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Artwork for Top Floor

Top Floor

Susan Barry
Hospitality
Hospitality Industry
Leadership
Sustainability
Hospitality Technology
Event Planning
Hospitality Marketing
Hotel Management
Travel
Entrepreneurship
Independent Hotels
Covid-19
Guest Experience
Marketing
Workforce Management
Hourly Employees
Internet Of Things
Employee Retention
Customer Experience
Revenue Management

Top Floor is a weekly podcast with tangible tips and excellent stories from the experts and characters who elevate hospitality. Host and elevator operator Susan Barry explores the idea that everything is marketing in the hotel business. Our interviews with creators, thought leaders and hospitality groundbreakers are designed to provide practical tactics that hoteliers, restaurateurs and travel mav... more

PublishesWeeklyEpisodes212Founded5 years ago
Number of ListenersCategories
Places & TravelBusinessSociety & CultureMarketing

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Artwork for Top Floor

Latest Episodes

Susan Barry is a marketer, podcaster, consultant, speaker, bird influencer, and serial starter of delightfully unconventional side projects, all connected by a deep belief in the power of creativity. In this solo episode, she explores why hospitality... more

Anna Blue is the founder and CEO of Blue Moss Group, where she helps organizations connect growth with purpose. With leadership experience spanning hospitality, nonprofits, advocacy, and media, Anna brings a unique perspective to hospitality through ... more

Zack Gharib is the President of Red Roof, bringing decades of leadership experience across Marriott, Wyndham, Vacasa, and beyond. From a chance encounter with a hotel GM in Athens to leading one of hospitality's biggest tech transformations, Zack sha... more

Lucy Lieberman is a longtime digital innovator who has spent her career jumping into emerging technology before the rest of the market catches up — from early websites and streaming to loyalty platforms and AI-powered travel. She's led digital transf... more

Key Facts

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Podcast Host
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Recent Guests

Anna Blue
Strategist focusing on growth with social impact; founder/CEO of Blue Moss Group
Blue Moss Group
Episode: 245 | Voyeur Beach Resort
Zack Gharib
President of Red Roof
Red Roof
Episode: 244 | Pigeon Shoot Out
Lucy Lieberman
CEO of Michelin Guide Hotels, former Ogilvy executive and Kellogg's digital pioneer
Michelin Guide Hotels
Episode: 243 | Run Through Walls
Emily Goldfischer
Hospitality communications leader, media entrepreneur
Hurtelier, Forbes Travel Guide collaboration
Episode: 242 | Dog Treat Explosion
Jelani Millard
Founder of the Wapechi Collection, hotel investor in Ghana, creator of Pay Me in Plane Tickets
Wapechi Collection
Episode: 241 | Little Bit of Fire
Tim Leffel
Veteran travel writer, editor and digital nomad
Nomadico, Luxury Latin America, Hotel Scoop, travel publications
Episode: 240 | Strange Bedfellows 🐒
Scott Webb
Real estate and hospitality executive
Kolter Group
Episode: 239 | Karma is a B
Chris Russell
Hospitality executive, President & CEO of Spire Hospitality
Spire Hospitality
Episode: 238 | Knuckle Sandwich Bride
Mark Wayman
Executive recruiter specializing in casinos and hospitality
Wayman & Co. (executive recruiting for casinos and hospitality)
Episode: 236 | Godfather of Las Vegas

Host

Susan Barry
Host of Top Floor; leads conversations with hospitality experts, creators, and leaders; known for engaging storytelling and practical takeaways.

Reviews

4.7 out of 5 stars from 68 ratings
  • Top Floor is TOP CLASS 🔥

    Insightful, professional, spontaneous, and funny. What more could you ask for?!

    Apple Podcasts
    5
    Mike Messeroff
    United States8 months ago
  • Hail to Susan!

    Hilarious. Educational. Intriguing. Best guests. Top notch. Not a pay to play!

