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Artwork for TECHtonic: Trends in Technology and Services

TECHtonic: Trends in Technology and Services

Technology & Services Industry Association
Customer Success
Artificial Intelligence
Customer Experience
Change Management
AI Capabilities
Saas
Professional Services
Salesforce
Managed Services Providers
Content Creation
Net Promoter Score
Opentext
Operational Efficiency
Predictive Analytics
TSIA
IT Infrastructure
Ai-Driven Support
Data Science
Digital Customer Experience
Learning Automation

Join host Thomas Lah as he discusses shifts in the ever-changing technology industry with tech executives, researchers, and thought leaders who share their experience and provide their perspective and data on what companies should do to stay relevant, be profitable, and succeed.

PublishesTwice monthlyEpisodes125Founded5 years ago
Number of ListenersCategories
BusinessManagementTechnology

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Artwork for TECHtonic: Trends in Technology and Services

Latest Episodes

What happens when AI can do almost everything marketing teams used to own?

In this thought-provoking episode of TECHtonic, Thomas Lah chats with marketing leader Kathy Macchi to unpack a bold AI manifesto that’s challenging how CMOs think about thei... more

AI is everywhere. So where is the real business value? In this episode of TECHtonic, TSIA’s Thomas Lah speaks with Sofi Elfving Hallberg, CEO and co-founder of Substorm and a machine learning pioneer who has worked in the field since the early 2000s.... more

Net revenue retention is under pressure. SaaS growth has slowed. Sales and marketing budgets are shrinking. And AI is forcing companies to rethink everything, from seat-based pricing models to how they engage, retain, and grow customers.

In this epi... more

AI is no longer a distant promise, it’s actively reshaping how work gets done. But the biggest differentiator between companies that thrive and those that fall behind isn’t the technology itself. It’s how leaders guide people through the change.

In ... more

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Recent Guests

Sofi Elfving Hallberg
CEO and co-founder of Substorm
Substorm
Episode: 121. Moving Beyond AI Experiments to Real Business Value
Brent Grimes
CEO of Reef AI
Reef AI
Episode: 120. AI vs. Renewal vs. Churn: Who Wins in 2026?
Alison McCauley
Author, expert, strategic advisor focused on the intersection of human behavior and technology change
Episode: 119. How Leaders Turn AI Into Compounding Business Value
Mari Cross
Chief Customer Officer at Infor
Infor
Episode: 118. Are Micro Verticals the Key to AI Profitability?
Kusal De Silva
CEO of AptEdge
AptEdge
Episode: 116. The AI Last Mile: How AptEdge Is Redefining Enterprise Support
Aakrit Prasad
Co-founder of AptEdge
AptEdge
Episode: 116. The AI Last Mile: How AptEdge Is Redefining Enterprise Support
Rajat Shah
Vice President of Services at Tetra Pak
Tetra Pak
Episode: 115. Accomplishing Field Service Excellence with Trust, Transparency, and Delivery
Satya Gunampalli
CEO and Founder of G5 InfoTech, a consulting firm focused on AI
G5 InfoTech
Episode: 114. When AI Becomes the Strategy, Not the Tool
Alex Console
SVP of Global Support Services at Teradata
Teradata
Episode: 112. Modern Support at Scale

Host

Thomas Lah
Host of multiple episodes focusing on technology, customer success, business strategies, and artificial intelligence, providing industry insights and guiding discussions with technology executives and leaders.

Reviews

4.9 out of 5 stars from 50 ratings
  • Such a wealth of knowledge! 🧠

    If you’re currently a tech business owner, entrepreneur, or want to be one in the future, then this podcast should be part of your content diet. What better way to keep up with the latest in the world of tech than to hear directly from leaders and innovators shaping the industry - thank you to the TSIA team for creating such an incredible resource!

    Apple Podcasts
    5
    ASobering
    United States3 years ago
  • Great content!

    A podcast where you can find the latest trends in the technology industry what you can do to keep up.

    Apple Podcasts
    5
    More Than Engineering
    Philippines4 years ago
  • Great content, mediocre audio

    I love this Podcast. It really helps me think about how to be a better CS practitioner and leader. My one wish is that the host would either put on a headset or move to a room with carpet. His portion of the audio is very echoey and sort to of distracting.

    Apple Podcasts
    4
    Veg-Ann
    United States4 years ago
  • I love anything TSIA serves up!

    I really like their research, so this is a welcome new resource

    Apple Podcasts
    5
    Jwseals
    United States5 years ago
  • Great start!

    An awesome start to a podcast with a lot of promise. TSIA had a solid understanding of the shift from products to service led growth. Excited to follow the content released by the TSIA team in this format.

    Apple Podcasts
    5
    Edleguizamo
    United States5 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Many appreciate the focus on real-world applications and strategies for navigating business changes due to technological advancements.
Listeners find the content to be rich in actionable insights and relevant trends in the tech industry.
Some feedback notes concerns about audio quality during host segments, though the content remains engaging and valuable.

Chart Rankings

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Talking Points

Recent interactions between the hosts and their guests.

121. Moving Beyond AI Experiments to Real Business Value
Q: Tell us a little about Substorm and what inspired Sofi Elfving Hallberg to start the company.
Sofi explains she wanted to help industry leverage AI in a practical, scalable way after years in Ericsson and academia; she co-founded Substorm with a partner to transform how manufacturing and process industries use data and AI, focusing on tangible value rather than hype.
120. AI vs. Renewal vs. Churn: Who Wins in 2026?
Q: What is the first AI case you're going to deploy in the next 60 days if you haven't done it?
This is where the game is going when it comes to Revenue.
119. How Leaders Turn AI Into Compounding Business Value
Q: What are other markers, metrics, indicators that you think leadership teams can look at to say, hey, we are making progress with AI?
Leaders should measure employee engagement with AI tools, develop habits around AI usage, and assess how broadly innovation is distributed across the organization.
119. How Leaders Turn AI Into Compounding Business Value
Q: What is the single most critical sort of mindset shift that leadership teams have to have to champion this transition with their employees?
Leaders need to focus on fostering a mindset of invention that encourages curiosity and experimentation.
118. Are Micro Verticals the Key to AI Profitability?
Q: What excites you about the future of services organizations in the AI era?
Services become an innovation engine, fostering creativity and engagement by solving real business problems and delivering tangible outcomes.

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Frequently Asked Questions About This Podcast

What is This Podcast about and what kind of topics does it cover?

The content centers around the intersection of technology trends, business strategy, and service excellence, specifically tailored for professionals in tech industries. Key topics often include AI integration, customer success strategies, the economics of AI in business, and the value brought by microverticals. The discussions typically feature experienced leaders who share insights on navigating the changing landscape of technology and service delivery, emphasizing the importance of adaptation and innovation in a highly competitive environment. Unique to this podcast is its focus on actionable insights derived from data and real-world experiences that listeners can apply to their own organizations.

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These podcasts share a similar audience with this podcast:

1. The High Performance Podcast
2. ZOE Science & Nutrition
3. Huberman Lab
4. Economist Podcasts
5. FT News Briefing

How many episodes of this podcast are there?

this podcast launched 5 years ago and published 125 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on this podcast?

Recent guests on this podcast include:

1. Sofi Elfving Hallberg
2. Brent Grimes
3. Alison McCauley
4. Mari Cross
5. Kusal De Silva
6. Aakrit Prasad
7. Rajat Shah
8. Satya Gunampalli

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