The Modern Customer Podcast
Blake MorganGo behind the scenes with customer experience leader Blake Morgan to explore the secrets of the world’s most customer-centric companies. Blake is one of the world’s top keynote speakers, authority on customer experience and the bestselling author of “The Customer Of The Future” The Modern Customer reaches thousands of people each week conveying a message of how we make people feel - in business an... more
| Publishes | Weekly | Episodes | 474 | Founded | 10 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | BusinessMarketingManagement | |||
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Latest Episodes
Forty percent of policyholders have no interaction with their insurer each year. Instead of seeing a compliance gap, Zurich's Chief Customer Officer, Conny Kalcher, saw a massive growth opportunity.
This week on The Modern Customer podcast, Conny r... more
Prologis owns 1.3 billion square feet of real estate, handling nearly 3% of the global economy. How do you lead B2B customer experience at that scale and secure your position in the future economy? This week on The Modern Customer, Scott Marshall, ... more
Too many companies see AI only as a cost-cutting shortcut, rolling out rushed AI deployments that frustrate customers. But the real opportunity lies in everyday AI: using it to handle what humans don’t do well, so people can focus on what they do bes... more
Great luxury brands compete on more than quality — they win on the experiences customers remember most.
This week on The Modern Customer Podcast, Gaelle Devins, Chief Customer Officer at Breitling, shared how the Swiss watchmaker sustains loyalty b... more
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Reviews
- Informative
This podcast, especially Brian Dunphy's episode, has truly transformed my approach as a contact center lead in coaching my agents. Brian's thoughtful method of taking agents out for lunch or station visits shows real care for their growth, fostering open communication on ways to enhance their performance. It's more than advice; it's hands-on guidance that's made a meaningful difference in leading my team and in improving the overall customer experience.
Apple Podcasts5Clarita P
United States2 years ago - The go-to podcast for CX professionals
As a CX enthusiast, The Modern Customer Podcast is top on my list. Blake does a great job interviewing CX professionals across all industries and exploring how they got to where they are today. I enjoy the conversation and insights in every episode.
Apple Podcasts5jearchUnited States3 years ago - CX Simplified
CX may well be a complex field to understand but Blake has a way of simplifying things for the common practitioner. Strong and relevant points, but presented in a way that's fun and easy to digest.
Apple Podcasts5keith888$$$
Philippines4 years ago - Amazing energy!
Blake Morgan is quite the interviewer and the energy she brings to the podcast makes me want to listen again and again!
Apple Podcasts5alameda8United States4 years ago - Must listen podcast.
If you have customers you must listen to this podcast. Full of insights across many industry sectors. Well researched, interesting interviews and great perspectives on how to stay focused on delivering the best experience to your customers through your business.
Apple Podcasts5Dun3d3n
Ireland5 years ago
Listeners Say
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Chart Rankings
How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.
Apple Podcasts | #110 |  Canada/Business/Management |
Apple Podcasts | #188 |  United Kingdom/Business/Management |
Apple Podcasts | #195 |  Australia/Business/Management |
Apple Podcasts | #218 |  France/Business/Management |
Apple Podcasts | #33 | Philippines/Business/Management |
Apple Podcasts | #59 |  Switzerland/Business/Management |
Talking Points
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Audience Metrics
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Frequently Asked Questions About The Modern Customer Podcast
What is The Modern Customer Podcast about and what kind of topics does it cover?
This podcast explores customer experience strategies through engaging conversations with prominent leaders from various industries. By focusing on customer-centric practices, it highlights innovative approaches that companies can implement to improve customer satisfaction and loyalty. Topics frequently discussed include the integration of artificial intelligence in customer interactions, the significance of employee engagement in delivering exceptional service, and evolving trends in customer expectations. Each episode provides actionable insights, allowing listeners to apply best practices that resonate with contemporary challenges in business environments. The podcast stands out for its blend of expert interviews and practical advice, mak... more
Where can I find podcast stats for The Modern Customer Podcast?
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How many listeners does The Modern Customer Podcast get?
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What are the audience demographics for The Modern Customer Podcast?
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How many subscribers and views does The Modern Customer Podcast have?
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Which podcasts are similar to The Modern Customer Podcast?
These podcasts share a similar audience with The Modern Customer Podcast:
1. Motivation with Brendon Burchard
2. How I Built This with Guy Raz
3. Motley Fool Money
4. Bold Names
5. HBR IdeaCast
How many episodes of The Modern Customer Podcast are there?
The Modern Customer Podcast launched 10 years ago and published 474 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
How do I contact The Modern Customer Podcast?
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Where can I see ratings and reviews for The Modern Customer Podcast?
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How do I access podcast episode transcripts for The Modern Customer Podcast?
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What guests have appeared on The Modern Customer Podcast?
Recent guests on The Modern Customer Podcast include:
1. Scott Marshall
2. John Solomon
3. Keith Farley
4. Dilip Bhatia
5. Jenifer Robertson
6. Carson Hostetter
7. Rishi Rana
8. Jeff Gelfuso
To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.