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To Care is Human

The Beryl Institute
Patient Experience
Community Health
Denver Health
Human Experience In Healthcare
Vital Biz Consulting
Essential Hospitals
Patient Experience Journal
My Lifeline Cancer Foundation
Healthcare Culture
Diversity, Equity, and Inclusion
Transportation Partnerships
Leadership In Healthcare
Healthcare Quality Initiatives
BJC Healthcare
Volunteer Engagement
CARES Model
Cancer Support Community
Healthcare Communication
Healthcare Workforce Support
Language Services

Stay connected to the changing landscape of Patient Experience through the To Care is Human Podcast Series. The Beryl Institute is committed to elevating the human experience in healthcare by providing a platform for all voices in patient experience to be heard. Join us twice a month as the Institute shares conversations with those leading, delivering, and receiving care. Hosted by Jason Wolf, PH.... more

PublishesMonthlyEpisodes100Founded6 years ago
Number of ListenersCategories
Health & FitnessMedicine

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Artwork for To Care is Human

Latest Episodes

In this episode, Amy Kwiatkowski talks with Liddy Deacon of Sutter Health about their Emergency Department Service Ambassador Program. Liddy shares how ambassadors support patients and staff, foster meaningful connections, and improve care experience... more

Jason Wolf sits down with Edison Bond, Chief Patient Experience Officer at Episcopal Health Services, to explore his inspiring journey in patient advocacy and leadership. From personal stories of resilience to insights on love, equity, and community ... more

In this episode, we explore the unique impact of volunteer programs in a pediatric setting. Hear how proximity to a major medical school helps shape a strong student volunteer pipeline, creating early pathways to patient-centered care. Learn how volu... more

In this episode of To Care Is Human, Terri Ipsen talks with Susan Osborne about the power of words in healthcare. Based on her PX blog, “Say this instead of,” Susan shares practical tips and real examples of how small language changes can ease anxiet... more

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Recent Guests

Liddy Deacon
Senior Director, Experience of Care at Sutter Health
Sutter Health
Episode: The Impact of the ED Service Ambassador Program
Edison Bond
Chief Patient Experience Officer, advocate for improving human experience in healthcare.
Episode: Leading with Love: Edison Bond on Advocacy, Resilience, and the Future of Human Experience in Healthcare
Susan Osborne
A nurse with extensive experience in patient communication and interactions.
Hamilton Healthcare System
Episode: Words Matter: Transforming Care Through Better Communication
Jennifer Bright
President of the International Consortium for Health Outcomes Measurement
ICHOM
Episode: We’re all patients, or we’re about to be.
Dr. Alexi Puran
Pediatric emergency medicine physician at NYC Health and Hospitals, Harlem
NYC Health and Hospitals
Episode: Reviving Humanity in Healthcare: The Power of Story-Sharing
Dr. Sherry Kroll
Primary care physician and Director of Human Centered Care at Hartford HealthCare
Hartford HealthCare
Episode: Reviving Humanity in Healthcare: The Power of Story-Sharing
Dr. Owais Durrani
A physician and advocate for enhancing patient experience in healthcare
Episode: To Care is Human – LIVE! A Conversation with Dr. Owais Durrani
Israel Khrush
Co-founder and CEO of Hyro, with a background in computer science and statistics, focusing on human-computer interaction and AI solutions in healthcare
Hyro
Episode: Conversational AI: A New Frontier In Improving Patient Experience
Robert Cote
Patient advocate for the VA serving Central Western Massachusetts.
VA
Episode: Work-Life Balance in Healthcare: Caring for Yourself to Care for Others

Hosts

Jason Wolf
President and CEO of The Beryl Institute, focused on elevating the human experience in healthcare.
Stacy Palmer
Senior Vice President and COO with The Beryl Institute, concentrating on patient experience and operational leadership.
Terri Ipsen
Director of Content at The Beryl Institute, focused on content strategy and enhancing the patient experience narrative.

Reviews

5.0 out of 5 stars from 24 ratings
  • Great sound, great content

    I love the sound quality on this series and the storytelling. Fascinating discussions!

    Apple Podcasts
    5
    TomK51
    United States6 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Listeners appreciate the high-quality audio and insightful discussions, noting the impact of the topics covered.
The storytelling elements resonate well with the audience, highlighting the importance of personal experiences in healthcare.

Chart Rankings

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Talking Points

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The Impact of the ED Service Ambassador Program
Q: What suggestions would you give to someone wanting to mimic this at their own health system?
Build strong relationships with ER leaders and executives and use data to support the need for the program.
The Impact of the ED Service Ambassador Program
Q: What does it look like as far as the way that they support staff and how they support the patients?
It focuses on improving patient comfort and communication while also acting as support for the staff and sharing insights with leaders.
The Impact of the ED Service Ambassador Program
Q: How did the program get started and how long has it been running?
The program started in April or May as a pilot at two sites and is being expanded to more hospitals.
Words Matter: Transforming Care Through Better Communication
Q: How does improving communication influence patient trust, satisfaction and just overall experience scores?
Improved communication has led to significant increases in the likelihood of recommending the hospital, showcasing the direct impact of language on patient satisfaction metrics.
Words Matter: Transforming Care Through Better Communication
Q: How can our audience help frontline staff integrate more intentional language into their daily interactions?
Creating tools for practice, promoting consistent communication behaviors, and making it fun can help frontline staff embrace better language habits.

Audience Metrics

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Listeners per Episode
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Frequently Asked Questions About To Care is Human

What is To Care is Human about and what kind of topics does it cover?

This series explores the evolving landscape of patient experience within the healthcare sector through insightful conversations with leaders, practitioners, and advocates. Topics often center on the importance of empathy, communication, and teamwork in healthcare, focusing on innovative practices that enhance care delivery and advocacy. Notable themes include the significance of effective patient-provider interactions, the role of community engagement, and personal experiences that drive advocacy in healthcare settings. The unique approach of highlighting both patient and provider perspectives sets this series apart, making it a valuable resource for those interested in improving the human experience in healthcare.

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How many listeners does To Care is Human get?

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Which podcasts are similar to To Care is Human?

These podcasts share a similar audience with To Care is Human:

1. The Daily
2. IMO with Michelle Obama and Craig Robinson
3. The Mel Robbins Podcast
4. Let's Be Honest with Kristin Cavallari
5. The Moth

How many episodes of To Care is Human are there?

To Care is Human launched 6 years ago and published 100 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

How do I contact To Care is Human?

Our systems regularly scour the web to find email addresses and social media links for this podcast. We scanned the web and collated all of the contact information that we could find in our podcast database. But in the unlikely event that you can't find what you're looking for, our concierge service lets you request our research team to source better contacts for you.

Where can I see ratings and reviews for To Care is Human?

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What guests have appeared on To Care is Human?

Recent guests on To Care is Human include:

1. Liddy Deacon
2. Edison Bond
3. Susan Osborne
4. Jennifer Bright
5. Dr. Alexi Puran
6. Dr. Sherry Kroll
7. Dr. Owais Durrani
8. Israel Khrush

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