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Artwork for Where AI Works: Conversations at the Intersection of AI and Industry

Where AI Works: Conversations at the Intersection of AI and Industry

The Wharton School
Artificial Intelligence
Generative AI
Healthcare
Customer Service
Jabil Incorporated
Mastercard
Change Management
AI Agents
Royal Bank Of Canada
AI In Marketing
Banking
Productivity
Workforce Upskilling
Marketing
Agentic AI
AI Governance
Data Infrastructure
AI Implementation
Ai-Driven Content Creation
Business Transformation

In a world of rapid change, staying competitive requires thoughtful transformation. Where AI Works tackles the big questions shaping AI’s role in business today, cutting through the hype to deliver actionable insights for leaders. Brought to you by the Wharton School, in collaboration with Accenture, this podcast combines cutting-edge research with real-world case studies to uncover how top compan... more

PublishesTwice monthlyEpisodes16Founded8 months ago
Number of ListenersCategory
Technology

Listen to this Podcast

Artwork for Where AI Works: Conversations at the Intersection of AI and Industry

Latest Episodes

AI isn’t just a technology story — it’s an organizational one. From talent and transformation to data and decision-making, this season of Where AI Works uncovers how top executives are building the structures and the mindsets that make AI work at sca... more

What happens when the volume and complexity of client needs outpace the capacity of even the world’s biggest banks? And how can AI move beyond efficiency tools to actually enrich client conversations, deepen relationships, and reimagine frontline ser... more

What happens when AI isn’t just an add-on or a nice-to-have, but becomes part of the backbone of global commerce? And how can agentic AI be implemented successfully in an ecosystem that’s historically treated bots as malicious or fraudulent actors?

more

AI transformation isn’t about flashy tools — it’s about strategic wins that build momentum and deliver real business value.

On this episode of Where AI Works, host Peter Cappelli is joined by Vivian Sun, the Senior Director of Data & AI, Enterprise ... more

Key Facts

Accepts Guests
Accepts Sponsors
Contact Information
Podcast Host
Number of Listeners
Find out how many people listen to this podcast per episode and each month.

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Recent Guests

Karalee Close
Global Lead for Talent and Organization at Accenture
Accenture
Episode: Host's Cut: Reflections on Season Three
Greg Ulrich
Chief AI and Data Officer at Mastercard
Mastercard
Episode: Host's Cut: Reflections on Season Three
Sohaib Perwaiz
Group Business Engagement Lead for Royal Bank of Canada, Borealis Group
Royal Bank of Canada
Episode: Host's Cut: Reflections on Season Three
Vivian Sun
Senior Director for Data and AI, Enterprise Architecture and IT Transformation at Jabil Incorporated
Jabil Incorporated
Episode: Start Small, Think Big: Making AI Stick
Alan Lee
CTO of Analog Devices
Analog Devices
Episode: Host's Cut: Reflections on Season Two
Elad Walach
CEO of Aidoc
Aidoc
Episode: Host's Cut: Reflections on Season Two
Tereza Nemesssanyi
Microsoft executive
Microsoft
Episode: Host's Cut: Reflections on Season Two
Ajay Anand
Executive from Johnson & Johnson
Johnson & Johnson
Episode: Host's Cut: Reflections on Season Two
Tereza Nemesanyi
Worldwide Director of Private Equity and Venture Capital Partnerships at Microsoft
Microsoft
Episode: From Pain Points to Productivity: Finding AI’s Real Value

Hosts

Serguei Netessine
Professor of Operations, Information and Decisions at the Wharton School, and Senior Vice Dean for Innovation and Global Initiatives.
Kartik Hosanagar
Host of Where AI Works.

Reviews

5.0 out of 5 stars from 10 ratings
  • This Show Means Business

    Each episode delves into a singular aspect of the intersection between AI and business worlds with a range of hosts and guests representing diverse business interests — so it never gets boring. It’s always informative and succinct, especially with key takeaways at the end of each episode. Also, the sound design is top-notch, which makes a big difference to a listener like me.

    Apple Podcasts
    5
    Behavior Control Technician
    United States2 months ago
  • Great Series

    I’ve listened to the first four episodes and I’m hooked. Fast-paced conversations with great summaries by the host. Tune in and you’ll really learn something about where we’re headed with AI.

