The Experience Perspective: An Ipsos Podcast
IpsosJoin us as we dive deep into the world of CX and Channel Performance with industry experts and practitioners. Each episode of The Experience Perspective offers practical advice and insights for measuring, managing, and designing exceptional customer experiences. Whether you're in mystery shopping, channel optimisation, or passionate about understanding customer journeys, this podcast is your go-to... more
| Publishes | Twice monthly | Episodes | 96 | Founded | 6 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | MarketingBusiness | |||
Listen to this Podcast
Latest Episodes
In this episode, host Helen Bywater-Smith sits down with two leading experts to explore an underutilized yet deeply powerful sensory touchpoint: scent.
• Dan Terry Jacobson, Founder of Oola Lab, a craft neuroscent studio that designs fragrances to ... more
Join Bhavna Sawnani in conversation with James Tarbit, Ipsos’ Global Head of Employee Experience, as they explore how organisations can elevate their employee listening strategies and move beyond simply measuring engagement.
James reflects on how li... more
In this enlightening podcast episode join host Rob Rose as he talks with Andrew Firth, Head of Advisory and Analytics at Ipsos Channel Performance UK, to delve into the critical elements to consider when designing an effective mystery shopping progra... more
In this thought-provoking episode of The Experience Perspective, host Helen Bywater-Smith sits down with Sue Phillips, Ipsos's Global Lead for ESG, and James Bland, Commercial Director for Travel, Hospitality and Leisure, to explore the critical inte... more
Recent Guests
Hosts
Chart Rankings
How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.
Apple Podcasts | #250 |  Italy/Business/Marketing |
Apple Podcasts | #51 |  Spain/Business/Marketing |
Apple Podcasts | #53 |  Sweden/Business/Marketing |
Apple Podcasts | #212 |  Hong Kong/Business/Marketing |
Talking Points
Recent interactions between the hosts and their guests.
Audience Metrics
Listeners, social reach, demographics and more for this podcast.
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Frequently Asked Questions About This Podcast
What is This Podcast about and what kind of topics does it cover?
A practical, practitioner-focused show exploring customer experience, employee experience, and channel performance through research-driven discussions and industry case studies. Episodes frequently center on CX measurement, governance, ROI of listening programs, mystery shopping, and the intersection of ESG with customer journeys. Guests tend to be Ipsos leaders or senior analysts, often complemented by practitioners from large organizations, who share real-world implementations, data-driven results, and actionable steps for driving business impact. The show stands out for its emphasis on turning insights into action, integrating cross-functional data, and highlighting governance and change management as core to improving customer and emplo... more
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Which podcasts are similar to this podcast?
These podcasts share a similar audience with this podcast:
1. Pivot
How many episodes of this podcast are there?
this podcast launched 6 years ago and published 96 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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What guests have appeared on this podcast?
Recent guests on this podcast include:
1. James Tarbit
2. Andy Firth
3. Sue Phillips
4. James Bland
5. Francisco Acuña
6. Maura Howley
7. Cyrille Dagorn
8. Hannah Short
To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.