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Artwork for Service Design Show

Service Design Show

Service Design Show
Service Design
Journey Management
Customer Experience
Community Building
Artificial Intelligence
Sustainability
Change Management
Collaboration
Community Engagement
Leadership
Design Thinking
Professional Growth
Designops
Storytelling
User Experience
Inclusive Design
Design
In-House Service Design
Learning
Education

Go beyond the basics of service design and learn what it truly takes to deliver services that make a positive impact on people, business and planet.

PublishesWeeklyEpisodes342Founded11 years ago
Number of ListenersCategory
Business

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Artwork for Service Design Show

Latest Episodes

Service design is not just invisible processes. Discover how the physical objects we interact with every day quietly shape customer trust and redefine user experiences.

We usually assume services are completely intangible. You cannot put a service o... more

YouTube

Wondering how to pitch journey management to your team or if you should attend the biggest event in the space? TheyDo CEO Jochem van der Veer shares a brilliant flowchart to help you decide exactly who needs to be in the room.

In this final install... more

Listening is the ultimate communication cheat code, yet nobody ever trains for it. Join us as Karen Hentschel reveals her radical 15-minute listening practice and how to turn complex information into human connection.

Karen is the co-founder of Sim... more

YouTube

Tired of polished case studies that ignore the messy reality of driving organizational change? In this episode, Cecilie Kobbelgaard shares the unfiltered truth about embedding journey management inside Grundfos over the last four years.

🎧 In This E... more

Key Facts

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Recent Guests

Jochem van der Veer
CEO and co-founder of TheyDo
TheyDo
Episode: What's This Journey Management Conference All About? / Jochem van der Veer / #BTM26
Karen Hentschel
Service designer and co-founder of Simply Onno, formerly of Nokia, Fjord, and IDEO
Simply Onno
Episode: The Skill Every Design Professional Assumes They Already Have / Karen Hentschel / Episode #265
Cecilie Kobbelgaard
Internal service design lead at Grundfos responsible for kicking off customer journey management globally
Grundfos
Episode: Why Journey Mapping Is the EASY Part / Cecilie Kobbelgaard / #BTM26
Lara Salinas
Researcher and educator; involved with Camden Council
Camden Council
Episode: Why Empathy Isn't Enough in Service Design / Lara Salinas / Episode #264
Stefan Wörnle
Senior Management Global Consumer Experience at MediaMarkt Saturn
MediaMarktSaturn
Episode: Why Your Best Ideas Never Get Implemented / Stefan Wörnle / BTM26
Mariana Salgado
Argentinian designer activist coordinating public sector designers; host of Diseño y Diáspora
ICOS (Integrated Carbon Observation System)
Episode: The Design Skill Everyone Assumes They Have / Mariana Salgado / Ep. #263
Zac Heisey
Senior Consumer Experience Designer at Kaiser Permanente
Kaiser Permanente
Episode: The Job You Were Hired for Doesn't Actually Exist / Zac & Jeff / Inside Service Design #15
Jeff Hoekwater
Lead Service Designer (recently switched to government role)
Unnamed government role
Episode: The Job You Were Hired for Doesn't Actually Exist / Zac & Jeff / Inside Service Design #15
Ida Persson
Designer who asks big questions about design's role and ethics
Designer (IDEO in Munich, independent practitioner)
Episode: The Hidden Cost of Chasing Career Success / Ida Persson / Episode #262

Host

Marc van Tijn
Host of the show; central figure coordinating interviews on service design, governance, and practice.

Reviews

4.7 out of 5 stars from 106 ratings
  • So many awesome ideas.

    The Service Design Show is packed with stories, insights and ideas for service designers around the world. So glad to see more people and organizations embracing it and Marc has been an instrumental part in getting them there.

    Apple Podcasts
    5
    Joeri777
    Netherlands6 years ago
  • Yes!!

    Enjoying the episodes so far! Keep it coming!

    Apple Podcasts
    5
    yasmin_thelight
    Philippines7 years ago
  • My fav design podcast

    As a service designer I have to say this is my favorite show. Although SD seems like a hot topic right now, there’s few spaces where you can listen to professionals discuss about their current challenges and aspirations for the practice. I specially love to see representation from many places in the world, including guests from Mexico, my country :) Keep up the good work Marc!

    Apple Podcasts
    5
    gabrielasalinas
    Mexico8 years ago
  • Doesn’t answer harder questions

    The episode ‘ask harder questions’ points out the flaws in service design. By not being able to answer harder questions then: how to serve/sell more products the quickest so we have more revenues so our stakeholder are happy. My subscription ends here...

