The Modern Customer Podcast
Blake MorganGo behind the scenes with customer experience speaker, and founder of CXO House Blake Morgan to explore the secrets of the world's most customer-centric companies. Blake is one of the world's top keynote speakers, a leading authority on customer experience, and the bestselling author of three books on customer experience, including The 8 Laws of Customer-Focused Leadership. The Modern Customer rea... more
| Publishes | Weekly | Episodes | 522 | Founded | 11 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | ManagementBusinessMarketing | |||
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Latest Episodes
Customers tell companies what is working and what is broken every day. But that feedback often sits across support tickets, reviews, social media, chatbots, and other channels. When teams cannot connect those signals to business performance, they str... more
At Volkswagen, existing owners can become "walking advocates" for the brand. So when the company thinks about a message or an audience, it also considers what that message says to the people who already have a Volkswagen in their driveway.
That's w... more
Canva has seen approximately 40 billion instances of AI usage across its platform.
But adding more AI doesn't automatically create a better customer experience. Customers still need to be able to find, understand, and use it.
This week on The Mod... more
When you're handling 120,000 support tickets a year, including requests from truck drivers who need help after hours, AI can fill an important gap. This week on The Modern Customer Podcast, sponsored by Botpress, Andrew Dell, Support Operations Archi... more
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Reviews
- Informative
This podcast, especially Brian Dunphy's episode, has truly transformed my approach as a contact center lead in coaching my agents. Brian's thoughtful method of taking agents out for lunch or station visits shows real care for their growth, fostering open communication on ways to enhance their performance. It's more than advice; it's hands-on guidance that's made a meaningful difference in leading my team and in improving the overall customer experience.
Apple Podcasts5Clarita P
United States3 years ago - The go-to podcast for CX professionals
As a CX enthusiast, The Modern Customer Podcast is top on my list. Blake does a great job interviewing CX professionals across all industries and exploring how they got to where they are today. I enjoy the conversation and insights in every episode.
Apple Podcasts5jearchUnited States4 years ago - CX Simplified
CX may well be a complex field to understand but Blake has a way of simplifying things for the common practitioner. Strong and relevant points, but presented in a way that's fun and easy to digest.
Apple Podcasts5keith888$$$
Philippines5 years ago - Amazing energy!
Blake Morgan is quite the interviewer and the energy she brings to the podcast makes me want to listen again and again!
Apple Podcasts5alameda8United States5 years ago - Must listen podcast.
If you have customers you must listen to this podcast. Full of insights across many industry sectors. Well researched, interesting interviews and great perspectives on how to stay focused on delivering the best experience to your customers through your business.
Apple Podcasts5Dun3d3n
Ireland6 years ago
Listeners Say
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Chart Rankings
How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.
Apple Podcasts | #225 |  Canada/Business/Management |
Apple Podcasts | #226 |  Australia/Business/Management |
Apple Podcasts | #67 |  Ukraine/Business/Management |
Apple Podcasts | #75 |  Chile/Business/Management |
Apple Podcasts | #180 |  Mexico/Business/Management |
Apple Podcasts | #189 |  South Africa/Business/Management |
Talking Points
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Frequently Asked Questions About The Modern Customer Podcast
What is The Modern Customer Podcast about and what kind of topics does it cover?
The show centers on practical customer experience leadership, with frequent deep dives into how major brands use AI, data, and thoughtful governance to improve every customer touchpoint. Episodes often feature CXO-level guests, marketers, and tech leaders sharing real-world frameworks, governance models, and actionable tactics to simplify complex journeys. A standout trait is the blend of practical case studies (airlines, financial services, retail) with forward-looking angles on agent-based AI, personalization at scale, and human-centric design, making it valuable for practitioners aiming to modernize customer interactions without losing the human touch.
Where can I find podcast stats for The Modern Customer Podcast?
Rephonic provides a wide range of podcast stats for The Modern Customer Podcast. We scanned the web and collated all of the information that we could find in our comprehensive podcast database. See how many people listen to The Modern Customer Podcast and access YouTube viewership numbers, download stats, audience demographics, chart rankings, ratings, reviews and more.
How many listeners does The Modern Customer Podcast get?
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What are the audience demographics for The Modern Customer Podcast?
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How many subscribers and views does The Modern Customer Podcast have?
To see how many followers or subscribers The Modern Customer Podcast has on Spotify and other platforms such as Castbox and Podcast Addict, simply upgrade your account. You'll also find viewership figures for their YouTube channel if they have one.
Which podcasts are similar to The Modern Customer Podcast?
These podcasts share a similar audience with The Modern Customer Podcast:
1. Gartner ThinkCast
2. Marketplace
3. A Bit of Optimism
4. HBR IdeaCast
5. The Intuitive Customer - Helping You Improve Your Customer Experience To Gain Growth
How many episodes of The Modern Customer Podcast are there?
The Modern Customer Podcast launched 11 years ago and published 522 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
How do I contact The Modern Customer Podcast?
Our systems regularly scour the web to find email addresses and social media links for this podcast. We scanned the web and collated all of the contact information that we could find in our podcast database. But in the unlikely event that you can't find what you're looking for, our concierge service lets you request our research team to source better contacts for you.
Where can I see ratings and reviews for The Modern Customer Podcast?
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How do I access podcast episode transcripts for The Modern Customer Podcast?
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What guests have appeared on The Modern Customer Podcast?
Recent guests on The Modern Customer Podcast include:
1. Skai King
2. Rachael Zaluzec
3. Rob Giglio
4. Andrew Dell
5. Heather Garboden
6. Regina Warga
7. Charu Jain
8. Neil Gibson
To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.