The Modern Customer Podcast
Blake MorganGo behind the scenes with customer experience speaker, and founder of CXO House Blake Morgan to explore the secrets of the world's most customer-centric companies. Blake is one of the world's top keynote speakers, a leading authority on customer experience, and the bestselling author of three books on customer experience, including The 8 Laws of Customer-Focused Leadership. The Modern Customer rea... more
| Publishes | Weekly | Episodes | 506 | Founded | 11 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | MarketingManagementBusiness | |||
Listen to this Podcast
Latest Episodes
Airline customer satisfaction increased 3% year over year.
That's one of the strongest gains across the travel sector, according to new research from the American Customer Satisfaction Index (ACSI).
This week on The Modern Customer Podcast, Forre... more
Companies are embracing AI faster than ever before, and many leaders are realizing that successful transformation depends just as much on people and culture as it does on technology.
This week on The Modern Customer Podcast, Dr. Michael Housman, AI... more
Many organizations are moving faster on AI than they are on strategy, alignment, and operational execution—and customers feel the difference.
This week on The Modern Customer Podcast, customer experience expert, author of the USA Today bestselling ... more
American Express is using AI-powered personalization to help frontline teams deliver faster, more relevant support while preserving the human connection behind premium service.
This week on The Modern Customer Podcast, Anthony Devane, EVP and Head ... more
Key Facts
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Recent Guests
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Reviews
- Informative
This podcast, especially Brian Dunphy's episode, has truly transformed my approach as a contact center lead in coaching my agents. Brian's thoughtful method of taking agents out for lunch or station visits shows real care for their growth, fostering open communication on ways to enhance their performance. It's more than advice; it's hands-on guidance that's made a meaningful difference in leading my team and in improving the overall customer experience.
Apple Podcasts5Clarita P
United States3 years ago - The go-to podcast for CX professionals
As a CX enthusiast, The Modern Customer Podcast is top on my list. Blake does a great job interviewing CX professionals across all industries and exploring how they got to where they are today. I enjoy the conversation and insights in every episode.
Apple Podcasts5jearchUnited States4 years ago - CX Simplified
CX may well be a complex field to understand but Blake has a way of simplifying things for the common practitioner. Strong and relevant points, but presented in a way that's fun and easy to digest.
Apple Podcasts5keith888$$$
Philippines4 years ago - Amazing energy!
Blake Morgan is quite the interviewer and the energy she brings to the podcast makes me want to listen again and again!
Apple Podcasts5alameda8United States5 years ago - Must listen podcast.
If you have customers you must listen to this podcast. Full of insights across many industry sectors. Well researched, interesting interviews and great perspectives on how to stay focused on delivering the best experience to your customers through your business.
Apple Podcasts5Dun3d3n
Ireland5 years ago
Listeners Say
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Chart Rankings
How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.
Apple Podcasts | #197 |  Australia/Business/Management |
Apple Podcasts | #37 |  Chile/Business/Management |
Apple Podcasts | #167 |  Poland/Business/Management |
Apple Podcasts | #199 |  New Zealand/Business/Management |
Apple Podcasts | #210 |  Norway/Business/Management |
Apple Podcasts | #230 |  Japan/Business/Management |
Talking Points
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Audience Metrics
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Frequently Asked Questions About The Modern Customer Podcast
What is The Modern Customer Podcast about and what kind of topics does it cover?
This show consistently centers on customer experience leadership, with conversations spanning AI in service delivery, airline and retail CX operations, brand loyalty, and transformative business models. Guests range from airline COOs and finance executives to AI startups and consumer-brand leaders, all sharing practical strategies for delivering human-centric service at scale, measuring impact, and aligning technology with trusted customer journeys. A standout trait is the strong emphasis on real-world implementation—from agent-assisted AI and data governance to frontline culture and loyalty programs—delivered through energetic, accessible interviews. Listeners likely gain actionable frameworks for building trust, designing scalable CX, and... more
Where can I find podcast stats for The Modern Customer Podcast?
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How many listeners does The Modern Customer Podcast get?
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What are the audience demographics for The Modern Customer Podcast?
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How many subscribers and views does The Modern Customer Podcast have?
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Which podcasts are similar to The Modern Customer Podcast?
These podcasts share a similar audience with The Modern Customer Podcast:
1. Pivot
2. The Prof G Pod with Scott Galloway
3. A Bit of Optimism
4. The Tim Ferriss Show
5. The Daily
How many episodes of The Modern Customer Podcast are there?
The Modern Customer Podcast launched 11 years ago and published 506 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
How do I contact The Modern Customer Podcast?
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How do I access podcast episode transcripts for The Modern Customer Podcast?
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What guests have appeared on The Modern Customer Podcast?
Recent guests on The Modern Customer Podcast include:
1. Dr. Michael Housman
2. Jeannie Walters
3. Anthony Devane
4. Mark Gardiner
5. David Kinzelman
6. Josh Weiner
7. Nalin Gupta
8. Dean Contool
To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.