    Service design=Management lingo 14.7beta

    Apple Podcasts
    1
    dr kelso
    Netherlands8 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

The show is packed with stories, insights and ideas for service designers; Marc has helped expand the community.
This is my favorite design podcast for global perspectives and practical challenges.
Enjoying the episodes so far; keep it coming!
One episode critiques the limits of service design and asks for harder questions; may feel controversial for some listeners.

Top Business Podcasts

Talking Points

Recent interactions between the hosts and their guests.

What's This Journey Management Conference All About? / Jochem van der Veer / #BTM26
Q: How do you balance your commercial interests as TheyDo and the interest of the community, the visitors?
Jochem says the program gives TheyDo a limited presence, including a product reveal, while focusing on practitioners' work and shared learning. He says the conference is not branded as a TheyDo event because the company aims to facilitate the community and deliver value to attendees.
What's This Journey Management Conference All About? / Jochem van der Veer / #BTM26
Q: How do I know whether or not I should buy a ticket, go to London and join?
Jochem advises first checking whether there is an identified need for journey management in the organization. If there is, attendees can assess their team's readiness and whether they should attend alone to learn or bring the person who owns the problem they want to solve.
The Skill Every Design Professional Assumes They Already Have / Karen Hentschel / Episode #265
Q: How can you use your ability, your craft, your access, to open a conversation about something uncomfortable?
Hentschel offers this as a reflection question, encouraging people to use their skills and position to create space for difficult conversations.
The Skill Every Design Professional Assumes They Already Have / Karen Hentschel / Episode #265
Q: What is real listening to you, and have you been in situations where, when you really listened, it made you feel uncomfortable?
Hentschel says real listening means hearing without judging, replying, or trying to solve the issue, and instead asking questions to understand and learn. She finds it difficult because designers often jump to solutions, but says listening longer can reveal the underlying reason behind what someone first says.
Why Journey Mapping Is the EASY Part / Cecilie Kobbelgaard / #BTM26
Q: What do you mean with that focus on not treating it as a theoretical exercise?
Cecilie emphasizes that people should talk to real colleagues about real problems and opportunities, and move away from treating journey management as rocket science toward practical, repeatable actions that improve daily work.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

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Frequently Asked Questions About Service Design Show

What is Service Design Show about and what kind of topics does it cover?

The show centers on practical, human-centered service design and the organizational dynamics that enable or hinder impact at scale. Episodes frequently explore how to turn insights into decisions, the role of governance and ownership in driving CX improvements, and the evolving influence of AI, futures thinking, and mindful design within complex organizations. Guests range from in-house practitioners to researchers and industry veterans, offering concrete playbooks, governance tactics, and ethical considerations for delivering value to people and systems alike. A standout is the emphasis on culture, collaboration, and community (The Circle) as essential ingredients for durable impact beyond one-off projects.

What makes it noteworthy is the... more

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How many listeners does Service Design Show get?

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What are the audience demographics for Service Design Show?

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How many subscribers and views does Service Design Show have?

To see how many followers or subscribers Service Design Show has on Spotify and other platforms such as Castbox and Podcast Addict, simply upgrade your account. You'll also find viewership figures for their YouTube channel if they have one.

Which podcasts are similar to Service Design Show?

These podcasts share a similar audience with Service Design Show:

1. Creative Confidence Podcast
2. Lenny's Podcast: Product | Career | Growth
3. Design Matters with Debbie Millman
4. Power of Ten with Andy Polaine
5. The Knowledge Project

How many episodes of Service Design Show are there?

Service Design Show launched 11 years ago and published 342 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

How do I contact Service Design Show?

Our systems regularly scour the web to find email addresses and social media links for this podcast. We scanned the web and collated all of the contact information that we could find in our podcast database. But in the unlikely event that you can't find what you're looking for, our concierge service lets you request our research team to source better contacts for you.

Where can I see ratings and reviews for Service Design Show?

Rephonic pulls ratings and reviews for Service Design Show from multiple sources, including Spotify, Apple Podcasts, Castbox, and Podcast Addict.

View all the reviews in one place instead of visiting each platform individually and use this information to decide if a show is worth pitching or not.

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Rephonic provides full transcripts for episodes of Service Design Show. Search within each transcript for your keywords, whether they be topics, brands or people, and figure out if it's worth pitching as a guest or sponsor. You can even set-up alerts to get notified when your keywords are mentioned.

What guests have appeared on Service Design Show?

Recent guests on Service Design Show include:

1. Jochem van der Veer
2. Karen Hentschel
3. Cecilie Kobbelgaard
4. Lara Salinas
5. Stefan Wörnle
6. Mariana Salgado
7. Zac Heisey
8. Jeff Hoekwater

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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