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Artwork for TECHtonic: Trends in Technology and Services

TECHtonic: Trends in Technology and Services

Technology & Services Industry Association
Customer Success
Artificial Intelligence
Customer Experience
AI Capabilities
Saas
Professional Services
Salesforce
Managed Services Providers
Content Creation
Net Promoter Score
Change Management
Opentext
Operational Efficiency
Predictive Analytics
TSIA
Ai-Driven Support
Data Science
IT Infrastructure
Digital Customer Experience
Learning Automation

Join host Thomas Lah as he discusses shifts in the ever-changing technology industry with tech executives, researchers, and thought leaders who share their experience and provide their perspective and data on what companies should do to stay relevant, be profitable, and succeed.

PublishesTwice monthlyEpisodes116Founded4 years ago
Number of ListenersCategories
TechnologyBusinessManagement

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Artwork for TECHtonic: Trends in Technology and Services

Latest Episodes

In this episode of TECHtonic, host Thomas Lah, Executive Director of TSIA, speaks to Doug Duker, Global Leader of Customer Success at You.com, to unpack what truly sets AI-native startups apart from traditional SaaS companies. Doug shares how You.com... more

In this episode of TECHtonic, TSIA’s Executive Director and EVP Thomas Lah sits down with Alex Console, SVP of Global Support Services at Teradata, to explore what it takes to support one of the most complex customer environments in the tech industry... more

In this episode of TECHtonic, TSIA’s Executive Director and EVP, Thomas Lah, sits down with Srikrishnan Ganesan, Co-founder and CEO of Rocketlane, to explore how artificial intelligence is reshaping professional services, customer onboarding, and the... more

In this episode of TECHtonic, host Thomas Lah sits down with Shane Luke, VP of Workday AI, to explore how artificial intelligence is reshaping the way businesses manage people and money. From recruiting workflows and talent mobility, to contract inte... more

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Recent Guests

Alex Console
SVP of Global Support Services at Teradata
Teradata
Episode: 112. Modern Support at Scale
Srikrishnan Ganesan
Co-Founder and CEO of Rocketlane, a customer onboarding platform
Rocketlane
Episode: 111. AI, Customer Success, and the Blurring Lines of Services
Shane Luke
VP of Workday AI, leading the central AI team at Workday.
Workday
Episode: 110. Rewriting the Rules of Work with Workday AI
Dr. Chris Dede
Senior Research Fellow at Harvard Graduate School of Education
Harvard Graduate School of Education
Episode: 109. The Future Belongs to Adaptive Expertise
Ray Meiring
CEO of QorusDocs
QorusDocs
Episode: 108. Boring AI That Wins Big in the XaaS World
Wendy Wooley
Vice President of Customer Experience and Strategic Programs at ScienceLogic
ScienceLogic
Episode: 107. AI Isn’t Just a Feature It’s a Go-to-Market Strategy
Kelly Morgan
Chief Customer Officer at Docusign
Docusign
Episode: 106. No Seats Just Value as Docusign Redefines Customer Success
Chris Albro
SVP of Sales at People.AI, experienced in sales leadership roles and customer journey.
People.AI
Episode: 105. End of the Gut: AI Is the New Sales Instinct
Chad O'Connor
SVP of Sales at People.AI, with a traditional sales background and leadership experience.
People.AI
Episode: 105. End of the Gut: AI Is the New Sales Instinct

Host

Thomas Lah
Executive Director of the Technology and Services Industry Association, involved in exploring transformative strategies in technology and business management with thought leaders.

Reviews

4.9 out of 5 stars from 49 ratings
  • Such a wealth of knowledge! 🧠

    If you’re currently a tech business owner, entrepreneur, or want to be one in the future, then this podcast should be part of your content diet. What better way to keep up with the latest in the world of tech than to hear directly from leaders and innovators shaping the industry - thank you to the TSIA team for creating such an incredible resource!

