The Modern Customer Podcast
Blake MorganGo behind the scenes with customer experience leader Blake Morgan to explore the secrets of the world’s most customer-centric companies. Blake is one of the world’s top keynote speakers, authority on customer experience and the bestselling author of “The Customer Of The Future” The Modern Customer reaches thousands of people each week conveying a message of how we make people feel - in business an... more
| Publishes | Weekly | Episodes | 471 | Founded | 10 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | BusinessMarketingManagement | |||
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Latest Episodes
Great luxury brands compete on more than quality — they win on the experiences customers remember most.
This week on The Modern Customer Podcast, Gaelle Devins, Chief Customer Officer at Breitling, shared how the Swiss watchmaker sustains loyalty b... more
This week on The Modern Customer Podcast, John Solomon, CMO of Therabody, shares how the company rebuilt its brand around the customer.
By shifting from product-first to customer-first, Therabody expanded relevance, built trust, and strengthened lo... more
This week on The Modern Customer Podcast, Keith Farley, SVP of Individual Voluntary Benefits and Head of Customer Care Centers at Aflac, shares how the company blends AI and empathy to transform customer experience in insurance.
Insurance is one of... more
This week on The Modern Customer Podcast, Dilip Bhatia, Chief Experience Officer at Lenovo, shares how Total Experience drives business outcomes. Lenovo, a $69B company operating in 180 markets, aligns every function around the customer—reducing chu... more
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Reviews
- Informative
This podcast, especially Brian Dunphy's episode, has truly transformed my approach as a contact center lead in coaching my agents. Brian's thoughtful method of taking agents out for lunch or station visits shows real care for their growth, fostering open communication on ways to enhance their performance. It's more than advice; it's hands-on guidance that's made a meaningful difference in leading my team and in improving the overall customer experience.
Apple Podcasts5Clarita P
United States2 years ago - The go-to podcast for CX professionals
As a CX enthusiast, The Modern Customer Podcast is top on my list. Blake does a great job interviewing CX professionals across all industries and exploring how they got to where they are today. I enjoy the conversation and insights in every episode.
Apple Podcasts5jearchUnited States3 years ago - CX Simplified
CX may well be a complex field to understand but Blake has a way of simplifying things for the common practitioner. Strong and relevant points, but presented in a way that's fun and easy to digest.
Apple Podcasts5keith888$$$
Philippines3 years ago - Amazing energy!
Blake Morgan is quite the interviewer and the energy she brings to the podcast makes me want to listen again and again!
Apple Podcasts5alameda8United States4 years ago - Must listen podcast.
If you have customers you must listen to this podcast. Full of insights across many industry sectors. Well researched, interesting interviews and great perspectives on how to stay focused on delivering the best experience to your customers through your business.
Apple Podcasts5Dun3d3n
Ireland5 years ago
Listeners Say
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Chart Rankings
How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.
Apple Podcasts | #249 | United States/Business/Management |
Apple Podcasts | #156 |  Australia/Business/Management |
Apple Podcasts | #222 |  France/Business/Management |
Apple Podcasts | #42 | Philippines/Business/Management |
Apple Podcasts | #151 |  South Korea/Business/Management |
Apple Podcasts | #187 |  Singapore/Business/Management |
Talking Points
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Audience Metrics
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Frequently Asked Questions About The Modern Customer Podcast
What is The Modern Customer Podcast about and what kind of topics does it cover?
This podcast explores customer experience strategies through engaging conversations with prominent leaders from various industries. By focusing on customer-centric practices, it highlights innovative approaches that companies can implement to improve customer satisfaction and loyalty. Topics frequently discussed include the integration of artificial intelligence in customer interactions, the significance of employee engagement in delivering exceptional service, and evolving trends in customer expectations. Each episode provides actionable insights, allowing listeners to apply best practices that resonate with contemporary challenges in business environments. The podcast stands out for its blend of expert interviews and practical advice, mak... more
Where can I find podcast stats for The Modern Customer Podcast?
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How many listeners does The Modern Customer Podcast get?
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What are the audience demographics for The Modern Customer Podcast?
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How many subscribers and views does The Modern Customer Podcast have?
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Which podcasts are similar to The Modern Customer Podcast?
These podcasts share a similar audience with The Modern Customer Podcast:
1. HBR On Leadership
2. A Bit of Optimism
3. Worklife with Adam Grant
4. The McKinsey Podcast
5. HBR IdeaCast
How many episodes of The Modern Customer Podcast are there?
The Modern Customer Podcast launched 10 years ago and published 471 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
How do I contact The Modern Customer Podcast?
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Where can I see ratings and reviews for The Modern Customer Podcast?
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How do I access podcast episode transcripts for The Modern Customer Podcast?
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What guests have appeared on The Modern Customer Podcast?
Recent guests on The Modern Customer Podcast include:
1. John Solomon
2. Keith Farley
3. Dilip Bhatia
4. Jenifer Robertson
5. Carson Hostetter
6. Rishi Rana
7. Jeff Gelfuso
8. Victoria Lozano
To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.