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Service Design Show

Service Design Show
Service Design
Journey Management
Customer Experience
Community Building
Artificial Intelligence
Sustainability
Change Management
Collaboration
Community Engagement
Leadership
Design Thinking
Professional Growth
Designops
Storytelling
User Experience
Inclusive Design
Design
In-House Service Design
Learning
Advancing Service Design Conference

Go beyond the basics of service design and learn what it truly takes to deliver services that make a positive impact on people, business and planet.

PublishesWeeklyEpisodes332Founded10 years ago
Number of ListenersCategory
Business

Listen to this Podcast

Artwork for Service Design Show

Latest Episodes

Are your customers tired of dealing with slow and broken systems? Discover what happens when everyday people start using powerful new tools to bypass your organization entirely.

For years, companies and public institutions have delivered bad service... more

YouTube

Are you tired of the relentless AI marketing hype but know you can't afford to ignore it? Discover how to stop blindly applying AI and start mastering it as a malleable "design material" to build impactful, user-centered services .

It’s time to stop... more

YouTube

Want to secure executive buy-in? Stop waiting for a strategic brief from leadership, learn how to pitch solutions that solve your VP's biggest headache.

Tired of doing incredible journey mapping work only to realize you still aren't invited to the r... more

Are you tired of design feeling boxed in by limiting beliefs and endless support tickets? In this episode, we explore how to break free from the status quo and tackle meaningful, system-level challenges that actually change lives.

There isn't a sing... more

YouTube

Key Facts

Accepts Guests
Accepts Sponsors
Contact Information
Podcast Host
Number of Listeners
Find out how many people listen to this podcast per episode and each month.

Recent Guests

Ovetta Sampson
Founder of Right AI
Right AI
Episode: Why Mindless AI Is the Real Danger / Ovetta Sampson / Episode #259
Meghan Bausone
PhD in Design researching maternal health; former midwife; maternal health advocate
Academic researcher; practitioner in maternal health
Episode: Why the System Isn't Broken (and How to Change It Anyway) / Meghan Bausone / Episode #258
Lucy Kimball
Professor of contemporary design practices at Central St. Martins, University of the Arts London
Central St. Martins, University of the Arts London
Episode: Uncovering The Futures Blind Spot in Service Design / Lucy Kimbell / Episode #257
Nan O'Sullivan
Principal fellow and academic focusing on design innovation
Victoria University of Wellington (University of Design Innovation)
Episode: How to Escape the Service Design Efficiency Trap / Nan O'Sullivan / Episode #256
Jennifer Kitchen
Service designer focused on supply chain simplification for a large grocery network
Episode: The Art of the "Sneaky" Service Designer / Inside Service Design / Max & Jennifer
Max Seabrooke
Customer experience lead at Fairphone with background in hardware and digital UX
Fairphone
Episode: The Art of the "Sneaky" Service Designer / Inside Service Design / Max & Jennifer
John Ayers
Industry veteran, host of the Disruptors Confessions Podcast
Disruptors Confessions Podcast
Episode: What the Agentic Era Means for Service Design / John Ayers / Ep. #254
Sara Wachter-Boettcher
Writer and designer focused on humane technology and organizational culture
Active Voice, Circle community
Episode: Reclaiming Your Energy When Design Feels Like a Losing Battle / Sara / Ep. #253
Elle Beaumont-Bilsby
Project manager in higher education
Australia
Episode: How to Thrive When Your Company Doesn't Get Service Design / Inside Service Design / Elle & Nick / Ep. #12

Host

Marc van Tijn
Host of the show; central figure coordinating interviews on service design, governance, and practice.

Reviews

4.7 out of 5 stars from 104 ratings
  • So many awesome ideas.

    The Service Design Show is packed with stories, insights and ideas for service designers around the world. So glad to see more people and organizations embracing it and Marc has been an instrumental part in getting them there.

    Apple Podcasts
    5
    Joeri777
    Netherlands6 years ago
  • Yes!!

    Enjoying the episodes so far! Keep it coming!

    Apple Podcasts
    5
    yasmin_thelight
    Philippines7 years ago
  • My fav design podcast

    As a service designer I have to say this is my favorite show. Although SD seems like a hot topic right now, there’s few spaces where you can listen to professionals discuss about their current challenges and aspirations for the practice. I specially love to see representation from many places in the world, including guests from Mexico, my country :) Keep up the good work Marc!

    Apple Podcasts
    5
    gabrielasalinas
    Mexico8 years ago
  • Doesn’t answer harder questions

    The episode ‘ask harder questions’ points out the flaws in service design. By not being able to answer harder questions then: how to serve/sell more products the quickest so we have more revenues so our stakeholder are happy. My subscription ends here...

