Customer Success Talks
Real Challenges, Experts AdviceWelcome to Customer Success Talks: Real Challenges, Expert Advice – the podcast for everyone passionate about CS! Whether you're transitioning into CS or a CSM with around three years of experience, this podcast is here for you. Our discussions tackle day-to-day CSM challenges in a practical way, ensuring value for everyone. Hosted by Bayron Toruno, a true CS enthusiast, each episode features in-d... more
| Publishes | Twice monthly | Episodes | 101 | Founded | 3 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | ManagementBusiness | |||
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Latest Episodes
Are your feature requests and customer feedback piling up in the backlog, with no movement, no ETA, and frustrated customers asking you for answers you don't have?
You're not alone. One of the most common pain points for Customer Success Managers is... more
How should Customer Success Managers actually use data?
In this episode, Denny Burda, Chief Customer Officer at River Consultancy Group, to break down a simple framework for turning customer data into insights, conversations, and actions that drive... more
In this episode we have the honor of having two of the most respected leaders in CS, Jan Young and Ralphie White, to unpack how the shifting global market, AI, and new pricing models are changing Customer Success, and what you can actually do about i... more
What if your Quarterly Business Review didn’t need 30 slides and an hour-long meeting to deliver value?
And to discover how to change this, I sat down with Customer Success leader Andrea Bumstead to break down her powerful 15-Minute QBR framework, a... more
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Apple Podcasts | #200 |  Norway/Business/Management |
Apple Podcasts | #237 |  Israel/Business/Management |
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Frequently Asked Questions About Customer Success Talks
What is Customer Success Talks about and what kind of topics does it cover?
This show concentrates on real-world customer success challenges and practical frameworks for CS leaders, managers, and transitioning professionals. Episodes frequently explore how AI, metrics, and cross-functional collaboration reshape CS strategy, with hands-on approaches to QBRs, revenue attribution, boundary setting, and leadership without formal titles. Guests range from seasoned CS executives to GTM and product-aligned experts, offering actionable playbooks, templates, and stories from both startups and enterprise environments. A standout trait is its focus on tangible impact—renewals, expansions, and organizational influence—delivered through candid conversations and repeatable methodologies that listeners can apply immediately. The ... more
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How many listeners does Customer Success Talks get?
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What are the audience demographics for Customer Success Talks?
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How many subscribers and views does Customer Success Talks have?
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Which podcasts are similar to Customer Success Talks?
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How many episodes of Customer Success Talks are there?
Customer Success Talks launched 3 years ago and published 101 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
How do I contact Customer Success Talks?
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Where can I see ratings and reviews for Customer Success Talks?
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What guests have appeared on Customer Success Talks?
Recent guests on Customer Success Talks include:
1. Margo Barysheva
2. Denny Burda
3. Jan Young
4. Ralphie White
5. Andrea Bumstead
6. David Allen
7. Leslie Venetz
8. Maranda Dyskonski
To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.