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Behind the Screens: IT@ND

Andy Jonatzke
Notre Dame
Service Desk
Back To School
Data Storage Stewardship
University Of Notre Dame
Christmas
Device Care ND
Campus Workstation Program
Enterprise CRM
Adobe Licensing Structure
Student Affairs
Salesforce
Zoom Rooms
Creative Cloud
Information Security
Google Drive
Microsoft 365
Macintosh / Apple Mac
Shared Device Licenses
Architecture

Behind the Screens: IT@NDWelcome to Behind the Screens: IT@ND, the University of Notre Dame podcast where hosts Scott Russell (IT Director for the College of Arts & Letters) and Krista Moats (Manager, IT Communications and Marketing: Office of Information Technology) give you a behind-the-scenes look at what IT consultancy is all about. Whether you're deep in the IT world or just curious about how... more

PublishesMonthlyEpisodes28Founded2 years ago
Category
Technology

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Artwork for Behind the Screens: IT@ND

Latest Episodes

Most campus tech upgrades are about to get a lot more expensive—and that's not all. Jen Parker reveals how supply chain chaos, chip shortages, and market disruptions are causing steep price hikes for university-provided computers, with increases of u... more

Most universities face the same question: how do we protect our data without turning our devices into Big Brother? Notre Dame’s new Device Care ND program offers a bold, holistic approach that balances security with user trust—revealing the secret sa... more

This special holiday episode of Behind the Screens IT at ND features hosts Diana (IT support technician) and Scooter (Director of Information Technology for the College of Arts and Letters), along with producer Andy (IT Partnerships Manager), as they... more

In this episode of "Behind the Screens IT at ND," hosts Diana and Scooter delve into the crucial strategic initiative of Data Storage Stewardship at the University of Notre Dame. They are joined by Cloud Collaboration Services team members Qi Wu, Lis... more

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Recent Guests

Jennifer Parker
Manager of the Campus Workstation Program
University of Notre Dame
Episode: The Half-Million Dollar Save: Strategic Sourcing in a Volatile Market
Ryan Palmer
Senior Director of OIT's Client Experience Team
University of Notre Dame – Office of Information Technology
Episode: Introducing Device Care ND
Kevin Strite
Program Manager for Device Care ND
University of Notre Dame – Office of Information Technology
Episode: Introducing Device Care ND
Elizabeth Zickrath
OIT employee, shared memory about German Christmas
Office of Information Technology
Episode: Advent Kisses, Christmas Skits, and Holiday Havoc: IT at ND Shares Its Traditions
Mark Schultz
Alumni Association staff, shared quote tradition from A Christmas Carol
Alumni Association
Episode: Advent Kisses, Christmas Skits, and Holiday Havoc: IT at ND Shares Its Traditions
Roberto Casares
AI Enablement
AI Enablement
Episode: Advent Kisses, Christmas Skits, and Holiday Havoc: IT at ND Shares Its Traditions
Crystal DeJager
Teaching and Learning Technologies
Teaching and Learning Technologies
Episode: Advent Kisses, Christmas Skits, and Holiday Havoc: IT at ND Shares Its Traditions
Brandon Weiser
OIT, Grandkids Christmas procession
OIT
Episode: Advent Kisses, Christmas Skits, and Holiday Havoc: IT at ND Shares Its Traditions
Matt Smith
OIT Academic and Community Technology Experience Team
OIT
Episode: Advent Kisses, Christmas Skits, and Holiday Havoc: IT at ND Shares Its Traditions

Hosts

Scooter
Director/IT leader for College of Arts & Letters; host with multiple episode appearances; coordinating with Teaching and Learning Technologies and ND IT groups
Diana Garcia
Co-host and host/original co-host, frontline IT service desk perspective; engages in episode introductions and guiding discussion
Krista Moats
Host and IT Communications/Marketing lead; cross-functional liaison across OIT and ND IT groups

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Apple Podcasts
#86
Italy/Technology

Talking Points

Recent interactions between the hosts and their guests.

One Big Team: The Collaborative Spirit of Back to School
Q: What were the main drivers that made BTS smoother this year?
A combination of reimagined service desk staffing, prioritizing phone support, leveraging Hall Walkers, and moving to Zoom rooms with targeted training and preparation.
Passing the Mic: Diana Takes the Helm as Krista Embraces a New Passion
Q: What excites you about joining as a co-host in season two?
She expresses enthusiasm for connecting with more IT colleagues across campus and bringing a fresh perspective from the service desk to the show, while continuing to help translate tech into user-friendly insights.
Passing the Mic: Diana Takes the Helm as Krista Embraces a New Passion
Q: Tell us about your journey to Notre Dame and what drew you to IT.
Diana recounts coming from Arizona to study neuroscience, discovering an interest in computing through a minor, and choosing IT after realizing medicine did not align with her goals; she joined the service desk last August and found the work engaging and empowering.
The Next Exciting Challenge: Notre Dame's Enterprise CRM Vision
Q: Can you tell us what a CRM is and what Notre Dame uses it for?
A CRM is a platform to manage relationships with constituents and track communications; Notre Dame uses Salesforce as its enterprise CRM to support multiple user groups and standardize data for improved collaboration and outreach.
The October 1st Deadline: Understanding the New Adobe Licensing Structure
Q: What should a department do if a user needs Creative Cloud licensing?
Departments can sponsor access for their staff or students via the university process, or individuals can request licenses through the octa.nd.edu portal with appropriate financial support information, while ensuring alignment with the enterprise agreement.

Audience Metrics

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Location
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Household Income
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Frequently Asked Questions About Behind the Screens: IT@ND

What is Behind the Screens: IT@ND about and what kind of topics does it cover?

Listeners get an inside look at university IT operations through candid conversations with campus technology leaders and practitioners. Across episodes, topics cluster around IT governance, endpoint management, cybersecurity awareness, data storage and cloud governance, licensing and procurement, enterprise CRM, and IT consulting within a large research university. The discussions mix practical, play-by-play project anecdotes with strategic context, illustrating how campus IT teams balance security, cost, and user experience while delivering services across a sprawling academic environment. A few episodes stand out for their human-centered focus—sharing personal traditions, team-building insights, and cross-unit collaboration—highlighting a... more

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1. The Daily
2. Up First from NPR

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Behind the Screens: IT@ND launched 2 years ago and published 28 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on Behind the Screens: IT@ND?

Recent guests on Behind the Screens: IT@ND include:

1. Jennifer Parker
2. Ryan Palmer
3. Kevin Strite
4. Elizabeth Zickrath
5. Mark Schultz
6. Roberto Casares
7. Crystal DeJager
8. Brandon Weiser

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