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Artwork for What the Heck Is Happening in HR?
Human Resources
Artificial Intelligence
Leadership
Psychological Safety
Culture
Pay Transparency
Change Management
Employee Engagement
Employment Law
Burnout
Communication
Shadow Organization
Employer Brand
Trust
Accountability
University Of South Florida
Job Search
Tolerance
Control
Clarity

Welcome to What the Heck Is Happening in HR?—a lively podcast from krexconsulting and the USF Office of Corporate Training & Professional Education (CTPE). Each episode features engaging guests and dives into one timely HR tidbit—practical, candid, and straight to the point. Have an idea? Send it to kelley@krexconsulting.com. Learn more at usf.edu/corporate-training and krexconsulting.com. Follow ... more

PublishesWeeklyEpisodes248Founded5 years ago
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Artwork for What the Heck Is Happening in HR?

Latest Episodes

For years, workplace conversations have centered on flexibility as the key to employee satisfaction. Kelley Rexroad challenges that assumption. In this episode of What the Heck is Happening in HR, she argues that what employees truly crave is predict... more

Most organizations talk about culture as if it can be built through mission statements, values posters, and team-building exercises. Kelley Rexroad argues that culture works differently. In this episode of What the Heck is Happening in HR, she explor... more

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In Part 2 of Kelley Rexroad’s conversation with Stephanie Dutcher, Vice President of HR Strategic Business Partnerships at Excellus BlueCross BlueShield, the discussion shifts to the National Human Resources Association (NHRA)—one of the nation’s lon... more

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In this special interview episode, Kelley Rexroad sits down with Stephanie Dutcher, Vice President of HR Strategic Business Partnerships at Excellus BlueCross BlueShield, to discuss her journey into human resources, the evolving role of HR business p... more

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Recent Guests

Stephanie Dutcher
Vice President of HR Strategic Business Partnerships, Excellus BlueCross BlueShield
Excellus BlueCross BlueShield
Episode: How HR Leaders Are Built: A Conversation with Stephanie Dutcher
Bill Carter
HR professional with 27+ years of experience and co-founder of AIonics
AIonics
Episode: AI in HR: Opportunity or Risk for the Modern Workplace?
Mark Koulianos
Guest expert on workforce development and lifelong learning
USF / lifelong learning advocate
Episode: Future-Proofing the Workforce: Lifelong Learning and Reskilling (Part 3 with Mark Koulianos)

Host

Kelley Rexroad
Host focused on HR leadership, culture, and organizational design (centered on practical guidance for HR leaders).

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Talking Points

Recent interactions between the hosts and their guests.

Modern HR, Real Impact: What’s New with USF’s HR Certificate w/ Mark Koulianos
Q: So, what is it that you saw needed to be modernized?
Mark explains they restructured the certificate to be cohort-based, refreshed content with updates across compensation, benefits, HR law, and ethics to reflect current environments, and added more interactive, experiential learning.
Future-Proofing the Workforce: Lifelong Learning and Reskilling (Part 3 with Mark Koulianos)
Q: What is the practical difference between upskilling and reskilling?
Upskilling extends your current path by adding advanced skills, while reskilling involves moving into a totally different field and often requires retraining.
Future-Proofing the Workforce: Lifelong Learning and Reskilling (Part 3 with Mark Koulianos)
Q: Why is lifelong learning essential for someone starting their career today?
Because technology and the economy evolve so quickly that today's skills can become obsolete within months, so individuals must commit to ongoing learning to remain employable.
AI in HR: Opportunity or Risk for the Modern Workplace?
Q: How should HR handle offer letters with AI?
Use AI to draft non-proprietary portions, then manually insert confidential details and verify regulatory compliance before finalizing.
AI in HR: Opportunity or Risk for the Modern Workplace?
Q: Is open-source AI risky for HR data?
Yes—data uploaded to public AI tools can be used to train models and may violate privacy, so HR should use secure, compliant approaches and keep confidential information out of public tools.

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Frequently Asked Questions About What the Heck Is Happening in HR?

What is What the Heck Is Happening in HR? about and what kind of topics does it cover?

This show centers HR leadership and people-focused transformation, exploring how management quality, organizational design, and policy choices shape retention, engagement, and performance in modern workplaces. Across episodes, topics consistently circle around leadership accountability, burnout, psychological safety, feedback systems, and the evolving role of HR as a strategic partner amidst AI, hybrid work, and shifting legal landscapes. Interviews and host-led discussions emphasize practical, human-centered approaches—clarity in decision-making, transparency from leaders, and humane practices that sustain trust and performance over time. A notable strength is the way it connects everyday managerial behaviors to broader organizational outc... more

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What the Heck Is Happening in HR? launched 5 years ago and published 248 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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Recent guests on What the Heck Is Happening in HR? include:

1. Stephanie Dutcher
2. Bill Carter
3. Mark Koulianos

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