Transformation Heroes : Expérience Client, IA et transformation (avec Baptiste Hingre)
FeedierTransformation Heroes, c’est le podcast de référence présenté par Baptiste Hingre, pour les équipes spécialisées dans l'Insight Client et Marché ( équipes Expérience Client (CX), Produits, Opérations, Qualités, etc. ) qui veulent passer à la vitesse supérieure. Imaginé par Feedier, la plateforme d’intelligence client en temps réel, ce podcast donne la parole à celles et ceux qui transforment leur ... more
| Publishes | Monthly | Episodes | 28 | Founded | a year ago |
|---|---|---|---|---|---|
| Language |  French | Number of Listeners | Categories | BusinessMarketingManagement |
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Latest Episodes
Et si le secret d'une croissance saine, ce n'était pas le budget marketing… mais l'obsession client ?
Dans cet épisode de Transformation Heroes, Baptiste reçoit Anne-Carole Coen, co-fondatrice et directrice marketing de Kolet (ex-Swile, Frichti, NRJ... more
Et si le vrai sujet de l'IA, ce n'était pas la technologie… mais notre capacité à penser ?
Dans cet épisode de Transformation Heroes, Baptiste reçoit Laurent Payet-Chevalier, philosophe, conférencier, professeur en lycée et à l'université, spécialis... more
Et si la culture client ne se décrétait pas… mais se fabriquait, comme une boussole ?
Dans cet épisode de Transformation Heroes, Baptiste reçoit Céline Forest, consultante en expérience client, co-fondatrice de la compagnie de spectacles En scène Ma... more
Et si, en 2026, réussir un projet CX ressemblait plus à une recette qu’à un grand plan théorique ?
Dans cet épisode de Transformation Heroes, Baptiste Hingre reçoit trois Customer Success Managers de Feedier (Faustine Delebarre, Léa Leclercq et Yasm... more
Reviews
- Super interesting podcast
For a person who works in the CX industry this podcast helps me know more about how to cope with the challenges I face in my job
Apple Podcasts5Wassim BejjaniFrancea year ago - Great customer experience insights: love it!
This is such a great podcast if you’re a big fan of customer experience!
Apple Podcasts5flooodesign6Francea year ago
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this podcast launched a year ago and published 28 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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