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Artwork for True Tales from Harrods

True Tales from Harrods

Harrods
Harrods
Leadership
Retail
Hospitality

Everyday Excellence is the promise behind every door we open at Harrods. It’s reflected in how we lead, how we support one another, and the standards we choose every day. In this podcast, our leaders share honest stories of living our values, building trust, and creating a high‑performance culture.

PublishesTwice monthlyEpisodes17Founded5 years ago
Number of ListenersCategories
CareersBusiness NewsBusinessNews

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Artwork for True Tales from Harrods

Latest Episodes

What does it really take to deliver world-class experiences at Harrods? In this episode, Jocasta Pana, Client and Private Services Director, takes us behind the scenes to reveal the power of collaboration, especially under pressure. From fast-paced p... more

In this episode, we sit down with John Lacey, Director of Distribution at Harrods, as he shares his journey from growing up on a farm to leading distribution and logistics across the business. He reflects on the lessons that have shaped his leadershi... more

In this episode, we sit down with Anna Moir, Director of Food Retail & Restaurants at Harrods, as she shares her career journey and the excitement of stepping into her new role. She reflects on the first chapter of our Everyday Excellence campaign, B... more

In this episode, we sit down with James Moore, Head of Brand & Divisional Marketing at Harrods, to explore the power of brand and the doors it can open. James reflects on his journey, his priorities, and the deep sense of pride and responsibility tha... more

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Recent Guests

Jocasta Pana
Director of Private Services at Harrods
Harrods
Episode: 4: Collaboration with Jocasta Pana
John Lacey
Director of Distribution at Harrods
Harrods
Episode: 3: Discovering Distribution with John Lacey
Anna Moir
Director of Retail Food and Restaurants, Harrods
Harrods
Episode: 2: Brilliant Basics with Anna Moir
James Moore
Head of Brand and Divisional Marketing
Harrods
Episode: 1: Opening Doors with James Moore

Chart Rankings

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Apple Podcasts
#139
Ukraine/Business/Careers

Talking Points

Recent interactions between the hosts and their guests.

4: Collaboration with Jocasta Pana
Q: How does collaboration behind the scenes translate into the client experience?
Collaboration changes the client experience by ensuring all stakeholders—from operations to transaction services to the broader supply chain—are aligned, which helps the team deliver a seamless, high-touch experience for clients. Building relationships with stakeholders and inviting them to the penthouse helps foster buy-in and smoother execution.
3: Discovering Distribution with John Lacey
Q: What advice would you give aspiring leaders about planning their careers?
Have a career plan, be open about it, gain diverse experience (including sideways moves or third-party roles), and use reflections to fuel growth.
3: Discovering Distribution with John Lacey
Q: What are the core Harrods values you connect with?
Being human and trust are the two values that resonate most, centered on transparency, regular communication, and consistency.
3: Discovering Distribution with John Lacey
Q: How would you describe yourself as a leader?
I try to take care of the people and create the right environment for them to thrive, believing that when you have the right people and good processes, performance follows naturally.
2: Brilliant Basics with Anna Moir
Q: How are you integrating food halls and restaurants under one leadership?
She talks about discovering synergies in talent, compliance, and operations, while maintaining an authentic, collaborative culture and shared customer focus.

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1. NewlyParents

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True Tales from Harrods launched 5 years ago and published 17 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on True Tales from Harrods?

Recent guests on True Tales from Harrods include:

1. Jocasta Pana
2. John Lacey
3. Anna Moir
4. James Moore

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