Customer Success Talks
Real Challenges, Experts AdviceWelcome to Customer Success Talks: Real Challenges, Expert Advice – the podcast for everyone passionate about CS! Whether you're transitioning into CS or a CSM with around three years of experience, this podcast is here for you. Our discussions tackle day-to-day CSM challenges in a practical way, ensuring value for everyone. Hosted by Bayron Toruno, a true CS enthusiast, each episode features in-d... more
| Publishes | Twice monthly | Episodes | 67 | Founded | 2 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | BusinessManagement | |||
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Latest Episodes
In today's CSM Quick Lesson with Jan Young, we explore the ideal timing, the right person, and the perfect product for expansion. Don't erode trust by selling too aggressively!In other words, nurture relationships pre-sale but focus on needs post-sal... more
In this episode, I sit down with Miriam Hirt, Head of Customer Success, to explore the true power of NPS surveys. With 7+ years of experience building CS teams and processes, Miriam shares her candid love-hate relationship with NPS, why feedback ofte... more
What’s the real difference between Customer Experience (CX) and Customer Success (CS) and how can they work together to build loyalty, drive measurable results, and create seamless customer journeys?
🔗Sponsored by Vitally – the modern Customer Succ... more
In this episode, we dive deep into the psychology of deal-making with neuroscientist and pricing expert Kai-Markus Mueller, co-author of The Invisible Game.What if the key to winning more deals wasn't what you said, but how you framed it?
Join us as... more
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Chart Rankings
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Apple Podcasts | #102 |  United Kingdom/Business/Management |
Apple Podcasts | #34 |  Israel/Business/Management |
Apple Podcasts | #45 |  United Arab Emirates/Business/Management |
Apple Podcasts | #132 |  Ireland/Business/Management |
Apple Podcasts | #230 |  Saudi Arabia/Business/Management |
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Frequently Asked Questions About Customer Success Talks
What is Customer Success Talks about and what kind of topics does it cover?
Focused on the dynamic realm of customer success, insightful discussions revolve around real-world challenges and best practices for Customer Success Managers (CSMs) and professionals transitioning into this field. The content is designed to support listeners in navigating their day-to-day roles while providing practical advice, expert insights, and strategies to enhance customer engagement and satisfaction. Noteworthy episodes feature renowned guest speakers who bring diverse experiences, addressing topics such as the role of AI in customer success, negotiation tactics, and the importance of understanding customer needs, making this resource invaluable for anyone passionate about customer success and looking to improve their effectiveness ... more
Where can I find podcast stats for Customer Success Talks?
Rephonic provides a wide range of podcast stats for Customer Success Talks. We scanned the web and collated all of the information that we could find in our comprehensive podcast database. See how many people listen to Customer Success Talks and access YouTube viewership numbers, download stats, audience demographics, chart rankings, ratings, reviews and more.
How many listeners does Customer Success Talks get?
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What are the audience demographics for Customer Success Talks?
Rephonic provides comprehensive predictive audience data for Customer Success Talks, including gender skew, age, country, political leaning, income, professions, education level, and interests. You can access these listener demographics by upgrading your account.
How many subscribers and views does Customer Success Talks have?
To see how many followers or subscribers Customer Success Talks has on Spotify and other platforms such as Castbox and Podcast Addict, simply upgrade your account. You'll also find viewership figures for their YouTube channel if they have one.
Which podcasts are similar to Customer Success Talks?
These podcasts share a similar audience with Customer Success Talks:
1. The Customer Success Pro Podcast
2. Customer Success Career Coach
How many episodes of Customer Success Talks are there?
Customer Success Talks launched 2 years ago and published 67 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
How do I contact Customer Success Talks?
Our systems regularly scour the web to find email addresses and social media links for this podcast. We scanned the web and collated all of the contact information that we could find in our podcast database. But in the unlikely event that you can't find what you're looking for, our concierge service lets you request our research team to source better contacts for you.
Where can I see ratings and reviews for Customer Success Talks?
Rephonic pulls ratings and reviews for Customer Success Talks from multiple sources, including Spotify, Apple Podcasts, Castbox, and Podcast Addict.
View all the reviews in one place instead of visiting each platform individually and use this information to decide if a show is worth pitching or not.
How do I access podcast episode transcripts for Customer Success Talks?
Rephonic provides full transcripts for episodes of Customer Success Talks. Search within each transcript for your keywords, whether they be topics, brands or people, and figure out if it's worth pitching as a guest or sponsor. You can even set-up alerts to get notified when your keywords are mentioned.
What guests have appeared on Customer Success Talks?
Recent guests on Customer Success Talks include:
1. Myriam Hirt
2. Vaishali Dialani
3. Kai-Markus Mueller
4. Andrew Marks
5. Marija Skobe-Pilley
6. Diego Fernandez Perez De Ponga
7. Jamie Davidson
8. Kelley Turner
To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.