The Service Lounge
The Service LoungeWelcome to The Service Lounge by UpdatePromise. Where raw conversations come to life, fueled by fact-based data and firsthand insights on what customers are actually saying in dealership service lounges. Our Consumer Experience team is dedicated to taking all the data and experiences we've gathered and sharing them with everyone. Join us to uncover real customer feedback and gain valuable perspect... more
| Publishes | Monthly | Episodes | 21 | Founded | 2 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | LeisureAutomotive | |||
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Latest Episodes
Service is no longer the support department — it’s driving the business.
In this episode of The Service Lounge, host Brandon Nixon is joined by Jim Phillips, Principal of Training Team USA, for a candid conversation about financial alignment, revenu... more
Customer experience is everyone’s priority.But the systems behind it often get overlooked.
In this episode of The Service Lounge, host Brandon Nixon is joined by Scott Kaskocsak and Kim Kotz Carroll from Dominion DMS for a candid conversation about ... more
Data is everywhere in today’s dealership.
Clarity is not.
In this episode of The Service Lounge, Brandon Nixon sits down with Mark Begley, Chief Revenue Officer at DealerOps, to unpack what dealers are getting wrong about data—and why more reports d... more
Most episodes focus on tactics, tools, and strategies.This one starts at the beginning.
In this special solo episode of The Service Lounge, Brandon Nixon shares the story behind the journey—where it started, the failures along the way, and the decis... more
Key Facts
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Chart Rankings
How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.
Apple Podcasts | #154 |  Canada/Leisure/Automotive |
Audience Metrics
Listeners, social reach, demographics and more for this podcast.
| Listeners per Episode | Gender Skew | Location | |||
|---|---|---|---|---|---|
| Interests | Professions | Age Range | |||
| Household Income | Social Media Reach | ||||
Frequently Asked Questions About The Service Lounge
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How many episodes of The Service Lounge are there?
The Service Lounge launched 2 years ago and published 21 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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