Transformation Heroes : Expérience Client, IA et transformation des entreprises
FeedierTransformation Heroes, c’est le podcast de référence pour les équipes Expérience Client (CX) qui veulent passer à la vitesse supérieure. Imaginé par Feedier, la plateforme d’intelligence client en temps réel, ce podcast donne la parole à celles et ceux qui transforment leur organisation grâce à une meilleure connaissance des besoins clients.
🎧 Chaque épisode vous plonge dans les coulisses de la ... more
| Publishes | Monthly | Episodes | 22 | Founded | a year ago |
|---|---|---|---|---|---|
| Language |  French | Number of Listeners | Categories | BusinessMarketingManagement |
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Latest Episodes
“Le vrai problème du service client, ce n’est pas l’attente. C’est le silence.”
Dans ce nouvel épisode de Transformation Heroes, Baptiste Hingre reçoit Marin Huet, CEO de Yampa, une startup française qui réinvente la relation client grâce à des agen... more
“Les gens n’écrivent plus. Ils écoutent.”
Dans ce nouvel épisode de Transformation Heroes avec Baptiste Hingre, Johann Desjardins, cofondateur d’Ekoo, partage la vision derrière sa startup : redonner une voix aux marques et à leurs clients. Issu du ... more
“Un projet digital ne réussit que par l'humain.”
Dans ce nouvel épisode de Transformation Heroes, Julien Bruitte, cofondateur d’Origami Marketplace, partage avec Baptiste Hingre les coulisses d’une entreprise qui place l’écoute client et la flexibil... more
“J’ai voulu comprendre pourquoi mes clients partaient. J’ai créé Feedier.”
Dans ce nouvel épisode de Transformation Heroes, François Forest, fondateur et CEO de Feedier, revient sur l’origine très personnelle de sa mission : aider les entreprises à ... more
In this episode, Carlos and François explore the transformative impact of AI in the automotive industry, with a particular focus on Stellantis and its partnership with Mistral AI. They discuss how traditional automakers are evolving into technology-d... more
In this episode of *Transformation Heroes*, Carlos and François dive into the future of measuring customer satisfaction in 2025, uncovering the five key strategies CX leaders need to adopt to stay ahead.
They explore why traditional metrics alone ... more
In this episode, Carlos and Francois discuss the importance of centralizing feedback collection to enhance customer experience (CX). They explore four key strategies: focusing on the right feedback, ensuring compliance with regulations like GDPR, lev... more
In this episode of Transformation Heroes, Carlos and François discuss how to create a robust customer experience (CX) action plan for 2025. They outline five essential tips: defining the scope of the action plan, identifying triggers for action, prio... more
Key Facts
Reviews
- Super interesting podcast
For a person who works in the CX industry this podcast helps me know more about how to cope with the challenges I face in my job
Apple Podcasts5Wassim BejjaniFrance10 months ago - Great customer experience insights: love it!
This is such a great podcast if you’re a big fan of customer experience!
Apple Podcasts5flooodesign6France10 months ago
Chart Rankings
How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.
Apple Podcasts | #32 | France/Business/Management |
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Audience Metrics
Listeners, social reach, demographics and more for this podcast.
| Listeners per Episode | Gender Skew | Location | |||
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this podcast launched a year ago and published 22 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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