The Service Lounge
The Service LoungeWelcome to The Service Lounge by UpdatePromise. Where raw conversations come to life, fueled by fact-based data and firsthand insights on what customers are actually saying in dealership service lounges. Our Consumer Experience team is dedicated to taking all the data and experiences we've gathered and sharing them with everyone. Join us to uncover real customer feedback and gain valuable perspect... more
| Publishes | Monthly | Episodes | 17 | Founded | 2 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | AutomotiveLeisure | |||
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Latest Episodes
🚀 Most dealerships are leaving money, loyalty, and long-term trust on the table — and they don’t even realize it.
In this episode, Zabrina Ziemba joins us to uncover what dealers are missing when it comes to customer experience, community connectio... more
Toyota of Danville’s Mike Weidenburner joins The Service Lounge to share how going all in on process change reshaped his service department — from empowering advisors and training techs to building accountability and trust with customers.
What you’l... more
How do you keep customers driving 60 miles past independents just to return to your dealership?
In this episode of The Service Lounge, host Brandon Nixon sits down with Rusty Mayfield, Parts & Service Director at Coad Toyota, to uncover the real-w... more
We’re back with a brand‑new episode! A year after our very first show, Brandon Nixon and Christian Eagen return to revisit the Top 10 Customer Complaints in Fixed Ops—this time using thousands of reviews from January through June 2025.
What’s chang... more
Special Rewind Episode: Top 10 Customer Complaints in Fixed Ops (Originally Aired June 2024)
We’re throwing it back to where it all started — the very first episode of The Service Lounge Podcast.
Join hosts Brandon Nixon and Christian Eagon as they... more
Leading a service department shouldn’t feel like constant damage control—so why does it for so many managers?
In Episode 12 of The Service Lounge, Brandon Nixon is joined by Kyle Newsom, Co-Founder of Visperio Performance, to explore what it really... more
Is AI the future of Fixed Ops—or just another overhyped tool?
In Episode 11 of The Service Lounge, Brandon Nixon and Christian Eagon tackle one of the most talked-about topics in automotive today: Artificial Intelligence. From 24/7 phone scheduling... more
The service department gets all the attention—but what about parts? When inventory issues, long wait times, and miscommunication pile up, customer satisfaction (and profits) take a hit.
It’s time to fix the disconnect. In this episode of The Servic... more
Key Facts
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Audience Metrics
Listeners, social reach, demographics and more for this podcast.
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Frequently Asked Questions About The Service Lounge
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How many episodes of The Service Lounge are there?
The Service Lounge launched 2 years ago and published 17 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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