CUSTOMER SERVICE
Podcast Esker ibericaEsta serie está dedicada a la función del Servicio al Cliente, en particular de su back-office: retos, consejos, experiencias por parte de algunos de los mejores expertos de la industria española, clientes de Esker algunos, otros no, pero todos amigos nuestros.
| Publishes | Daily | Episodes | 16 | Founded | 4 years ago |
|---|---|---|---|---|---|
| Language |  Spanish | Categories | BusinessMarketing | ||
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Latest Episodes
Invitamos a Ángel Ventoso, Responsable de Aplicaciones IT del grupo, a que nos cuente cómo están llevando a cabo la transformación digital. En concreto, hablaremos de la unificación de procesos de la gestión de pedidos en 3 de sus empresas.
Hablamos con Fabio Crescente, Customer Service Coordinator en Ferrero Ibérica, y Teresa Catena, IT Manager, sobre cómo han conseguido una gestión de pedidos de clientes excelente.
Seguro que alguna vez has comprado bolsas de Palomitas y Gusanitos en la tienda del barrio, en un súper o en un bar. ¿Quieres saber cómo consigue Risi llegar a todas los puntos de venta? En este podcast, extraído del webinar, podrás conocer mejor al ... more
En este webinar grabado el equipo de Customer Service de Suntory Beverage & Food cuentan los cambios y beneficios de gestionar los pedidos de clientes con Esker.
El equipo de Servicio al Cliente de Xylem Water Solutions nos cuenta las medidas que han tomado para optimizar la gestión de los pedidos, cómo ha afectado a la empresa y cuáles son sus planes de futuro para seguir mejorando. Testimonio de German Alva... more
¿La conciliación laboral es posible, recomendable, o realmente una utopía para los agentes de Customer Service? Escucha el testimonio de algunos expertos profesionales de Customer Service, desde el punto de vista del management. Testimonios de ejecut... more
Luis Calabuig es ahora responsable de Market Analytics y Customer Insights en Sanofi España. Anteriormente era responsable de Customer Service y como tal lideró la automatización de la captura y gestión de pedidos e incidencias con Esker. Nos cuenta ... more
En el momento de la grabación de este audio, David Saiz era Trade and Customer Service Manager de Grupo Menarini España, actualmente trabaja para el grupo Kern Pharma, también cliente de Esker. David comparte con nosotros su experiencia con la soluci... more
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CUSTOMER SERVICE launched 4 years ago and published 16 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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