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Artwork for Where AI Works: Conversations at the Intersection of AI and Industry

Where AI Works: Conversations at the Intersection of AI and Industry

The Wharton School
Artificial Intelligence
Generative AI
Healthcare
AI Integration
Ebay
Agentic AI
Wharton School
Accenture
AI In Healthcare
Customer Service
Jabil Incorporated
Mastercard
Walmart
Expedia Group
Microsoft
Productivity
Change Management
Human Resources
AI Agents
Organizational Change

In a world of rapid change, staying competitive requires thoughtful transformation. Where AI Works tackles the big questions shaping AI’s role in business today, cutting through the hype to deliver actionable insights for leaders. Brought to you by the Wharton School, in collaboration with Accenture, this podcast combines cutting-edge research with real world case studies to uncover how top compan... more

PublishesTwice monthlyEpisodes27Foundeda year ago
Number of ListenersCategory
Technology

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Artwork for Where AI Works: Conversations at the Intersection of AI and Industry

Latest Episodes

What happens when AI stops being a tool and starts reshaping how decisions get made? Who has the judgment and responsibility to double-check the work that AI is doing? And what actually separates companies that are scaling AI from those that are just... more

If AI removes traditional constraints on execution, what becomes the limiting factor? AI can now generate, summarize, and analyze, but it still can’t judge. And as many business leaders are learning, that can cause a new wrinkle in workflows.

On thi... more

How is AI transforming product development inside large-scale organizations? What does it look like when teams move from Product Requirements Documents to rapid prototyping? And how are roles, workflows, and decision-making changing in our increasing... more

It’s a question that looms large for any business leader these days, but the stakes are even higher for those that manage massive workforces: as AI transforms the workplace, what happens to jobs and the people doing them?

On this episode of Where A... more

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Recent Guests

Donna Morris
Chief People Officer at Walmart
Walmart
Episode: Host's Cut: Reflections on Season Five
James Crowley
Global Products Industry Practices Chair
Accenture
Episode: Host's Cut: Reflections on Season Five
Eric Bradlow
Vice Dean of AI and Analytics
Wharton
Episode: Host's Cut: Reflections on Season Five
Paul Stathacopoulos
Vice President of Product for Focus Categories and International Cross-Border Trader
eBay
Episode: Host's Cut: Reflections on Season Five
Ritcha Ranjan
Senior Vice President of Product
Expedia Group
Episode: Host's Cut: Reflections on Season Five
Lara Liss
Chief Privacy and Data Trust Officer at GE Healthcare
GE Healthcare
Episode: Host's Cut: Reflections on Season Four
Alfredo Colas
Chief Data and AI Officer at Procter & Gamble
Procter & Gamble
Episode: Host's Cut: Reflections on Season Four
Radha Plumb
Vice President of AI Transformation at IBM
IBM
Episode: Host's Cut: Reflections on Season Four
Pari Panari Pandey
Chair of Radiology at Penn Medicine
Penn Medicine
Episode: Host's Cut: Reflections on Season Four

Hosts

Matthew Bidwell
Host and academic leader at Wharton focused on management and organizational change.
Christian Terwiesch
Professor of operations, information and decisions; co-director of the Mac Institute; seasoned host for AI and industry conversations.
Peter Cappelli
Professor of Management and host on related AI-work focused discussions; leads with workforce and HR perspectives.

Reviews

5.0 out of 5 stars from 14 ratings
  • This Show Means Business

    Each episode delves into a singular aspect of the intersection between AI and business worlds with a range of hosts and guests representing diverse business interests — so it never gets boring. It’s always informative and succinct, especially with key takeaways at the end of each episode. Also, the sound design is top-notch, which makes a big difference to a listener like me.

    Apple Podcasts
    5
    Behavior Control Technician
    United States9 months ago
  • Great Series

    I’ve listened to the first four episodes and I’m hooked. Fast-paced conversations with great summaries by the host. Tune in and you’ll really learn something about where we’re headed with AI.

    UPDATE: This series continues to be excellent — the Wharton faculty are great, and so are the top-notch guests. I love the summaries for each series. Bravo.