    Apple Podcasts
    5
    cogwheelmarketing
    United States10 months ago
  • Amazing host

    Susan is phenomenal. I really enjoyed her podcast. Highly recommend.

    Apple Podcasts
    5
    TommySC1801
    United Statesa year ago
  • Keep them coming!

    Awesome episodes. The one with Florence Li is great!

    Apple Podcasts
    5
    Alvaro Cana
    United States2 years ago
  • Fabulous

    Susan Barry has created a wildly entertaining, extremely informative, and engaging conversation about the hospitality industry, while offering up an opportunity for searching out answers for the industry’s most challenging issues. Her ability to engage her guests and embark on the stories of those who make up our industry. I listen to at least 2 a day and look forward to the next.

    Apple Podcasts
    5
    Toddzilla611
    United States3 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

The host is engaging, funny, and professional, with great guests.
The loading-dock anecdotes add a memorable, human touch to hospitality topics.
Listeners appreciate the authentic, non-pay-to-play guest lineup and practical insights.
Shipping of structure and storytelling makes episodes feel both entertaining and educational.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Apple Podcasts
#56
Chile/Business/Marketing

Talking Points

Recent interactions between the hosts and their guests.

245 | Voyeur Beach Resort
Q: So Anna, what are your thoughts on imposter syndrome?
Anna argues that impostor feelings are often a symptom of a broader, systemic issue that keeps women from leadership roles, pointing to pay and promotion gaps as the real barriers rather than the individuals' self-doubt; she emphasizes addressing structural inequities instead of focusing on personal fixes.
242 | Dog Treat Explosion
Q: What leadership lessons from Loews still resonate today?
The importance of strong female leadership and mentorship, and recognizing how gender diversity in leadership roles impacts day-to-day operations and the overall culture of the company.
242 | Dog Treat Explosion
Q: How does Emily's background in hotel PR shape her view on what makes a good story versus a generic pitch?
Her experience shows that a story must align with what readers or viewers care about, and pitches should reflect a deep understanding of the outlet's audience rather than generic content.
242 | Dog Treat Explosion
Q: What are some tips for businesses that can't afford PR representation but have stories they want to get out there?
Identify specific goals, target publications, research writers and producers, and tailor pitches to each outlet with a highly individualized approach, rather than mass-mailed press releases.
241 | Little Bit of Fire
Q: What have you learned about monetizing media platforms today?
Stick to facts, build a clear identity, and focus on providing practical takeaways; monetization is challenging, and the audience values authenticity and honesty over hype.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

Listeners per Episode
Gender Skew
Location
Interests
Professions
Age Range
Household Income
Social Media Reach

Frequently Asked Questions About Top Floor

What is Top Floor about and what kind of topics does it cover?

A hospitality-focused conversation show that blends practical tactics with behind-the-scenes storytelling. Across episodes, the host teases out how marketing, technology, design, operations, and leadership intersect to improve guest experiences, drive profitability, and build authentic brand narratives. Guests range from operators and designers to technologists and marketers, with recurring segments that spotlight practical takeaways, real-world anecdotes, and candid industry insights. The show stands out for its lively, personality-driven style, loading-dock stories, and a willingness to tackle topics from imposter syndrome to AI in hospitality, making it a potential fit for listeners who want actionable ideas and fresh perspectives on run... more

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Which podcasts are similar to Top Floor?

These podcasts share a similar audience with Top Floor:

1. The Skift Travel Podcast
2. On with Kara Swisher
3. Good Hang with Amy Poehler
4. Pivot
5. Stuff You Should Know

How many episodes of Top Floor are there?

Top Floor launched 5 years ago and published 212 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

How do I contact Top Floor?

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What guests have appeared on Top Floor?

Recent guests on Top Floor include:

1. Anna Blue
2. Zack Gharib
3. Lucy Lieberman
4. Emily Goldfischer
5. Jelani Millard
6. Tim Leffel
7. Scott Webb
8. Chris Russell

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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