    Apple Podcasts
    5
    ASobering
    United States3 years ago
  • Great content!

    A podcast where you can find the latest trends in the technology industry what you can do to keep up.

    Apple Podcasts
    5
    More Than Engineering
    Philippines3 years ago
  • Great content, mediocre audio

    I love this Podcast. It really helps me think about how to be a better CS practitioner and leader. My one wish is that the host would either put on a headset or move to a room with carpet. His portion of the audio is very echoey and sort to of distracting.

    Apple Podcasts
    4
    Veg-Ann
    United States4 years ago
  • I love anything TSIA serves up!

    I really like their research, so this is a welcome new resource

    Apple Podcasts
    5
    Jwseals
    United States4 years ago
  • Great start!

    An awesome start to a podcast with a lot of promise. TSIA had a solid understanding of the shift from products to service led growth. Excited to follow the content released by the TSIA team in this format.

    Apple Podcasts
    5
    Edleguizamo
    United States4 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

The content is frequently seen as insightful and relevant, making it an essential resource for tech professionals.
Some feedback mentions audio quality issues during discussions, suggesting areas for improvement in production.
Listeners appreciate the wealth of knowledge and insights shared in episodes, particularly valuing the practical strategies for navigating the technology industry.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Apple Podcasts
#162
France/Business/Management
Apple Podcasts
#63
Poland/Business/Management
Apple Podcasts
#149
Sweden/Business/Management
Apple Podcasts
#179
Austria/Business/Management

Talking Points

Recent interactions between the hosts and their guests.

112. Modern Support at Scale
Q: What do you envision as something that you can get your support folks to do that they don't have to do this stuff that technology can take care of?
The focus will shift to accelerating understanding of new technology stacks and helping customers achieve faster realization of high availability and performance optimization.
112. Modern Support at Scale
Q: How do you navigate conversations with customers that are on aging platforms?
We have a process to evaluate risk and make a recommendation on whether to provide a renewal, ensuring we protect the customer from possible risks associated with outdated software.
112. Modern Support at Scale
Q: How do you, Teradata, articulate that value to the customer in terms of how you're supporting them?
We focus on ensuring availability, performance and continuous improvement to customers so they realize the whole business outcomes from their investment on our platform.
111. AI, Customer Success, and the Blurring Lines of Services
Q: So what coaching would you give them?
You need to be in lockstep with where tech is in terms of what you're capable of using AI for in your own team today.
110. Rewriting the Rules of Work with Workday AI
Q: What upcoming features in AI are you most excited about?
Shane highlights complex reasoning capabilities that can transform traditional business processes beyond human limitations.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

Listeners per Episode
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Frequently Asked Questions About This Podcast

What is This Podcast about and what kind of topics does it cover?

This podcast explores the dynamic landscape of technology and services, focusing on the pivotal shifts that affect how companies operate and adapt to market changes. Each episode features discussions with tech executives, researchers, and industry thought leaders who share their insights on crucial topics such as artificial intelligence, customer success, pricing models, and workforce development. The conversations often emphasize the importance of staying relevant in a rapidly evolving tech environment while providing actionable strategies to achieve sustained profitability and success. Unique perspectives on integrating AI in business models, adaptive expertise, and innovative customer engagement approaches set this podcast apart as a val... more

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Which podcasts are similar to this podcast?

These podcasts share a similar audience with this podcast:

1. The Official SaaStr Podcast: SaaS | Founders | Investors
2. Coaching Real Leaders
3. Beyond The Prompt - How to use AI in your company
4. ReThinking
5. The Artificial Intelligence Show

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this podcast launched 4 years ago and published 116 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on this podcast?

Recent guests on this podcast include:

1. Alex Console
2. Srikrishnan Ganesan
3. Shane Luke
4. Dr. Chris Dede
5. Ray Meiring
6. Wendy Wooley
7. Kelly Morgan
8. Chris Albro

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