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Artwork for Top Floor

Top Floor

Susan Barry
Hospitality
Hospitality Industry
Leadership
Hospitality Technology
Sustainability
Event Planning
Hospitality Marketing
Hotel Management
Travel
Entrepreneurship
Independent Hotels
Covid-19
Guest Experience
Marketing
Workforce Management
Hourly Employees
Internet Of Things
Employee Retention
Customer Experience
Revenue Management

Top Floor is a weekly podcast with tangible tips and excellent stories from the experts and characters who elevate hospitality. Host and elevator operator Susan Barry explores the idea that everything is marketing in the hotel business. Our interviews with creators, thought leaders and hospitality groundbreakers are designed to provide practical tactics that hoteliers, restaurateurs and travel mav... more

PublishesWeeklyEpisodes212Founded5 years ago
Number of ListenersCategories
MarketingSociety & CulturePlaces & TravelBusiness

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Artwork for Top Floor

Latest Episodes

Jelani Millard is the founder of the Wapechi Collection, a travel-focused investment platform blending hospitality, real estate, and emerging tech ventures. With roots in finance, he's carved a unique lane exploring how travel really works—from bouti... more

Tim Leffel is a veteran travel writer and editor who left the music industry to explore the world, building a location-independent career along the way. He's reviewed over 1,500 hotels across dozens of countries and now publishes insights on remote w... more

Scott Webb is a longtime leader at Kolter Hospitality who turned a condo crisis into a thriving hotel portfolio spanning major brands. With over three decades of experience, he blends real estate discipline with hands-on hotel operations to drive sma... more

Chris Russell is a hospitality executive and CEO of Spire Hospitality, known for building and scaling hotel management companies from the ground up. A Culinary Institute of America graduate who pivoted from the kitchen to operations, he's spent decad... more

Key Facts

Accepts Guests
Contact Information
Podcast Host
Number of Listeners
Find out how many people listen to this podcast per episode and each month.

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Recent Guests

Tim Leffel
Veteran travel writer, editor and digital nomad
Nomadico, Luxury Latin America, Hotel Scoop, travel publications
Episode: 240 | Strange Bedfellows 🐒
Scott Webb
Real estate and hospitality executive
Kolter Group
Episode: 239 | Karma is a B
Chris Russell
Hospitality executive, President & CEO of Spire Hospitality
Spire Hospitality
Episode: 238 | Knuckle Sandwich Bride
Mark Wayman
Executive recruiter specializing in casinos and hospitality
Wayman & Co. (executive recruiting for casinos and hospitality)
Episode: 236 | Godfather of Las Vegas
Jascha Kaykas-Wolff
CEO of Visiting Media, hospitality-first technology executive
Visiting Media
Episode: 235 | Lucky Breakdown
Lori Mukoyama
Design Principal and Global Hospitality Leader at Gensler
Gensler
Episode: 234 | Model Room Mayhem
Kurt Oleson
Chief Operating Officer and co-owner of Custom Channels
Custom Channels
Episode: 233 | Musical Tasting Menu
Tracy Stuckrath
Founder of Thrive Meetings and Events and a longtime advocate for food safety, inclusion and thoughtful hospitality.
Thrive Meetings and Events
Episode: 229 | Pig Coming Through
Christine Malfair
Lifelong hotelier and champion of independent properties, founder of Malfair Marketing
Malfair Marketing
Episode: 228 | Lights Out, Newport

Host

Susan Barry
Host of Top Floor Podcast

Reviews

4.7 out of 5 stars from 67 ratings
  • Top Floor is TOP CLASS 🔥

    Insightful, professional, spontaneous, and funny. What more could you ask for?!

    Apple Podcasts
    5
    Mike Messeroff
    United States7 months ago
  • Hail to Susan!

    Hilarious. Educational. Intriguing. Best guests. Top notch. Not a pay to play!

    Apple Podcasts
    5
    cogwheelmarketing
    United States9 months ago
  • Amazing host

    Susan is phenomenal. I really enjoyed her podcast. Highly recommend.

    Apple Podcasts
    5
    TommySC1801
    United Statesa year ago
  • Keep them coming!

    Awesome episodes. The one with Florence Li is great!

