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Artwork for Top Floor

Top Floor

Susan Barry
Hospitality
Leadership
Hospitality Industry
Hourly Employees
Workforce Management
Employee Retention
Travel
Hunter Hotel Investment Conference
Motivational Speaking
Labor Unions
Generation Z
Embracing Bewilderment
Europe
Iceland
Sustainability
Labor Market
Salesforce
Mcdonald's
US Air Force
Great Clips

Top Floor is a weekly podcast with tangible tips and excellent stories from the experts and characters who elevate hospitality. Host and elevator operator Susan Barry explores the idea that everything is marketing in the hotel business. Our interviews with creators, thought leaders and hospitality groundbreakers are designed to provide practical tactics that hoteliers, restaurateurs and travel mav... more

PublishesWeeklyEpisodes212Founded4 years ago
Number of ListenersCategories
Places & TravelSociety & CultureBusinessMarketing

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Artwork for Top Floor

Latest Episodes

Stacy Garcia is a designer, entrepreneur, and trend forecaster known for bold patterns and a sharper-than-average crystal ball. She built a multimillion-dollar textile studio serving hospitality and residential design worldwide. Susan and Stacy talk ... more

Kipp Lassetter is a former ER physician turned health-tech founder, hotel owner, and gas-station-barbecue legend who now runs RBN, a luxury real estate referral and rewards platform. He's on the show to unpack how he thinks about building and selling... more

Steven Rubin is the CEO of Collared Martin Hospitality, the management company behind Faraway Hotels, with a career that's zigzagged from overnight manager at a 600-room Marriott in 1999 New York City to revenue strategy trailblazer and culture-first... more

Franck Desplechin is a French-born chef turned luxury hotel food and beverage executive, with roots in Michelin-starred kitchens and brands like St. Regis and Auberge Resorts. After running iconic properties (including a wild Sedona chapter with his ... more

Key Facts

Accepts Guests
Contact Information
Podcast Host
Number of Listeners
Find out how many people listen to this podcast per episode and each month.

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The Daily
The DailyThe New York Times

Recent Guests

Steven Rubin
CEO of Collared Martin Hospitality
Collared Martin Hospitality
Episode: 224 | Bridge & Tunnel Walk
Christin Marvin
A hospitality lifer, author, and leadership coach who has opened numerous restaurants and helps independent restaurant owners build effective teams and systems.
Restaurant Leadership Podcast
Episode: 222 | Baa Baa Bourdain
Brady Lowe
Connector, educator, and experience maker; founder of Taste Network
Taste Network
Episode: 221 | Unsubtle Resignation
Casey Scott
Hospitality professional and community pub owner
Episode: 221 | Unsubtle Resignation
Michael Albert
Creator of Hotel Humor, providing hospitality-themed merchandise
Hotel Humor
Episode: 219 | Holiday Gift Guide
Megan Grant Pederson
Founder of Cherish Tours, specializing in women-only travel adventures
Cherish Tours
Episode: 219 | Holiday Gift Guide
Jim Higley
Co-founder of Puffer Hug, a company creating cozy scarves and travel accessories
Puffer Hug
Episode: 219 | Holiday Gift Guide
Lisa Holladay
First Chief Experience Officer at Tiger 21, previously Global Brand Leader for Ritz-Carlton
Tiger 21
Episode: 217 | Swimming Pool Disaster
Jake Zwaagstra
Development leader with experience in general contractor project management and hospitality projects.
TriCelta Development
Episode: 216 | Job Site Sabotage

Host

Susan Barry
Host and elevator operator with a strong focus on elevating hospitality through engaging stories and actionable advice.

Reviews

4.7 out of 5 stars from 64 ratings
  • Top Floor is TOP CLASS 🔥

    Insightful, professional, spontaneous, and funny. What more could you ask for?!

    Apple Podcasts
    5
    Mike Messeroff
    United States3 months ago
  • Hail to Susan!

    Hilarious. Educational. Intriguing. Best guests. Top notch. Not a pay to play!

    Apple Podcasts
    5
    cogwheelmarketing
    United States5 months ago
  • Amazing host

    Susan is phenomenal. I really enjoyed her podcast. Highly recommend.

    Apple Podcasts
    5
    TommySC1801
    United States10 months ago
  • Keep them coming!

    Awesome episodes. The one with Florence Li is great!

    Apple Podcasts
    5
    Alvaro Cana
    United Statesa year ago
  • Fabulous

    Susan Barry has created a wildly entertaining, extremely informative, and engaging conversation about the hospitality industry, while offering up an opportunity for searching out answers for the industry’s most challenging issues. Her ability to engage her guests and embark on the stories of those who make up our industry. I listen to at least 2 a day and look forward to the next.

    Apple Podcasts
    5
    Toddzilla611
    United States3 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Interactions with guests are praised for being engaging and entertaining while also educational.
Listeners highlight the unique stories that add a personal touch and connect deeply with the hospitality experience.
Listeners appreciate the podcast's blend of humor and insights into the hospitality industry.
Many find the actionable tips provided in the discussions to be very valuable for their own professional development.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Apple Podcasts
#60
Chile/Business/Marketing

Talking Points

Recent interactions between the hosts and their guests.

224 | Bridge & Tunnel Walk
Q: What made you switch from front of house to the presumably calmer realm of revenue management?
I wanted a social life and to tap into my analytical and strategic skills, as well as wanting to move from overnights to a more conventional schedule.
223 | Tasting Catastrophe
Q: What is a favorite lesson that you would share from your restaurant openings?
Franck shared a humorous story about a rushed restaurant opening, emphasizing the importance of being prepared and having standards, especially when high-profile clients are involved.
223 | Tasting Catastrophe
Q: What did that period change in you during COVID when your wife was pregnant?
It reshaped Franck's priorities, moving from a workaholic mindset to focusing more on family and care for his unborn child.
223 | Tasting Catastrophe
Q: What did you learn in your 15 years old earliest kitchens that still shows up in how you lead today?
Franck learned the importance of being disciplined, applying oneself, and being reliable, which remains relevant even at the director level.
223 | Tasting Catastrophe
Q: What can hospitality pros learn in school that they won't pick up on the job?
Hospitality pros learn to be students of hospitality, understanding that learning is an ongoing process that requires discipline and dedication, which is often not emphasized in the workplace.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

Listeners per Episode
Gender Skew
Location
Interests
Professions
Age Range
Household Income
Social Media Reach

Frequently Asked Questions About Top Floor

What is Top Floor about and what kind of topics does it cover?

Focusing on the hospitality industry, this podcast features engaging conversations with experts and innovators who share genuine stories and valuable insights. Each episode is infused with a blend of actionable marketing tips, tales from behind the scenes, and discussions that highlight how everything relates to marketing within hotels and restaurants. Not only are the guests equipped with industry expertise, but their stories also reflect the humor and unpredictability of working in hospitality, providing listeners with a mix of entertainment and practical knowledge. Unique segments, such as responding to listener queries and sharing unusual anecdotes, further enhance its charm, making it particularly appealing to professionals in the hosp... more

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Which podcasts are similar to Top Floor?

These podcasts share a similar audience with Top Floor:

1. The Daily

How many episodes of Top Floor are there?

Top Floor launched 4 years ago and published 212 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

How do I contact Top Floor?

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What guests have appeared on Top Floor?

Recent guests on Top Floor include:

1. Steven Rubin
2. Christin Marvin
3. Brady Lowe
4. Casey Scott
5. Michael Albert
6. Megan Grant Pederson
7. Jim Higley
8. Lisa Holladay

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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