    Apple Podcasts
    5
    Superpuppy7
    United States10 months ago
  • Smart, fast, and practical!

    Great listening! This is pretty good bc it cuts through the hype with real examples and sharp examples. I recommend this listen anyone in marketing or tech.

    Apple Podcasts
    5
    MarTechMan
    United Statesa year ago
  • The AI Podcast Business Leaders Should Hear

    Where AI Works is such a great listen—smart, engaging, and packed with real-world examples of how AI is actually being used in business today. The conversations between Wharton faculty and industry leaders feel natural and informative, with just the right mix of big-picture thinking and practical takeaways. Whether you're deep in the AI space or a business leader simply trying to understand where it fits into your strategy, this podcast is definitely worth your time.

    Apple Podcasts
    5
    lyric215
    United Statesa year ago
  • Great Series

    I’ve listened to the first four episodes and I’m hooked. Fast-paced conversations with great summaries by the host. Tune in and you’ll really learn something about where we’re headed with AI.

    Apple Podcasts
    5
    Superpuppy7
    United Statesa year ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Listeners value the mix of academia and industry experience at the table.
Followers appreciate the practical AI playbooks and real-world case studies.
Audience notes strong production quality and crisp episode summaries.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Apple Podcasts
#76
Brazil/Technology
Apple Podcasts
#205
India/Technology

Talking Points

Recent interactions between the hosts and their guests.

From PRDs to Prototypes: How AI Is Reinventing Product Development
Q: What are the main challenges you've faced in moving from prototypes to production at scale?
Balancing innovation with governance and compliance, ensuring reliability of AI outputs, and maintaining human oversight to prevent missteps, especially when operating at a marketplace scale with millions of users.
From PRDs to Prototypes: How AI Is Reinventing Product Development
Q: Tell us about the three big meta-categories for how you use AI.
AI is used to improve customer-facing experiences, to analyze decades of data for insights, and to transform how product development itself operates by shifting from static requirements documents to rapid, prototype-driven workflows that involve close customer feedback.
People-Led, Tech-Powered: Walmart’s AI Job Shift
Q: How do you balance productivity with the concern that AI might replace people?
We see AI as augmenting human work, not replacing it; some tasks become automated, freeing up people to focus on judgment, creativity, and customer-facing interactions, with a continuous emphasis on bringing people along through training and clear communication.
People-Led, Tech-Powered: Walmart’s AI Job Shift
Q: What's Walmart's philosophy when it comes to AI and how does it apply to a frontline employee's typical day?
AI is embedded in our systems to guide frontline decisions, support in-store actions like order picking, and provide real-time, personalized recommendations, all while expanding the associate's ability to interact with customers and learn on the job.
How AI is Reshaping Skills, Hiring, and Education
Q: What should employees focus on learning to stay relevant as AI evolves?
Personalized learning journeys are crucial; employees should identify 3-5 new skills to build, emphasize problem-solving and effective prompting, and continuously adapt by embedding skill development into everyday work and learning incentives.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

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Frequently Asked Questions About This Podcast

What is This Podcast about and what kind of topics does it cover?

Where AI Works focuses on how artificial intelligence is being applied in real-world businesses, balancing big-picture research with practical, case-study driven insights. Episodes typically feature Wharton faculty alongside industry leaders from tech, retail, healthcare, banking, and consumer goods, discussing AI adoption stages, governance, talent strategy, and transformation at scale. A consistent throughline is turning AI into an engaged, responsible capability—prioritizing human-in-the-loop design, upskilling, change management, and measurable business outcomes. The show often highlights governance frameworks, speed-to-value through prototyping and AI-first workflows, and the tension between innovation and risk, making it valuable for ... more

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1. Inside the Strategy Room
2. The McKinsey Podcast
3. Coaching Real Leaders
4. HBR IdeaCast
5. The AI Daily Brief: Artificial Intelligence News and Analysis

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this podcast launched a year ago and published 27 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on this podcast?

Recent guests on this podcast include:

1. Donna Morris
2. James Crowley
3. Eric Bradlow
4. Paul Stathacopoulos
5. Ritcha Ranjan
6. Lara Liss
7. Alfredo Colas
8. Radha Plumb

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