Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Dr. Joseph A. MichelliNew York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more. At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop presenta... more
| Publishes | Weekly | Episodes | 540 | Founded | 2 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | BusinessEntrepreneurship | |||
Listen to the Podcast
Latest Episodes
In this episode, Dr. Michelli delves into proactive customer service and service recovery. more
This episode explores the strategies behind Macquarie Technology Group's success, as detailed in Joseph's new book "Customer Magic." It underscores the necessity for organizations, regardless of size, to create value through people, process, and tech... more
In this episode, listeners are guided through the transformative power of company culture, using Macquarie Technology Group (the focus of Joseph's new book Customer Magic) as a primary example. The episode elaborates on the concept of Personal Accoun... more
This episode continues entrepreneurial lessons derived from Macquarie Technology Group's founders, David and Aidan Tudehope. It looks at the crucial role trust and shared values play in creating a transformative business culture. The episode examines... more
This episode highlights the journey of David and Aidan Tudehope, the co-founders of Macquarie Technology Group. Their story mirrors the David and Goliath narrative, taking on a well-entrenched telecom giant with a visionary approach that brought chan... more
This episode introduces the Macquarie Technology Group, a company that is the focus of Joseph's new book Customer Magic - which is available in ebook and audiobook format and can be pre-ordered NOW for print release on May 28th. more
This episode offers an exploration of the strategies for business growth and expansion, informed by experiences with Starbucks and Dr. Michelli's two books about the company (The Starbucks Experience and Leading the Starbucks Way). It outlines how to... more
This episode discusses the integration of fun into the workplace, inspired by Zappos' random acts of fun and weirdness. It explores how workplace play can enhance creativity, productivity, and morale, drawing from principles outlined in "The Zappos E... more
Insights
Find out how many people listen to Customer Experience University and see how many downloads it gets.
We scanned the web and collated all of the information that we could find in our comprehensive podcast database.
Listen to the audio and view podcast download numbers, contact information, listener demographics and more to help you make better decisions about which podcasts to sponsor or be a guest on.
Similar Podcasts
Chart Rankings
Apple Podcasts | #18 |  Philippines/Business/Entrepreneurship |
Apple Podcasts | #75 | Philippines/Business |
Audience
Listeners, engagement and demographics and more for this podcast.
| Listeners per Episode | Gender Skew | Engagement Score | |||
|---|---|---|---|---|---|
| Primary Location | Social Media Reach | ||||
Frequently Asked Questions About Customer Experience University
Where can I find podcast stats for Customer Experience University?
Rephonic provides a wide range of data for three million podcasts so you can understand how popular each one is. See how many people listen to Customer Experience University and access YouTube viewership numbers, download stats, chart rankings, ratings and more.
Simply upgrade your account and use these figures to decide if the show is worth pitching as a guest or sponsor.
How do I find the number of podcast views for Customer Experience University?
There are two ways to find viewership numbers for podcasts on YouTube. First, you can search for the show on the channel and if it has an account, scroll through the videos to see how many views it gets per episode.
Rephonic also pulls the total number of views for each podcast we find a YouTube account for. You can access these figures by upgrading your account and looking at a show's social media section.
How do I find listening figures for Customer Experience University?
Podcast streaming numbers or 'plays' are notoriously tricky to find. Fortunately, Rephonic provides estimated listener figures for Customer Experience University and three million other podcasts in our database.
To check these stats and get a feel for the show's audience size, you'll need to upgrade your account.
How many subscribers does Customer Experience University have?
To see how many followers or subscribers Customer Experience University has, simply upgrade your account. You'll find a whole host of extra information to help you decide whether appearing as a sponsor or guest on this podcast is right for you or your business.
If it's not, use the search tool to find other podcasts with subscriber numbers that match what you're looking for.
How many listeners does Customer Experience University get?
Rephonic provides a full set of podcast information for three million podcasts, including the number of listeners. You can see some of this data for free. But you will need to upgrade your account to access premium data.
How many episodes of Customer Experience University are there?
Customer Experience University launched 2 years ago and published 540 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
How do I contact Customer Experience University?
Our systems regularly scour the web to find email addresses and social media links for this podcast. But in the unlikely event that you can't find what you're looking for, our concierge service lets you request our research team to source better contact information for you.
Where do you get podcast emails for Customer Experience University from?
Our systems scan a variety of public sources including the podcast's official website, RSS feed, and email databases to provide you with a trustworthy source of podcast contact information. We also have our own research team on-hand to manually find email addresses if you can't find exactly what you're looking for.
Where does Rephonic collect Customer Experience University reviews from?
Rephonic pulls reviews for Customer Experience University from multiple sources, including Apple Podcasts, Castbox, Podcast Addict and more.
View all the reviews in one place instead of visiting each platform individually and use this information to decide whether this podcast is worth pitching as a guest or sponsor.
How does Rephonic know which podcasts are like Customer Experience University?
You can view podcasts similar to Customer Experience University by exploring Rephonic's 3D interactive graph. This tool uses the data displayed on the 'Listeners Also Subscribed To' section of Apple Podcasts to visualise connections between shows.