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Artwork for TECHtonic: Trends in Technology and Services

TECHtonic: Trends in Technology and Services

Technology & Services Industry Association
Customer Success
Artificial Intelligence
Customer Experience
Change Management
AI Capabilities
Saas
Professional Services
Salesforce
Managed Services Providers
Content Creation
Net Promoter Score
Operational Efficiency
Predictive Analytics
TSIA
Data Science
Ai-Driven Support
IT Infrastructure
Digital Customer Experience
Learning Automation
Education Services

Join host Thomas Lah as he discusses shifts in the ever-changing technology industry with tech executives, researchers, and thought leaders who share their experience and provide their perspective and data on what companies should do to stay relevant, be profitable, and succeed.

PublishesTwice monthlyEpisodes123Founded5 years ago
Number of ListenersCategories
BusinessTechnologyManagement

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Artwork for TECHtonic: Trends in Technology and Services

Latest Episodes

Net revenue retention is under pressure. SaaS growth has slowed. Sales and marketing budgets are shrinking. And AI is forcing companies to rethink everything, from seat-based pricing models to how they engage, retain, and grow customers.

In this epi... more

AI is no longer a distant promise, it’s actively reshaping how work gets done. But the biggest differentiator between companies that thrive and those that fall behind isn’t the technology itself. It’s how leaders guide people through the change.

In ... more

In the AI era, enterprise technology companies face a hard truth: generic platforms no longer win. Profitable growth now depends on delivering specific business outcomes, and that requires going deeper than ever before.

In this episode of TECHtonic,... more

AI is no longer a technology conversation, it’s an economic reckoning.

In this episode of TECHtonic, TSIA’s Thomas Lah is joined by J.B. Wood and George Humphrey to unpack the real-world implications of AI Economics through the headlines shaping ent... more

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Recent Guests

Brent Grimes
CEO of Reef AI
Reef AI
Episode: 120. AI vs. Renewal vs. Churn: Who Wins in 2026?
Alison McCauley
Author, expert, strategic advisor focused on the intersection of human behavior and technology change
Episode: 119. How Leaders Turn AI Into Compounding Business Value
Kusal De Silva
CEO of AptEdge
AptEdge
Episode: 116. The AI Last Mile: How AptEdge Is Redefining Enterprise Support
Aakrit Prasad
Co-founder of AptEdge
AptEdge
Episode: 116. The AI Last Mile: How AptEdge Is Redefining Enterprise Support
Rajat Shah
Vice President of Services at Tetra Pak
Tetra Pak
Episode: 115. Accomplishing Field Service Excellence with Trust, Transparency, and Delivery
Satya Gunampalli
CEO and Founder of G5 InfoTech, a consulting firm focused on AI
G5 InfoTech
Episode: 114. When AI Becomes the Strategy, Not the Tool
Alex Console
SVP of Global Support Services at Teradata
Teradata
Episode: 112. Modern Support at Scale
Srikrishnan Ganesan
Co-Founder and CEO of Rocketlane, a customer onboarding platform
Rocketlane
Episode: 111. AI, Customer Success, and the Blurring Lines of Services
Shane Luke
VP of Workday AI, leading the central AI team at Workday.
Workday
Episode: 110. Rewriting the Rules of Work with Workday AI

Host

Thomas Lah
Host and Executive Director of TSIA, a leading organization focused on technology and services excellence.

Reviews

4.9 out of 5 stars from 50 ratings
  • Such a wealth of knowledge! 🧠

    If you’re currently a tech business owner, entrepreneur, or want to be one in the future, then this podcast should be part of your content diet. What better way to keep up with the latest in the world of tech than to hear directly from leaders and innovators shaping the industry - thank you to the TSIA team for creating such an incredible resource!

    Apple Podcasts
    5
    ASobering
    United States3 years ago
  • Great content!

    A podcast where you can find the latest trends in the technology industry what you can do to keep up.

    Apple Podcasts
    5
    More Than Engineering
    Philippines4 years ago
  • Great content, mediocre audio

    I love this Podcast. It really helps me think about how to be a better CS practitioner and leader. My one wish is that the host would either put on a headset or move to a room with carpet. His portion of the audio is very echoey and sort to of distracting.

    Apple Podcasts
    4
    Veg-Ann
    United States4 years ago
  • I love anything TSIA serves up!

    I really like their research, so this is a welcome new resource

    Apple Podcasts
    5
    Jwseals
    United States5 years ago
  • Great start!

    An awesome start to a podcast with a lot of promise. TSIA had a solid understanding of the shift from products to service led growth. Excited to follow the content released by the TSIA team in this format.

    Apple Podcasts
    5
    Edleguizamo
    United States5 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

The show is recognized for its ability to keep audiences updated on the latest industry trends and predictions for future developments.
Listeners appreciate the wealth of knowledge and insights from industry leaders, deeming the content valuable for tech business owners and aspiring entrepreneurs.
Some audience members have commented on audio quality, expressing a desire for better sound clarity during discussions.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Talking Points

Recent interactions between the hosts and their guests.

120. AI vs. Renewal vs. Churn: Who Wins in 2026?
Q: What is the first AI case you're going to deploy in the next 60 days if you haven't done it?
This is where the game is going when it comes to Revenue.
119. How Leaders Turn AI Into Compounding Business Value
Q: What are other markers, metrics, indicators that you think leadership teams can look at to say, hey, we are making progress with AI?
Leaders should measure employee engagement with AI tools, develop habits around AI usage, and assess how broadly innovation is distributed across the organization.
119. How Leaders Turn AI Into Compounding Business Value
Q: What is the single most critical sort of mindset shift that leadership teams have to have to champion this transition with their employees?
Leaders need to focus on fostering a mindset of invention that encourages curiosity and experimentation.
118. Are Micro Verticals the Key to AI Profitability?
Q: What excites you about the future of services organizations in the AI era?
Services become an innovation engine, fostering creativity and engagement by solving real business problems and delivering tangible outcomes.
118. Are Micro Verticals the Key to AI Profitability?
Q: How do you deal with a customer who believes their company is unique?
The approach is to focus on the commonalities and reassure the customer by showcasing how their processes align with established standards without dismissing their unique aspects.

Audience Metrics

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Frequently Asked Questions About This Podcast

What is This Podcast about and what kind of topics does it cover?

This podcast offers insightful discussions on emerging trends and strategies within the technology and services sectors. Through engaging dialogues with industry executives, researchers, and thought leaders, it explores pivotal shifts impacting profitability and relevance in the rapidly evolving tech landscape. Topics commonly addressed include artificial intelligence deployment, customer success models, and innovative business practices, making it a vital resource for professionals seeking to enhance their understanding of current industry dynamics. The podcast distinguishes itself with a focus on practical advice and real-world case studies, equipping listeners with actionable insights.

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These podcasts share a similar audience with this podcast:

1. Marketplace
2. More or Less
3. WSJ What’s News
4. The Journal.
5. Pivot

How many episodes of this podcast are there?

this podcast launched 5 years ago and published 123 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on this podcast?

Recent guests on this podcast include:

1. Brent Grimes
2. Alison McCauley
3. Kusal De Silva
4. Aakrit Prasad
5. Rajat Shah
6. Satya Gunampalli
7. Alex Console
8. Srikrishnan Ganesan

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