Rephonic
Artwork for Top Floor

Top Floor

Susan Barry
Hospitality
Hospitality Industry
Leadership
Hospitality Technology
Sustainability
Event Planning
Hospitality Marketing
Hotel Management
Travel
Entrepreneurship
Guest Experience
Independent Hotels
Covid-19
Marketing
Workforce Management
Hourly Employees
Internet Of Things
Employee Retention
Customer Experience
Revenue Management

Top Floor is a weekly podcast with tangible tips and excellent stories from the experts and characters who elevate hospitality. Host and elevator operator Susan Barry explores the idea that everything is marketing in the hotel business. Our interviews with creators, thought leaders and hospitality groundbreakers are designed to provide practical tactics that hoteliers, restaurateurs and travel mav... more

PublishesWeeklyEpisodes212Founded5 years ago
Number of ListenersCategories
Society & CultureBusinessPlaces & TravelMarketing

Listen to this Podcast

Artwork for Top Floor

Latest Episodes

Nick Falcone is an entrepreneur, developer, and hospitality innovator who has built businesses across restaurants, real estate, technology, and branded hospitality. As co-founder of Rentyl Resorts, he is helping redefine vacation lodging by creating ... more

Just like last week, this special episode of Top Floor comes to you from the Loading Dock at HITEC in San Antonio. A huge thank you to HFTP for hosting us at the hospitality industry's premier technology conference and for creating the opportunity to... more

This special episode of Top Floor comes to you from the Loading Dock at HITEC in San Antonio. A huge thank you to HFTP for hosting us at the hospitality industry's premier technology conference and for creating the opportunity to capture these unforg... more

Orlie Benjamin is the founder and CEO of Lasoh, a hospitality technology platform helping vacation rental and boutique lodging operators strengthen guest relationships through marketing automation, guest experience tools, and AI-powered workflows. Af... more

Key Facts

Accepts Guests
Contact Information
Podcast Host
Number of Listeners
Find out how many people listen to this podcast per episode and each month.

Similar Podcasts

People also subscribe to these shows.

SmartLess
SmartLessJason Bateman, Sean Hayes, Will Arnett
The Daily
The DailyThe New York Times

Recent Guests

Aimee George
Owner of Aimee Inc.
Aimee Inc.
Episode: 251 | HITEC San Antonio Part 2
Ryan Brough
SVP of Revenue and Growth at Hapi
Hapi
Episode: 251 | HITEC San Antonio Part 2
Tracee Nalewak
Chief Work Officer for URVenue
URVenue
Episode: 251 | HITEC San Antonio Part 2
Sara Murray
Founder of Murmaid International
Murmaid International
Episode: 251 | HITEC San Antonio Part 2
Dylan Mingard
Vice President of Engineering at HM Alpha
HM Alpha
Episode: 251 | HITEC San Antonio Part 2
Tanya Pratt
Local vice president of Oracle Hospitality Strategy and Product Management
Oracle Hospitality
Episode: 251 | HITEC San Antonio Part 2
Leigh Silkunas
Founder and CEO of 1AX Consulting
1AX Consulting
Episode: 250 | HITEC San Antonio Part 1
Dominic Locascio
With Positron Access Control, hosted discussion on next-gen wired/wireless infrastructure
Positron Access Control
Episode: 250 | HITEC San Antonio Part 1
Doron Dreyer
Co-founder and CEO of GratifID
GratifID
Episode: 250 | HITEC San Antonio Part 1

Host

Susan Barry
Host of Top Floor; leads conversations with hospitality experts, creators, and leaders; known for engaging storytelling and practical takeaways.

Reviews

4.7 out of 5 stars from 68 ratings
  • Top Floor is TOP CLASS 🔥

    Insightful, professional, spontaneous, and funny. What more could you ask for?!

    Apple Podcasts
    5
    Mike Messeroff
    United States10 months ago
  • Hail to Susan!

    Hilarious. Educational. Intriguing. Best guests. Top notch. Not a pay to play!

    Apple Podcasts
    5
    cogwheelmarketing
    United Statesa year ago
  • Amazing host

    Susan is phenomenal. I really enjoyed her podcast. Highly recommend.

    Apple Podcasts
    5
    TommySC1801
    United Statesa year ago
  • Keep them coming!

    Awesome episodes. The one with Florence Li is great!

    Apple Podcasts
    5
    Alvaro Cana
    United States2 years ago
  • Fabulous

    Susan Barry has created a wildly entertaining, extremely informative, and engaging conversation about the hospitality industry, while offering up an opportunity for searching out answers for the industry’s most challenging issues. Her ability to engage her guests and embark on the stories of those who make up our industry. I listen to at least 2 a day and look forward to the next.

    Apple Podcasts
    5
    Toddzilla611
    United States3 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

The host is engaging, funny, and professional, with great guests.
The loading-dock anecdotes add a memorable, human touch to hospitality topics.
Listeners appreciate the authentic, non-pay-to-play guest lineup and practical insights.
Shipping of structure and storytelling makes episodes feel both entertaining and educational.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Apple Podcasts
#10
Chile/Business/Marketing
Apple Podcasts
#204
Chile/Business

Talking Points

Recent interactions between the hosts and their guests.

