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Artwork for Top Floor

Top Floor

Susan Barry
Hospitality
Hospitality Industry
Leadership
Hospitality Technology
Sustainability
Event Planning
Hospitality Marketing
Hotel Management
Travel
Entrepreneurship
Guest Experience
Independent Hotels
Covid-19
AI In Hospitality
Marketing
Workforce Management
Hourly Employees
Internet Of Things
Employee Retention
Customer Experience

Top Floor is a weekly podcast with tangible tips and excellent stories from the experts and characters who elevate hospitality. Host and elevator operator Susan Barry explores the idea that everything is marketing in the hotel business. Our interviews with creators, thought leaders and hospitality groundbreakers are designed to provide practical tactics that hoteliers, restaurateurs and travel mav... more

PublishesWeeklyEpisodes212Founded5 years ago
Number of ListenersCategories
MarketingBusinessPlaces & TravelSociety & Culture

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Artwork for Top Floor

Latest Episodes

Nina Kleaveland spent years in marketing, loyalty, and strategy roles at major hospitality and travel companies like Starwood, American Express, and Wyndham before striking out on her own. She's now the founder of Lanyard, a company solving one of th... more

Mike Medsker is the founder of Siv, a hospitality technology company focused on helping hotels respond to group sales inquiries faster without sacrificing the human touch. After building and selling his first company, Focal, Mike returned to entrepre... more

Josh Ellis is the co-founder of Abra, a hospitality technology platform that helps hotels create more personalized guest experiences by connecting fragmented guest data across operational systems. After an unconventional journey through philosophy, m... more

Nick Falcone is an entrepreneur, developer, and hospitality innovator who has built businesses across restaurants, real estate, technology, and branded hospitality. As co-founder of Rentyl Resorts, he is helping redefine vacation lodging by creating ... more

Key Facts

Accepts Guests
Contact Information
Podcast Host
Number of Listeners
Find out how many people listen to this podcast per episode and each month.

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Recent Guests

Nina Kleaveland
Founder of Lanyard; advocate for Female Founders in Hospitality
Lanyard; Female Founders in Hospitality
Episode: 255 | Napkin Full of Jello
Josh Ellis
Co-founder of Abra, hospitality technology platform
Abra
Episode: 253 | Twisting the Night Away
Nick Falcone
Entrepreneur, developer and hospitality innovator; co-founder of Rentyl Resorts
Rentyl Resorts
Episode: 252 | Parking Lot Brawl
Aimee George
Owner of Aimee Inc.
Aimee Inc.
Episode: 251 | HITEC San Antonio Part 2
Ryan Brough
SVP of Revenue and Growth at Hapi
Hapi
Episode: 251 | HITEC San Antonio Part 2
Tracee Nalewak
Chief Work Officer for URVenue
URVenue
Episode: 251 | HITEC San Antonio Part 2
Sara Murray
Founder of Murmaid International
Murmaid International
Episode: 251 | HITEC San Antonio Part 2
Dylan Mingard
Vice President of Engineering at HM Alpha
HM Alpha
Episode: 251 | HITEC San Antonio Part 2
Tanya Pratt
Local vice president of Oracle Hospitality Strategy and Product Management
Oracle Hospitality
Episode: 251 | HITEC San Antonio Part 2

Host

Susan Barry
Host of Top Floor; leads conversations with hospitality experts, creators, and leaders; known for engaging storytelling and practical takeaways.

Reviews

4.7 out of 5 stars from 68 ratings
  • Top Floor is TOP CLASS 🔥

    Insightful, professional, spontaneous, and funny. What more could you ask for?!

    Apple Podcasts
    5
    Mike Messeroff
    United States10 months ago
  • Hail to Susan!

    Hilarious. Educational. Intriguing. Best guests. Top notch. Not a pay to play!