    Service design=Management lingo 14.7beta

    Apple Podcasts
    1
    dr kelso
    Netherlands8 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

The show is packed with stories, insights and ideas for service designers; Marc has helped expand the community.
This is my favorite design podcast for global perspectives and practical challenges.
Enjoying the episodes so far; keep it coming!
One episode critiques the limits of service design and asks for harder questions; may feel controversial for some listeners.

Talking Points

Recent interactions between the hosts and their guests.

Why Mindless AI Is the Real Danger / Ovetta Sampson / Episode #259
Q: How should teams start shaping model behavior?
Teams should shift left to influence the context window, define three-tier confidence, establish data provenance, and implement feedback loops and ombudsman-style review processes to catch errors early and align outputs with human values.
Why Mindless AI Is the Real Danger / Ovetta Sampson / Episode #259
Q: What does mindful AI mean in practice?
Mindful AI is about recognizing human limits, anthropomorphism risks, and designing AI systems so humans remain in control, with clear guardrails, context-aware usage, and explicit disclosure of what the AI can and cannot do.
Uncovering The Futures Blind Spot in Service Design / Lucy Kimbell / Episode #257
Q: How can designers start building futures literacy in their day-to-day work?
She recommends adopting an anticipatory mindset, paying attention to uncertainty, questioning assumptions about the future, and integrating structured futures thinking into team practices, including timelines, decision-making, and project selection.
Uncovering The Futures Blind Spot in Service Design / Lucy Kimbell / Episode #257
Q: What sparked Lucy to write about the futures of design and to explore uncertainties rather than predictions?
Lucy explains that while there are many futures reports and academic discussions, there was a gap in how futures thinking was integrated into professionalized design practice. She was drawn to explore uncertainties to help designers anticipate and shape their own practice rather than merely predicting a single future.
Practicing Service Design Jiu-Jitsu to Get Things Shipped / JonDelina & Gabriel / Inside SD Ep. #14
Q: JD, what question would you have for Gabriel and others listening about evolving the craft in political contexts within large organizations?
I'd ask how you balance maintaining practical, user-centered tooling with the political pressures and governance structures that shape what actually gets shipped, and how you ensure momentum from discovery to measurable impact.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

Listeners per Episode
Gender Skew
Location
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Professions
Age Range
Household Income
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Frequently Asked Questions About Service Design Show

What is Service Design Show about and what kind of topics does it cover?

The show centers on practical, human-centered service design and the organizational dynamics that enable or hinder impact at scale. Episodes frequently explore how to turn insights into decisions, the role of governance and ownership in driving CX improvements, and the evolving influence of AI, futures thinking, and mindful design within complex organizations. Guests range from in-house practitioners to researchers and industry veterans, offering concrete playbooks, governance tactics, and ethical considerations for delivering value to people and systems alike. A standout is the emphasis on culture, collaboration, and community (The Circle) as essential ingredients for durable impact beyond one-off projects.

What makes it noteworthy is the... more

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How many listeners does Service Design Show get?

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What are the audience demographics for Service Design Show?

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How many subscribers and views does Service Design Show have?

To see how many followers or subscribers Service Design Show has on Spotify and other platforms such as Castbox and Podcast Addict, simply upgrade your account. You'll also find viewership figures for their YouTube channel if they have one.

Which podcasts are similar to Service Design Show?

These podcasts share a similar audience with Service Design Show:

1. Creative Confidence Podcast
2. The Mel Robbins Podcast
3. The Diary Of A CEO with Steven Bartlett
4. Worklife with Molly Graham
5. This is HCD: Human-Centred Design, UX & Service Design

How many episodes of Service Design Show are there?

Service Design Show launched 10 years ago and published 332 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

How do I contact Service Design Show?

Our systems regularly scour the web to find email addresses and social media links for this podcast. We scanned the web and collated all of the contact information that we could find in our podcast database. But in the unlikely event that you can't find what you're looking for, our concierge service lets you request our research team to source better contacts for you.

Where can I see ratings and reviews for Service Design Show?

Rephonic pulls ratings and reviews for Service Design Show from multiple sources, including Spotify, Apple Podcasts, Castbox, and Podcast Addict.

View all the reviews in one place instead of visiting each platform individually and use this information to decide if a show is worth pitching or not.

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What guests have appeared on Service Design Show?

Recent guests on Service Design Show include:

1. Ovetta Sampson
2. Meghan Bausone
3. Lucy Kimball
4. Nan O'Sullivan
5. Jennifer Kitchen
6. Max Seabrooke
7. John Ayers
8. Sara Wachter-Boettcher

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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