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Artwork for Service Design Show

Service Design Show

Service Design Show
Service Design
Community Building
Sustainability
In-House Designers
Behavioral Economics
Collaboration
Psychological Safety
Entrepreneurship
Customer Experience
Design Operations
Innovation
Design Thinking
Researchops
Lean Coffee Format
Framework Fair
Networking
Work-Life Balance
Intuit
Agile Process
Personal Growth

Go beyond the basics of service design and learn what it truly takes to deliver services that make a positive impact on people, business and planet.

PublishesWeeklyEpisodes295Founded9 years ago
Number of ListenersCategory
Business

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Artwork for Service Design Show

Latest Episodes

I recently started playing Padel...

And like with all my new hobbies, I enjoy getting good gear.

So after some research, I treated myself to a racket from the higher end of the market.

Now, when I'm on the court playing and lose, I could (might) c... more

YouTube

Do you ever wonder about the "so what?" of your journey maps...

To this day, I often see that journey mapping is treated as a "documentation" exercise.

Basically as a way to visualize our customers experiences. And while having that visual overvie... more

The things service design professionals have to deal with...

Okay, so your boss tells you drive to a place with “a great view,” hands a full tank of gas, and wished good luck. Oh and by the way, we need to be there in 30-days, no compass, no map.

N... more

YouTube

Are you tired of proving the value of service design… over and over again?

Well, I'm happy to share that you're not alone. It's one of the most common frustrations I hear from professionals in our field.

You work hard, you get a win, you move the ... more

Key Facts

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Recent Guests

Stacey Barr
Renowned performance measurement expert
Episode: What if You Could Prove Your Impact With Just One Goal? / Stacey Barr / Ep. #237
Sara Langston
Service design professional with a background in local government administration.
Episode: Here's How To Break Free From the "Prove It Again" Cycle / Inside Service Design / Ep. #05
Nancy Samayoa
Service designer with a background in architecture and experience in educational contexts.
University of Melbourne
Episode: Here's How To Break Free From the "Prove It Again" Cycle / Inside Service Design / Ep. #05
Ron Bronson
Former head of design at 18F and part-time professor at the University of Michigan
University of Michigan
Episode: Repairing Service Design for the Age of AI / Ron Bronson / Ep. #236
Martha Edwards
A service design professional with extensive experience in public sector projects.
Formerly Government Digital Service (UK) and various Canadian government levels.
Episode: How to find Joy in the Slow Pace of Change / Martha Edwards / Ep. #234
Jen Briselli
Deep thinker with a unique lens on systems and patterns, experienced in service and experience design.
Topology Insight
Episode: How to Create Change That Actually Sticks / Jen Briselli / Ep. #231
Irina Damascan
Experienced professional in service design with a background in architecture.
Episode: The Unconventional Design Tools That Move The Needle In-house / Inside Service Design / Ep. #03
Gina Mendolia
Professional with a non-traditional background in biotech and operations, engaged in human-centered design.
Episode: The Unconventional Design Tools That Move The Needle In-house / Inside Service Design / Ep. #03
James Lang
James has a rich background in UX research and is passionate about the intentional design of communities.
Together by Design Collective
Episode: Is Community the Key to Designing More Humane Services? / James Lang / Ep. #227

Host

Marc van Tijn
Host of discussions that focus on the intersection of service design, user experience, and organizational dynamics, drawing on diverse guest experiences.

Reviews

4.7 out of 5 stars from 102 ratings
  • So many awesome ideas.

    The Service Design Show is packed with stories, insights and ideas for service designers around the world. So glad to see more people and organizations embracing it and Marc has been an instrumental part in getting them there.

    Apple Podcasts
    5
    Joeri777
    Netherlands5 years ago
  • Yes!!

    Enjoying the episodes so far! Keep it coming!

    Apple Podcasts
    5
    yasmin_thelight
    Philippines6 years ago
  • My fav design podcast

    As a service designer I have to say this is my favorite show. Although SD seems like a hot topic right now, there’s few spaces where you can listen to professionals discuss about their current challenges and aspirations for the practice. I specially love to see representation from many places in the world, including guests from Mexico, my country :) Keep up the good work Marc!

