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The Only Constant - A Playbook for Change Leaders

Tigerhall Ltd.
Change Management
Employee Engagement
Transformation
Leadership
Artificial Intelligence
Organizational Change
Digital Transformation
Transformation Initiatives
Leadership Development
Stakeholder Engagement
Communication Strategies
Middle Management
Executive Leadership
Internal Communications
Organizational Behavior
Work Design
Chief Transformation Officer
Transformation Strategies
Transformation Management
Stakeholder Management

You’ve been asked to lead major change and transformation initiatives but it feels like you’re spending more time repeating yourself, aligning stakeholders, and writing reports than actually leading the change? You’re not alone. Join Nellie Wartoft, CEO of Tigerhall and Chair of the Executive Council for Leading Change (ECLC), as she interviews top change leaders who will be highlighting best prac... more

PublishesTwice monthlyEpisodes87Founded2 years ago
Number of ListenersCategories
ManagementBusiness

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Artwork for The Only Constant

Latest Episodes

Most transformation teams have a bias toward action. That urgency is a feature… until it's a bug. When benefits go unquantified and projects launch without a financial lens, the credibility cost compounds fast.

In this week's episode of the Only Con... more

Regulatory change doesn’t have to be a drag on the business. It can be the foundation that makes growth (and AI) possible.

In this week’s episode of the Only Constant, Kitty Nguyen discusses with Nellie Wartoft how regulatory initiatives can be refr... more

If your “automation” still needs a human behind the curtain, is it automation at all?

In this week’s episode of the Only Constant, Awais Farooq discusses with Nellie Wartoft how insurers get stuck layering new tools on broken legacy systems, why “ma... more

Standardization is easy on paper. The real test is whether it still works when 25 sites all have different histories and constraints.

In this week’s episode of the Only Constant, Sam Low discusses with Nellie Wartoft how to build a maturity assessme... more

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Recent Guests

Kitty Nguyen
Transformation leader with decades of experience leading regulatory change in large financial institutions in North America
Episode: Turning Regulatory Change into Strategic Transformation with Kitty Nguyen (Managing Director, RBC)
Awais Farooq
Chief Claims Officer at Venbrook
Venbrook
Episode: Building a Case for Change in Insurance with Awais Farooq (Chief Claims Officer, Venbrook)
Eliza Fendell
Director of Technology Change Enablement
Ryder System
Episode: Case Story: Workday Implementation for Frontline Employees with Eliza Fendell (Director of Technology Change Enablement, Ryder System)
Leah Bray
Former Senior Director and Head of Finance Transformation at Google
Google
Episode: AI Application: Bottom Up Innovation vs. Top Down Governance with Leah Bray (Founder, TeamFWRD)
Jacques McGregor
VP Digital Transformation, Marathon Petroleum Corporation
Marathon Petroleum Corporation
Episode: Finding, Evaluating and Prioritizing AI Use Cases with Jacques McGregor (VP Digital Transformation, Marathon Petroleum Corporation)
Sam Low
Global Transformation Leader for Capex Efficiency at Syngenta
Syngenta
Episode: Scalable Manufacturing Transformation with Sam Low (Global Transformation Leader - Capex Efficiency, Syngenta)
Madhav Madaboosi
Head of Digital Transformation Midstream at BP
BP
Episode: Financial Fluency and Quantifying Transformation Impact with Madhav Madaboosi (Head of Digital Transformation, Midstream, BP)
Hiren Dalal
Managing Director of Account Holder and Client Experience Support at Inspira Financial
Inspira Financial
Episode: Business Leadership Needs More Transformation DNA with Hiren Dalal (Managing Director of Accountholder and Client Experience Support, Inspira Financial)
Daniel Peach
Executive Director of Clinical Innovation
AdventHealth
Episode: Driving High-Stakes Transformations in Healthcare with Daniel Peach (Executive Director of Clinical Innovation, AdventHealth)

Host

Nellie Wartoft
Host of the show focused on change leadership and transformation frameworks; CEO of Tigerhall and chair of the Executive Council for Leading Change.

Reviews

4.9 out of 5 stars from 39 ratings
  • Great podcast for change leaders!

    Really excellent conversations that anyone driving change and org transformation will benefit from. Great hosting from Nellie Wartoft and really enjoy the line up of guests.

    Apple Podcasts
    5
    Pippawippa
    United Kingdoma year ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Thoughtful host with deep experience in leading change discussions.
High-quality guests across industries provide practical, actionable insights.
Consistently strong content and useful frameworks for practitioners.

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Talking Points

Recent interactions between the hosts and their guests.

Turning Regulatory Change into Strategic Transformation with Kitty Nguyen (Managing Director, RBC)
Q: What is the most underestimated skill leaders need for regulatory change?
Effective communication tailored to diverse stakeholders, especially across the three lines of defense, is crucial to making the regulatory work understandable and sustainable.
Turning Regulatory Change into Strategic Transformation with Kitty Nguyen (Managing Director, RBC)
Q: How do you balance external regulatory demands with internal business needs and budgets?
She stresses aligning the external expectations with internal governance, using a highest-bar approach to meet global standards while communicating how investments translate into durable capabilities.
Turning Regulatory Change into Strategic Transformation with Kitty Nguyen (Managing Director, RBC)
Q: What are your thoughts on changing the mindset around regulatory change from cost to opportunity?
Nguyen explains that framing regulatory work as foundational capabilities that enable growth helps transform it from a burden into a platform for smarter, sustainable innovation.
Building a Case for Change in Insurance with Awais Farooq (Chief Claims Officer, Venbrook)
Q: Could you tell us about a time when you were building a case for change like that might have looked very difficult to build from the start, but that you managed to pull through and what levers did you pull to make that happen?
The approach focused on proving value through a small, tangible win—a legacy ticketing system to track claims—so teams could see measurable improvements in response times and accountability. This built broad acceptance, creating momentum for the larger claim system rollout and proving that listening to staff and delivering real, observable benefits can unlock adoption.
Case Story: Workday Implementation for Frontline Employees with Eliza Fendell (Director of Technology Change Enablement, Ryder System)
Q: Eliza, where was your mind at in 2020 as you were tasked with the Workday rollout for frontline employees?
The project wasn't just a software install; it required rethinking how to reach frontline workers, moving away from a one-size-fits-all digital approach to a hybrid, audience-focused strategy that included manager-led roadshows and physical touchpoints like postcards to ensure engagement and accessibility.

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Frequently Asked Questions About The Only Constant

What is The Only Constant about and what kind of topics does it cover?

This show centers on practical change leadership, combining frameworks, governance, and real-world case studies to help large-scale transformations land more effectively. Episodes frequently cover governance for transformation, stakeholder alignment, and the human aspects of change, with guests ranging from AI adoption and finance transformation to change communications and storytelling. A standout throughline is the emphasis on actionable methods—from lightweight process governance to vision slides and Avatar storytelling—designed to help leaders translate strategy into measurable outcomes. The mix of industries (tech, manufacturing, healthcare, finance, logistics) and formats (case studies, frameworks, and expert perspectives) makes it a ... more

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The Only Constant launched 2 years ago and published 87 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on The Only Constant?

Recent guests on The Only Constant include:

1. Kitty Nguyen
2. Awais Farooq
3. Eliza Fendell
4. Leah Bray
5. Jacques McGregor
6. Sam Low
7. Madhav Madaboosi
8. Hiren Dalal

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