TECHtonic: Trends in Technology and Services
Technology & Services Industry AssociationJoin host Thomas Lah as he discusses shifts in the ever-changing technology industry with tech executives, researchers, and thought leaders who share their experience and provide their perspective and data on what companies should do to stay relevant, be profitable, and succeed.
| Publishes | Twice monthly | Episodes | 130 | Founded | 5 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | ManagementBusinessTechnology | |||
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Latest Episodes
Your CRM knows what happened. It doesn’t know why—or what’s about to happen next. That gap is costing revenue teams millions in preventable churn, missed expansion, and deals that slip away long before anyone saw it coming.
In this episode of TECHto... more
Recorded live at the May 2026 TSIA Board Summit, this executive panel brings together technology and services leaders to explore how AI is transforming the future of customer engagement, professional services, support, sales, and education services. more
In this episode of TECHtonic, Thomas Lah of TSIA sits down with Michael Harnum, CEO of ESG Success, to unpack a bold idea reshaping the tech industry: Customer Success as a Service. As companies face mounting pressure to cut costs while still driving... more
In this episode of TECHtonic, host Thomas Lah sits down with Angelica Riemann, SVP and President of the CrossLab Group at Agilent Technologies, to unpack how a legacy hardware company is transforming into a modern, recurring-revenue powerhouse.
From... more
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- Such a wealth of knowledge! đź§
If you’re currently a tech business owner, entrepreneur, or want to be one in the future, then this podcast should be part of your content diet. What better way to keep up with the latest in the world of tech than to hear directly from leaders and innovators shaping the industry - thank you to the TSIA team for creating such an incredible resource!
Apple Podcasts5ASobering
United States3 years ago - Great content!
A podcast where you can find the latest trends in the technology industry what you can do to keep up.
Apple Podcasts5More Than Engineering
Philippines4 years ago - Great content, mediocre audio
I love this Podcast. It really helps me think about how to be a better CS practitioner and leader. My one wish is that the host would either put on a headset or move to a room with carpet. His portion of the audio is very echoey and sort to of distracting.
Apple Podcasts4Veg-AnnUnited States4 years ago - I love anything TSIA serves up!
I really like their research, so this is a welcome new resource
Apple Podcasts5JwsealsUnited States5 years ago - Great start!
An awesome start to a podcast with a lot of promise. TSIA had a solid understanding of the shift from products to service led growth. Excited to follow the content released by the TSIA team in this format.
Apple Podcasts5EdleguizamoUnited States5 years ago
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Apple Podcasts | #220 |  United Kingdom/Business/Management |
Apple Podcasts | #244 |  France/Business/Management |
Apple Podcasts | #121 |  Poland/Business/Management |
Apple Podcasts | #127 |  Switzerland/Business/Management |
Apple Podcasts | #157 |  Singapore/Business/Management |
Apple Podcasts | #196 |  Belgium/Business/Management |
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Frequently Asked Questions About This Podcast
What is This Podcast about and what kind of topics does it cover?
The show centers on how AI, services-led growth, and digital transformations are reshaping technology companies, with executives from enterprise software, hardware, and services sharing concrete use cases, go-to-market dynamics, and organizational shifts. Episodes frequently cover value-based pricing, CS as a service, AI-enabled support, and the evolving economics of software, often highlighting real-world deployments, ROI considerations, and the tension between sales-led and service-led engagement. Notably, discussions blend strategic frameworks with practical, data-driven insights from major vendors and innovative startups alike, making it a useful resource for leaders evaluating AI adoption, pricing models, and service strategies in tech... more
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These podcasts share a similar audience with this podcast:
1. The Ezra Klein Show
2. Up First from NPR
3. More or Less
4. The Curiosity Shop with Brené Brown and Adam Grant
5. Global News Podcast
How many episodes of this podcast are there?
this podcast launched 5 years ago and published 130 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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What guests have appeared on this podcast?
Recent guests on this podcast include:
1. Kusal DeSilva
2. Michael Harnum
3. Angelica Riemann
4. Cormac Whelan
5. Kathy Macchi
6. Sofi Elfving Hallberg
7. Alison McCauley
8. Mari Cross
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