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Artwork for Customers Who Click: How DTC Leaders Turn Traffic into Revenue

Customers Who Click: How DTC Leaders Turn Traffic into Revenue

Will Laurenson
E-Commerce
Ecommerce
Artificial Intelligence
Influencer Marketing
Customer Experience
Conversion Rate Optimization
Digital Marketing
Amazon
Inventory Management
AI In Marketing
Shopify
Tiktok
Logistics
Cash Flow
Clean Beauty
Customer Loyalty
Portless
Social Media Marketing
Customer Journey
Community Marketing

Customers Who Click is a weekly podcast for DTC founders and senior marketing leaders. Host Will Laurenson sits down with operators to have honest, unscripted conversations about growth decisions, trade-offs, and what actually changes as brands scale. Expect real stories, real opinions, and conversations you’d normally only hear behind closed doors. Join 5,000+ DTC marketers getting our podcast in... more

PublishesTwice weeklyEpisodes323Founded6 years ago
Number of ListenersCategories
MarketingBusinessEntrepreneurship

Listen to this Podcast

Artwork for Customers Who Click: How DTC Leaders Turn Traffic into Revenue

Latest Episodes

If you're in ecommerce download your free podcast bonuses.

- Follow Janie Brook Heuck on LinkedIn

- Follow Will Laurenson on LinkedIn

- Check out BROOKS WINERY

- Check out Customers Who Click

Check out our 5 most downloaded episodes:

1. Balancing ... more

If you're in ecommerce download your free podcast bonuses.

- Follow Alan Dowell on LinkedIn

- Follow Will Laurenson on LinkedIn

- Check out ESCENTUAL

- Check out Customers Who Click

Check out our 5 most downloaded episodes:

1. Balancing Acquisiti... more

If you're in ecommerce download your free podcast bonuses.

- Follow Ian Mackey on LinkedIn

- Follow Will Laurenson on LinkedIn

- Check out PERCIVAL Menswear

- Check out Customers Who Click

Check out our 5 most downloaded episodes:

1. Balancing Ac... more

If you're in ecommerce download your free podcast bonuses.

- Follow Matthew Lawson on LinkedIn

- Follow Will Laurenson on LinkedIn

- Check out Ribble Cycles

- Check out Customers Who Click

Check out our 5 most downloaded episodes:

1. Balancing Acq... more

Key Facts

Accepts Guests
Accepts Sponsors
Contact Information
Podcast Host
Number of Listeners
Find out how many people listen to this podcast per episode and each month.

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DTC Podcast
DTC PodcastDTC Newsletter and Podcast

Recent Guests

Jacqueline Wicks
Former online fitness community founder and Chief Commercial Officer at Power Plate
Power Plate / Peer Trainer
Episode: Why Most Brands Lose Customers Before the Sale Even Starts
Luis Mata
CEO and founder of Meat N Bone
Meat N Bone
Episode: The Real Reason Customers Don’t Trust Online Meat Delivery
Nick Tefft
E-commerce manager at Abbott Lyon
Abbott Lyon
Episode: The Customer Experience Fixes Brands Keep Missing
Robert Patton
CEO of Sheath Underwear
Sheath Underwear
Episode: Why Most People Quit Before Success Happens
Andrew Hendricks
Senior Director of Digital Strategy at Blain's Farm & Fleet
Blain's Farm & Fleet
Episode: How Blain's Farm & Fleet Uses AI to Personalise Retail
Jane Wagman
Co-founder of Pride and Groom, a dog grooming company
Pride and Groom NYC
Episode: Building Demand Through Better Positioning and Intent
Nicky Fiorentino
Founder of TheMetery, a DTC Shopify brand shipping Wagyu and premium meats
TheMetery
Episode: Turning AI into Revenue Across Acquisition, Conversion and Retention
Malcolm Carter
Marketing and Digital Director for The Entertainer
The Entertainer
Episode: Creating Demand Before the Purchase Even Starts
Tom Austen
Founder of Pelotan, sunscreen engineered for athletes
Pelotan
Episode: From Commodity To Category Creator: Rethinking Sunscreen

Host

Will Laurenson
Founder of a CRO agency that helps brands fix leaks in their conversion funnels.

Reviews

4.9 out of 5 stars from 39 ratings
  • My go-to for all things eCommerce

    Customers Who Click is my go-to for all things eCommerce. Will's interviews with industry experts provide actionable insights that have really boosted my online store's growth. A must-listen for any eCommerce enthusiast!

