Customer Success: Pivot Your Career
Alex White and David LokietzInsightful interviews for anyone looking to join or move up in the Customer Success (CS) profession. We'll talk with guests with a variety of CS roles from customer success managers (CSM) to chief customer officers (CCO), along with CS recruiters. We'll explore various aspects of CS, including success stories, skills, challenges, and the future of Customer Success with the ultimate goal of helping... more
| Publishes | Twice monthly | Episodes | 23 | Founded | 2 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | CareersBusiness | |||
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Latest Episodes
In this bonus episode of the Customer Success Pivot, David Lokietz and Alex White interview Amber Monroe, SVP of Customer Experience at Paradigm, about pivoting from hospital operations into customer success and technology in healthcare through mento... more
In this episode of the Customer Success Pivot Your Career Podcast, hosts Alex White and David Lokietz welcome Layton Chaney, an 18+ year customer success veteran for a candid, unfiltered conversation about burnout, mental health, and redefining succe... more
In this bonus episode of the Customer Success Pivot Your Career podcast, we welcome Alex Raymond, founder of Amplify and founder & former CEO of Kapta, to discuss his book, “The Growth Department”. We discuss how post-sales teams need to change the n... more
We welcome Stephen Wise, founder of Monocle—an AI-powered executive assistant built for customer success teams. Stephen explains how Monocle is designed to reduce the “invisible work” of CS through embedded, human-centered AI.
Request a product demo... more
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Reviews
- An essential part of my own pivot to customer success
As a listener who is aiming to shift from education to customer success, I truly appreciate David and Alex’s authentic questions they pose to their guests. They relate to both fundamental and complex issues facing the CSM role. The two podcast hosts’ guest are relevant and vary in their experiences and backgrounds. David and Alex have launched an important educational endeavor to support those working in or shifting to customer success. I listen to each show twice: once to get an overview and a ... more
Apple Podcasts5JW in PDX
United Statesa year ago
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Apple Podcasts | #195 |  Norway/Business/Careers |
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| Listeners per Episode | Gender Skew | Location | |||
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| Interests | Professions | Age Range | |||
| Household Income | Social Media Reach | ||||
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Customer Success: Pivot Your Career launched 2 years ago and published 23 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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