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Artwork for Service Design YAP

Service Design YAP

Service Design Network UK
Service Design
Innovation
Design
Inclusive Design
User Experience
Professional Development
Magic
Underrepresented Communities
Accreditation
Continuous Professional Education
Design Thinking
Design Community
Mental Health
Trauma Informed Design
Kris Kelly-Frère
Storytelling
Natwest Group
Social Change
In-House Records
Prison Education

Service Design YAP is a community podcast from Service Design Network UK's chapter. Each episode profiles a member of the design community, exploring the lessons they've learned on their career path and the hearing their favourite design war stories. Why did we set up YAP? Well, many designers work in isolation and find it difficult to attend physical community meets ups. The podcast provi... more

PublishesMonthlyEpisodes32Founded2 years ago
Number of ListenersCategories
ArtsDesign

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Artwork for Service Design YAP

Latest Episodes

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The Service Design Global Conference is just under a month away, but we couldn't resist grabbing time with design podcast legends, and conference keynote presenters Jesse James Garrett and Peter Merholz. 

The  founders of Adaptive Pa... more

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In this bonus episode we speak to  Yvonne Tran, product design director at the  New York Times,  AND  Shipra Kayan,  Miro's Chief Design Evangelist, AND  Shelley Evenson, a founding SDN member and Berkeley Design Fellow.

So many stel... more

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Mark Howell, has had a rich and varied career.  He's the only person that I know that has a PhD in IVR.

In this episode Mark shares  his approach to service design leadership. He talks about intentionally crating a culture underpinne... more

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Design research is tricky.  When you work with a great design researcher you get to see the skill and subtlety involved in executing research that avoids biases and reveals fresh insights.  

When your research participants are neurod... more

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Recent Guests

Mark Howell
Strategic design leader and Director of Service Design
Episode: Leading Service Design Spanners, with Mark Howell.
Ashley Peacock
Senior Accessibility Consultant at AbilityNet with a focus on inclusive design research.
AbilityNet
Episode: Thinking about Inclusive Design Research, with Ashley Peacock from AbilityNet.
Hanna Kops
Head of Digital Experience at Transport for London
Transport for London
Episode: Designing the world's best digital transport experience, with TfL's Hanna Kops
Adam St John Lawrence
Cofounder of Service Jam, author, and renowned expert in the Service Design community.
Episode: Improv as a Prototype and other tactics designers need to steal from stage-craft, with Adam St John Lawrence
Ian Crawford
Head of Innovation Design at NatWest Group
NatWest Group
Episode: How your design superpowers can spark innovation with Ian Crawford from NatWest Group.
Adrian Westaway
Co-founder of Special Projects, blending magic with design.
Special Projects
Episode: Why magicians make the best designers, with Adrian Westaway, co-founder of Special Projects
Katie Murrie
Service design educator based in Dundee, Scotland, originally trained as a solicitor.
Service Design Academy
Episode: How should seasoned service designers invest their personal development budgets?
Kim Anderson
Service design educator with a background in creative design and learning development.
Service Design Academy
Episode: How should seasoned service designers invest their personal development budgets?
Elle Beange
Designer at Deloitte Digital specializing in inclusive design
Deloitte Digital
Episode: Thinking about Inclusive Service Design with Elle Beange from Deloitte Digital

Host

Stephen Wood
Host of Service Design YAP, Stephen Wood is actively involved in the Service Design Network and engages with various design communities.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Apple Podcasts
#194
United Kingdom/Arts/Design
Apple Podcasts
#249
Italy/Arts/Design
Apple Podcasts
#42
Indonesia/Arts/Design
Apple Podcasts
#73
Singapore/Arts/Design
Apple Podcasts
#78
Ireland/Arts/Design
Apple Podcasts
#128
Finland/Arts/Design
Apple Podcasts
#180
Norway/Arts/Design
Apple Podcasts
#185
Belgium/Arts/Design
Apple Podcasts
#225
Taiwan/Arts/Design
Apple Podcasts
#248
India/Arts/Design

Talking Points

Recent interactions between the hosts and their guests.

What D-School forgot to teach designers about storytelling, with Lyle Sandler
Q: How do you decide to write a book about storytelling for designers?
He indicates that he noticed a gap in design education regarding storytelling and felt compelled to write the book to help bridge this gap.
What D-School forgot to teach designers about storytelling, with Lyle Sandler
Q: Is there a right time and a wrong time to try and use narrative?
Sandler believes there is never a wrong time to use narrative, but emphasizes the importance of brevity and pacing in storytelling when necessary.
What D-School forgot to teach designers about storytelling, with Lyle Sandler
Q: What was the culture like when you landed? Did you find any friends, any like minds when you were first in banking?
Sandler notes that many individuals he encountered in banking also came from the arts, allowing for some creative expression despite the otherwise stiff environment.
What D-School forgot to teach designers about storytelling, with Lyle Sandler
Q: So as this is a podcast about storytelling, why don't you start by telling us a little bit about your background, Lyle?
Lyle H. Sandler shares that his design career started in fiction with work in theater, film, and television. He later transitioned to Wall Street, where he applied design thinking to business and now consults for multinational companies.
Leading Service Design Spanners, with Mark Howell.
Q: What are the things that you recommend most frequently to your team?
We share inspiring podcasts and books to help everyone develop.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

Listeners per Episode
Gender Skew
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Interests
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Frequently Asked Questions About Service Design YAP

What is Service Design YAP about and what kind of topics does it cover?

The podcast focuses on the dynamic field of service design, featuring in-depth conversations with professionals who share their experiences, insights, and challenges in the industry. It emphasizes community engagement among designers, seeking to bridge gaps of isolation often encountered in professional environments. Through storytelling and discussion of real-world applications, listeners gain a deeper understanding of the craft and the transformative role of design in various sectors, particularly in improving user experiences and fostering collaboration. Unique in its approach, the podcast also aims to create a supportive space for emerging and seasoned designers alike, making it a valuable resource for those interested in the field and ... more

Where can I find podcast stats for Service Design YAP?

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How many listeners does Service Design YAP get?

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What are the audience demographics for Service Design YAP?

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How many subscribers and views does Service Design YAP have?

To see how many followers or subscribers Service Design YAP has on Spotify and other platforms such as Castbox and Podcast Addict, simply upgrade your account. You'll also find viewership figures for their YouTube channel if they have one.

Which podcasts are similar to Service Design YAP?

These podcasts share a similar audience with Service Design YAP:

1. Creative Confidence Podcast
2. Design Better
3. The Diary Of A CEO with Steven Bartlett
4. 99% Invisible
5. Global News Podcast

How many episodes of Service Design YAP are there?

Service Design YAP launched 2 years ago and published 32 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

How do I contact Service Design YAP?

Our systems regularly scour the web to find email addresses and social media links for this podcast. We scanned the web and collated all of the contact information that we could find in our podcast database. But in the unlikely event that you can't find what you're looking for, our concierge service lets you request our research team to source better contacts for you.

Where can I see ratings and reviews for Service Design YAP?

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How do I access podcast episode transcripts for Service Design YAP?

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What guests have appeared on Service Design YAP?

Recent guests on Service Design YAP include:

1. Mark Howell
2. Ashley Peacock
3. Hanna Kops
4. Adam St John Lawrence
5. Ian Crawford
6. Adrian Westaway
7. Katie Murrie
8. Kim Anderson

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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