CX RIOT RADIO
David PowersCX Riot Radio is the blue-collar CX podcast for dispatchers, CSRs, and field techs who don’t have time for buzzwords. Duct-taped headsets. Real talk. No fluff. Just call center grit, trade industry truth, and leadership without the corporate gloss.
| Publishes | Weekly | Episodes | 268 | Founded | 4 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | BusinessMarketing | |||
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Latest Episodes
Everything is tracked. Nothing is owned. Houses come with fifty-year mortgages. Cars report back to their manufacturers. Every song, show, and tool lives behind a subscription. Convenience replaced ownership, and people became products.
Attention is... more
Give 'Em The Pickle: youtu.be/lwYrB7y_VmY?si=pMAY-5ohR3XMmFE3
In this episode of CX Riot Radio, we break down Bob Farrell’s legendary customer-service lesson Give ’Em the Pickle! and translate it into the r world of plumbing, HVAC, and home ... more
Sorry for the AI Slop Voice.
Most companies say they care about customers, but their actions tell a different story. In this episode of CX Riot Radio, David Powers tears into the profit-first mindset that’s killing trust in the trades.
Here's the ... more
Another one from the archives, all the way back from August 2023.
Customer Service isn't for everybody, and that's okay.
Here's the LinkTree: linktr.ee/caffcx
Key Facts
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Reviews
- Awesome CX pod
This is by far one of the most practical and interesting podcasts about customer management out there. Well done to the Caffeinated CX team!
Apple Podcasts5Peteyinmontreal
Canada3 years ago
Chart Rankings
How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.
Apple Podcasts | #228 |  Brazil/Business/Marketing |
Audience Metrics
Listeners, social reach, demographics and more for this podcast.
| Listeners per Episode | Gender Skew | Location | |||
|---|---|---|---|---|---|
| Interests | Professions | Age Range | |||
| Household Income | Social Media Reach | ||||
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CX RIOT RADIO launched 4 years ago and published 268 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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