Rephonic
Artwork for Convenience Matters
Convenience Stores
NACS
Food Service
Customer Experience
Consumer Behavior
Convenience Store Industry
Food Safety
SNAP
Credit Card Fees
Artificial Intelligence
Swipe Fees
Electric Vehicles
Gas Prices
Transportation Energy Institute
Confidence
Social Media
Electric Vehicle Charging
Credit Card Competition Act
Penny
Storytelling

Whether it's for food, fuel, drinks or snacks — about half of the U.S. population is at a convenience store every day. We sell 80% of the country's fuel and we are 4% of the total U.S. economy. We'll talk about what we see at stores — and what the future may hold — as long as it's convenient.

PublishesTwice monthlyEpisodes533Founded11 years ago
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ManagementBusinessMarketing

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Artwork for Convenience Matters

Latest Episodes

How can independent operators take advantage digital platforms or AI? We'll break down the questions to ask for finding a cost-effective solution that works for you.

Hosted by: Jeff Lenard About our Guest: Babir Sultan, CEO, FavTrip Babir is the CE... more

YouTube

How ethanol blends higher than E15 may offer benefits related to emissions reduction, octane enhancement, agricultural economic activity and energy security.

Hosted by: Jeff Lenard

About our Guest: John Eichberger, Executive Director, Transportat... more

YouTube

Findings from a NACS consumer survey point to simple ways retailers can create a vibe and make their stores places that customers choose.

Hosted by: Jeff Lenard

About our Guest: Adam Rosenblatt, Founding Partner, Bold Decision

Adam is one of th... more

YouTube

NACS President & CEO Frank Gleeson shares insights from the road and what they reveal about the future of convenience retail.

Hosted by: Jeff Lenard About our Guest: Frank Gleeson, NACS President & CEO Frank became president and CEO of the National... more

YouTube

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Recent Guests

Babir Sultan
CEO of FavTrip, a small multi-store operator focused on social media and optimization of operations
FavTrip
Episode: How to Define Your Digital Strategy - Episode 550
Adam Rosenblatt
Oversees polling for NACS via Bold Decision; works with political campaigns and leaders
Bold Decision
Episode: Tips to Set the Tone for Customer Experience - Episode 548
Amy Costello
Director of Food Safety & Quality Assurance at Casey's
Casey's
Episode: Building Trust in Your Food Program - Episode 544
Chris Elliott
Executive Director of BPAMA
BPAMA
Episode: C-Stores Lead the Fight Against Human Trafficking - Episode 543
Cheryl Csiky
Executive Director of In Our Backyard
In Our Backyard
Episode: C-Stores Lead the Fight Against Human Trafficking - Episode 543
James Hervey
Executive Vice President Commander powered by Verifone
Verifone
Episode: How AI Exposes Hidden Costs and Shrink - Episode 542
Thomas Weinandy
Principal Research Economist with Upside
Upside
Episode: Key Signals Shaping the U.S. Economy - Episode 541
Frank Gleeson
CEO and President of NACS
NACS
Episode: What's Next for Convenience? - Episode 537
Brittany Hodak
Author of Creating Superfans; founder of The Superfan Company
The Superfan Company
Episode: How to Cultivate Superfans at Your Stores - Episode 535

Host

Jeff
Host of Convenience Matters; frequently collaborates with NACS and industry groups

Reviews

4.5 out of 5 stars from 32 ratings
  • Engaging, insightful, and actionable!

    Convenience Matters is such an enjoyable listen! The hosts are top notch and the conversations they lead are engaging, insightful, and actionable. You’re guaranteed to learn something new from each episode - can’t recommend it highly enough!

    Apple Podcasts
    5
    oliviabaker13
    United States4 years ago
  • Informative, fun episodes about interesting industry topics!

    Motivated to right this review after listening to the episode with Roy Strasburger, but really broadened my understanding about the corners of the industry I wouldn’t have been aware of otherwise! Really talented professionals!

