Social Media CX Podcast
Brooke SellasHosted by Brooke Sellas, CEO of B Squared Media and a leading voice in social care, this podcast explores the untapped power of using social media to create unforgettable customer experiences. Each week, Brooke dives into real-world strategies, industry trends, and actionable insights to help brands level up their CX game on social. You’ll hear candid interviews with top CX and DCX experts, learn ... more
| Publishes | Weekly | Episodes | 67 | Founded | a year ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | MarketingManagementBusiness | |||
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Latest Episodes
Customer experience doesn’t usually break all at once. It’s often a series of small moments that aren’t handled quickly enough.
In this episode, I’m joined by Rani Parkinson, our Senior Social Care Account Manager at B Squared Media, to talk about w... more
Customer experience doesn’t break in one big moment. It breaks in the gaps.
In this final episode of the CX Under Pressure series, I’m pulling together the biggest patterns from the last four conversations and where things tend to break down.
It’s ... more
Most banks collect customer feedback. Very few actually use it.
In this episode, I talk with Scott Lee Holloway, Head of Customer Experience at APS Bank, about what it looks like to actually turn customer insight into action.
We get into how his te... more
AI is moving fast — but is your brand keeping up in a way that builds trust or quietly erodes it?
In this episode, I sit down with Lisa Martin — former NASA scientist, tech media strategist, iHeartRadio host, and host of CMOs Unscripted — to unpack ... more
Key Facts
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Reviews
- Great Pod for Marketers
Brooke is a great host, asking questions that get right into the insights that will make the difference for the listener. Fully recommend!
Apple Podcasts5Philtreagus
United Kingdom7 months ago - Exciting !
Had the opportunity to meet Brooke in person before and have been following her on social media ever since ! Extremely insightful in social media management, customer care, advertising and paid social services for all sized businesses
Apple Podcasts5Brian2793
United Statesa year ago
Chart Rankings
How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.
Apple Podcasts | #197 |  Finland/Business/Marketing |
Audience Metrics
Listeners, social reach, demographics and more for this podcast.
| Listeners per Episode | Gender Skew | Location | |||
|---|---|---|---|---|---|
| Interests | Professions | Age Range | |||
| Household Income | Social Media Reach | ||||
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Social Media CX Podcast launched a year ago and published 67 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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