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Artwork for Top Floor

Top Floor

Susan Barry
Hospitality
Leadership
Hospitality Industry
Workforce Management
Hourly Employees
Employee Retention
Travel
Hunter Hotel Investment Conference
Motivational Speaking
Labor Unions
Generation Z
Embracing Bewilderment
Europe
Iceland
Sustainability
Labor Market
Salesforce
Edible Arrangements
Great Clips
Mcdonald's

Top Floor is a weekly podcast with tangible tips and excellent stories from the experts and characters who elevate hospitality. Host and elevator operator Susan Barry explores the idea that everything is marketing in the hotel business. Our interviews with creators, thought leaders and hospitality groundbreakers are designed to provide practical tactics that hoteliers, restaurateurs and travel mav... more

PublishesWeeklyEpisodes212Founded4 years ago
Number of ListenersCategories
MarketingSociety & CultureBusinessPlaces & Travel

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Artwork for Top Floor

Latest Episodes

In this special episode of Top Floor, Susan talks with three founders whose products made this year's Hospitality Holiday Gift Guide. Michael Albert from Hotel Humor, Megan Grant Pederson from Cherish Tours, and Jim Higley from Puffer Hug each share ... more

Taylor Scott is a hospitality lifer turned leadership coach who cut his teeth at Walt Disney World, led sales at Disney Vacation Club, and earned his MBA from Cornell's Hotel School. He's the author of Lead with Hospitality and the leadership fable G... more

Lisa Holladay is the first Chief Experience Officer at TIGER 21, where she crafts learning, access, and connection for a global community of ultra-high-net-worth, largely first-generation entrepreneurs. Formerly the global brand leader for The Ritz-C... more

Jake Zwaagstra is the CEO of TriCelta Development and a veteran builder of complex hospitality projects from the Las Vegas Strip to tribal mega-developments. He's worked both GC-side and owner-side, translating vision into budgets, drawings into buil... more

Key Facts

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Recent Guests

Lisa Holladay
First Chief Experience Officer at Tiger 21, previously Global Brand Leader for Ritz-Carlton
Tiger 21
Episode: 217 | Swimming Pool Disaster
Jake Zwaagstra
Development leader with experience in general contractor project management and hospitality projects.
TriCelta Development
Episode: 216 | Job Site Sabotage
Bill Fanning
Long time Austin based software leader with experience in marketing and enterprise sales.
Stayntouch
Episode: 213 | Party Ambulance
Debbie Feldman
Veteran hotelier, co-founder of TCOR Hotel Partners with extensive background in hotel management and asset management.
TCOR Hotel Partners
Episode: 212 | Hotel Meth Takedown
Josh Kremer
Co-founder of Paradero Hotels, luxury hospitality brand focused on immersive experiences
Paradero Hotels
Episode: 210 | Six Months at the Waldorf
Calvin Tilokee
Founder and creative director of RevPAR Media
RevPAR Media
Episode: 209 | 4th Anniversary!
Laura Hawkins
Founder of Gamemasters Escape Solutions and expert in immersive entertainment
Gamemasters Escape Solutions
Episode: 208 | $900 Uber Escape
Agnelo Fernandes
Chief Executive Officer of Cote Hospitality
Cote Hospitality
Episode: 207 | Mindset Drives Everything
Steven Moore
CEO of Actable with a background in hospitality-focused operations and finance.
Actable
Episode: 206 | Cater Waiter Diss

Host

Susan Barry
Host and elevator operator, known for engaging conversations with industry leaders and humorously addressing various aspects of hospitality.

Reviews

4.7 out of 5 stars from 64 ratings
  • Top Floor is TOP CLASS 🔥

    Insightful, professional, spontaneous, and funny. What more could you ask for?!

    Apple Podcasts
    5
    Mike Messeroff
    United States2 months ago
  • Hail to Susan!

    Hilarious. Educational. Intriguing. Best guests. Top notch. Not a pay to play!

    Apple Podcasts
    5
    cogwheelmarketing
    United States4 months ago
  • Amazing host

    Susan is phenomenal. I really enjoyed her podcast. Highly recommend.

    Apple Podcasts
    5
    TommySC1801
    United States9 months ago
  • Keep them coming!

    Awesome episodes. The one with Florence Li is great!

