Welcome to WFM Unfiltered
Real conversations. Practical insights. Smarter workforce strategies.If you're responsible for workforce management, operations, or service delivery, and it feels like performance, planning, and people management are all happening under pressure — you're in the right place.WFM Unfiltered is the go-to podcast for operations leaders, contact center professionals, and senior... more
Publishes | Weekly | Episodes | 50 | Founded | a year ago |
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Number of Listeners | Categories | BusinessCareersManagement |
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Greg Reffner joins Irina on WFM Unfiltered with a refreshingly blunt take on what really goes on behind the scenes of B2B vendor-client relationships. With years of experience navigating the high-stakes world of tech sales and cust... more
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What happens when you stop pretending and start leading? In this week's episode of WFM Unfiltered, Irina sits down with Danny Green—a former contact centre sales pro turned respected operations and leadership expert. His career did... more
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What if the secret to a thriving contact centre career wasn’t in your CV, but in your mindset? In this episode of WFM Unfiltered, Irina sits down with Nenad Lukikj, a self-made leader who went from humble beginnings to reshaping th... more
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From flipping burgers to flipping the script on outbound sales - Garry Gormley’s journey is anything but average. In this episode of WFM Unfiltered, Irina sits down with the founder of FAB Solutions to dissect what makes outbound t... more
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This show opens up conversation about the contact center industry over and above the typical ‘how-to’ content out there.
Irina interviews guests on both sides of the ‘fence’ being op’s and support and even takes it a step further by interviewing vendors and BPO clients.
The topics are great and the conversations are never biased but instead always challenging the thought process and perceptions.
How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.
Apple Podcasts | #232 |
Listeners, social reach, demographics and more for this podcast.
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WFM Unfiltered launched a year ago and published 50 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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