Customer Support Leaders
Charlotte WardCustomer Support Leaders have been there, on the front line with customers. They understand how things work, and the value of support. They understand the needs and foibles of their customer base. Unlike most other disciplines, there’s no training for this role. No two CS Leadership roles are alike. No two CS Leaders are alike. So this is our opportunity to hear from those leaders and learn from t... more
| Publishes | Weekly | Episodes | 369 | Founded | 6 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | BusinessTechnologyManagement | |||
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Great support can look “perfect” on paper and still fail the customer in real life. That tension is what we dig into with Carl Lenocker, a senior customer success executive, executive coach, and longtime support leader, as we unpack... more
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Support teams don’t usually fail because they “don’t care” or “aren’t working hard enough.” They fail because they scale on instinct, accumulate tribal knowledge, and measure whatever is easiest until the whole system starts to wobb... more
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Your one-on-ones shouldn’t feel like a weekly status treadmill where we do all the talking and our team does all the nodding. Charlotte Ward sits down with Greg Skirving to unpack a deceptively simple leadership shift: the reverse o... more
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Mary Poppins is “practically perfect” and that makes her a surprisingly useful guide for modern customer support leadership. We (Charlotte Ward and Jason Yun, Head of Provider Success at Prax Health) use the film’s songs and charact... more
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I started listening to your podcast from the very first day as an agent and tomorrow I’m starting my probation period as a team lead. Thank you for motivation and many useful advices 💕
Apple Podcasts5ikonkka
Russia6 years ago
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Apple Podcasts | #205 |  Poland/Business/Management |
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Frequently Asked Questions About Customer Support Leaders
What is Customer Support Leaders about and what kind of topics does it cover?
A practical, leadership-focused show featuring senior customer experience and support leaders exploring how to run high-performing support teams in modern, AI-assisted environments. Episodes often center on coaching, hiring, playbooks, identity shifts in support roles, and the integration of AI with human-centric service. Notable strengths include a breadth of real-world leadership experiences, actionable tactics for team building and decision making, and a willingness to challenge traditional role boundaries to better serve customers. The format suits listeners who want concrete guidance from practitioners who manage frontline support and customer success at scale, with an emphasis on authenticity, trust, and measurable impact.
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How many listeners does Customer Support Leaders get?
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What are the audience demographics for Customer Support Leaders?
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How many episodes of Customer Support Leaders are there?
Customer Support Leaders launched 6 years ago and published 369 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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What guests have appeared on Customer Support Leaders?
Recent guests on Customer Support Leaders include:
1. Andrew Rios
2. Robert Cabral
3. Jenny Dempsey
4. Nate Brown
5. Ryan Klausner
6. Hilary Dudek
7. Lauren Eimers
8. Greg Skirving
To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.