    Apple Podcasts
    5
    gabrielasalinas
    Mexico7 years ago
  • Doesn’t answer harder questions

    The episode ‘ask harder questions’ points out the flaws in service design. By not being able to answer harder questions then: how to serve/sell more products the quickest so we have more revenues so our stakeholder are happy. My subscription ends here...

    Service design=Management lingo 14.7beta

    Apple Podcasts
    1
    dr kelso
    Netherlands7 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Some critiques mention a need for addressing tougher industry issues more directly in discussions.
Listeners appreciate the focus on real-world insights and diverse guest backgrounds in service design.
The show is praised for its actionable advice and relevance to current challenges in the field.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Apple Podcasts
#179
Poland/Business

Talking Points

Recent interactions between the hosts and their guests.

Designing for Impact, Not Just for Humans / Ben Rennie / Ep. #235
Q: How do we still push forward in organizations that don't have explicit values like climate health or environment?
We can advocate for climate and community in our roles and push for better values in design.
Designing for Impact, Not Just for Humans / Ben Rennie / Ep. #235
Q: What is the cost that we're currently paying by not stepping into our creative DNA?
The opportunities that exist in front of us, as well as the fear versus possibility that confronts us.
The 'Trojan Horse' Strategy for Sustainable Service Design / James Chudley / Ep. #230
Q: How do you define a sustainable service?
Sustainable services should meet user needs without compromising future requirements, thus allowing organizations to last longer and minimize their environmental and societal impact.
Why Your Best Work Goes Unnoticed (and What to Do About It) / Kat Thackray /Ep 229
Q: What work is required to design better team dynamics?
Designing better team dynamics involves understanding relational aspects, facilitating difficult conversations, and fostering an environment of trust and collaboration.
Why Your Best Work Goes Unnoticed (and What to Do About It) / Kat Thackray /Ep 229
Q: What does success look like?
Success looks like a team working together with clear communication, psychological safety, and the ability to acknowledge complexity, leading to faster and better solutions.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

Listeners per Episode
Gender Skew
Location
Interests
Professions
Age Range
Household Income
Social Media Reach

Frequently Asked Questions About Service Design Show

What is Service Design Show about and what kind of topics does it cover?

Focusing on the multifaceted world of service design, this podcast explores innovative strategies and real-world applications that enhance the delivery of services with a positive impact. Episodes feature in-depth discussions with industry experts on topics such as integrating sustainability into service design practices, adapting to systemic issues within organizations, and leveraging creativity to enact meaningful change. Unique insights are shared from guests who bring diverse backgrounds, allowing listeners to grasp various viewpoints and solutions relevant to contemporary challenges faced in service design.

Where can I find podcast stats for Service Design Show?

Rephonic provides a wide range of podcast stats for Service Design Show. We scanned the web and collated all of the information that we could find in our comprehensive podcast database. See how many people listen to Service Design Show and access YouTube viewership numbers, download stats, audience demographics, chart rankings, ratings, reviews and more.

How many listeners does Service Design Show get?

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What are the audience demographics for Service Design Show?

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How many subscribers and views does Service Design Show have?

To see how many followers or subscribers Service Design Show has on Spotify and other platforms such as Castbox and Podcast Addict, simply upgrade your account. You'll also find viewership figures for their YouTube channel if they have one.

Which podcasts are similar to Service Design Show?

These podcasts share a similar audience with Service Design Show:

1. Service Design YAP
2. Creative Confidence Podcast
3. Hard Fork
4. Design Better
5. Design Matters with Debbie Millman

How many episodes of Service Design Show are there?

Service Design Show launched 9 years ago and published 295 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

How do I contact Service Design Show?

Our systems regularly scour the web to find email addresses and social media links for this podcast. We scanned the web and collated all of the contact information that we could find in our podcast database. But in the unlikely event that you can't find what you're looking for, our concierge service lets you request our research team to source better contacts for you.

Where can I see ratings and reviews for Service Design Show?

Rephonic pulls ratings and reviews for Service Design Show from multiple sources, including Spotify, Apple Podcasts, Castbox, and Podcast Addict.

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How do I access podcast episode transcripts for Service Design Show?

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What guests have appeared on Service Design Show?

Recent guests on Service Design Show include:

1. Stacey Barr
2. Sara Langston
3. Nancy Samayoa
4. Ron Bronson
5. Martha Edwards
6. Jen Briselli
7. Irina Damascan
8. Gina Mendolia

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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