CS Harmony Radio 〜カスタマーサクセスで顧客よりも顧客に詳しくなる
HARMONY Consortiumカスタマーサクセス(CS)に関するラジオ番組です。 レクシエス/CSカレッジの丸田、CSコミュニティマネージャーの堀、コンサルタントで業務モデリング研究者の八木による3名で、さまざまな角度からCSの話題をディスカッションしていきます。 定期的に公開予定です。 顧客よりも顧客に詳しくなる「CS Harmony」 cs-harmony.com 丸田 twitter.com/genshin_maruta 堀 twitter.com/mttk_hr ポッドキャストの書き起こしサービス「LISTEN」はこちら listen.style/p/csharmony?y1bVSkBS
| Publishes | Weekly | Episodes | 104 | Founded | 5 years ago |
|---|---|---|---|---|---|
| Language |  Japanese | Categories | BusinessManagement | ||
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絶対評価と相対評価をどう活用するべきかについて話してみました
・絶対評価と相対評価に対するもやもや感 ・評価システムに感じる問題点 ・評価される人ってどんな人なのか？ ・評価に執着することの意味 ・評価に執着しないことから得た気づき
------- 堀のTwitter
絶対評価と相対評価について思っていることを話してみました
・絶対評価と相対評価について ・それぞれのメリットとデメリット ・どんなところに使われている？ ・どっちの評価の方が良いか？ ・評価についてモヤモヤすること
------- 堀のTwitterhttps://twitter.com/mttk_hr
不安をコントロールできる手法の効能について話しました。
・書くことで不安が解消される
・書くことの効能は1980年から証明されている
・我々はどんなときに書いているのか？
・今は書かなくても、喋っても効果があるかもしれない
・書くことは不安解消でなくビジネス上も効果が高い
------- 堀のTwitter twitter.com/mttk_hr
不安をどうコントロールすればいいかについて話しました。
・ポッドキャストのエピソードが100回を超えてた ・不安を感じるのはどんな時？ ・不安になっている人を観察して感じたこと ・不安をコントロールする人はどうやって対応している ・誰でも簡単に不安をコントロールするには？
PodMatch
------- 堀のTwitter twitter.com/mttk_hr
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Apple Podcasts | #115 | Japan/Business/Management |
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| Gender Skew | Location | Interests | |||
|---|---|---|---|---|---|
| Professions | Age Range | Household Income | |||
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