Customer Success Talks: Real Challenges, Experts' Advice
Bayron ToruñoCustomer success skills, career advice and real CSM conversations. Customer Success Talks is for CSMs in their first years and anyone breaking into customer success. We cover what the job actually demands: onboarding, adoption, churn, and expansion, plus the skills nobody trains you on, like communication, negotiation and reading human behavior. No theory for its own sake. Conversations with peopl... more
| Publishes | Twice monthly | Episodes | 103 | Founded | 3 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | ManagementBusiness | |||
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Latest Episodes
Every customer success manager knows the trap: reactive firefighting instead of proactive growth. Executive coach & former CCO Emilia D'Anzica reveals why most CSMs stay stuck, how to use AI to get ahead, and why your check-in meetings are costing yo... more
Are CSMs making AI harder than it needs to be? Yes, and it's costing us time, revenue, and customer relationships.In this episode, I sit down with Lukas Alexander, VP of Customer Success, to break down exactly where CS teams go wrong with AI and the ... more
Are your feature requests and customer feedback piling up in the backlog, with no movement, no ETA, and frustrated customers asking you for answers you don't have?
You're not alone. One of the most common pain points for Customer Success Managers is... more
How should Customer Success Managers actually use data?
In this episode, Denny Burda, Chief Customer Officer at River Consultancy Group, to break down a simple framework for turning customer data into insights, conversations, and actions that drive... more
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Apple Podcasts | #37 |  Netherlands/Business/Management |
Apple Podcasts | #60 |  Sweden/Business/Management |
Apple Podcasts | #64 |  Spain/Business/Management |
Apple Podcasts | #77 |  Ukraine/Business/Management |
Apple Podcasts | #101 |  India/Business/Management |
Apple Podcasts | #146 | Netherlands/Business |
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Frequently Asked Questions About This Podcast
What is This Podcast about and what kind of topics does it cover?
This show concentrates on real-world customer success challenges and practical frameworks for CS leaders, managers, and transitioning professionals. Episodes frequently explore how AI, metrics, and cross-functional collaboration reshape CS strategy, with hands-on approaches to QBRs, revenue attribution, boundary setting, and leadership without formal titles. Guests range from seasoned CS executives to GTM and product-aligned experts, offering actionable playbooks, templates, and stories from both startups and enterprise environments. A standout trait is its focus on tangible impact—renewals, expansions, and organizational influence—delivered through candid conversations and repeatable methodologies that listeners can apply immediately. The ... more
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Which podcasts are similar to this podcast?
These podcasts share a similar audience with this podcast:
1. The Customer Success Pro Podcast
2. Customer Success Career Coach, Career Tips and Proven Job Interview Strategies For Every Customer Success Manager (CSM)
3. The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I.
How many episodes of this podcast are there?
this podcast launched 3 years ago and published 103 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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What guests have appeared on this podcast?
Recent guests on this podcast include:
1. Lukas Alexander
2. Margo Barysheva
3. Denny Burda
4. Jan Young
5. Ralphie White
6. Andrea Bumstead
7. David Allen
8. Leslie Venetz
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