Creating Disney Magic
Lee CockerellLee Cockerell shares his wisdom and experience from his time as the Executive Vice President of Operations for Walt Disney World. Along with host Jody Maberry, Lee discusses how you can apply lessons in leadership, management, and customer service to create magic in your organization.
| Publishes | Weekly | Episodes | 625 | Founded | 12 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | ManagementBusinessCareers | |||
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Latest Episodes
"What seems insignificant to you may carry tremendous meaning for your customer."
Episode Chapters
[00:01:27] Honoring Heritage Without Staying the Same
[00:03:54] Protecting What Customers Value
[00:06:23] Knowing When to Reverse a Change
... more
"The customer doesn't care about who did what. They want it to be right."
Episode Chapters
[00:01:41] Can Operations Deliver What Marketing Promises?
[00:04:21] Keeping the Frontline Informed
[00:06:52] Creating One Purpose Across Departments... more
"If somebody tells you something needs fixed and you don't do something about it, then you really lose credibility very quickly."
Episode Chapters
[00:01:19] When a Small Problem Becomes Serious
[00:04:24] Acting Quickly and Listening to Expert... more
"Be the leader that steps up and narrows the odds of something happening."
Episode Chapters
[00:02:36] Taking a Leadership Position on Safety
[00:04:53] Preparing Before a Crisis Happens
[00:06:48] Why Safety Must Be the Top Priority
[00:10... more
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Reviews
- It’s never too late to get better.
Lee’s views on leadership are easy to follow and implement. It’s not complicated to do the right thing and I love how his podcasts remind us of this. We over complicate things. Thanks Lee and Jody for a great podcast.
Apple Podcasts5JamieAne MVP
United States3 years ago - Leadership, Life Lessons, Legendary
Be the type of Leader Lee and Jody would hire
I listen to two to four episodes a week depending how long it takes me to digest the episodes but this is not a bingeing podcast it’s a learning podcast. Maybe not every lesson applies to you but the ones that do Really do.
Apple Podcasts5A. MaguireUnited States3 years ago - Master Class in Business Wisdom
If you listen to this podcast and seriously apply the principles at the work place, you will have employees and managers that work well together and respect one another. Lee and Jody basically provide an MBA in Leadership if you listen to it and use it everyday. Lee has great stories on the why and how things were done at Disney to make it so special to the guests and cast members. Jody is a great guide to get you through the episode and to get Lee to explain his experiences. Thank you to both o... more
Apple Podcasts5Dave W. 1United States3 years ago - Leadership, Life Lessons, Legendary
I listen to two to four episodes a week depending how long it takes me to digest the episodes but this is not a bingeing podcast it’s a learning podcast. Maybe not every lesson applies to you but the ones that do Really do.
Apple Podcasts5A. MaguireUnited States3 years ago These guys know what they're talking about !!! And the humor is great too. Thank you Lee and Jody !!! I've followed from the beginning. I appreciate you !!! Keep up the great work !!!
Podcast Addict4 years agoPeter Gavel
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Apple Podcasts | #191 | United States/Business/Management |
Apple Podcasts | #34 |  New Zealand/Business/Management |
Apple Podcasts | #102 |  United Arab Emirates/Business/Management |
Apple Podcasts | #114 |  Israel/Business/Management |
Apple Podcasts | #118 |  Spain/Business/Management |
Apple Podcasts | #173 |  Norway/Business/Management |
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Frequently Asked Questions About Creating Disney Magic
What is Creating Disney Magic about and what kind of topics does it cover?
This show centers on leadership, customer service, employee engagement, and operational excellence drawn from high-profile hospitality and service organizations. Episodes frequently feature practical, battle-tested lessons from Disney veterans alongside contemporary practitioners, with a strong emphasis on actionable routines, frontline empowerment, and culture-building. Noteworthy throughlines include service recovery, front-line leadership, and transforming organizations through clear standards, mentorship, and proactive communication. The format tends toward concise, implementation-focused conversations that pair veteran wisdom with modern management challenges, making it appealing for leaders, managers, and aspiring guests who want tang... more
Where can I find podcast stats for Creating Disney Magic?
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How many listeners does Creating Disney Magic get?
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How many subscribers and views does Creating Disney Magic have?
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Which podcasts are similar to Creating Disney Magic?
These podcasts share a similar audience with Creating Disney Magic:
1. The Wisdom of Walt
2. Maxwell Leadership Executive Podcast
3. EntreLeadership
4. The Jody Maberry Show
5. The Learning Leader Show With Ryan Hawk
How many episodes of Creating Disney Magic are there?
Creating Disney Magic launched 12 years ago and published 625 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
How do I contact Creating Disney Magic?
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What guests have appeared on Creating Disney Magic?
Recent guests on Creating Disney Magic include:
1. Lee Cockerell
2. Tim Dyck
3. Jeff Barnes
4. Greg Archbold
5. Lindsay Barnes
6. Liz Wilcox
7. Djuan Rivers
8. Bob Allen
To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.