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WFM Unfiltered | Workforce Management Podcast

Irina Hollatz

Welcome to WFM Unfiltered

Real conversations. Practical insights. Smarter workforce strategies.If you're responsible for workforce management, operations, or service delivery, and it feels like performance, planning, and people management are all happening under pressure — you're in the right place.WFM Unfiltered is the go-to podcast for operations leaders, contact center professionals, and senior... more

PublishesWeeklyEpisodes50Foundeda year ago
Number of ListenersCategories
BusinessCareersManagement

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Artwork for WFM Unfiltered

Latest Episodes

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Greg Reffner joins Irina on WFM Unfiltered with a refreshingly blunt take on what really goes on behind the scenes of B2B vendor-client relationships. With years of experience navigating the high-stakes world of tech sales and cust... more

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What happens when you stop pretending and start leading? In this week's episode of WFM Unfiltered, Irina sits down with Danny Green—a former contact centre sales pro turned respected operations and leadership expert. His career did... more

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What if the secret to a thriving contact centre career wasn’t in your CV, but in your mindset? In this episode of WFM Unfiltered, Irina sits down with Nenad Lukikj, a self-made leader who went from humble beginnings to reshaping th... more

YouTube

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From flipping burgers to flipping the script on outbound sales - Garry Gormley’s journey is anything but average. In this episode of WFM Unfiltered, Irina sits down with the founder of FAB Solutions to dissect what makes outbound t... more

YouTube

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Reviews

5.0 out of 5 stars from 11 ratings
  • Insightful and Valuable

    This show opens up conversation about the contact center industry over and above the typical ‘how-to’ content out there.

    Irina interviews guests on both sides of the ‘fence’ being op’s and support and even takes it a step further by interviewing vendors and BPO clients.

    The topics are great and the conversations are never biased but instead always challenging the thought process and perceptions.

    Apple Podcasts
    5
    Corey Sewpersad
    South Africa4 months ago

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Apple Podcasts
#232
Ireland/Business/Management

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1. Conan O’Brien Needs A Friend
2. Think Fast Talk Smart: Communication Techniques

How many episodes of WFM Unfiltered are there?

WFM Unfiltered launched a year ago and published 50 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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