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Tell Me Exactly

Tell Me Exactly
Priority Dispatch Corporation
Emergency Communications
Dispatch Life Support
Emergency Communications Center
True To Q
Protocol 41
Compass Event
Dispatch Review Committee
Dispatch Steering Committee
FHIR
Priority Dispatch Protocols
Police Protocol
Regional Client Outreach (RCO)
Active Assailant Protocol
Pro QA
Emergency Medical Dispatch (EMD)
Active Shooter
Emergency Medical Services
Post-Dispatch Instructions
Pre-Arrival Instructions

Tell Me Exactly is a Priority Dispatch Corp. podcast developed by our team of Protocol Experts. We cover Emergency Communications Center management, industry best practices, and tell you exactly what you need to know to be your best self in public safety.

PublishesMonthlyEpisodes46Founded2 years ago
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Artwork for Tell Me Exactly

Latest Episodes

From drivers to clinicians and transport to healthcare, Brian Dale and Louise Todd unpack the 40-year evolution of the UK Ambulance Service and reveal how the profession transformed from a municipal transportation fleet into a university-educated cli... more

Dana Heckman and Jessica Cales from Colorado Springs graciously share their experiences with active shooter incidences with and without the Active Assailant Protocol in place. They highlight the importance of the protocol, the Active Assailant Protoc... more

Meridith is joined by Allen Siorek and Sean Cloney to spill on all things RCO—what it is, why it was created, and how agencies can get the most value out of their RCOs.

Find Your RCO Here!

Join us for a very special conversation with DR. Andre Jones to hear about his experience working for the National Ambulance Service in Qatar. We talk with Dr. Jones about how EMS services in Qatar have adapted to regional conflict and managed one of... more

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Recent Guests

Dana Heckman
Colorado Springs Public Safety Communications Center team member
Colorado Springs Public Safety Communications Center (CSPD)
Episode: When Seconds Matter: Active Assailant Response With and Without the Protocol
Jessica Cales
Colorado Springs Public Safety Communications Center team member
Colorado Springs Public Safety Communications Center (CSPD)
Episode: When Seconds Matter: Active Assailant Response With and Without the Protocol
Dr. Andre Jones
Emergency medical services leader with international experience
National Ambulance Service, Qatar
Episode: EMS Operations and Crisis Response in Qatar
Chris Murdock
New president of Priority Dispatch Corporation
Priority Dispatch Corporation
Episode: A Chat with the President: A Look at Where We've Been and Where We're Going
Jason Barbour
Vice President over Client Operations at Priority Dispatch
Priority Dispatch Corporation
Episode: The Evolution of EPD
Gary Galasso
Protocol Expert in the Client Operations Department
Priority Dispatch Corporation
Episode: Ask Me Anything Webinar: Overflow Questions for Fire
Ken Crumpler
Senior FHIR Instructor
Priority Dispatch Corporation
Episode: Ask Me Anything Webinar: Overflow Questions for Fire
Jose Rodriguez
Senior Manager with extensive experience implementing dispatch review and steering committees
Priority Dispatch Corp.
Episode: All About Dispatch Steering and Review Committees
Darren Judd
Protocol expert specializing in medical transfer protocols and color/crisis type protocols
Priority Dispatch Corporation
Episode: Ask Me Anything Webinar: Overflow Questions for Medical

Host

Meredith Jensen
Host and lead presenter focused on emergency communications, protocol education, and client engagement.

Reviews

5.0 out of 5 stars from 40 ratings
  • So excited for this series!

    What a great way to start out this series with the grand master, Doc Clawson, on how the phrase "Tell me exactly..." came to be.

    Apple Podcasts
    5
    jcs1223
    United States2 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Some episodes can be dense; that format suits seasoned practitioners seeking actionable details.
Positive feedback on real-world case studies and tools like QA processes and webinars.
The show's depth on emergency communications topics is a strong differentiator for industry professionals.
Listeners appreciate the practical, implementation-focused insights that translate to real-world improvements.
Guests bring deep domain expertise, making complex protocols accessible and actionable.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Apple Podcasts
#112
Germany/Business/Careers

Talking Points

Recent interactions between the hosts and their guests.

A Chat with the President: A Look at Where We've Been and Where We're Going
Q: What upcoming features or builds should clients be excited about?
Upcoming Pro QA build with deeper analytics, web-enabled access, and enhanced AI-driven QA capabilities, plus an expanded Skill Lab platform and broader global expansion.
A Chat with the President: A Look at Where We've Been and Where We're Going
Q: What role does AI play in your roadmap, and how should clients expect to interact with it in the near term?
AI is viewed as an enhancement, not a replacement, with a focus on practical, tested applications in QA and analytics, ensuring stability and value for dispatchers.
A Chat with the President: A Look at Where We've Been and Where We're Going
Q: So with a nice full calendar year behind you, what would you say are the most impactful changes you've seen as president within Priority Dispatch?
Chris emphasizes a strengthened leadership cohort, clear strategic planning, and a culture of careful, evidence-based adoption of new tech like AI, along with a renewed focus on customer success through the RCO program.
All About Emergency Dispatch Worldwide
Q: What are some of the biggest lessons that you have learned over the years that you would share with our listeners?
Be flexible because things change frequently, often last minute, and you must adapt to different expectations and timeframes; stay open-minded to different methods; and remember that a smile is a universal, important nonverbal cue in cross-cultural interactions.
When Seconds Matter: Active Assailant Response With and Without the Protocol
Q: Could you highlight a few incidents that tested the protocol and how it evolved over time?
Halloween 2015 and Planned Parenthood tested the protocol's ability to adapt to different scenarios (locating the shooter, barricaded suspect, and later Club Q) and showed the importance of ongoing updates, earning trust from staff and responders.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

Listeners per Episode
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Frequently Asked Questions About Tell Me Exactly

What is Tell Me Exactly about and what kind of topics does it cover?

A technical, practitioner-focused series exploring emergency communications, public-safety protocols, and center management. Across episodes, discussions center on protocol deployments (MPDS, EPD, QPR), regional outreach, international implementations, and the evolving role of dispatch in crisis response. Notable themes include data-driven decision making, training and QA practices, and the human side of crisis work, from leadership support to staff wellness. The show often features Priority Dispatch experts and public-safety guests who share real-world implementation experiences, lessons learned, and practical tips for agencies aiming to improve efficiency, safety, and citizen outcomes. A standout aspect is the hands-on, workshop-like appr... more

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Which podcasts are similar to Tell Me Exactly?

These podcasts share a similar audience with Tell Me Exactly:

1. Crime Junkie

How many episodes of Tell Me Exactly are there?

Tell Me Exactly launched 2 years ago and published 46 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on Tell Me Exactly?

Recent guests on Tell Me Exactly include:

1. Dana Heckman
2. Jessica Cales
3. Dr. Andre Jones
4. Chris Murdock
5. Jason Barbour
6. Gary Galasso
7. Ken Crumpler
8. Jose Rodriguez

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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