The Modern Customer Podcast
Blake MorganGo behind the scenes with customer experience speaker, and founder of CXO House Blake Morgan to explore the secrets of the world's most customer-centric companies. Blake is one of the world's top keynote speakers, a leading authority on customer experience, and the bestselling author of three books on customer experience, including The 8 Laws of Customer-Focused Leadership. The Modern Customer rea... more
| Publishes | Weekly | Episodes | 511 | Founded | 11 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | ManagementBusinessMarketing | |||
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Latest Episodes
What if getting rid of customers quickly is actually bad for business?
That's the case Pasquale DeMaio, VP of Amazon Connect Customer, makes on this week's episode of The Modern Customer Podcast.
His point: if your AI strategy is built around def... more
Watching AI automate work that once required thousands of designers, marketers, and copywriters forced Sharon Gai to rethink one fundamental question:
What creates value when AI can do more of the work?
That's one of the biggest ideas from my lat... more
Why do some companies create products customers can't wait to buy while others struggle to gain traction—even with better technology and bigger budgets?
According to entrepreneur, author, and Harvard Fellow Rob Snyder, the answer isn't a better pro... more
This episode is sponsored by Salesforce.
One of the most interesting conversations I had at Salesforce Connections was about digital workers.
This week on The Modern Customer Podcast, Lauren Esposito, CMO of Asymbl, shares how organizations are b... more
Key Facts
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Reviews
- Informative
This podcast, especially Brian Dunphy's episode, has truly transformed my approach as a contact center lead in coaching my agents. Brian's thoughtful method of taking agents out for lunch or station visits shows real care for their growth, fostering open communication on ways to enhance their performance. It's more than advice; it's hands-on guidance that's made a meaningful difference in leading my team and in improving the overall customer experience.
Apple Podcasts5Clarita P
United States3 years ago - The go-to podcast for CX professionals
As a CX enthusiast, The Modern Customer Podcast is top on my list. Blake does a great job interviewing CX professionals across all industries and exploring how they got to where they are today. I enjoy the conversation and insights in every episode.
Apple Podcasts5jearchUnited States4 years ago - CX Simplified
CX may well be a complex field to understand but Blake has a way of simplifying things for the common practitioner. Strong and relevant points, but presented in a way that's fun and easy to digest.
Apple Podcasts5keith888$$$
Philippines4 years ago - Amazing energy!
Blake Morgan is quite the interviewer and the energy she brings to the podcast makes me want to listen again and again!
Apple Podcasts5alameda8United States5 years ago - Must listen podcast.
If you have customers you must listen to this podcast. Full of insights across many industry sectors. Well researched, interesting interviews and great perspectives on how to stay focused on delivering the best experience to your customers through your business.
Apple Podcasts5Dun3d3n
Ireland6 years ago
Listeners Say
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Chart Rankings
How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.
Apple Podcasts | #189 |  United Kingdom/Business/Management |
Apple Podcasts | #239 |  Canada/Business/Management |
Apple Podcasts | #28 |  Chile/Business/Management |
Apple Podcasts | #40 |  United Arab Emirates/Business/Management |
Apple Podcasts | #47 |  South Korea/Business/Management |
Apple Podcasts | #68 |  Taiwan/Business/Management |
Talking Points
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Frequently Asked Questions About The Modern Customer Podcast
What is The Modern Customer Podcast about and what kind of topics does it cover?
This show consistently centers on customer experience leadership, with conversations spanning AI in service delivery, airline and retail CX operations, brand loyalty, and transformative business models. Guests range from airline COOs and finance executives to AI startups and consumer-brand leaders, all sharing practical strategies for delivering human-centric service at scale, measuring impact, and aligning technology with trusted customer journeys. A standout trait is the strong emphasis on real-world implementation—from agent-assisted AI and data governance to frontline culture and loyalty programs—delivered through energetic, accessible interviews. Listeners likely gain actionable frameworks for building trust, designing scalable CX, and... more
Where can I find podcast stats for The Modern Customer Podcast?
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How many listeners does The Modern Customer Podcast get?
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What are the audience demographics for The Modern Customer Podcast?
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How many subscribers and views does The Modern Customer Podcast have?
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Which podcasts are similar to The Modern Customer Podcast?
These podcasts share a similar audience with The Modern Customer Podcast:
1. Pivot
2. HBR IdeaCast
3. Think Fast Talk Smart: Communication Techniques
4. The a16z Show
5. Coaching for Leaders
How many episodes of The Modern Customer Podcast are there?
The Modern Customer Podcast launched 11 years ago and published 511 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
How do I contact The Modern Customer Podcast?
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Where can I see ratings and reviews for The Modern Customer Podcast?
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How do I access podcast episode transcripts for The Modern Customer Podcast?
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What guests have appeared on The Modern Customer Podcast?
Recent guests on The Modern Customer Podcast include:
1. Rob Snyder
2. Lauren Esposito
3. Amber Armstrong
4. Forrest Morgeson
5. Dr. Michael Housman
6. Jeannie Walters
7. Anthony Devane
8. Mark Gardiner
To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.