
Welcome to Customer Success Talks: Real Challenges, Expert Advice – the podcast for everyone passionate about CS! Whether you're transitioning into CS or a CSM with around three years of experience, this podcast is here for you. Our discussions tackle day-to-day CSM challenges in a practical way, ensuring value for everyone. Hosted by Bayron Toruno, a true CS enthusiast, each episode features in-d... more
| Publishes | Weekly | Episodes | 75 | Founded | 2 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | BusinessManagement | |||

In today's CSM Quick Lesson with Dr. Christopher Phelps, you will discover that authority isn't about boasting, it's about letting others showcase expertise. Motivate action through consistency and commitment, using small steps. Scarcity drives urgen... more
In this episode, we had the pleasure to learn from Denny Burda, who explored what it really takes to scale Customer Success effectively.
From driving revenue growth to enhancing customer engagement, he unpacks the strategies, tools, and mindsets th... more
In today's CSM Quick Lesson with Marija Skobe-Pille you will discover unlock career potential! Explore how expanding your role, offering solutions, and envisioning long-term goals can lead to advancement. Don't just aim for a 9-to-5; bring value and ... more
In this episode, I had the pleasure of recording with Bill McGowan—Emmy Award-winning journalist, bestselling author of Speak, Memorably: The Art of Captivating an Audience, and communication coach to leaders at Amazon, Facebook, Uber, LinkedIn, and ... more
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Apple Podcasts | #206 |
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Focusing on the challenges and opportunities within customer success management, various episodes highlight actionable strategies, expert insights, and real-life experiences tailored for both newcomers and those with a few years of experience in customer success roles. Discussions often feature seasoned professionals who share practical advice, ranging from communication skills and career growth to the importance of customer feedback and building trusted relationships. Unique elements include a strong emphasis on community involvement, mentorship, and personal development for Customer Success Managers (CSMs). This podcast is likely to resonate with individuals seeking to deepen their understanding of customer success while gaining valuable ... more
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Customer Success Talks launched 2 years ago and published 75 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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Recent guests on Customer Success Talks include:
1. Denny Burda
2. Marija Skobe-Pille
3. Bill McGowan
4. Chad Horenfeldt
5. Priscila Fletcher
6. Myriam Hirt
7. Vaishali Dialani
8. Kai-Markus Mueller
To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.