The Modern Customer Podcast
Blake MorganGo behind the scenes with customer experience speaker, and founder of CXO House Blake Morgan to explore the secrets of the world's most customer-centric companies. Blake is one of the world's top keynote speakers, a leading authority on customer experience, and the bestselling author of three books on customer experience, including The 8 Laws of Customer-Focused Leadership. The Modern Customer rea... more
| Publishes | Weekly | Episodes | 495 | Founded | 11 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | ManagementBusinessMarketing | |||
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Latest Episodes
At Bimbo Bakeries USA, customer experience comes down to one goal: making products available where and when shoppers want them.
That means keeping shelves stocked across thousands of stores—every day.
This week on The Modern Customer, Jeffrey Hen... more
Contact centers have long been built on fragmented systems — CRM for customer data, separate platforms for calls and messaging, and AI layered on top.
But that model is starting to change.
In this episode of The Modern Customer Podcast, in partne... more
Service economics have long depended on headcount. Scale meant higher cost, and capacity constrained performance.
AI changes that.
This week on The Modern Customer, Matt Price, Founder & CEO of Crescendo, explains how AI expands capacity and conn... more
New data from the American Customer Satisfaction Index reveals nearly a decade of stagnation, a narrowing gap between top and bottom performers, and rising loyalty. Together, these shifts point to one conclusion: customer experience is converging.
... more
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Reviews
- Informative
This podcast, especially Brian Dunphy's episode, has truly transformed my approach as a contact center lead in coaching my agents. Brian's thoughtful method of taking agents out for lunch or station visits shows real care for their growth, fostering open communication on ways to enhance their performance. It's more than advice; it's hands-on guidance that's made a meaningful difference in leading my team and in improving the overall customer experience.
Apple Podcasts5Clarita P
United States2 years ago - The go-to podcast for CX professionals
As a CX enthusiast, The Modern Customer Podcast is top on my list. Blake does a great job interviewing CX professionals across all industries and exploring how they got to where they are today. I enjoy the conversation and insights in every episode.
Apple Podcasts5jearchUnited States4 years ago - CX Simplified
CX may well be a complex field to understand but Blake has a way of simplifying things for the common practitioner. Strong and relevant points, but presented in a way that's fun and easy to digest.
Apple Podcasts5keith888$$$
Philippines4 years ago - Amazing energy!
Blake Morgan is quite the interviewer and the energy she brings to the podcast makes me want to listen again and again!
Apple Podcasts5alameda8United States5 years ago - Must listen podcast.
If you have customers you must listen to this podcast. Full of insights across many industry sectors. Well researched, interesting interviews and great perspectives on how to stay focused on delivering the best experience to your customers through your business.
Apple Podcasts5Dun3d3n
Ireland5 years ago
Listeners Say
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Chart Rankings
How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.
Apple Podcasts | #155 |  Canada/Business/Management |
Apple Podcasts | #242 |  France/Business/Management |
Apple Podcasts | #73 |  Finland/Business/Management |
Apple Podcasts | #78 |  Chile/Business/Management |
Apple Podcasts | #116 |  New Zealand/Business/Management |
Apple Podcasts | #226 |  Poland/Business/Management |
Talking Points
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Frequently Asked Questions About The Modern Customer Podcast
What is The Modern Customer Podcast about and what kind of topics does it cover?
Focused on enhancing customer experience, this podcast features insightful discussions with industry leaders, offering practical advice for businesses to improve their interactions with customers. The host engages with experts across various sectors to uncover strategies for fostering customer loyalty and satisfaction, as well as the significance of adapting to changing consumer needs. Notably, the conversations delve into the influence of technology and innovation in shaping customer experiences, with a recurring emphasis on the importance of both employee and customer experiences as interconnected elements for business success. This focus on actionable insights and real-world applications makes the content suitable for professionals aimin... more
Where can I find podcast stats for The Modern Customer Podcast?
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How many listeners does The Modern Customer Podcast get?
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What are the audience demographics for The Modern Customer Podcast?
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How many subscribers and views does The Modern Customer Podcast have?
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Which podcasts are similar to The Modern Customer Podcast?
These podcasts share a similar audience with The Modern Customer Podcast:
1. HBR IdeaCast
2. The Mel Robbins Podcast
3. What It's Like To Be... with Dan Heath
4. All-In with Chamath, Jason, Sacks & Friedberg
5. The Intuitive Customer - Helping You Improve Your Customer Experience To Gain Growth
How many episodes of The Modern Customer Podcast are there?
The Modern Customer Podcast launched 11 years ago and published 495 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
How do I contact The Modern Customer Podcast?
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Where can I see ratings and reviews for The Modern Customer Podcast?
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How do I access podcast episode transcripts for The Modern Customer Podcast?
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What guests have appeared on The Modern Customer Podcast?
Recent guests on The Modern Customer Podcast include:
1. Matt Price
2. Ali Tore
3. Andrew Rebhun
4. Brittany Hodak
5. Peter Zimbak
6. Matt Rubright
7. Krista Phillips
8. Sven Gierlinger
To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.