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Artwork for Where AI Works: Conversations at the Intersection of AI and Industry

Where AI Works: Conversations at the Intersection of AI and Industry

The Wharton School
Artificial Intelligence
Generative AI
Healthcare
AI Integration
Agentic AI
AI In Healthcare
Customer Service
Jabil Incorporated
Mastercard
Productivity
Wharton School
Change Management
Human Resources
Accenture
AI Agents
Organizational Change
Royal Bank Of Canada
AI In Marketing
Banking
AI Transformation

In a world of rapid change, staying competitive requires thoughtful transformation. Where AI Works tackles the big questions shaping AI’s role in business today, cutting through the hype to deliver actionable insights for leaders. Brought to you by the Wharton School, in collaboration with Accenture, this podcast combines cutting-edge research with real world case studies to uncover how top compan... more

PublishesTwice monthlyEpisodes25Foundeda year ago
Number of ListenersCategory
Technology

Listen to this Podcast

Artwork for Where AI Works: Conversations at the Intersection of AI and Industry

Latest Episodes

How is AI transforming product development inside large-scale organizations? What does it look like when teams move from Product Requirements Documents to rapid prototyping? And how are roles, workflows, and decision-making changing in our increasing... more

It’s a question that looms large for any business leader these days, but the stakes are even higher for those that manage massive workforces: as AI transforms the workplace, what happens to jobs and the people doing them?

On this episode of Where A... more

The way we think about jobs is changing. As artificial intelligence reshapes how work gets done, traditional roles and titles are giving way to something more fluid: a skills-based economy. But while organizations are moving quickly to redefine what ... more

AI isn’t here to replace us, it’s here to challenge the way we think, work, and decide. But the true test isn’t in implementing the technology itself — it lies in how humans choose to integrate AI into their work, take responsibility for its outputs,... more

Key Facts

Accepts Guests
Contact Information
Podcast Host
Number of Listeners
Find out how many people listen to this podcast per episode and each month.

Recent Guests

Donna Morris
Chief People Officer at Walmart
Walmart
Episode: People-Led, Tech-Powered: Walmart’s AI Job Shift
James Crowley
Global Products Industry Practices Chair at Accenture
Accenture
Episode: How AI is Reshaping Skills, Hiring, and Education
Eric Bradlow
Vice Dean of AI and Analytics; Professor at Wharton
Wharton School, University of Pennsylvania
Episode: How AI is Reshaping Skills, Hiring, and Education
Pari Panari Pandey
Chair of Radiology at Penn Medicine
Penn Medicine
Episode: Host's Cut: Reflections on Season Four
Pari Pandharipande
Chair of the Department of Radiology at Penn Medicine
Penn Medicine
Episode: Where AI Meets Medicine: Rethinking Radiology Workflows
Radha Plumb
Vice President of AI Transformation at IBM
IBM
Episode: Eliminate, Simplify, Automate: IBM’s Blueprint for AI Transformation
Alfredo Colas
Chief Data and AI Officer at Procter & Gamble
Procter & Gamble
Episode: From Strategy to Shelf: AI in the Consumer Goods Sector
Lara Liss
Chief Privacy and Data Trust Officer at GE HealthCare
GE HealthCare
Episode: AI in Healthcare: Balancing Innovation and Trust
Sohaib Perwaiz
Lead for the group Business Engagement Operation of Borealis, part of Royal Bank of Canada.
Royal Bank of Canada
Episode: From Call Volume to Client Value: AI in the Banking Sector

Hosts

Christian Terwiesch
Professor at Wharton School and co-director of the Mac Institute for Innovation Management, with expertise in operations, information, and decision-making.
Peter Cappelli
Professor of Management at Wharton School and Director of the Center for Human Resources, focusing on workforce strategy and AI integration in business processes.
Serguei Netessine
Professor of Operations, Information, and Decisions at the Wharton School, and Senior Vice Dean for Innovation and Global Initiatives.

Reviews

5.0 out of 5 stars from 14 ratings
  • This Show Means Business

    Each episode delves into a singular aspect of the intersection between AI and business worlds with a range of hosts and guests representing diverse business interests — so it never gets boring. It’s always informative and succinct, especially with key takeaways at the end of each episode. Also, the sound design is top-notch, which makes a big difference to a listener like me.

