Zendesk Insights - Exploring the trends, technologies, and innovations shaping the future of customer service
Zendesk: Customer Service Software & Sales CRMWelcome to Zendesk Insights, your front-row seat to the future of customer service.
As the pace of change accelerates, we're sitting down with the leaders, disruptors, and innovators reshaping CX. From emerging tech to the latest trends transforming the industry, we bring you the insights that will keep your business moving forward.
Like and subscribe to receive new episodes as they come out. V... more
| Publishes | Twice monthly | Episodes | 32 | Founded | 3 years ago |
|---|---|---|---|---|---|
| Categories | TechnologyManagementBusiness | ||||
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Latest Episodes
Discovery commerce is turning the traditional shopping experience on its head. Instead of searching for specific products, consumers are now discovering them through smart algorithms, short-form videos, and live content tailored to their interests.
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On this episode, we’re joined by Naomi Rankin, Global Customer Care Manager at Lush. Naomi shares her journey of integrating AI into Lush’s customer service operations while staying true to the company’s ethical values. With nearly a decade of experi... more
On this episode, we’re joined by Alexander Kouts, CEO of Indigov. Alexander shares his mission to bring private sector efficiency to the public sector, using technology to improve engagement between elected officials and their constituents.
Key Take... more
On this episode, we’re joined by André Heller, Director of the Signpost Project at the International Rescue Committee (IRC). Andre shares insights on how IRC leverages technology and innovative strategies to enhance humanitarian aid efforts globally.... more
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Reviews
- Love this podcast!
Great host, super interesting content that’s relevant for any CX leader curious about AI and looking to update their game with insights from the best in the business.
Apple Podcasts5je_suis_maggie
United Statesa year ago - Human-centered future-facing insights
Great podcast with such relevant, timely insights to arm those in this space with information to stay human-centered in the current landscape while gaining a future-facing advantage.
Apple Podcasts5Nick VenturellaUnited Statesa year ago - Interesting Podcast!
This podcast provides insights into customer service trends across various organizations and verticals. Nicole is a remarkable host and keeps the podcast interesting to listen to and learn from.
Apple Podcasts4Harry13697United States2 years ago - Great Podcast
The host is great, the conversations are relaxed and natural making it an easy listen.
Apple Podcasts5JasonM103
United Kingdom2 years ago - Insightful
High quality produced podcast by Zendesk that delivers real insights and unscripted good conversations on the world of CX
Apple Podcasts5Thomas Verschoren
Belgium2 years ago
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Chart Rankings
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Apple Podcasts | #158 |  Hong Kong/Business/Management |
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Frequently Asked Questions About Zendesk Insights
What is Zendesk Insights about and what kind of topics does it cover?
This series provides a comprehensive exploration of emerging trends and technologies that are shaping the landscape of customer service. With a focus on innovation, the series features conversations with industry leaders and experts who share their insights on how to enhance customer experience through cutting-edge strategies and technologies. Episodes cover a range of topics, including artificial intelligence, ethical practices in business, and the evolution of service delivery across sectors, making it a valuable resource for professionals looking to stay ahead in the rapidly changing customer service environment. The inclusion of diverse guests and real-world examples sets it apart, allowing listeners to gain varied perspectives on cruci... more
Where can I find podcast stats for Zendesk Insights?
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How many listeners does Zendesk Insights get?
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What are the audience demographics for Zendesk Insights?
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How many subscribers and views does Zendesk Insights have?
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Which podcasts are similar to Zendesk Insights?
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How many episodes of Zendesk Insights are there?
Zendesk Insights launched 3 years ago and published 32 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
How do I contact Zendesk Insights?
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Where can I see ratings and reviews for Zendesk Insights?
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What guests have appeared on Zendesk Insights?
Recent guests on Zendesk Insights include:
1. JP Stoops
2. Naomi Rankin
3. André Heller
4. Guilherme Kolberg
5. Robert Richman
6. Carine McGinnity
7. Peter Neels
8. Joey Edwards-Lebair
To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.