CX Insider - Customer experience leaders sharing insights and ideas for customer service success
ACF TechnologiesThe customer experience insights you wish you knew sooner. A podcast interviewing customer experience leaders and experts who share industry ideas. Sponsored by ACF Technologies
| Publishes | Monthly | Episodes | 134 | Founded | 6 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | MarketingManagementBusiness | |||
Listen to this Podcast
Latest Episodes
🕒 Timestamps:
00:00 – Opening thoughts: Building with purpose
00:32 – Welcome to CX Insider with Abdul Eon, Head of Digital CX & Products at E.ON Next
00:49 – Abdul’s career journey: from engineer to CX leader
02:13 – How psychology shapes custom... more
What does it take to reinvent food innovation? 🍴
In this episode of CX Insider, we sit down with Ian Toll, CEO of Oscar Mayer UK, to uncover the story behind the Gastro Hub — a fully choreographed innovation centre built to transform how ideas in t... more
In this episode, we flip the mic as Elysia—our Marketing Executive, podcast editor, and host—sits on the other side of the sofa to reflect on her transformative placement year. From navigating a tough recruitment process to running a podcast solo, El... more
In this episode of the CX Insider Podcast, we’re joined by Zertashia, Director of Customer Experience at Amazon, for a deep-dive into what truly defines world-class customer experience at scale. We unpack how Amazon scales empathy, trust, and operati... more
Key Facts
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Reviews
- A great listen.
This podcast never fails to keep me motivated & interested. Highly recommend.
Apple Podcasts5Hob Northwood
United Kingdoma year ago - Great for the commute
Really valuable content to listen to during the commute. And extremely relevant as working in digital can make people blind to the customer.
Apple Podcasts5Alan.snow_
United States5 years ago - Very interesting and relatable
Some really interesting points in this podcast where I was able to learn and also relate.
Overall great listen.
Apple Podcasts5MRMG1026United Kingdom5 years ago - Really helpful thoughts on CX
Thank for providing this content for free... really valuable. Work on your intro music a little.
Apple Podcasts4your madre chineseUnited Kingdom6 years ago - Easy listen with good points
Nice to listen to a business podcast which isn’t just going on about there product!
Some very valid points and seem a good team.
Apple Podcasts5currynchipsUnited Kingdom6 years ago
Chart Rankings
How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.
Apple Podcasts | #131 |  Hong Kong/Business/Marketing |
Apple Podcasts | #149 |  Spain/Business/Marketing |
Audience Metrics
Listeners, social reach, demographics and more for this podcast.
| Listeners per Episode | Gender Skew | Location | |||
|---|---|---|---|---|---|
| Interests | Professions | Age Range | |||
| Household Income | Social Media Reach | ||||
Frequently Asked Questions About CX Insider
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Which podcasts are similar to CX Insider?
These podcasts share a similar audience with CX Insider:
1. The Mel Robbins Podcast
2. Huberman Lab
3. The Rest Is Politics: US
How many episodes of CX Insider are there?
CX Insider launched 6 years ago and published 134 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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