The Modern Customer Podcast
Blake MorganGo behind the scenes with customer experience leader Blake Morgan to explore the secrets of the world's most customer-centric companies. Blake is one of the world's top keynote speakers, authority on customer experience and the bestselling author of "The Customer Of The Future" The Modern Customer reaches thousands of people each week conveying a message of how we make people feel - in business an... more
| Publishes | Weekly | Episodes | 481 | Founded | 10 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | BusinessMarketingManagement | |||
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Latest Episodes
How is one of the largest health systems in Texas using AI to transform patient experience?
This episode of The Modern Customer Podcast explores how Memorial Hermann Health System is applying AI, predictive analytics, and digital tools to redesign ... more
The Hershey Company is transforming faster than ever—proving how CX and AI can modernize a 130-year-old brand at scale.
This week on The Modern Customer Podcast, Tiffany Menyhart — Chief Customer Officer at The Hershey Company — shares how her team... more
AI is reshaping how companies build and scale customer relationships. In this episode of The Modern Customer podcast, learn how to use AI to strengthen customer trust, speed up execution, and prepare for voice-driven and multimodal CX. Nicholas Thorn... more
This week on The Modern Customer podcast, Michael Gerrish, Chief Marketing and Experience Officer at Blue Cross Blue Shield of Kansas, shares the strategy that transformed their organization.
The key? Aligning Marketing and Experience to accelerat... more
Key Facts
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Reviews
- Informative
This podcast, especially Brian Dunphy's episode, has truly transformed my approach as a contact center lead in coaching my agents. Brian's thoughtful method of taking agents out for lunch or station visits shows real care for their growth, fostering open communication on ways to enhance their performance. It's more than advice; it's hands-on guidance that's made a meaningful difference in leading my team and in improving the overall customer experience.
Apple Podcasts5Clarita P
United States2 years ago - The go-to podcast for CX professionals
As a CX enthusiast, The Modern Customer Podcast is top on my list. Blake does a great job interviewing CX professionals across all industries and exploring how they got to where they are today. I enjoy the conversation and insights in every episode.
Apple Podcasts5jearchUnited States3 years ago - CX Simplified
CX may well be a complex field to understand but Blake has a way of simplifying things for the common practitioner. Strong and relevant points, but presented in a way that's fun and easy to digest.
Apple Podcasts5keith888$$$
Philippines4 years ago - Amazing energy!
Blake Morgan is quite the interviewer and the energy she brings to the podcast makes me want to listen again and again!
Apple Podcasts5alameda8United States5 years ago - Must listen podcast.
If you have customers you must listen to this podcast. Full of insights across many industry sectors. Well researched, interesting interviews and great perspectives on how to stay focused on delivering the best experience to your customers through your business.
Apple Podcasts5Dun3d3n
Ireland5 years ago
Listeners Say
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Chart Rankings
How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.
Apple Podcasts | #212 |  Canada/Business/Management |
Apple Podcasts | #242 |  Australia/Business/Management |
Apple Podcasts | #67 |  Chile/Business/Management |
Apple Podcasts | #115 |  Poland/Business/Management |
Apple Podcasts | #119 |  New Zealand/Business/Management |
Apple Podcasts | #137 |  Brazil/Business/Management |
Talking Points
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Frequently Asked Questions About The Modern Customer Podcast
What is The Modern Customer Podcast about and what kind of topics does it cover?
This podcast explores customer experience strategies through engaging conversations with prominent leaders from various industries. By focusing on customer-centric practices, it highlights innovative approaches that companies can implement to improve customer satisfaction and loyalty. Topics frequently discussed include the integration of artificial intelligence in customer interactions, the significance of employee engagement in delivering exceptional service, and evolving trends in customer expectations. Each episode provides actionable insights, allowing listeners to apply best practices that resonate with contemporary challenges in business environments. The podcast stands out for its blend of expert interviews and practical advice, mak... more
Where can I find podcast stats for The Modern Customer Podcast?
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How many listeners does The Modern Customer Podcast get?
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What are the audience demographics for The Modern Customer Podcast?
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How many subscribers and views does The Modern Customer Podcast have?
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Which podcasts are similar to The Modern Customer Podcast?
These podcasts share a similar audience with The Modern Customer Podcast:
1. Beyond The Prompt - How to use AI in your company
2. HBR IdeaCast
3. The Daily
4. The Mel Robbins Podcast
5. Morning Brew Daily
How many episodes of The Modern Customer Podcast are there?
The Modern Customer Podcast launched 10 years ago and published 481 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
How do I contact The Modern Customer Podcast?
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Where can I see ratings and reviews for The Modern Customer Podcast?
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How do I access podcast episode transcripts for The Modern Customer Podcast?
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What guests have appeared on The Modern Customer Podcast?
Recent guests on The Modern Customer Podcast include:
1. Tiffany Menyhart
2. Nicholas Thorne
3. Michael Gerrish
4. Valarie Vest
5. Mike Watson
6. Michael Nguyen
7. Scott Marshall
8. John Solomon
To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.