Transformation Heroes : Expérience Client, IA et transformation (avec Baptiste Hingre)
FeedierTransformation Heroes, c’est le podcast de référence présenté par Baptiste Hingre, pour les équipes spécialisées dans l'Insight Client et Marché ( équipes Expérience Client (CX), Produits, Opérations, Qualités, etc. ) qui veulent passer à la vitesse supérieure. Imaginé par Feedier, la plateforme d’intelligence client en temps réel, ce podcast donne la parole à celles et ceux qui transforment leur ... more
| Publishes | Monthly | Episodes | 24 | Founded | a year ago |
|---|---|---|---|---|---|
| Language |  French | Number of Listeners | Categories | BusinessMarketingManagement |
Listen to this Podcast
Latest Episodes
Dans cet épisode de Transformation Heroes, Baptiste Hingre reçoit Sébastien Vidé, Directeur Commerce, Marketing et Communication Groupe chez Heppner.
Sébastien porte une triple casquette stratégique au sein d'une entreprise familiale centenaire, dev... more
Dans cet épisode de Transformation Heroes, nous recevons Marine Deck, entrepreneure, speaker et fondatrice de CX Advisor.
Marine est aujourd’hui l’une des voix les plus influentes de l’expérience client en France. À travers son podcast Le Client, se... more
“Le vrai problème du service client, ce n’est pas l’attente. C’est le silence.”
Dans ce nouvel épisode de Transformation Heroes, Baptiste Hingre reçoit Marin Huet, CEO de Yampa, une startup française qui réinvente la relation client grâce à des agen... more
“Les gens n’écrivent plus. Ils écoutent.”
Dans ce nouvel épisode de Transformation Heroes avec Baptiste Hingre, Johann Desjardins, cofondateur d’Ekoo, partage la vision derrière sa startup : redonner une voix aux marques et à leurs clients. Issu du ... more
Reviews
- Super interesting podcast
For a person who works in the CX industry this podcast helps me know more about how to cope with the challenges I face in my job
Apple Podcasts5Wassim BejjaniFrancea year ago - Great customer experience insights: love it!
This is such a great podcast if you’re a big fan of customer experience!
Apple Podcasts5flooodesign6Francea year ago
Chart Rankings
How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.
Apple Podcasts | #94 | France/Business/Management |
Audience Metrics
Listeners, social reach, demographics and more for this podcast.
| Listeners per Episode | Gender Skew | Location | |||
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| Interests | Professions | Age Range | |||
| Household Income | Social Media Reach | ||||
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this podcast launched a year ago and published 24 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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