Servicekosmos. Geschichten, Flops und Menschmomente®
Sabine Hübner, Ann-Kathrin KerksiekSabine Hübner, Service-Expertin und Keynote Speakerin, und Ann-Kathrin Kerksiek, Kommunikationswissenschaftlerin und Projekt- und Produktmanagerin bei forwardservice, diskutieren in „Servicekosmos“ über exzellenten Kundenservice, überraschende Geschichten und inspirierende Menschmomente®. Service sind wir ALLE. Genau deshalb haben wir den Servicekosmos geschaffen. Egal ob im Unternehmen, als Führu... more
| Publishes | Twice monthly | Episodes | 45 | Founded | 2 years ago |
|---|---|---|---|---|---|
| Language |  German | Number of Listeners | Categories | MarketingManagementBusiness |
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Latest Episodes
Service ist keine Technikfrage – sondern eine Frage von Haltung, Liebe zum Detail und echter Hingabe.
In dieser Folge trifft Sabine Hübner auf Stefania Lettini, Gründerin von Lettinis Amore per Gusto – und gemeinsam sprechen sie über Unternehmertum,... more
Kann Service so einfach sein, dass er begeistert? In dieser Folge sprechen Sabine Hübner und Ann-Kathrin Kerksiek über Excellence durch Zero Friction – und darüber, warum nicht große Wow-Momente, sondern oft die mühelose, klare und stimmige Customer ... more
Was hat Ikigai bitte mit Service zu tun? Eine Menge. Denn wenn Menschen wissen, was sie lieben, worin sie gut sind, was die Welt braucht – und wofür jemand bereit ist zu zahlen –, entsteht mehr als Motivation: Es entsteht Haltung. Und genau die macht... more
Kann man Emotionen planen? Und messen? In dieser Folge trifft Sabine Hübner auf Tanja Boss (Retail-Markenstrategin & Expertin für Customer Experience Design) – und gemeinsam zerlegen sie den vermeintlichen Widerspruch aus dem Titel: „Gefühl und KPI“.... more
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Apple Podcasts | #21 |  Austria/Business/Management |
Apple Podcasts | #172 | Austria/Business |
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| Listeners per Episode | Gender Skew | Location | |||
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this podcast launched 2 years ago and published 45 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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