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Artwork for Top Floor

Top Floor

Susan Barry
Hospitality
Leadership
Hospitality Industry
Workforce Management
Hourly Employees
Employee Retention
Travel
Hunter Hotel Investment Conference
Motivational Speaking
Labor Unions
Generation Z
Europe
Iceland
Embracing Bewilderment
Sustainability
Labor Market
US Air Force
Salesforce
Great Clips
Edible Arrangements

Top Floor is a weekly podcast with tangible tips and excellent stories from the experts and characters who elevate hospitality. Host and elevator operator Susan Barry explores the idea that everything is marketing in the hotel business. Our interviews with creators, thought leaders and hospitality groundbreakers are designed to provide practical tactics that hoteliers, restaurateurs and travel mav... more

PublishesWeeklyEpisodes212Founded5 years ago
Number of ListenersCategories
Places & TravelMarketingSociety & CultureBusiness

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Artwork for Top Floor

Latest Episodes

Kurt Oleson is the Chief Operating Officer and co-owner of Custom Channels, a Denver-based company delivering fully licensed, human-curated music solutions for hotels and restaurants. A classically trained pianist turned music technologist, he helped... more

Leora Lanz is an associate professor at Boston University's School of Hospitality Administration and a former global marketing leader who helped grow HVS from seven offices to forty worldwide. After decades in destination marketing, hotel operations,... more

Travis Burns is Executive Vice President of Business Development at Remington Hospitality, where he's helping scale the company's third-party management platform. A former aerospace professional turned hotelier, he walked into the Hyatt Regency Tulsa... more

Susan Barry is the founder of Hive Marketing and the host of Top Floor, bringing hotel sales, marketing, and ownership-side perspectives to the mic. In this solo episode, she reintroduces herself to new listeners from Hotel Online and HFTP and zooms ... more

Key Facts

Accepts Guests
Contact Information
Podcast Host
Number of Listeners
Find out how many people listen to this podcast per episode and each month.

Similar Podcasts

People also subscribe to these shows.

The Daily
The DailyThe New York Times

Recent Guests

Tracy Stuckrath
Founder of Thrive Meetings and Events and a longtime advocate for food safety, inclusion and thoughtful hospitality.
Thrive Meetings and Events
Episode: 229 | Pig Coming Through
Christine Malfair
Lifelong hotelier and champion of independent properties, founder of Malfair Marketing
Malfair Marketing
Episode: 228 | Lights Out, Newport
Gary Brown
CEO of Furnished Quarters, an expert in corporate housing and hospitality.
Furnished Quarters
Episode: 227 | Next Up, Locusts
Stacy Garcia
Designer, entrepreneur, and trend forecaster known for her bold patterns and textile company serving the hospitality industry
Episode: 226 | Phony on the Phone
Kipp Lassetter
Former emergency physician, entrepreneur and founder of RBN
RBN
Episode: 225 | Chocolate-Covered Laundry
Steven Rubin
CEO of Collared Martin Hospitality
Collared Martin Hospitality
Episode: 224 | Bridge & Tunnel Walk
Christin Marvin
A hospitality lifer, author, and leadership coach who has opened numerous restaurants and helps independent restaurant owners build effective teams and systems.
Restaurant Leadership Podcast
Episode: 222 | Baa Baa Bourdain
Brady Lowe
Connector, educator, and experience maker; founder of Taste Network
Taste Network
Episode: 221 | Unsubtle Resignation
Casey Scott
Hospitality professional and community pub owner
Episode: 221 | Unsubtle Resignation

Host

Susan Barry
Host and elevator operator with a strong focus on elevating hospitality through engaging stories and actionable advice.

Reviews

4.7 out of 5 stars from 64 ratings
  • Top Floor is TOP CLASS 🔥

    Insightful, professional, spontaneous, and funny. What more could you ask for?!

    Apple Podcasts
    5
    Mike Messeroff
    United States5 months ago
  • Hail to Susan!

    Hilarious. Educational. Intriguing. Best guests. Top notch. Not a pay to play!

    Apple Podcasts
    5
    cogwheelmarketing
    United States7 months ago
  • Amazing host

    Susan is phenomenal. I really enjoyed her podcast. Highly recommend.

    Apple Podcasts
    5
    TommySC1801
    United Statesa year ago
  • Keep them coming!

    Awesome episodes. The one with Florence Li is great!

    Apple Podcasts
    5
    Alvaro Cana
    United Statesa year ago
  • Fabulous

    Susan Barry has created a wildly entertaining, extremely informative, and engaging conversation about the hospitality industry, while offering up an opportunity for searching out answers for the industry’s most challenging issues. Her ability to engage her guests and embark on the stories of those who make up our industry. I listen to at least 2 a day and look forward to the next.

    Apple Podcasts
    5
    Toddzilla611
    United States3 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Interactions with guests are praised for being engaging and entertaining while also educational.
Listeners highlight the unique stories that add a personal touch and connect deeply with the hospitality experience.
Listeners appreciate the podcast's blend of humor and insights into the hospitality industry.
Many find the actionable tips provided in the discussions to be very valuable for their own professional development.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Apple Podcasts
#69
Chile/Business/Marketing
Apple Podcasts
#245
Spain/Business/Marketing

Talking Points

Recent interactions between the hosts and their guests.

232 | Don't Skip Seasoning
Q: What habits should general managers practice to build a marketing mindset?
They should ask the right questions, engage in critical and strategic thinking, and understand hospitality from a marketing perspective.
232 | Don't Skip Seasoning
Q: How do I know if my digital marketing agency is actually performing?
You need to know the right digital vocabulary and the KPIs from the start to effectively communicate with your agency.
231 | Accounting for Taste
Q: What is one operational truth about lifestyle luxury type hotels that people underestimate until they're in it?
Burns stresses the need for a management team that understands high customer expectations while maximizing profit, balancing both customer service and cost control.
231 | Accounting for Taste
Q: What do you think are signals you look for to tell whether a market or a property can sustain those ultra-rich luxury sort of treat-yourself rates over the long term?
Travis suggests looking at guest reviews and ensuring there's no cognitive dissonance between guest expectations and what they receive.
231 | Accounting for Taste
Q: What is one key performance indicator or aspect of hotel operations you wish more owners understood?
Travis emphasizes the importance of GOPPAR (Gross Operating Profit Per Available Room), which considers both the revenue generated and the costs associated with that revenue.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

Listeners per Episode
Gender Skew
Location
Interests
Professions
Age Range
Household Income
Social Media Reach

Frequently Asked Questions About Top Floor

What is Top Floor about and what kind of topics does it cover?

Focusing on the hospitality industry, this podcast features engaging conversations with experts and innovators who share genuine stories and valuable insights. Each episode is infused with a blend of actionable marketing tips, tales from behind the scenes, and discussions that highlight how everything relates to marketing within hotels and restaurants. Not only are the guests equipped with industry expertise, but their stories also reflect the humor and unpredictability of working in hospitality, providing listeners with a mix of entertainment and practical knowledge. Unique segments, such as responding to listener queries and sharing unusual anecdotes, further enhance its charm, making it particularly appealing to professionals in the hosp... more

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Which podcasts are similar to Top Floor?

These podcasts share a similar audience with Top Floor:

1. The Daily

How many episodes of Top Floor are there?

Top Floor launched 5 years ago and published 212 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on Top Floor?

Recent guests on Top Floor include:

1. Tracy Stuckrath
2. Christine Malfair
3. Gary Brown
4. Stacy Garcia
5. Kipp Lassetter
6. Steven Rubin
7. Christin Marvin
8. Brady Lowe

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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