Customer Support Leaders
Charlotte WardCustomer Support Leaders have been there, on the front line with customers. They understand how things work, and the value of support. They understand the needs and foibles of their customer base. Unlike most other disciplines, there’s no training for this role. No two CS Leadership roles are alike. No two CS Leaders are alike. So this is our opportunity to hear from those leaders and learn from t... more
| Publishes | Monthly | Episodes | 348 | Founded | 6 years ago |
|---|---|---|---|---|---|
| Categories | TechnologyBusinessManagement | ||||
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Forget the glossy strategy deck. We’re digging into the real drivers of customer experience: the values people use to decide, the culture that shows up in daily behavior, and the incentives that shape how work actually gets done. With... more
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Ever faced a customer whose day went off the rails before they reached you? We dive into the emotional mechanics of difficult conversations and show how empathy, clear choices, and a partnership mindset can turn even the messiest mome... more
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What if the fastest path to trustworthy AI starts with a better knowledge base?
David Kay is Principal at DB Kay & Associates, a consultancy focused on knowledge management and self-service for support. He was recognized as an Innov... more
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Outages test more than systems—they test culture. We dig into what “calm under pressure” actually looks like, from the first hint of trouble to the final post‑incident review. Together with guest Kat Gaines of PagerDuty, we explore wh... more
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I started listening to your podcast from the very first day as an agent and tomorrow I’m starting my probation period as a team lead. Thank you for motivation and many useful advices 💕
Apple Podcasts5ikonkka
Russia5 years ago
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Apple Podcasts | #92 |  Canada/Business/Management |
Apple Podcasts | #36 |  Philippines/Business/Management |
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Customer Support Leaders launched 6 years ago and published 348 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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