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Artwork for Customer Success Talks

Customer Success Talks

Real Challenges, Experts Advice
Customer Success
Metrics
Customer Experience
Customer Success Management
Adoption Strategies
Visual Communication
Customer Journey
Benchmarking
Communication Skills
Collaboration
Job Market Challenges
Storytelling
Personal Relationships
Change Management
Stakeholder Engagement
Renewals
Introversion
Hiring Processes
Cultural Fit
Emotional Intelligence

Welcome to Customer Success Talks: Real Challenges, Expert Advice – the podcast for everyone passionate about CS! Whether you're transitioning into CS or a CSM with around three years of experience, this podcast is here for you. Our discussions tackle day-to-day CSM challenges in a practical way, ensuring value for everyone. Hosted by Bayron Toruno, a true CS enthusiast, each episode features in-d... more

PublishesTwice monthlyEpisodes73Founded2 years ago
Number of ListenersCategories
ManagementBusiness

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Artwork for Customer Success Talks

Latest Episodes

In today's CSM Quick Lesson with Marija Skobe-Pille you will discover unlock career potential! Explore how expanding your role, offering solutions, and envisioning long-term goals can lead to advancement. Don't just aim for a 9-to-5; bring value and ... more

In this episode, I had the pleasure of recording with Bill McGowan—Emmy Award-winning journalist, bestselling author of Speak, Memorably: The Art of Captivating an Audience, and communication coach to leaders at Amazon, Facebook, Uber, LinkedIn, and ... more

In today's CSM Quick Lesson with Ali Cudby you will discover the secrets to transforming casual customers into dedicated advocates. Learn strategies for recognition, celebration, and leveraging data to build lasting relationships and drive revenue gr... more

In this episode of Customer Success Talks, host Bayron Toruño sits down with Chad Horenfeldt, VP of Customer Success and author of The Strategic Customer Success Manager. Together, they explore what it really takes to move beyond firefighting and pro... more

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Recent Guests

Bill McGowan
A communication coach who has worked with founders of major tech companies and is a two-time Emmy Award-winning journalist.
Best-selling author of Pitch Perfect and Speak Memorably
Episode: How to Speak Memorably: Communication & Presentation Skills with Bill McGowan
Chad Horenfeldt
VP of Customer Success and seasoned expert in building high-impact customer success teams.
Episode: Strategic Customer Success: How CSMs Win Trust & Influence Action | Chad Horenfeldt
Priscila Fletcher
Customer success leader and coach with over a decade of experience helping individuals and teams grow, thrive, and reach their full potential.
Founder of Latinos in Customer Success
Episode: Thriving as a New Customer Success Manager in a Startup with Priscila Fletcher
Myriam Hirt
Head of Customer Success with over seven years of experience, who started a CS team from scratch.
Edad Rendio
Episode: Why Do NPS Surveys Make or Break Your Job? with Myriam Hirt
Vaishali Dialani
Customer experience expert, mentor, speaker, and co-author of CX5.
Episode: Customer Experience vs Customer Success: How to Design a Journey That Drives Loyalty |Vaishali Dialani
Kai-Markus Mueller
Neuroscientist, professor of consumer behavior, director of pricing research, and co-author of The Invisible Game
Episode: The Invisible Game of Negotiation: How Psychology Wins Deals with Kai-Markus Mueller
Andrew Marks
Founder of SuccessHACKER and expert in customer success strategies
SuccessHACKER
Episode: (Remastered) Unlocking the Power of Voice of the Customer VoC with Andrew Marks
Marija Skobe-Pilley
Customer success manager, thought leader, and founder of Women in Customer Success.
Women in Customer Success
Episode: Entrepreneurial Mindset in Customer Success with Marija Skobe-Pilley
Diego Fernandez Perez De Ponga
A leader in revenue management with 15 years of experience in the hospitality industry and author of 'The Art of Revenue'
Port Hotels
Episode: Think Like a Revenue Manager: Boosting CS with Data & Strategic Thinking | Diego Fernandez

Host

Bayron Toruno
Host of Customer Success Talks, passionate about customer success.

Reviews

4.9 out of 5 stars from 32 ratings
  • C.S

    Sooo informativ 👍🏻

    Apple Podcasts
    5
    WorkkkkPlayyyy
    Germany2 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Listeners praise the podcast as informative, with valuable insights applicable to their professional roles.
The expert guests and practical advice make it a must-listen for those in customer success.
Many appreciate the actionable tips that can be implemented immediately in their daily work.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Talking Points

Recent interactions between the hosts and their guests.

