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Artwork for Service Design YAP

Service Design YAP

Service Design Network UK
Service Design
Innovation
Design
Inclusive Design
User Experience
Professional Development
Magic
Underrepresented Communities
Accreditation
Continuous Professional Education
Design Thinking
Design Community
Mental Health
Trauma Informed Design
Kris Kelly-Frère
Storytelling
Natwest Group
Social Change
Trust Building
Prison Education

Service Design YAP is a community podcast from Service Design Network UK's chapter. Each episode profiles a member of the design community, exploring the lessons they've learned on their career path and the hearing their favourite design war stories. Why did we set up YAP? Well, many designers work in isolation and find it difficult to attend physical community meets ups. The podcast provi... more

PublishesMonthlyEpisodes35Founded3 years ago
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DesignArts

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Artwork for Service Design YAP

Latest Episodes

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As the experience economy has expanded from hotels and theme parks to maternity wards and hospices, has design delivered better outcomes for people or have we designed out the more abstract parts of experiences, making them easier to mea... more

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Does the 21st century need a new leadership paradigm? Rama Geheerawo thinks that we do.  Through his work with global large enterprises, he's found that bringing a design sensibility to the task of redefining better formats for leadershi... more

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In this episode we talk to Marzia Aricò  about design leadership and Marzia shares great stories that illustrate the key to creating traction and long-term impact as a design leader.

We particularly liked talking about Marzia's experien... more

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The Service Design Global Conference is just under a month away, but we couldn't resist grabbing time with design podcast legends, and conference keynote presenters Jesse James Garrett and Peter Merholz. 

The  founders of Adaptive Path ... more

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Finding Our WayJesse James Garrett and Peter Merholz

Recent Guests

Tony Sampson
Reader in Digital Communication at Essex University, focusing on Human-Computer Interaction and design
Essex University
Episode: The Meaning in the Messiness: Exploring human experience from birth to death (via the pub) with Tony Sampson
Rama Gheerawo
Designer, author, leadership trainer, and founding member of the Helen Hamlyn Institute.
Helen Hamlyn Institute
Episode: From crying in the shower to creative leadership, with Rama Gheerawo.
Marzia Aricò
Design Guru and author of Design Leadership Chronicles
Episode: Are you a Design Leader or a Business Leader? YAP talks with Marzia Aricò
Mark Howell
Strategic design leader and Director of Service Design
Episode: Leading Service Design Spanners, with Mark Howell.
Ashley Peacock
Senior Accessibility Consultant at AbilityNet with a focus on inclusive design research.
AbilityNet
Episode: Thinking about Inclusive Design Research, with Ashley Peacock from AbilityNet.
Hanna Kops
Head of Digital Experience at Transport for London
Transport for London
Episode: Designing the world's best digital transport experience, with TfL's Hanna Kops
Adam St John Lawrence
Cofounder of Service Jam, author, and renowned expert in the Service Design community.
Episode: Improv as a Prototype and other tactics designers need to steal from stage-craft, with Adam St John Lawrence
Ian Crawford
Head of Innovation Design at NatWest Group
NatWest Group
Episode: How your design superpowers can spark innovation with Ian Crawford from NatWest Group.
Adrian Westaway
Co-founder of Special Projects, blending magic with design.
Special Projects
Episode: Why magicians make the best designers, with Adrian Westaway, co-founder of Special Projects

Host

Stephen Wood
Host of Service Design YAP

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Apple Podcasts
#161
United Kingdom/Arts/Design
Apple Podcasts
#37
Australia/Arts/Design
Apple Podcasts
#2
United Arab Emirates/Arts/Design
Apple Podcasts
#91
United Arab Emirates/Arts
Apple Podcasts
#176
Finland/Arts/Design
Apple Podcasts
#187
Sweden/Arts/Design
Apple Podcasts
#187
Spain/Arts/Design
Apple Podcasts
#187
Hong Kong/Arts/Design
Apple Podcasts
#232
Japan/Arts/Design
Apple Podcasts
#236
Ireland/Arts/Design

Talking Points

Recent interactions between the hosts and their guests.

From crying in the shower to creative leadership, with Rama Gheerawo.
Q: Can you give us an example of a large organisation that's embraced creative leadership, and has actually generated commercial impact through that move?
Rama cites Tata Consultancy Services as an example, where they have adopted a model of human growth, leading to improved employee satisfaction and operational efficiency.
From crying in the shower to creative leadership, with Rama Gheerawo.
Q: Can you tell us a little bit about the changes that have opened up this new opportunity for sort of a new model of leadership?
Rama explains that it came from reflections on the hate and hurt he observed, leading him to consider how design could address separation and exclusion through improved leadership.
Are you a Design Leader or a Business Leader? YAP talks with Marzia Aricò
Q: What should we keep, learn anew, or stop doing as we make that transition into leadership?
Understand the context within which you're operating and recognize that leadership is not a job title but an attitude.
What D-School forgot to teach designers about storytelling, with Lyle Sandler
Q: How do you decide to write a book about storytelling for designers?
He indicates that he noticed a gap in design education regarding storytelling and felt compelled to write the book to help bridge this gap.
What D-School forgot to teach designers about storytelling, with Lyle Sandler
Q: Is there a right time and a wrong time to try and use narrative?
Sandler believes there is never a wrong time to use narrative, but emphasizes the importance of brevity and pacing in storytelling when necessary.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

Listeners per Episode
Gender Skew
Location
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Frequently Asked Questions About Service Design YAP

What is Service Design YAP about and what kind of topics does it cover?

A problem-solving, practitioner-focused show that centers on designers and design leaders sharing real-world experiences from the field. Across episodes, listeners get candid conversations about career paths, leadership, service design, and the messy human factors that shape public services and products. Guests range from academics to industry practitioners, exploring topics like inclusive design, storytelling for designers, design-led transformation, and navigating uncertainty with AI and new technologies. The tone is practical and insight-driven, with a strong emphasis on case studies, lessons learned, and community voices from the UK design scene. A notable strength is its ability to surface new research, fresh perspectives, and tangible... more

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To see how many followers or subscribers Service Design YAP has on Spotify and other platforms such as Castbox and Podcast Addict, simply upgrade your account. You'll also find viewership figures for their YouTube channel if they have one.

Which podcasts are similar to Service Design YAP?

These podcasts share a similar audience with Service Design YAP:

1. Design Better
2. Finding Our Way

How many episodes of Service Design YAP are there?

Service Design YAP launched 3 years ago and published 35 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

How do I contact Service Design YAP?

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What guests have appeared on Service Design YAP?

Recent guests on Service Design YAP include:

1. Tony Sampson
2. Rama Gheerawo
3. Marzia Aricò
4. Mark Howell
5. Ashley Peacock
6. Hanna Kops
7. Adam St John Lawrence
8. Ian Crawford

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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