    Apple Podcasts
    5
    Eric Melchor
    United States3 years ago
  • A go-to source for ecomm knowledge

    This is a fantastic resource for anyone building an ecommerce business who wants to get ideas for doing things differently.

    Apple Podcasts
    5
    Olioliolixxxxx
    United Kingdom3 years ago
  • Great show!

    Such a great show from Will. Really goes deep into some lesser talked about (but just as important) topics in ecommerce - CRO, revenue optimisation, etc. Definitely worth a listen!

    Apple Podcasts
    5
    M_Glover_88
    United Kingdom3 years ago
  • The Must-Listen Podcast for eCommerce Success

    If you're in the eCommerce world, Customers Who Click is hands down the best podcast out there. Will brings on marketing pros from big companies to share their secrets for success. They cover everything from SEO to social media, conversion rates, customer loyalty, and more. Every episode is packed with actionable advice and real-world insights that will help you grow your online business!!

    Apple Podcasts
    5
    Sav_d_321
    United States3 years ago
  • A must-listen!

    Will and his incredibly knowledgeable guests shine the brightest of lights on the eCommerce industry and those inside of it! Informative, actionable, and engaging are just a few of the words I'd use to describe the time you'll spend with them. Thanks so much for putting out such a superb show Will - keep up the great work!

    Apple Podcasts
    5
    mvelasco07
    United States3 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Actionable insights and deep-dive discussions around eCommerce growth.
Trusted resource for CRO and revenue optimization ideas.
Great host with knowledgeable guests and practical takeaways.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Talking Points

Recent interactions between the hosts and their guests.

The Real Reason Customers Don’t Trust Online Meat Delivery
Q: Where did the business start and how did it evolve into stores and online?
It began online with micro-fulfillment ideas, then people wanted to see the product, leading to physical boutiques that expanded into steak houses adjacent to those stores, creating a blended brand experience that integrates online and offline channels.
The Real Reason Customers Don’t Trust Online Meat Delivery
Q: What's the key to getting a first-time website visitor to buy?
The most effective approach is to combine a superior product with an engaging, transparent on-site experience that answers questions about packaging, guarantees, and delivery, plus ready access to support to guide new customers through the decision process.
Building a Premium Brand in a Discount Culture
Q: What role does content production play in customer acquisition?
A strong internal production engine creates a large library of video content that can be quickly matched to different customer interests through AI, enabling deeper, interest-based storytelling rather than broad, one-size-fits-all ads.
Building a Premium Brand in a Discount Culture
Q: How do you balance growth marketing with preserving a premium brand?
Focus on product quality, thoughtful packaging, and messaging that highlights value and utility for travelers; discounting is avoided as a core driver, with emphasis on new releases and loyalty to sustain long-term equity.
Building a Premium Brand in a Discount Culture
Q: What is the company's approach to Black Friday and discounts?
They position Black Friday as the only sale of the year, never going site-wide with discounts outside that period, and use extra discounts for engagement channels like SMS or email, while avoiding regular promotions to preserve premium branding.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

Listeners per Episode
Gender Skew
Location
Interests
Professions
Age Range
Household Income
Social Media Reach

Frequently Asked Questions About This Podcast

What is This Podcast about and what kind of topics does it cover?

This show focuses on practical, growth-oriented conversations with eCommerce and DTC leaders. Episodes explore how brands scale, optimize profitability, and build enduring customer relationships through community, live shopping, CRO, and strategic marketing. Guests range from founders and marketing leaders to operations and logistics experts, often emphasizing real-world trade-offs, experimentation, and ways to turn traffic into revenue. A notable strength is its emphasis on actionable tactics—from CRO and pricing to membership programs and community-driven branding—delivered through candid interviews with practitioners who've driven measurable outcomes. The format tends to blend strategic storytelling with concrete takeaways, making it hel... more

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These podcasts share a similar audience with this podcast:

1. DTC Podcast

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this podcast launched 6 years ago and published 323 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on this podcast?

Recent guests on this podcast include:

1. Jacqueline Wicks
2. Luis Mata
3. Nick Tefft
4. Robert Patton
5. Andrew Hendricks
6. Jane Wagman
7. Nicky Fiorentino
8. Malcolm Carter

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