The Experience Perspective: An Ipsos Podcast
IpsosJoin us as we dive deep into the world of CX and Channel Performance with industry experts and practitioners. Each episode of The Experience Perspective offers practical advice and insights for measuring, managing, and designing exceptional customer experiences. Whether you're in mystery shopping, channel optimisation, or passionate about understanding customer journeys, this podcast is your go-to... more
| Publishes | Twice monthly | Episodes | 94 | Founded | 6 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | MarketingBusiness | |||
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Latest Episodes
In this enlightening podcast episode join host Rob Rose as he talks with Andrew Firth, Head of Advisory and Analytics at Ipsos Channel Performance UK, to delve into the critical elements to consider when designing an effective mystery shopping progra... more
In this thought-provoking episode of The Experience Perspective, host Helen Bywater-Smith sits down with Sue Phillips, Ipsos's Global Lead for ESG, and James Bland, Commercial Director for Travel, Hospitality and Leisure, to explore the critical inte... more
Join Helen Bywater-Smith, Global Head of CX Advisory, Francisco Acuña, Head of CX in Latin America, Maura Howley, Senior Vice President, CX & EX in North America and Cyrille Dagorn, CX Service Line Leader, Ipsos BVA in France as they delve into the e... more
Join Bhavna Sawnani in conversation with Hannah Short, Inclusion and Diversity Manager at Leeds Building Society in the UK and Grace Tong, Vice President and Equity, Diversity and Inclusion Lead at Ipsos Canada, as they explore why women's heal... more
Recent Guests
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Chart Rankings
How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.
Apple Podcasts | #210 |  Denmark/Business/Marketing |
Talking Points
Recent interactions between the hosts and their guests.
Audience Metrics
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Frequently Asked Questions About This Podcast
What is This Podcast about and what kind of topics does it cover?
This show consistently centers on customer experience, channel performance, and practical measurement and design for CX programs. Episodes frequently feature senior practitioners from Ipsos and partner organizations discussing topics like diversity and inclusion in the workplace, mystery shopping standards, customer loyalty, and the strategic use of surveys and VOC data to improve experiences. Notable throughlines include data-driven CX measurement, the role of HR and leadership in shaping experience, and the integration of advanced analytics and AI into CX programs. A standout aspect is the mix of practitioner-led case studies, industry standards discussions (like MSPA), and real-world programs from large employers, which offers listeners ... more
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Which podcasts are similar to this podcast?
These podcasts share a similar audience with this podcast:
1. Pivot
How many episodes of this podcast are there?
this podcast launched 6 years ago and published 94 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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What guests have appeared on this podcast?
Recent guests on this podcast include:
1. Andy Firth
2. Sue Phillips
3. James Bland
4. Francisco Acuña
5. Maura Howley
6. Cyrille Dagorn
7. Hannah Short
8. Grace Tong
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