The Experience Perspective: An Ipsos Podcast
IpsosJoin us as we dive deep into the world of CX and Channel Performance with industry experts and practitioners. Each episode of The Experience Perspective offers practical advice and insights for measuring, managing, and designing exceptional customer experiences. Whether you're in mystery shopping, channel optimisation, or passionate about understanding customer journeys, this podcast is your go-to... more
| Publishes | Twice monthly | Episodes | 92 | Founded | 6 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | BusinessMarketing | |||
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Latest Episodes
Join Bhavna Sawnani in conversation with Hannah Short, Inclusion and Diversity Manager at Leeds Building Society in the UK and Grace Tong, Vice President and Equity, Diversity and Inclusion Lead at Ipsos Canada, as they explore why women's heal... more
In this episode of the Ipsos Experience Perspective Podcast, host Rob Rose converses with Andrew Firth, the Head of Advisory and Analytics at Ipsos, to delve into the intricacies of mystery shopping and the crucial role played by the Mystery Shopping... more
In today's fast-paced and competitive business environment, the ability to excel in customer experience is not merely a choice but a necessity for sustainable success. The latest episode of the Ipsos Experience Perspective Podcast provides an in-dept... more
In this Employee Experience episode of The Experience Perspective, Bhavna is joined by Albrecht Küfner, Team Lead for Employee Experience at Deutsche Bahn, to explore what it really takes to move from running employee surveys to becoming a genuinely ... more
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Apple Podcasts | #40 |  South Africa/Business/Marketing |
Apple Podcasts | #201 |  Hong Kong/Business/Marketing |
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Frequently Asked Questions About This Podcast
What is This Podcast about and what kind of topics does it cover?
This show consistently centers on customer experience, channel performance, and practical measurement and design for CX programs. Episodes frequently feature senior practitioners from Ipsos and partner organizations discussing topics like diversity and inclusion in the workplace, mystery shopping standards, customer loyalty, and the strategic use of surveys and VOC data to improve experiences. Notable throughlines include data-driven CX measurement, the role of HR and leadership in shaping experience, and the integration of advanced analytics and AI into CX programs. A standout aspect is the mix of practitioner-led case studies, industry standards discussions (like MSPA), and real-world programs from large employers, which offers listeners ... more
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How many episodes of this podcast are there?
this podcast launched 6 years ago and published 92 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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What guests have appeared on this podcast?
Recent guests on this podcast include:
1. Hannah Short
2. Grace Tong
3. Andrew Firth
4. Craig Bradley
5. Ena Rivera
6. Verity Mercer
7. Chrystal Kennedy
8. Jeremy Todd
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