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Artwork for Top Floor

Top Floor

Susan Barry
Hospitality
Leadership
Hospitality Industry
Workforce Management
Hourly Employees
Employee Retention
Travel
Hunter Hotel Investment Conference
Motivational Speaking
Labor Unions
Generation Z
Embracing Bewilderment
Iceland
Europe
Sustainability
Labor Market
Edible Arrangements
US Air Force
Great Clips
Salesforce

Top Floor is a weekly podcast with tangible tips and excellent stories from the experts and characters who elevate hospitality. Host and elevator operator Susan Barry explores the idea that everything is marketing in the hotel business. Our interviews with creators, thought leaders and hospitality groundbreakers are designed to provide practical tactics that hoteliers, restaurateurs and travel mav... more

PublishesWeeklyEpisodes212Founded5 years ago
Number of ListenersCategories
Society & CultureMarketingBusinessPlaces & Travel

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Artwork for Top Floor

Latest Episodes

Chris Russell is a hospitality executive and CEO of Spire Hospitality, known for building and scaling hotel management companies from the ground up. A Culinary Institute of America graduate who pivoted from the kitchen to operations, he's spent decad... more

This is probably the weirdest episode yet. For seven minutes, Susan talks about not being a team player and why personal development is suspect. Then, she joins Calvin Tilokee for a joke-off of Spring-themed pick-up lines for hoteliers. Are you scrat... more

Mark Wayman is a longtime executive recruiter and former tech-to-gaming industry insider known for building one of the most powerful networks in Las Vegas. He unpacks how careers evolve across industries and why relationships, not resumes, drive succ... more

Jascha Kaykas-Wolff is the CEO of Visiting Media and a longtime tech leader who has helped shape digital marketing at companies like Yahoo, Microsoft, BitTorrent, and Mozilla. Raised in a socialist collective outside Eugene, Oregon, by a pioneering r... more

Key Facts

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Podcast Host
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Recent Guests

Mark Wayman
Executive recruiter specializing in casinos and hospitality
Wayman & Co. (executive recruiting for casinos and hospitality)
Episode: 236 | Godfather of Las Vegas
Jascha Kaykas-Wolff
CEO of Visiting Media, hospitality-first technology executive
Visiting Media
Episode: 235 | Lucky Breakdown
Lori Mukoyama
Design Principal and Global Hospitality Leader at Gensler
Gensler
Episode: 234 | Model Room Mayhem
Kurt Oleson
Chief Operating Officer and co-owner of Custom Channels
Custom Channels
Episode: 233 | Musical Tasting Menu
Tracy Stuckrath
Founder of Thrive Meetings and Events and a longtime advocate for food safety, inclusion and thoughtful hospitality.
Thrive Meetings and Events
Episode: 229 | Pig Coming Through
Christine Malfair
Lifelong hotelier and champion of independent properties, founder of Malfair Marketing
Malfair Marketing
Episode: 228 | Lights Out, Newport
Gary Brown
CEO of Furnished Quarters, an expert in corporate housing and hospitality.
Furnished Quarters
Episode: 227 | Next Up, Locusts
Stacy Garcia
Designer, entrepreneur, and trend forecaster known for her bold patterns and textile company serving the hospitality industry
Episode: 226 | Phony on the Phone
Kipp Lassetter
Former emergency physician, entrepreneur and founder of RBN
RBN
Episode: 225 | Chocolate-Covered Laundry

Host

Susan Barry
Host of Top Floor Podcast

Reviews

4.7 out of 5 stars from 66 ratings
  • Top Floor is TOP CLASS 🔥

    Insightful, professional, spontaneous, and funny. What more could you ask for?!

    Apple Podcasts
    5
    Mike Messeroff
    United States6 months ago
  • Hail to Susan!

    Hilarious. Educational. Intriguing. Best guests. Top notch. Not a pay to play!

    Apple Podcasts
    5
    cogwheelmarketing
    United States8 months ago
  • Amazing host

    Susan is phenomenal. I really enjoyed her podcast. Highly recommend.

    Apple Podcasts
    5
    TommySC1801
    United Statesa year ago
  • Keep them coming!