CSM Quick Lesson: Building Loyal Relationships with Ali Cudby
Q: What did you learn from the time that you messed up?
Ali reflected on being fired from a job due to a toxic environment and recognized the need to trust her gut instincts, as staying in the company ultimately made her miserable.
Strategic Customer Success: How CSMs Win Trust & Influence Action | Chad Horenfeldt
Q: What motivates you to write The Strategic Customer Success Manager?
The motivation stemmed from wanting to provide resources geared towards Customer Success Managers as there was a lack of information available that focused on their experiences and challenges.
Thriving as a New Customer Success Manager in a Startup with Priscila Fletcher
Q: What is one piece of advice you will give someone starting a customer success role in a startup this week?
Don't forget why they hired you; keep that in mind to drive you through challenges.
Why Do NPS Surveys Make or Break Your Job? with Myriam Hirt
Q: If a customer success manager listening wants to improve how they collect and act on feedback, what's the first thing they should do tomorrow?
Implement a voice of the customer program and identify how it functions within the company.
Why Do NPS Surveys Make or Break Your Job? with Myriam Hirt
Q: Miriam, why do you feel that customer feedback is important?
Customer feedback is essential as it helps to improve products and services and enhances relationships with clients, ultimately improving the company's overall return on investment.

Audience Metrics

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Frequently Asked Questions About Customer Success Talks

What is Customer Success Talks about and what kind of topics does it cover?

Focused on the dynamic realm of customer success, insightful discussions revolve around real-world challenges and best practices for Customer Success Managers (CSMs) and professionals transitioning into this field. The content is designed to support listeners in navigating their day-to-day roles while providing practical advice, expert insights, and strategies to enhance customer engagement and satisfaction. Noteworthy episodes feature renowned guest speakers who bring diverse experiences, addressing topics such as the role of AI in customer success, negotiation tactics, and the importance of understanding customer needs, making this resource invaluable for anyone passionate about customer success and looking to improve their effectiveness ... more

Where can I find podcast stats for Customer Success Talks?

Rephonic provides a wide range of podcast stats for Customer Success Talks. We scanned the web and collated all of the information that we could find in our comprehensive podcast database. See how many people listen to Customer Success Talks and access YouTube viewership numbers, download stats, audience demographics, chart rankings, ratings, reviews and more.

How many listeners does Customer Success Talks get?

Rephonic provides a full set of podcast information for three million podcasts, including the number of listeners. View further listenership figures for Customer Success Talks, including podcast download numbers and subscriber numbers, so you can make better decisions about which podcasts to sponsor or be a guest on. You will need to upgrade your account to access this premium data.

What are the audience demographics for Customer Success Talks?

Rephonic provides comprehensive predictive audience data for Customer Success Talks, including gender skew, age, country, political leaning, income, professions, education level, and interests. You can access these listener demographics by upgrading your account.

How many subscribers and views does Customer Success Talks have?

To see how many followers or subscribers Customer Success Talks has on Spotify and other platforms such as Castbox and Podcast Addict, simply upgrade your account. You'll also find viewership figures for their YouTube channel if they have one.

Which podcasts are similar to Customer Success Talks?

These podcasts share a similar audience with Customer Success Talks:

1. The Customer Success Pro Podcast
2. The Mel Robbins Podcast
3. Huberman Lab

How many episodes of Customer Success Talks are there?

Customer Success Talks launched 2 years ago and published 73 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

How do I contact Customer Success Talks?

Our systems regularly scour the web to find email addresses and social media links for this podcast. We scanned the web and collated all of the contact information that we could find in our podcast database. But in the unlikely event that you can't find what you're looking for, our concierge service lets you request our research team to source better contacts for you.

Where can I see ratings and reviews for Customer Success Talks?

Rephonic pulls ratings and reviews for Customer Success Talks from multiple sources, including Spotify, Apple Podcasts, Castbox, and Podcast Addict.

View all the reviews in one place instead of visiting each platform individually and use this information to decide if a show is worth pitching or not.

How do I access podcast episode transcripts for Customer Success Talks?

Rephonic provides full transcripts for episodes of Customer Success Talks. Search within each transcript for your keywords, whether they be topics, brands or people, and figure out if it's worth pitching as a guest or sponsor. You can even set-up alerts to get notified when your keywords are mentioned.

What guests have appeared on Customer Success Talks?

Recent guests on Customer Success Talks include:

1. Bill McGowan
2. Chad Horenfeldt
3. Priscila Fletcher
4. Myriam Hirt
5. Vaishali Dialani
6. Kai-Markus Mueller
7. Andrew Marks
8. Marija Skobe-Pilley

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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