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Artwork for Conversations with Zendesk

Conversations with Zendesk - Interviews about Customer Service, Support, and Customer Experience

Zendesk: Customer Service Software & Sales CRM

Customer relationships are part of any business. Making them great is the next step. At Zendesk, we are here to help you create the best customer experiences and get the best results for your business. more

PublishesWeeklyEpisodes25Foundeda year ago
Number of ListenersCategories
BusinessTechnologyManagement

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Artwork for Conversations with Zendesk

Latest Episodes

On this episode, we’re joined by Robert Richman, Author of The Culture Blueprint, Keynote Speaker, and Co-creator of Zappos Insights. Recorded at Zendesk's Relate 2024 conference in Las Vegas, this episode is enriched by live feedback from conference... more

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7 hours ago

On this episode, we're joined by Adrian McDermott, Chief Technology Officer, and Teresa Haun, Senior Director of Technology and CX Strategy at Zendesk. Adrian and Teresa discuss the subject of artificial intelligence in customer experience, offering ... more

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15 days ago

On this episode, we're joined by Donna Haddigan, Senior Director of Client Support at Talkspace. In our conversation, Donna shares insights into integrating empathy and technology to revolutionize customer support at Talkspace, emphasizing the human ... more

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a month ago

On this episode, we’re joined by Brad Harris, Global Customer Support Director of Bitly, to discuss Bitly's innovative approach to customer support. Brad details his experiences and strategies, shedding light on the integration of AI and technology i... more

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a month ago

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Reviews

4.8 out of 5 stars from 32 ratings
  • Interesting Podcast!

    This podcast provides insights into customer service trends across various organizations and verticals. Nicole is a remarkable host and keeps the podcast interesting to listen to and learn from.

    Apple Podcasts
    4
    Harry13697
    United States8 months ago
  • Great Podcast

    The host is great, the conversations are relaxed and natural making it an easy listen.

    Apple Podcasts
    5
    JasonM103
    United Kingdom8 months ago
  • Insightful

    High quality produced podcast by Zendesk that delivers real insights and unscripted good conversations on the world of CX

    Apple Podcasts
    5
    Thomas Verschoren
    Belgium8 months ago
  • Awesome!

    Each episode brings forth interesting topics that are enlightening and informative. Great work!

    Apple Podcasts
    5
    ish034
    Philippines9 months ago
  • How an iconic luxury retailer embraced phygital...

    Great podcast!

    Apple Podcasts
    5
    Lily&Blaze
    United States9 months ago

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Conversations with Zendesk launched a year ago and published 25 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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