    UPDATE: This series continues to be excellent — the Wharton faculty are great, and so are the top-notch guests. I love the summaries for each series. Bravo.

    Apple Podcasts
    5
    Superpuppy7
    United States3 months ago
  • Smart, fast, and practical!

    Great listening! This is pretty good bc it cuts through the hype with real examples and sharp examples. I recommend this listen anyone in marketing or tech.

    Apple Podcasts
    5
    MarTechMan
    United States4 months ago
  • The AI Podcast Business Leaders Should Hear

    Where AI Works is such a great listen—smart, engaging, and packed with real-world examples of how AI is actually being used in business today. The conversations between Wharton faculty and industry leaders feel natural and informative, with just the right mix of big-picture thinking and practical takeaways. Whether you're deep in the AI space or a business leader simply trying to understand where it fits into your strategy, this podcast is definitely worth your time.

    Apple Podcasts
    5
    lyric215
    United States5 months ago
  • Great Series

    I’ve listened to the first four episodes and I’m hooked. Fast-paced conversations with great summaries by the host. Tune in and you’ll really learn something about where we’re headed with AI.

    Apple Podcasts
    5
    Superpuppy7
    United States5 months ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Listeners appreciate the practical insights offered, considering the content to be engaging and relevant.
The blend of high-level strategy with real-world examples is frequently noted as a strong point of the discussions.
Many highlight the informative nature of conversations with industry leaders, who provide unique perspectives on AI integration.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Apple Podcasts
#220
United States/Technology
Apple Podcasts
#86
South Korea/Technology
Apple Podcasts
#158
Singapore/Technology
Apple Podcasts
#209
Netherlands/Technology
Apple Podcasts
#212
Japan/Technology
Apple Podcasts
#232
Belgium/Technology

Talking Points

Recent interactions between the hosts and their guests.

From Call Volume to Client Value: AI in the Banking Sector
Q: Do you think it helped to be not near Silicon Valley?
He discusses how being somewhat removed from trends allowed for a more focused approach on genuine business problems rather than just adopting new technology for its own sake.
From Call Volume to Client Value: AI in the Banking Sector
Q: How did you end up in this AI area?
Sohaib Perwaiz explains how his interest in the banking industry evolved at McKinsey and how he became intrigued by the potential of AI in creating value within banking.
Trust and Transactions: How Mastercard Is Doing AI Differently
Q: How did the money flow? What did it look like before agent pay was introduced?
Greg explains the challenges of executing transactions in a new ecosystem and how they are creating a seamless experience for consumers.
Trust and Transactions: How Mastercard Is Doing AI Differently
Q: How did you get to where you are now?
Greg discusses his diverse background in business and data analytics, highlighting his experience prior to joining Mastercard.
Work, Rewired: Rethinking Talent, Strategy, and AI
Q: What kind of advice generally would you give them if they're trying to do something like this?
Start not with technology, but with the impact and value creation ambition; redesign work and continuously adapt to embrace technology.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

Listeners per Episode
Gender Skew
Location
Interests
Professions
Age Range
Household Income
Social Media Reach

Frequently Asked Questions About This Podcast

What is This Podcast about and what kind of topics does it cover?

The content focuses on the transformative impact of artificial intelligence across various industries, offering practical insights into how organizations can effectively integrate AI into their strategies. Topics frequently discussed include AI's role in enhancing productivity, reshaping business models, and improving customer experiences, all backed by real-world case studies and expert opinions. Featuring conversations with industry leaders, the podcast emphasizes the need for responsible transformation, strategic leadership, and the importance of upskilling workforces to thrive in an AI-driven market. Moreover, it navigates the complexities of implementing AI solutions, providing actionable takeaways for professionals looking to leverage... more

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These podcasts share a similar audience with this podcast:

1. The Prof G Pod with Scott Galloway
2. Hard Fork
3. Pivot
4. Prof G Markets
5. HBR On Leadership

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this podcast launched 8 months ago and published 16 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on this podcast?

Recent guests on this podcast include:

1. Karalee Close
2. Greg Ulrich
3. Sohaib Perwaiz
4. Vivian Sun
5. Alan Lee
6. Elad Walach
7. Tereza Nemesssanyi
8. Ajay Anand

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