    Apple Podcasts
    5
    Alvaro Cana
    United Statesa year ago
  • Fabulous

    Susan Barry has created a wildly entertaining, extremely informative, and engaging conversation about the hospitality industry, while offering up an opportunity for searching out answers for the industry’s most challenging issues. Her ability to engage her guests and embark on the stories of those who make up our industry. I listen to at least 2 a day and look forward to the next.

    Apple Podcasts
    5
    Toddzilla611
    United States3 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Guests are consistently top-tier and engaging; production feels polished and professional.
Audience appreciates non-traditional hospitality perspectives and humor at the loading dock.
The format blends storytelling with actionable tips, making episodes easy to apply.
Listeners praise the host for balance of entertainment and practical takeaways.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Talking Points

Recent interactions between the hosts and their guests.

240 | Strange Bedfellows 🐒
Q: What are your tips for finding great accommodations at a good value?
Use aggregators to compare prices across sites, set filters for desired features like a pool, read reviews carefully on sites with verified stays, and don't rely on a single source—look beyond the big OTAs to independent hotels and local options for better value and a more authentic experience.
238 | Knuckle Sandwich Bride
Q: What's a common mistake early-career professionals make and how can they avoid it?
Changing jobs too often without clear career conversations; instead, seek open dialogue with mentors or managers to map a path and raise your hand for opportunities.
238 | Knuckle Sandwich Bride
Q: What is one of your favorite hotels you visited as a guest?
He recalls a simple, boutique hotel in Whitefish, Montana, noting the charm of its size and location and how it contrasted with larger properties, shaping his view of guest experiences.
236 | Godfather of Las Vegas
Q: What would you advise someone looking to build a gaming-focused hospitality career?
Start at the front desk to learn core guest-service skills, then cultivate integrity, loyalty, and relationships because the Vegas network is tight-knit and long-term oriented; avoid overpromising and focus on building trust and a solid reputation.
232 | Don't Skip Seasoning
Q: What habits should general managers practice to build a marketing mindset?
They should ask the right questions, engage in critical and strategic thinking, and understand hospitality from a marketing perspective.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

Listeners per Episode
Gender Skew
Location
Interests
Professions
Age Range
Household Income
Social Media Reach

Frequently Asked Questions About Top Floor

What is Top Floor about and what kind of topics does it cover?

A weekly hospitality-focused show delivering practical tactics and engaging stories from industry professionals. Episodes blend marketing smarts, crisis comms, and operational insights with colorful guest experiences, aiming to help hoteliers, restaurateurs, and travel pros improve guest experiences and drive results. Notable strengths include a consistent host with a knack for turning guest journeys into actionable takeaways and a recurring warmth that makes design, leadership, and marketing feel accessible. A distinctive feature is the mix of tactical advice (KPIs, AI in marketing, crisis response) with behind-the-scenes anecdotes like loading dock stories and elevator-themed segments, plus a dedicated audience-friendly format (Emergency ... more

Where can I find podcast stats for Top Floor?

Rephonic provides a wide range of podcast stats for Top Floor. We scanned the web and collated all of the information that we could find in our comprehensive podcast database. See how many people listen to Top Floor and access YouTube viewership numbers, download stats, audience demographics, chart rankings, ratings, reviews and more.

How many listeners does Top Floor get?

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How many subscribers and views does Top Floor have?

To see how many followers or subscribers Top Floor has on Spotify and other platforms such as Castbox and Podcast Addict, simply upgrade your account. You'll also find viewership figures for their YouTube channel if they have one.

Which podcasts are similar to Top Floor?

These podcasts share a similar audience with Top Floor:

1. The Daily
2. Pivot
3. Up First from NPR
4. The Weekly Show with Jon Stewart
5. Giggly Squad

How many episodes of Top Floor are there?

Top Floor launched 5 years ago and published 212 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

How do I contact Top Floor?

Our systems regularly scour the web to find email addresses and social media links for this podcast. We scanned the web and collated all of the contact information that we could find in our podcast database. But in the unlikely event that you can't find what you're looking for, our concierge service lets you request our research team to source better contacts for you.

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What guests have appeared on Top Floor?

Recent guests on Top Floor include:

1. Tim Leffel
2. Scott Webb
3. Chris Russell
4. Mark Wayman
5. Jascha Kaykas-Wolff
6. Lori Mukoyama
7. Kurt Oleson
8. Tracy Stuckrath

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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