explore advertising through super-apps, and how this shift is chan... more

YouTube

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Telco in 20
Telco in 20Danielle Rios, TelcoDR

Recent Guests

Abdallah Mashashi
A pricing and CVM expert with 11 years of experience in telecom and mobile money.
Fintech organization operating across Africa
Episode: 🎙️ Turning Sign-ups into Superfans in Seconds – CVM’s Magic in Fintech
Adil Khabir
Head of Growth and Analytics at STC Bahrain
STC Bahrain
Episode: 🎙️Building a CVM Growth Machine Beyond Upsell and Retention
Amit Khanna
Visionary marketer with CVM experience across various countries
Episode: 🎙️ Inbound Marketing for Unstoppable CVM Growth
Mike Burkes
Senior VP of Enterprise Information Management
Ultra Mobile
Episode: 🎙️How Data Management Lessons from the Air Force Helped Grow a Telecom
Alberto Arimana
Head of B2B Customer Value Management at Intel Peru
Intel Peru
Episode: 🎙️Cutting Churn by 50% – A Strategy of Customer Focus and Team Alignment in B2B CVM
Irena Radokanović
A customer value management expert with extensive experience in telco, banking, and retail sectors.
A1 Group
Episode: 🎙️ Create a High-Impact CVM Team that Delivers More with Less
Mantas Ratomskis
Expert and lecturer about CRM and customer lifecycle management
Episode: 🎙️ Growing Revenue and Retention in Mobile Apps: Tricks You Need to Know
Elchin Gulmammadov
Group Marketing Director at Azerconnect Group with over 15 years of experience in telecom marketing.
Azerconnect Group
Episode: 🎙️ Achieving 2x CVM Revenue Benchmark with Strategic Management
Tommy Wahyudi
Head of CVM Data Growth Strategy at Indosat Ooredoo
Indosat Ooredoo
Episode: 🎙️ What Are the 24 Communication Channels of Customer Value Management?

Hosts

Egidius
Host of CVM Stories, with extensive knowledge in customer value management and marketing strategies.
Egedeus
Host with a focus on innovative insights in customer value management and related topics.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Talking Points

Recent interactions between the hosts and their guests.

🎙️ Achieving 2x CVM Revenue Benchmark with Strategic Management
Q: What are the biggest challenges for customer value management?
AI integration, offer creation, and tailored communication channels are key challenges.
🎙️ Achieving 2x CVM Revenue Benchmark with Strategic Management
Q: Can you share your proudest career moment?
Elchin shared how he helped increase campaign output from one to 200 campaigns a month through automation.
🎙️ Achieving 2x CVM Revenue Benchmark with Strategic Management
Q: What motivates you to work in marketing?
Elchin feels motivated by the different trends and behaviors observed while serving multiple brands at the group level.
🎙️Cutting Churn by 50% – A Strategy of Customer Focus and Team Alignment in B2B CVM
Q: What are the top things that customer value management teams need to have to be successful?
1. Alignment with purpose, which provides a deeper motivation to improve customer growth. 2. Understanding the impact of effective CVM on customer experience. 3. Awareness of the monetary value CVM brings, influencing churn and cross-selling rates.
🎙️Cutting Churn by 50% – A Strategy of Customer Focus and Team Alignment in B2B CVM
Q: What are the differences in customer value management for B2C and B2B?
In B2B, the decision making is more rational, while B2C is often driven by emotional factors. B2B customers vary significantly in size and needs, requiring precise profiling and different approaches.

Audience Metrics

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Listeners per Episode
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Frequently Asked Questions About CVM Stories

What is CVM Stories about and what kind of topics does it cover?

This podcast offers insights into the evolving landscape of Customer Value Management (CVM) within industries such as telecommunications and beyond. Engaging conversations feature seasoned professionals discussing various aspects of CVM, including data analytics, customer experience, retention strategies, and innovative technologies. Notably, topics like the differences between B2B and B2C strategies and the impact of modern marketing techniques on customer engagement are frequently explored. The podcast creates a community for CVM professionals to share knowledge and practical advice, emphasizing the importance of aligning marketing efforts with customer needs and leveraging data for business growth.

It stands out for its focus on actionab... more

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How many listeners does CVM Stories get?

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What are the audience demographics for CVM Stories?

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How many subscribers and views does CVM Stories have?

To see how many followers or subscribers CVM Stories has on Spotify and other platforms such as Castbox and Podcast Addict, simply upgrade your account. You'll also find viewership figures for their YouTube channel if they have one.

Which podcasts are similar to CVM Stories?

These podcasts share a similar audience with CVM Stories:

1. Telco in 20

How many episodes of CVM Stories are there?

CVM Stories launched 2 years ago and published 36 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

How do I contact CVM Stories?

Our systems regularly scour the web to find email addresses and social media links for this podcast. We scanned the web and collated all of the contact information that we could find in our podcast database. But in the unlikely event that you can't find what you're looking for, our concierge service lets you request our research team to source better contacts for you.

Where can I see ratings and reviews for CVM Stories?

Rephonic pulls ratings and reviews for CVM Stories from multiple sources, including Spotify, Apple Podcasts, Castbox, and Podcast Addict.

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What guests have appeared on CVM Stories?

Recent guests on CVM Stories include:

1. Abdallah Mashashi
2. Adil Khabir
3. Amit Khanna
4. Mike Burkes
5. Alberto Arimana
6. Irena Radokanović
7. Mantas Ratomskis
8. Elchin Gulmammadov

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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