    Apple Podcasts
    5
    cogwheelmarketing
    United Statesa year ago
  • Amazing host

    Susan is phenomenal. I really enjoyed her podcast. Highly recommend.

    Apple Podcasts
    5
    TommySC1801
    United Statesa year ago
  • Keep them coming!

    Awesome episodes. The one with Florence Li is great!

    Apple Podcasts
    5
    Alvaro Cana
    United States2 years ago
  • Fabulous

    Susan Barry has created a wildly entertaining, extremely informative, and engaging conversation about the hospitality industry, while offering up an opportunity for searching out answers for the industry’s most challenging issues. Her ability to engage her guests and embark on the stories of those who make up our industry. I listen to at least 2 a day and look forward to the next.

    Apple Podcasts
    5
    Toddzilla611
    United States3 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

The host is engaging, funny, and professional, with great guests.
The loading-dock anecdotes add a memorable, human touch to hospitality topics.
Listeners appreciate the authentic, non-pay-to-play guest lineup and practical insights.
Shipping of structure and storytelling makes episodes feel both entertaining and educational.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Apple Podcasts
#96
Chile/Business/Marketing

Talking Points

Recent interactions between the hosts and their guests.

255 | Napkin Full of Jello
Q: Ella asked why seasonal hotels don't house employees on-site when rooms are available.
Nina explains that peak-season occupancy often leaves no rooms to spare, and a division between work and living spaces helps create a better experience for workers, which is why housing solutions are separated from on-site hotel inventory.
252 | Parking Lot Brawl
Q: What is the biggest learning curve for a restaurant person to be successful in the lodging business?
Nick explains that the biggest learning curve is mastering distribution across multiple channels, including the technology to connect to them and optimize flow, which is fundamentally different from traditional food and beverage sales.
249 | Frozen Food Fiesta
Q: If you could change one thing about how hospitality sees guests and marketing, what would it be?
Treat the guest as an asset alongside the property; balancing both creates a powerful dynamic and a moat around the business.
249 | Frozen Food Fiesta
Q: What role will AI realistically play in hospitality over the next five years?
AI will first streamline operations and back-end processes, enabling operators to do more with fewer people, with broader adoption later for guest-facing interactions as supervision and control improve.
249 | Frozen Food Fiesta
Q: Tell me about the difference between managing an asset and managing guests, and why does it matter?
The guest experience is the bridge between asset management and marketing; when you optimize the experience, you naturally drive retention and easier marketing, because happy guests become loyal advocates.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

Listeners per Episode
Gender Skew
Location
Interests
Professions
Age Range
Household Income
Social Media Reach

Frequently Asked Questions About Top Floor

What is Top Floor about and what kind of topics does it cover?

A hospitality-focused conversation show that blends practical tactics with behind-the-scenes storytelling. Across episodes, the host teases out how marketing, technology, design, operations, and leadership intersect to improve guest experiences, drive profitability, and build authentic brand narratives. Guests range from operators and designers to technologists and marketers, with recurring segments that spotlight practical takeaways, real-world anecdotes, and candid industry insights. The show stands out for its lively, personality-driven style, loading-dock stories, and a willingness to tackle topics from imposter syndrome to AI in hospitality, making it a potential fit for listeners who want actionable ideas and fresh perspectives on run... more

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Which podcasts are similar to Top Floor?

These podcasts share a similar audience with Top Floor:

1. The Walker Webcast
2. All-In with Chamath, Jason, Sacks & Friedberg
3. The Daily
4. Wiser Than Me with Julia Louis-Dreyfus
5. SmartLess

How many episodes of Top Floor are there?

Top Floor launched 5 years ago and published 212 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

How do I contact Top Floor?

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What guests have appeared on Top Floor?

Recent guests on Top Floor include:

1. Nina Kleaveland
2. Josh Ellis
3. Nick Falcone
4. Aimee George
5. Ryan Brough
6. Tracee Nalewak
7. Sara Murray
8. Dylan Mingard

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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