    Apple Podcasts
    5
    ping pong rocks!
    United States6 years ago
  • LOVE THIS THOW!!!!

    Saw them at nacs show 2017. Really nice and well done. Keep up the good work jeff.

    Apple Podcasts
    5
    1Poiuytr
    United States8 years ago
  • Wonderful podcast

    I listen to a lot of podcasts, and this is a great one. It’s always a listenable length, and has great information on an industry most people don’t know much about! Highly recommend.

    Apple Podcasts
    5
    C-Quat
    United States9 years ago
  • NACS is owning convenience in an ever changing industry

    Fantastic informative and interesting. And getting better and better with each episode!

    Apple Podcasts
    5
    Dre Jungle
    United States9 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Guests bring diverse expertise from policy, AI, and brand storytelling.
Shows are consistently informative and engaging for professionals in convenience retail.
Listeners praise practical, industry-focused discussions with tangible takeaways.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Talking Points

Recent interactions between the hosts and their guests.

Opportunities and Constraints in the Move Beyond E15 - Episode 549
Q: What is the core reason for exploring higher ethanol blends beyond E15, beyond cost considerations?
Beyond cost, higher ethanol blends could enhance environmental benefits through lower carbon intensity and improved energy security, but achieving this requires coordinated policy, vehicle and dispenser compatibility upgrades, and a clear regulatory framework.
Opportunities and Constraints in the Move Beyond E15 - Episode 549
Q: So what should a retailer take away from this conversation?
Retailers should consider installing the most flexible and compatible equipment available now to preserve future options, so they won't be forced into expensive upgrades if a mid-level ethanol option becomes viable later.
On the Road With Frank Gleeson - Episode 547
Q: What are some of the dynamics you've seen in spending time at the NACS headquarters and how the organization operates as a business?
The guest describes a high-performance culture with deeply engaged staff, frequent interactions across all levels, and a broad, hands-on involvement in committees and events that collectively drive the industry.
Building Trust in Your Food Program - Episode 544
Q: What were some of the big takeaways from this year's Food Safety Forum?
Key takeaways include valuing cross-industry partnerships, making safety information accessible to small operators, and the importance of hallway conversations that translate to practical, actionable steps.
Building Trust in Your Food Program - Episode 544
Q: Can you talk a little bit about the basics of food safety that go well beyond the common sense ideas people have?
Amy explains that food safety is a culture embedded in every level of the operation, not just a checklist, and that guest trust hinges on consistent, integrated safety practices from arrival to sale.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

Listeners per Episode
Gender Skew
Location
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Household Income
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Frequently Asked Questions About Convenience Matters

What is Convenience Matters about and what kind of topics does it cover?

The recent episodes sketch a tight-knit picture of the convenience-store ecosystem, balancing frontline operations, technology adoption, pricing dynamics, and policy considerations. Core threads include industry-led efforts to curb trafficking and support missing-children investigations, AI and data standards shaping loss prevention and customer experience, and pragmatic analyses of gas pricing, fuel margins, and store-level innovations. The program often features industry leaders, researchers, and advocates who bring a mix of policy insights, economic context, and real-world store stories, making it valuable for retailers, suppliers, and sponsors looking to reach decision-makers in a high-velocity retail channel. A notable strength is the ... more

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Which podcasts are similar to Convenience Matters?

These podcasts share a similar audience with Convenience Matters:

1. At Your Convenience
2. Convenience Weekly
3. Retail Daily
4. Up First from NPR
5. Morning Brew Daily

How many episodes of Convenience Matters are there?

Convenience Matters launched 11 years ago and published 533 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on Convenience Matters?

Recent guests on Convenience Matters include:

1. Babir Sultan
2. Adam Rosenblatt
3. Amy Costello
4. Chris Elliott
5. Cheryl Csiky
6. James Hervey
7. Thomas Weinandy
8. Frank Gleeson

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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