Rephonic
Artwork for Convenience Matters
Convenience Stores
NACS
Food Service
Consumer Behavior
Convenience Store Industry
Customer Experience
Food Safety
SNAP
Credit Card Fees
Artificial Intelligence
Swipe Fees
Electric Vehicles
Gas Prices
Confidence
Electric Vehicle Charging
Social Media
Transportation Energy Institute
Credit Card Competition Act
Penny
Storytelling

Whether it's for food, fuel, drinks or snacks — about half of the U.S. population is at a convenience store every day. We sell 80% of the country's fuel and we are 4% of the total U.S. economy. We'll talk about what we see at stores — and what the future may hold — as long as it's convenient.

PublishesWeeklyEpisodes530Founded10 years ago
Number of ListenersCategories
MarketingManagementBusiness

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Artwork for Convenience Matters

Latest Episodes

NACS President & CEO Frank Gleeson shares insights from the road and what they reveal about the future of convenience retail.

Hosted by: Jeff Lenard About our Guest: Frank Gleeson, NACS President & CEO Frank became president and CEO of the National... more

YouTube

Dolly's Tennessean Travel Stop officially opened for business on June 24, a celebration of how every stop on the highway can feel a little more like home. Hosted by: Jeff Lenard

YouTube

We examine what may come next for petroleum markets as hostilities in the Middle East appear to ease, as well as the longer-term implications.

Hosted by: Jeff Lenard About our Guest: John Eichberger, Executive Director, Transportation Energy Instit... more

YouTube

Convenience stores are one of the fastest-growing channels for high-quality and fresh food. Hear insights on how to build and maintain customer trust in your foodservice offers.

Hosted by: Jeff Lenard About our Guest: Amy Costello, Director of Food... more

YouTube

Key Facts

Accepts Guests
Accepts Sponsors
Contact Information
Podcast Host
Number of Listeners
Find out how many people listen to this podcast per episode and each month.

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People also subscribe to these shows.

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Recent Guests

Amy Costello
Director of Food Safety & Quality Assurance at Casey's
Casey's
Episode: Building Trust in Your Food Program - Episode 544
Chris Elliott
Executive Director of BPAMA
BPAMA
Episode: C-Stores Lead the Fight Against Human Trafficking - Episode 543
Cheryl Csiky
Executive Director of In Our Backyard
In Our Backyard
Episode: C-Stores Lead the Fight Against Human Trafficking - Episode 543
James Hervey
Executive Vice President Commander powered by Verifone
Verifone
Episode: How AI Exposes Hidden Costs and Shrink - Episode 542
Thomas Weinandy
Principal Research Economist with Upside
Upside
Episode: Key Signals Shaping the U.S. Economy - Episode 541
Frank Gleeson
CEO and President of NACS
NACS
Episode: What's Next for Convenience? - Episode 537
Brittany Hodak
Author of Creating Superfans; founder of The Superfan Company
The Superfan Company
Episode: How to Cultivate Superfans at Your Stores - Episode 535
Tucker Bryant
Poet and former Google engineer who builds bridges between technology and poetry
Independent/Speaker
Episode: Think Like a Poet, Lead Like a Visionary - Episode 534
Ben Nussbaum
Editor-in-chief at NACS, overseeing content development
NACS
Episode: Creating Compelling Content for Your Business - Episode 525

Host

Jeff
Host of Convenience Matters; frequently collaborates with NACS and industry groups

Reviews

4.5 out of 5 stars from 31 ratings
  • Engaging, insightful, and actionable!

    Convenience Matters is such an enjoyable listen! The hosts are top notch and the conversations they lead are engaging, insightful, and actionable. You’re guaranteed to learn something new from each episode - can’t recommend it highly enough!

    Apple Podcasts
    5
    oliviabaker13
    United States4 years ago
  • Informative, fun episodes about interesting industry topics!

    Motivated to right this review after listening to the episode with Roy Strasburger, but really broadened my understanding about the corners of the industry I wouldn’t have been aware of otherwise! Really talented professionals!

    Apple Podcasts
    5
    ping pong rocks!
    United States6 years ago
  • LOVE THIS THOW!!!!

