Creating Disney Magic
Lee CockerellLee Cockerell shares his wisdom and experience from his time as the Executive Vice President of Operations for Walt Disney World. Along with host Jody Maberry, Lee discusses how you can apply lessons in leadership, management, and customer service to create magic in your organization.
| Publishes | Weekly | Episodes | 620 | Founded | 12 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | ManagementBusinessCareers | |||
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Latest Episodes
"Great people with a great attitude will always get noticed."
Episode Chapters
[00:00:58] Speaking to Disney College Program participants
[00:03:16] Advice for landing your first career opportunity
[00:05:18] Why Disney experience opens doors... more
"The problem you see is often three steps away from the real problem."
Episode Chapters
[00:01:52] Why Every Leader Should Walk the Front Line [00:03:19] What You Learn by Being Present Every Day [00:08:25] Removing Obstacles for Your Team [00:08... more
"If you want great customer service, you need to start by defining what great looks like."
Episode Chapters
[00:01:12] A Customer Service Challenge in Local Government
[00:03:01] Creating Standards for Every Customer Interaction
[00:05:25] Ho... more
"Don't hire someone just to fill a position. Hire the right person for the long haul."
Episode Chapters
[00:01:35] Looking Beyond Retention Rates
[00:03:02] Why Great Employees Always Have Options
[00:07:59] How Disney Measured Turnover and R... more
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Reviews
- It’s never too late to get better.
Lee’s views on leadership are easy to follow and implement. It’s not complicated to do the right thing and I love how his podcasts remind us of this. We over complicate things. Thanks Lee and Jody for a great podcast.
Apple Podcasts5JamieAne MVP
United States3 years ago - Leadership, Life Lessons, Legendary
Be the type of Leader Lee and Jody would hire
I listen to two to four episodes a week depending how long it takes me to digest the episodes but this is not a bingeing podcast it’s a learning podcast. Maybe not every lesson applies to you but the ones that do Really do.
Apple Podcasts5A. MaguireUnited States3 years ago - Master Class in Business Wisdom
If you listen to this podcast and seriously apply the principles at the work place, you will have employees and managers that work well together and respect one another. Lee and Jody basically provide an MBA in Leadership if you listen to it and use it everyday. Lee has great stories on the why and how things were done at Disney to make it so special to the guests and cast members. Jody is a great guide to get you through the episode and to get Lee to explain his experiences. Thank you to both o... more
Apple Podcasts5Dave W. 1United States3 years ago - Leadership, Life Lessons, Legendary
I listen to two to four episodes a week depending how long it takes me to digest the episodes but this is not a bingeing podcast it’s a learning podcast. Maybe not every lesson applies to you but the ones that do Really do.
Apple Podcasts5A. MaguireUnited States3 years ago These guys know what they're talking about !!! And the humor is great too. Thank you Lee and Jody !!! I've followed from the beginning. I appreciate you !!! Keep up the great work !!!
Podcast Addict4 years agoPeter Gavel
Listeners Say
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Chart Rankings
How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.
Apple Podcasts | #125 | United States/Business/Management |
Apple Podcasts | #208 |  Canada/Business/Management |
Apple Podcasts | #209 |  France/Business/Management |
Apple Podcasts | #83 |  Israel/Business/Management |
Apple Podcasts | #180 |  Ireland/Business/Management |
Apple Podcasts | #183 |  Singapore/Business/Management |
Talking Points
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Frequently Asked Questions About Creating Disney Magic
What is Creating Disney Magic about and what kind of topics does it cover?
This show centers on leadership, management, and customer experience, frequently drawing on Disney's operations playbook to translate high-level concepts into practical workplace steps. Across episodes, themes include building trust during change, hiring for attitude and culture, communicating clearly under pressure, and delivering consistent, high-quality service. Notable angles include leveraging storytelling to scale standards, handling layoffs with dignity, and addressing mental health and anxiety in the workplace. A standout trait is the frequent collaboration with Lee Cockerell, whose Disney-era leadership insights underpin many conversations, often complemented by guests who broaden the applicability to other industries. The format t... more
Where can I find podcast stats for Creating Disney Magic?
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How many listeners does Creating Disney Magic get?
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What are the audience demographics for Creating Disney Magic?
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How many subscribers and views does Creating Disney Magic have?
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Which podcasts are similar to Creating Disney Magic?
These podcasts share a similar audience with Creating Disney Magic:
1. DCL Duo Podcast: A Disney Cruise Line Fan Podcast
2. Be Our Guest WDW Podcast
3. The Wisdom of Walt
4. Main Street Magic - A Walt Disney World Podcast
5. The StoryBrand Podcast
How many episodes of Creating Disney Magic are there?
Creating Disney Magic launched 12 years ago and published 620 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
How do I contact Creating Disney Magic?
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Where can I see ratings and reviews for Creating Disney Magic?
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What guests have appeared on Creating Disney Magic?
Recent guests on Creating Disney Magic include:
1. Tim Dyck
2. Jeff Barnes
3. Greg Archbold
4. Lee Cockerell
5. Lindsay Barnes
6. Liz Wilcox
7. Djuan Rivers
8. Bob Allen
To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.