    Awesome episodes. The one with Florence Li is great!

    Apple Podcasts
    5
    Alvaro Cana
    United Statesa year ago
  • Fabulous

    Susan Barry has created a wildly entertaining, extremely informative, and engaging conversation about the hospitality industry, while offering up an opportunity for searching out answers for the industry’s most challenging issues. Her ability to engage her guests and embark on the stories of those who make up our industry. I listen to at least 2 a day and look forward to the next.

    Apple Podcasts
    5
    Toddzilla611
    United States3 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Guests are consistently top-tier and engaging; production feels polished and professional.
Audience appreciates non-traditional hospitality perspectives and humor at the loading dock.
The format blends storytelling with actionable tips, making episodes easy to apply.
Listeners praise the host for balance of entertainment and practical takeaways.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Apple Podcasts
#39
Chile/Business/Marketing
Apple Podcasts
#183
Hong Kong/Business/Marketing

Talking Points

Recent interactions between the hosts and their guests.

236 | Godfather of Las Vegas
Q: What would you advise someone looking to build a gaming-focused hospitality career?
Start at the front desk to learn core guest-service skills, then cultivate integrity, loyalty, and relationships because the Vegas network is tight-knit and long-term oriented; avoid overpromising and focus on building trust and a solid reputation.
232 | Don't Skip Seasoning
Q: What habits should general managers practice to build a marketing mindset?
They should ask the right questions, engage in critical and strategic thinking, and understand hospitality from a marketing perspective.
232 | Don't Skip Seasoning
Q: How do I know if my digital marketing agency is actually performing?
You need to know the right digital vocabulary and the KPIs from the start to effectively communicate with your agency.
231 | Accounting for Taste
Q: What is one operational truth about lifestyle luxury type hotels that people underestimate until they're in it?
Burns stresses the need for a management team that understands high customer expectations while maximizing profit, balancing both customer service and cost control.
231 | Accounting for Taste
Q: What do you think are signals you look for to tell whether a market or a property can sustain those ultra-rich luxury sort of treat-yourself rates over the long term?
Travis suggests looking at guest reviews and ensuring there's no cognitive dissonance between guest expectations and what they receive.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

Listeners per Episode
Gender Skew
Location
Interests
Professions
Age Range
Household Income
Social Media Reach

Frequently Asked Questions About Top Floor

What is Top Floor about and what kind of topics does it cover?

A weekly hospitality-focused show delivering practical tactics and engaging stories from industry professionals. Episodes blend marketing smarts, crisis comms, and operational insights with colorful guest experiences, aiming to help hoteliers, restaurateurs, and travel pros improve guest experiences and drive results. Notable strengths include a consistent host with a knack for turning guest journeys into actionable takeaways and a recurring warmth that makes design, leadership, and marketing feel accessible. A distinctive feature is the mix of tactical advice (KPIs, AI in marketing, crisis response) with behind-the-scenes anecdotes like loading dock stories and elevator-themed segments, plus a dedicated audience-friendly format (Emergency ... more

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To see how many followers or subscribers Top Floor has on Spotify and other platforms such as Castbox and Podcast Addict, simply upgrade your account. You'll also find viewership figures for their YouTube channel if they have one.

Which podcasts are similar to Top Floor?

These podcasts share a similar audience with Top Floor:

1. Good Hang with Amy Poehler
2. The Weekly Show with Jon Stewart

How many episodes of Top Floor are there?

Top Floor launched 5 years ago and published 212 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

How do I contact Top Floor?

Our systems regularly scour the web to find email addresses and social media links for this podcast. We scanned the web and collated all of the contact information that we could find in our podcast database. But in the unlikely event that you can't find what you're looking for, our concierge service lets you request our research team to source better contacts for you.

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What guests have appeared on Top Floor?

Recent guests on Top Floor include:

1. Mark Wayman
2. Jascha Kaykas-Wolff
3. Lori Mukoyama
4. Kurt Oleson
5. Tracy Stuckrath
6. Christine Malfair
7. Gary Brown
8. Stacy Garcia

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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