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To Care is Human

The Beryl Institute
Patient Experience
Community Health
Denver Health
Human Experience In Healthcare
Vital Biz Consulting
Essential Hospitals
Patient Experience Journal
Healthcare Culture
My Lifeline Cancer Foundation
Diversity, Equity, and Inclusion
Transportation Partnerships
BJC Healthcare
Leadership In Healthcare
Healthcare Quality Initiatives
Volunteer Engagement
Cancer Support Community
CARES Model
Healthcare Communication
Healthcare Workforce Support
Language Services

Stay connected to the changing landscape of Patient Experience through the To Care is Human Podcast Series. The Beryl Institute is committed to elevating the human experience in healthcare by providing a platform for all voices in patient experience to be heard. Join us twice a month as the Institute shares conversations with those leading, delivering, and receiving care. Hosted by Jason Wolf, PH.... more

PublishesTwice monthlyEpisodes113Founded7 years ago
Number of ListenersCategories
Health & FitnessMedicine

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Artwork for To Care is Human

Latest Episodes

In this episode, Jason Wolf sits down with Laura Wood, Executive Vice President of Patient Care Operations and System Chief Nurse Executive at Boston Children's Hospital. As a nurse leader, Dr. Wood shares what it takes to lead the nursing operations... more

Evan Steele, Founder and CEO of rater8, reinforces how first impressions shape the human experience in healthcare. From a frustrating hotel check-in in Prague to building a platform that helps healthcare organizations listen, learn, and improve in re... more

Dr. Jamie Colbert, a hospitalist at Mass General Brigham and Chief Medical Officer of Commure, joins the podcast to discuss how ambient AI is reshaping clinician presence, wellbeing, and patient trust—and what healthcare leaders must do to ensure AI ... more

In this episode of To Care Is Human, host Jason Wolf sits down with Anne Marie Hadley, Chief Experience Officer for New South Wales Health, to explore what it means to lead with courage, compassion, and authenticity. From her personal journey shaped ... more

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Recent Guests

Laura Wood
Executive vice president of patient care operations and system chief nurse executive, Boston Children's Hospital
Boston Children's Hospital
Episode: "Leap, and a Net Will Appear": Leading Teams into the Unknown
Evan Steele
Founder and Chief Executive Officer at Raider 8
Raider 8
Episode: The Art of the Warm Welcome: Measuring What Matters in Healthcare Experience
Anne Marie Hadley
Inaugural Chief Experience Officer at New South Wales Health and recipient of the Wendy Leibov Championing Excellence Award.
New South Wales Health
Episode: Leading with Kindness: A Conversation on Courage and Human Connection
Swati Mehta
Creator of FAST and National Director for Patient Experience at Vituity
Vituity
Episode: FAST Connections: Transforming Patient Experience in the ED
Terrance McGovern
Medical Director of Emergency Medicine at Marian Regional Medical Center
Dignity Health's Marian Regional Medical Center
Episode: FAST Connections: Transforming Patient Experience in the ED
Robyn Dodds
Director of Nursing in the Emergency Department at Marian Regional Medical Center
Dignity Health's Marian Regional Medical Center
Episode: FAST Connections: Transforming Patient Experience in the ED
Kristen Valdes
CEO of Be Well
Be Well
Episode: Making Healthcare Simple: Data, Access, and the Power of Patient Stories with Kristen Valdes
Tyler Gegen
Healthcare experience leader with a background in education and a focus on improving patient experiences across various healthcare settings.
UnityPoint Health
Episode: Shaping the Future of Human Experience with Tyler Gegen
Liddy Deacon
Senior Director, Experience of Care at Sutter Health
Sutter Health
Episode: The Impact of the ED Service Ambassador Program

Hosts

Jason Wolf
President and CEO of The Beryl Institute
Terri Ipsen
Director of Content at The Beryl Institute
Stacy Palmer
Senior Vice President and COO at The Beryl Institute

Reviews

5.0 out of 5 stars from 26 ratings
  • Great sound, great content

    I love the sound quality on this series and the storytelling. Fascinating discussions!

    Apple Podcasts
    5
    TomK51
    United States7 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Great sound quality and storytelling across episodes.
Listeners likely appreciate practical insights on patient experience and leadership.
Positive reception of guest diversity and real-world examples.

Chart Rankings

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Talking Points

Recent interactions between the hosts and their guests.

"Leap, and a Net Will Appear": Leading Teams into the Unknown
Q: I'd love if you could really, let's just jump in and you can tell us a little bit about your journey to leadership in your role today and the path that led you there.
Laura describes starting in direct care nursing, the draw toward leadership, and how experiences at Johns Hopkins, CHOP, UPenn, and Boston Children's shaped a systemic yet people-centered leadership approach. She emphasizes being close to bedside care while expanding into large-scale organizational change.
Leading with Kindness: A Conversation on Courage and Human Connection
Q: What is the future of experience efforts?
The future must focus on co-creation with patients and families, fostering dignity and kindness throughout care delivery.
Leading with Kindness: A Conversation on Courage and Human Connection
Q: Why do you see focus on human experience as important?
It's personal, and it gives a greater sense of empathy for people and enhances both staff and patient experiences.
The Impact of the ED Service Ambassador Program
Q: What suggestions would you give to someone wanting to mimic this at their own health system?
Build strong relationships with ER leaders and executives and use data to support the need for the program.
The Impact of the ED Service Ambassador Program
Q: What does it look like as far as the way that they support staff and how they support the patients?
It focuses on improving patient comfort and communication while also acting as support for the staff and sharing insights with leaders.

Audience Metrics

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Frequently Asked Questions About To Care is Human

What is To Care is Human about and what kind of topics does it cover?

A series focused on the human side of healthcare, exploring patient and clinician experiences, leadership in care, and practical strategies to improve interactions and outcomes. Episodes frequently center on kindness, communication, and human connection within high-stress settings like emergency departments, along with topics such as healthcare data access, story-sharing, and the role of technology and AI in enhancing the patient journey. Unique angles include leadership perspectives from health systems, patient advocates, and operators of care initiatives, plus hands-on programs like volunteer drives and service ambassador models. The show often blends personal stories with actionable insights, making it helpful for practitioners, administ... more

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Which podcasts are similar to To Care is Human?

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1. The Mel Robbins Podcast
2. The Daily
3. Up First from NPR
4. The Moth
5. Wait Wait... Don't Tell Me!

How many episodes of To Care is Human are there?

To Care is Human launched 7 years ago and published 113 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on To Care is Human?

Recent guests on To Care is Human include:

1. Laura Wood
2. Evan Steele
3. Anne Marie Hadley
4. Swati Mehta
5. Terrance McGovern
6. Robyn Dodds
7. Kristen Valdes
8. Tyler Gegen

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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