    Apple Podcasts
    5
    Behavior Control Technician
    United States7 months ago
  • Great Series

    I’ve listened to the first four episodes and I’m hooked. Fast-paced conversations with great summaries by the host. Tune in and you’ll really learn something about where we’re headed with AI.

    UPDATE: This series continues to be excellent — the Wharton faculty are great, and so are the top-notch guests. I love the summaries for each series. Bravo.

    Apple Podcasts
    5
    Superpuppy7
    United States8 months ago
  • Smart, fast, and practical!

    Great listening! This is pretty good bc it cuts through the hype with real examples and sharp examples. I recommend this listen anyone in marketing or tech.

    Apple Podcasts
    5
    MarTechMan
    United States10 months ago
  • The AI Podcast Business Leaders Should Hear

    Where AI Works is such a great listen—smart, engaging, and packed with real-world examples of how AI is actually being used in business today. The conversations between Wharton faculty and industry leaders feel natural and informative, with just the right mix of big-picture thinking and practical takeaways. Whether you're deep in the AI space or a business leader simply trying to understand where it fits into your strategy, this podcast is definitely worth your time.

    Apple Podcasts
    5
    lyric215
    United Statesa year ago
  • Great Series

    I’ve listened to the first four episodes and I’m hooked. Fast-paced conversations with great summaries by the host. Tune in and you’ll really learn something about where we’re headed with AI.

    Apple Podcasts
    5
    Superpuppy7
    United Statesa year ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Each episode offers insightful discussions on AI's impact on business, with a range of expert guests bringing diverse perspectives.
The sound quality and production value are commended, enhancing the overall listening experience.
Listeners appreciate the practical nature of the content, emphasizing actionable insights that cut through the AI hype.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Apple Podcasts
#146
United Arab Emirates/Technology
Apple Podcasts
#216
Colombia/Technology

Talking Points

Recent interactions between the hosts and their guests.

People-Led, Tech-Powered: Walmart’s AI Job Shift
Q: How do you balance productivity with the concern that AI might replace people?
We see AI as augmenting human work, not replacing it; some tasks become automated, freeing up people to focus on judgment, creativity, and customer-facing interactions, with a continuous emphasis on bringing people along through training and clear communication.
People-Led, Tech-Powered: Walmart’s AI Job Shift
Q: What's Walmart's philosophy when it comes to AI and how does it apply to a frontline employee's typical day?
AI is embedded in our systems to guide frontline decisions, support in-store actions like order picking, and provide real-time, personalized recommendations, all while expanding the associate's ability to interact with customers and learn on the job.
How AI is Reshaping Skills, Hiring, and Education
Q: What should employees focus on learning to stay relevant as AI evolves?
Personalized learning journeys are crucial; employees should identify 3-5 new skills to build, emphasize problem-solving and effective prompting, and continuously adapt by embedding skill development into everyday work and learning incentives.
How AI is Reshaping Skills, Hiring, and Education
Q: Can you explain the core findings of the WASX and what they imply for employers today?
The WASX shows rising demand for specialized, execution-oriented skills and the need to consider role-specific economics, as some skills gain value in certain contexts while others may devalue; AI shifts which skills matter and does so over time, pushing organizations toward a more skills-driven model.
Where AI Meets Medicine: Rethinking Radiology Workflows
Q: Pari, what skills make for a great radiologist?
A great radiologist combines imaging interpretation with the ability to synthesize medical context, patient history, and team dynamics to form a comprehensive understanding of the patient's condition, ensuring care is centered on the patient.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

Listeners per Episode
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Frequently Asked Questions About This Podcast

What is This Podcast about and what kind of topics does it cover?

This podcast explores the evolving role of artificial intelligence in various industries, focusing on how businesses can integrate AI into their operations effectively. Key topics include the impact of AI on workforce productivity, customer engagement, and organizational transformation. By featuring insights from leading experts and practitioners, the discussions aim to provide actionable strategies for industry leaders seeking to navigate the complexities of AI adoption responsibly.

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this podcast launched a year ago and published 25 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on this podcast?

Recent guests on this podcast include:

1. Donna Morris
2. James Crowley
3. Eric Bradlow
4. Pari Panari Pandey
5. Pari Pandharipande
6. Radha Plumb
7. Alfredo Colas
8. Lara Liss

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