The Experience Perspective: An Ipsos Podcast
IpsosJoin us as we dive deep into the world of CX and Channel Performance with industry experts and practitioners. Each episode of The Experience Perspective offers practical advice and insights for measuring, managing, and designing exceptional customer experiences. Whether you're in mystery shopping, channel optimisation, or passionate about understanding customer journeys, this podcast is your go-to... more
| Publishes | Twice monthly | Episodes | 86 | Founded | 6 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | MarketingBusiness | |||
Listen to this Podcast
Latest Episodes
Join Bhavna Sawnani in conversation with Ena Rivera, Chief People Officer for Asia Pacific at Ipsos, as they explore what it takes to transform people teams into strategic, future-focused partners. Drawing on insights from Ipsos 2025 Empowering Peopl... more
Join Rob Rose as he shares recorded highlights from the Automotive Event hosted by Channel Performance in the UK entitled “Rev up your Revenues with Data Analytics”.
At the event held at the Silverstone International Grand Prix Circuit, special gues... more
Join Bhavna Sawnani as she explores a crucial aspect of employee experience surveys: driving high participation and engagement, in conversation with Chrystal Kennedy, Head of People Partnering at Mitre 10 New Zealand.
Together, they unpack how Mitre... more
Join Helen Bywater-Smith as she dives into the crucial aspect of customer Loyalty with Andrew Custage, Head of Research Insights at Medallia, and Jean Francois Damais, Global Chief Research Officer at Ipsos CX.
Based on insight from the recent coll... more
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Apple Podcasts | #65 |  South Korea/Business/Marketing |
Apple Podcasts | #98 |  South Africa/Business/Marketing |
Apple Podcasts | #223 |  Hong Kong/Business/Marketing |
Apple Podcasts | #248 |  United Arab Emirates/Business/Marketing |
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Frequently Asked Questions About This Podcast
What is This Podcast about and what kind of topics does it cover?
Focusing on customer experience (CX) and channel performance, discussions frequently feature industry experts sharing practices and insights on enhancing customer interactions across various sectors. Topics often include luxury experiences, human-centered design, operational efficiency, mystery shopping, and the evolving expectations of modern consumers. By addressing the connection between employee and customer experiences, the content emphasizes the critical role of personalization and emotional attachment in driving business success. Notably, many episodes highlight case studies from well-known brands, offering actionable insights that listeners can apply to their own businesses, making this a valuable resource for professionals looking ... more
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How many episodes of this podcast are there?
this podcast launched 6 years ago and published 86 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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What guests have appeared on this podcast?
Recent guests on this podcast include:
1. Ena Rivera
2. Verity Mercer
3. Chrystal Kennedy
4. Jeremy Todd
5. Trish Roberts
6. Tom Magill
7. Sue Ting-Fu
8. Christy Click
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