The Modern Customer Podcast
Blake MorganGo behind the scenes with customer experience speaker, and founder of CXO House Blake Morgan to explore the secrets of the world's most customer-centric companies. Blake is one of the world's top keynote speakers, a leading authority on customer experience, and the bestselling author of three books on customer experience, including The 8 Laws of Customer-Focused Leadership. The Modern Customer rea... more
| Publishes | Weekly | Episodes | 515 | Founded | 11 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | ManagementBusinessMarketing | |||
Listen to this Podcast
Latest Episodes
FedEx moves 18 million packages every day, but customers shouldn't have to feel the complexity behind any of them.
Using AI and two petabytes of daily data, FedEx can anticipate potential problems, improve delivery visibility, and give customers mo... more
Virgin Atlantic is the first airline in the world to launch an app within ChatGPT. What could this mean for the future of travel?
In this episode of The Modern Customer Podcast, Blake Morgan speaks with Juha Jaervinen, Chief Customer Officer at Vir... more
AI readiness goes beyond testing the model.
Even strong AI can fall short when it relies on outdated information, broken workflows, or poor handoffs between AI and human agents.
This week on The Modern Customer Podcast, Seth Johnson, Chief Techno... more
Personalization could transform the future of retirement planning.
This week on The Modern Custome Podcast, Jessica Austin Barker, Chief Digital Officer and Client Experience Officer at TIAA, joins Blake Morgan to explore how AI could help people r... more
Key Facts
Similar Podcasts
People also subscribe to these shows.
Recent Guests
Host
Reviews
- Informative
This podcast, especially Brian Dunphy's episode, has truly transformed my approach as a contact center lead in coaching my agents. Brian's thoughtful method of taking agents out for lunch or station visits shows real care for their growth, fostering open communication on ways to enhance their performance. It's more than advice; it's hands-on guidance that's made a meaningful difference in leading my team and in improving the overall customer experience.
Apple Podcasts5Clarita P
United States3 years ago - The go-to podcast for CX professionals
As a CX enthusiast, The Modern Customer Podcast is top on my list. Blake does a great job interviewing CX professionals across all industries and exploring how they got to where they are today. I enjoy the conversation and insights in every episode.
Apple Podcasts5jearchUnited States4 years ago - CX Simplified
CX may well be a complex field to understand but Blake has a way of simplifying things for the common practitioner. Strong and relevant points, but presented in a way that's fun and easy to digest.
Apple Podcasts5keith888$$$
Philippines4 years ago - Amazing energy!
Blake Morgan is quite the interviewer and the energy she brings to the podcast makes me want to listen again and again!
Apple Podcasts5alameda8United States5 years ago - Must listen podcast.
If you have customers you must listen to this podcast. Full of insights across many industry sectors. Well researched, interesting interviews and great perspectives on how to stay focused on delivering the best experience to your customers through your business.
Apple Podcasts5Dun3d3n
Ireland6 years ago
Listeners Say
Key themes from listener reviews, highlighting what works and what could be improved about the show.
Chart Rankings
How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.
Apple Podcasts | #68 |  United Arab Emirates/Business/Management |
Apple Podcasts | #79 |  Poland/Business/Management |
Apple Podcasts | #89 |  South Africa/Business/Management |
Apple Podcasts | #101 |  Chile/Business/Management |
Apple Podcasts | #172 | Philippines/Business/Management |
Apple Podcasts | #176 | Ireland/Business/Management |
Talking Points
Recent interactions between the hosts and their guests.
Audience Metrics
Listeners, social reach, demographics and more for this podcast.
| Listeners per Episode | |
|---|---|
| Gender Skew | |
| Location | |
| Interests | |
| Professions | |
| Age Range | |
| Household Income | |
| Social Media Reach |
Frequently Asked Questions About The Modern Customer Podcast
What is The Modern Customer Podcast about and what kind of topics does it cover?
This show consistently centers on customer experience leadership, with conversations spanning AI in service delivery, airline and retail CX operations, brand loyalty, and transformative business models. Guests range from airline COOs and finance executives to AI startups and consumer-brand leaders, all sharing practical strategies for delivering human-centric service at scale, measuring impact, and aligning technology with trusted customer journeys. A standout trait is the strong emphasis on real-world implementation—from agent-assisted AI and data governance to frontline culture and loyalty programs—delivered through energetic, accessible interviews. Listeners likely gain actionable frameworks for building trust, designing scalable CX, and... more
Where can I find podcast stats for The Modern Customer Podcast?
Rephonic provides a wide range of podcast stats for The Modern Customer Podcast. We scanned the web and collated all of the information that we could find in our comprehensive podcast database. See how many people listen to The Modern Customer Podcast and access YouTube viewership numbers, download stats, audience demographics, chart rankings, ratings, reviews and more.
How many listeners does The Modern Customer Podcast get?
Rephonic provides a full set of podcast information for three million podcasts, including the number of listeners. View further listenership figures for The Modern Customer Podcast, including podcast download numbers and subscriber numbers, so you can make better decisions about which podcasts to sponsor or be a guest on. You will need to upgrade your account to access this premium data.
What are the audience demographics for The Modern Customer Podcast?
Rephonic provides comprehensive predictive audience data for The Modern Customer Podcast, including gender skew, age, country, political leaning, income, professions, education level, and interests. You can access these listener demographics by upgrading your account.
How many subscribers and views does The Modern Customer Podcast have?
To see how many followers or subscribers The Modern Customer Podcast has on Spotify and other platforms such as Castbox and Podcast Addict, simply upgrade your account. You'll also find viewership figures for their YouTube channel if they have one.
Which podcasts are similar to The Modern Customer Podcast?
These podcasts share a similar audience with The Modern Customer Podcast:
1. The AI Daily Brief: Artificial Intelligence News and Analysis
2. The Curiosity Shop with Brené Brown and Adam Grant
3. How I AI
4. Morning Brew Daily
5. A Bit of Optimism
How many episodes of The Modern Customer Podcast are there?
The Modern Customer Podcast launched 11 years ago and published 515 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
How do I contact The Modern Customer Podcast?
Our systems regularly scour the web to find email addresses and social media links for this podcast. We scanned the web and collated all of the contact information that we could find in our podcast database. But in the unlikely event that you can't find what you're looking for, our concierge service lets you request our research team to source better contacts for you.
Where can I see ratings and reviews for The Modern Customer Podcast?
Rephonic pulls ratings and reviews for The Modern Customer Podcast from multiple sources, including Spotify, Apple Podcasts, Castbox, and Podcast Addict.
View all the reviews in one place instead of visiting each platform individually and use this information to decide if a show is worth pitching or not.
How do I access podcast episode transcripts for The Modern Customer Podcast?
Rephonic provides full transcripts for episodes of The Modern Customer Podcast. Search within each transcript for your keywords, whether they be topics, brands or people, and figure out if it's worth pitching as a guest or sponsor. You can even set-up alerts to get notified when your keywords are mentioned.
What guests have appeared on The Modern Customer Podcast?
Recent guests on The Modern Customer Podcast include:
1. Seth Johnson
2. Jessica Austin Barker
3. Pasquale DeMaio
4. Sharon Gai
5. Rob Snyder
6. Lauren Esposito
7. Amber Armstrong
8. Dr. Michael Housman
To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.