Customer Support Leaders
Charlotte WardCustomer Support Leaders have been there, on the front line with customers. They understand how things work, and the value of support. They understand the needs and foibles of their customer base. Unlike most other disciplines, there’s no training for this role. No two CS Leadership roles are alike. No two CS Leaders are alike. So this is our opportunity to hear from those leaders and learn from t... more
| Publishes | Weekly | Episodes | 320 | Founded | 4 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | BusinessTechnologyManagement | |||
Listen to the Podcast
Latest Episodes
Connecting Actions to Customer Outcomes; with Sarah Caminiti more
Empathy isn't just a buzzword—it's the cornerstone of exceptional customer support. Discover the transformative power of understanding and walking a mile in your customer's shoes with Matt Dale, a consummate expert in the field. We peel back the laye... more
Enhancing Everyones Experience with Exceptional Supportability; with Alexis Grant more
Building a Truly Customer Centric Culture; with Michael Hinshaw more
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Reviews
- Thank you
I started listening to your podcast from the very first day as an agent and tomorrow I’m starting my probation period as a team lead. Thank you for motivation and many useful advices 💕
Apple Podcasts5ikonkka
Russia4 years ago
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Chart Rankings
Apple Podcasts | #40 |  India/Business/Management |
Apple Podcasts | #67 |  Israel/Business/Management |
Audience
Listeners, engagement and demographics and more for this podcast.
| Listeners per Episode | Gender Skew | Engagement Score | |||
|---|---|---|---|---|---|
| Primary Location | Social Media Reach | ||||
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