249 | Frozen Food Fiesta
Q: If you could change one thing about how hospitality sees guests and marketing, what would it be?
Treat the guest as an asset alongside the property; balancing both creates a powerful dynamic and a moat around the business.
249 | Frozen Food Fiesta
Q: What role will AI realistically play in hospitality over the next five years?
AI will first streamline operations and back-end processes, enabling operators to do more with fewer people, with broader adoption later for guest-facing interactions as supervision and control improve.
249 | Frozen Food Fiesta
Q: Tell me about the difference between managing an asset and managing guests, and why does it matter?
The guest experience is the bridge between asset management and marketing; when you optimize the experience, you naturally drive retention and easier marketing, because happy guests become loyal advocates.
245 | Voyeur Beach Resort
Q: So Anna, what are your thoughts on imposter syndrome?
Anna argues that impostor feelings are often a symptom of a broader, systemic issue that keeps women from leadership roles, pointing to pay and promotion gaps as the real barriers rather than the individuals' self-doubt; she emphasizes addressing structural inequities instead of focusing on personal fixes.
242 | Dog Treat Explosion
Q: What leadership lessons from Loews still resonate today?
The importance of strong female leadership and mentorship, and recognizing how gender diversity in leadership roles impacts day-to-day operations and the overall culture of the company.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

Listeners per Episode
Gender Skew
Location
Interests
Professions
Age Range
Household Income
Social Media Reach

Frequently Asked Questions About Top Floor

What is Top Floor about and what kind of topics does it cover?

A hospitality-focused conversation show that blends practical tactics with behind-the-scenes storytelling. Across episodes, the host teases out how marketing, technology, design, operations, and leadership intersect to improve guest experiences, drive profitability, and build authentic brand narratives. Guests range from operators and designers to technologists and marketers, with recurring segments that spotlight practical takeaways, real-world anecdotes, and candid industry insights. The show stands out for its lively, personality-driven style, loading-dock stories, and a willingness to tackle topics from imposter syndrome to AI in hospitality, making it a potential fit for listeners who want actionable ideas and fresh perspectives on run... more

Where can I find podcast stats for Top Floor?

Rephonic provides a wide range of podcast stats for Top Floor. We scanned the web and collated all of the information that we could find in our comprehensive podcast database. See how many people listen to Top Floor and access YouTube viewership numbers, download stats, audience demographics, chart rankings, ratings, reviews and more.

How many listeners does Top Floor get?

Rephonic provides a full set of podcast information for three million podcasts, including the number of listeners. View further listenership figures for Top Floor, including podcast download numbers and subscriber numbers, so you can make better decisions about which podcasts to sponsor or be a guest on. You will need to upgrade your account to access this premium data.

What are the audience demographics for Top Floor?

Rephonic provides comprehensive predictive audience data for Top Floor, including gender skew, age, country, political leaning, income, professions, education level, and interests. You can access these listener demographics by upgrading your account.

How many subscribers and views does Top Floor have?

To see how many followers or subscribers Top Floor has on Spotify and other platforms such as Castbox and Podcast Addict, simply upgrade your account. You'll also find viewership figures for their YouTube channel if they have one.

Which podcasts are similar to Top Floor?

These podcasts share a similar audience with Top Floor:

1. Wiser Than Me with Julia Louis-Dreyfus
2. SmartLess
3. Good Hang with Amy Poehler
4. The Daily

How many episodes of Top Floor are there?

Top Floor launched 5 years ago and published 212 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

How do I contact Top Floor?

Our systems regularly scour the web to find email addresses and social media links for this podcast. We scanned the web and collated all of the contact information that we could find in our podcast database. But in the unlikely event that you can't find what you're looking for, our concierge service lets you request our research team to source better contacts for you.

Where can I see ratings and reviews for Top Floor?

Rephonic pulls ratings and reviews for Top Floor from multiple sources, including Spotify, Apple Podcasts, Castbox, and Podcast Addict.

View all the reviews in one place instead of visiting each platform individually and use this information to decide if a show is worth pitching or not.

How do I access podcast episode transcripts for Top Floor?

Rephonic provides full transcripts for episodes of Top Floor. Search within each transcript for your keywords, whether they be topics, brands or people, and figure out if it's worth pitching as a guest or sponsor. You can even set-up alerts to get notified when your keywords are mentioned.

What guests have appeared on Top Floor?

Recent guests on Top Floor include:

1. Aimee George
2. Ryan Brough
3. Tracee Nalewak
4. Sara Murray
5. Dylan Mingard
6. Tanya Pratt
7. Leigh Silkunas
8. Dominic Locascio

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

Find and pitch the right podcasts

We help savvy brands, marketers and PR professionals to find the right podcasts for any topic or niche. Get the data and contacts you need to pitch podcasts at scale and turn listeners into customers.
Try it free for 7 days