    Apple Podcasts
    5
    Alvaro Cana
    United Statesa year ago
  • Fabulous

    Susan Barry has created a wildly entertaining, extremely informative, and engaging conversation about the hospitality industry, while offering up an opportunity for searching out answers for the industry’s most challenging issues. Her ability to engage her guests and embark on the stories of those who make up our industry. I listen to at least 2 a day and look forward to the next.

    Apple Podcasts
    5
    Toddzilla611
    United States2 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Many express a strong connection with the host's engaging and relatable style, creating an enjoyable listening experience.
Listeners appreciate the blend of entertainment and valuable insights, noting the unique format that brings humor into serious discussions.
Reviewers highlight the fascinating stories of hospitality industry professionals, making the episodes both entertaining and informative.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Apple Podcasts
#45
Chile/Business/Marketing

Talking Points

Recent interactions between the hosts and their guests.

218 | Fryer Oil Boardwalk
Q: What prediction do you have about the future of hospitality leadership?
Scott predicts that there will be a need to reteach connection and conversation skills due to generational shifts and technological advancements.
218 | Fryer Oil Boardwalk
Q: How do you lead high achievers without smothering them?
It's about creating an environment where they feel autonomy, competence, and relatedness, as these elements drive self-motivation and determination.
218 | Fryer Oil Boardwalk
Q: What is the worst piece of advice you ever got at work?
Taylor Scott recalls being told that you don't really have to connect with everyone in correspondence, which he found to be against every hospitality value he'd learned.
217 | Swimming Pool Disaster
Q: Can you remember any particularly good idea that came from one of those meetings?
One significant idea was to eliminate the requirement for women to wear pantyhose, as it felt outdated. This change provided more comfort for staff.
216 | Job Site Sabotage
Q: What did the switch from general contractor to owner's team teach you?
It allowed me to see different lenses such as operational and financial that were not evident from the construction viewpoint.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

Listeners per Episode
Gender Skew
Location
Interests
Professions
Age Range
Household Income
Social Media Reach

Frequently Asked Questions About Top Floor

What is Top Floor about and what kind of topics does it cover?

Focusing on the multifaceted nature of hospitality and marketing, the content features engaging interviews with a variety of guests including industry veterans, technology experts, and innovators in hospitality. Each episode weaves together actionable insights and personal anecdotes, aiming to equip listeners with practical tools to thrive in the hospitality landscape. Unique storytelling elements like the Emergency Call Button and Loading Dock anecdotes provide a blend of education and entertainment, while emphasizing that every interaction in the hotel business can be seen as a marketing opportunity, presenting a distinctly engaging approach to the field of hospitality.

Where can I find podcast stats for Top Floor?

Rephonic provides a wide range of podcast stats for Top Floor. We scanned the web and collated all of the information that we could find in our comprehensive podcast database. See how many people listen to Top Floor and access YouTube viewership numbers, download stats, audience demographics, chart rankings, ratings, reviews and more.

How many listeners does Top Floor get?

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What are the audience demographics for Top Floor?

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How many subscribers and views does Top Floor have?

To see how many followers or subscribers Top Floor has on Spotify and other platforms such as Castbox and Podcast Addict, simply upgrade your account. You'll also find viewership figures for their YouTube channel if they have one.

Which podcasts are similar to Top Floor?

These podcasts share a similar audience with Top Floor:

1. Fresh Air
2. The Ezra Klein Show
3. The Daily
4. All-In with Chamath, Jason, Sacks & Friedberg
5. Good Morning Hospitality

How many episodes of Top Floor are there?

Top Floor launched 4 years ago and published 212 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

How do I contact Top Floor?

Our systems regularly scour the web to find email addresses and social media links for this podcast. We scanned the web and collated all of the contact information that we could find in our podcast database. But in the unlikely event that you can't find what you're looking for, our concierge service lets you request our research team to source better contacts for you.

Where can I see ratings and reviews for Top Floor?

Rephonic pulls ratings and reviews for Top Floor from multiple sources, including Spotify, Apple Podcasts, Castbox, and Podcast Addict.

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What guests have appeared on Top Floor?

Recent guests on Top Floor include:

1. Lisa Holladay
2. Jake Zwaagstra
3. Bill Fanning
4. Debbie Feldman
5. Josh Kremer
6. Calvin Tilokee
7. Laura Hawkins
8. Agnelo Fernandes

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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