CX Insider - Customer experience leaders sharing insights and ideas for customer service success
ACF TechnologiesThe customer experience insights you wish you knew sooner. A podcast interviewing customer experience leaders and experts who share industry ideas. Sponsored by ACF Technologies
| Publishes | Monthly | Episodes | 137 | Founded | 7 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | ManagementBusinessMarketing | |||
Listen to this Podcast
Latest Episodes
AI Isn’t Replacing Humans—It’s Here to Make Them Better | CX Insider Podcast
In this episode of CX Insider, Tamil and Greg sit down with John Finch from RingCentral to explore the future of customer experience in the age of AI.
From Silicon Valley ... more
In this episode of CX Insider, we’re joined by Monika Kashyap (HSBC) to explore how augmented AI helps teams make better decisions—and why, by 2030, commercial banking will be more proactive and personal than ever. We dig into AI-led omnichannel jour... more
🕒 Timestamps:
00:00 – Opening thoughts: Building with purpose
00:32 – Welcome to CX Insider with Abdul Eon, Head of Digital CX & Products at E.ON Next
00:49 – Abdul’s career journey: from engineer to CX leader
02:13 – How psychology shapes custom... more
Key Facts
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Reviews
- A great listen.
This podcast never fails to keep me motivated & interested. Highly recommend.
Apple Podcasts5Hob Northwood
United Kingdom2 years ago - Great for the commute
Really valuable content to listen to during the commute. And extremely relevant as working in digital can make people blind to the customer.
Apple Podcasts5Alan.snow_
United States6 years ago - Very interesting and relatable
Some really interesting points in this podcast where I was able to learn and also relate.
Overall great listen.
Apple Podcasts5MRMG1026United Kingdom6 years ago - Really helpful thoughts on CX
Thank for providing this content for free... really valuable. Work on your intro music a little.
Apple Podcasts4your madre chineseUnited Kingdom6 years ago - Easy listen with good points
Nice to listen to a business podcast which isn’t just going on about there product!
Some very valid points and seem a good team.
Apple Podcasts5currynchipsUnited Kingdom6 years ago
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Chart Rankings
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Apple Podcasts | #223 |  Canada/Business/Marketing |
Apple Podcasts | #75 |  Indonesia/Business/Marketing |
Apple Podcasts | #194 |  Colombia/Business/Marketing |
Apple Podcasts | #210 |  Belgium/Business/Marketing |
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Frequently Asked Questions About CX Insider
What is CX Insider about and what kind of topics does it cover?
A practitioner-focused show exploring how customer experience leaders apply data, AI, and human-centered design to improve service outcomes. Recent episodes span AI-augmented contact centers, luxury brand omnichannel experiences, proactive banking CX, scalable CX frameworks for digital products, and hands-on innovation hubs in food retail. The conversations are practical, often featuring real-world implementations, cross-functional collaboration, and a clear emphasis on trust, speed, and measurable impact. Notable strengths include a mix of global brands and technical pragmatism, with guests ranging from technology executives to design-led consultants, making it useful for listeners seeking actionable CX strategies, scalable frameworks, and... more
Where can I find podcast stats for CX Insider?
Rephonic provides a wide range of podcast stats for CX Insider. We scanned the web and collated all of the information that we could find in our comprehensive podcast database. See how many people listen to CX Insider and access YouTube viewership numbers, download stats, audience demographics, chart rankings, ratings, reviews and more.
How many listeners does CX Insider get?
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What are the audience demographics for CX Insider?
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How many subscribers and views does CX Insider have?
To see how many followers or subscribers CX Insider has on Spotify and other platforms such as Castbox and Podcast Addict, simply upgrade your account. You'll also find viewership figures for their YouTube channel if they have one.
Which podcasts are similar to CX Insider?
These podcasts share a similar audience with CX Insider:
1. The Diary Of A CEO with Steven Bartlett
2. A Beginner's Guide to AI
How many episodes of CX Insider are there?
CX Insider launched 7 years ago and published 137 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
How do I contact CX Insider?
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Where can I see ratings and reviews for CX Insider?
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View all the reviews in one place instead of visiting each platform individually and use this information to decide if a show is worth pitching or not.
How do I access podcast episode transcripts for CX Insider?
Rephonic provides full transcripts for episodes of CX Insider. Search within each transcript for your keywords, whether they be topics, brands or people, and figure out if it's worth pitching as a guest or sponsor. You can even set-up alerts to get notified when your keywords are mentioned.
What guests have appeared on CX Insider?
Recent guests on CX Insider include:
1. John Finch
2. Maud Lagarde
3. Monika Kashyap
4. Abdul Khaled
5. Ian Toll
6. David Martin
7. Elysia Filaitis
8. Zertashia Awan
To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.