    Saw them at nacs show 2017. Really nice and well done. Keep up the good work jeff.

    Apple Podcasts
    5
    1Poiuytr
    United States8 years ago
  • Wonderful podcast

    I listen to a lot of podcasts, and this is a great one. It’s always a listenable length, and has great information on an industry most people don’t know much about! Highly recommend.

    Apple Podcasts
    5
    C-Quat
    United States9 years ago
  • NACS is owning convenience in an ever changing industry

    Fantastic informative and interesting. And getting better and better with each episode!

    Apple Podcasts
    5
    Dre Jungle
    United States9 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Guests bring diverse expertise from policy, AI, and brand storytelling.
Shows are consistently informative and engaging for professionals in convenience retail.
Listeners praise practical, industry-focused discussions with tangible takeaways.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Talking Points

Recent interactions between the hosts and their guests.

Building Trust in Your Food Program - Episode 544
Q: What were some of the big takeaways from this year's Food Safety Forum?
Key takeaways include valuing cross-industry partnerships, making safety information accessible to small operators, and the importance of hallway conversations that translate to practical, actionable steps.
Building Trust in Your Food Program - Episode 544
Q: Can you talk a little bit about the basics of food safety that go well beyond the common sense ideas people have?
Amy explains that food safety is a culture embedded in every level of the operation, not just a checklist, and that guest trust hinges on consistent, integrated safety practices from arrival to sale.
C-Stores Lead the Fight Against Human Trafficking - Episode 543
Q: Chris, can you walk us through how your organization became involved with In Our Backyard and why this partnership matters to the BPAMA network?
Chris describes six years of collaboration sparked by a connection through a marketer, the reach of BP and Amoco locations, and a growing commitment to support the cause as part of the industry's broader community engagement and brand-building.
C-Stores Lead the Fight Against Human Trafficking - Episode 543
Q: Cheryl, I want to start off with you. I've known In Our Backyard and working within our backyard for probably a decade now. Could you walk through what your programs are and why it is so important to address human trafficking?
Cheryl explains that In Our Backyard is volunteer-based, focused on prevention and awareness, and operates a national network across 54,000 convenience stores with seven prevention programs, including CSAT, to empower communities and provide resources like the Human Trafficking Resource Hotline.
$4 Gas Is Here. What's Next? - Episode 538
Q: How might the rise in prices influence consumer behavior toward EVs and alternative fuels?
There may be increased exploration of EVs and hybrids, but short-term data suggests a limited immediate effect on new EV sales; longer-term trends could include greater interest in charging infrastructure and services at convenience stores.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

Listeners per Episode
Gender Skew
Location
Interests
Professions
Age Range
Household Income
Social Media Reach

Frequently Asked Questions About Convenience Matters

What is Convenience Matters about and what kind of topics does it cover?

The recent episodes sketch a tight-knit picture of the convenience-store ecosystem, balancing frontline operations, technology adoption, pricing dynamics, and policy considerations. Core threads include industry-led efforts to curb trafficking and support missing-children investigations, AI and data standards shaping loss prevention and customer experience, and pragmatic analyses of gas pricing, fuel margins, and store-level innovations. The program often features industry leaders, researchers, and advocates who bring a mix of policy insights, economic context, and real-world store stories, making it valuable for retailers, suppliers, and sponsors looking to reach decision-makers in a high-velocity retail channel. A notable strength is the ... more

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How many listeners does Convenience Matters get?

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Which podcasts are similar to Convenience Matters?

These podcasts share a similar audience with Convenience Matters:

1. At Your Convenience
2. All-In with Chamath, Jason, Sacks & Friedberg
3. The TreppWire Podcast: A Commercial Real Estate Show
4. The Journal.
5. The Daily

How many episodes of Convenience Matters are there?

Convenience Matters launched 10 years ago and published 530 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on Convenience Matters?

Recent guests on Convenience Matters include:

1. Amy Costello
2. Chris Elliott
3. Cheryl Csiky
4. James Hervey
5. Thomas Weinandy
6. Frank Gleeson
7. Brittany Hodak
8. Tucker Bryant

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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