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Artwork for Service Design Show

Service Design Show

Service Design Show
Service Design
Community Building
In-House Designers
Collaboration
Psychological Safety
Behavioral Economics
Customer Experience
Design Operations
Innovation
Design Thinking
Researchops
Lean Coffee Format
Networking
Framework Fair
Social Impact
Connection Crisis
Work-Life Balance
Agile Process
Intuit
Personal Growth

Go beyond the basics of service design and learn what it truly takes to deliver services that make a positive impact on people, business and planet.

PublishesWeeklyEpisodes306Founded10 years ago
Number of ListenersCategory
Business

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Artwork for Service Design Show

Latest Episodes

Sorry, but I have to say it...

We are optimizing our way to boredom.

Measure everything, test every variation, and optimize the customer journey until it’s "perfect".

That seems to be the mantra of modern business today.

But in this first episod... more

We need to talk about the "intern" sitting on your desktop...

Come on, you know the one.

Sure, they are fast, very eager to please, and can process data at lightning speeds.

But they also have a bad habit of hallucinating facts and making things... more

Sure, design might be going through a tough period...

But as the saying goes, "never waste a good crisis."

So this moment of uncertainty, where everyone is wondering if (or rather when) AI will take over their job, might actually be our biggest opp... more

YouTube

Here is a hot take, empathy is becoming "theater"...

I mean, it's that feeling you get when you receive a "hyper-personalized" yet clearly automated email saying "We are so deeply sorry to see you go".

To me, it just feels insincere. Actually, it e... more

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Recent Guests

Judith Buhmann
Specializing in inclusive design within the nonprofit sector.
Episode: Designing for Truth in an Era of AI Hallucinations / Inside Service Design / Episode #08
Jessica Dugan
Focusing on internal systems and employee experience in large corporate settings.
Episode: Designing for Truth in an Era of AI Hallucinations / Inside Service Design / Episode #08
Dan Saffer
Design expert with 25 years of experience in the field.
Episode: Fighting the "Enshittification" of Experience / Dan Saffer / Ep. #243
Mark Howell
Service design leader with experience connecting design to business value and strategy.
Episode: The Missing Link Between Service Design and Business Goals / Mark Howell / Ep. #241
Ben McKellen
Seasoned professional in service design and founding member of the Circle community
Financial services firm
Episode: How to Win In-House: Don't Take Your True Superpowers For Granted / Inside Service Design / Ep. #06
Heydn Eriksson
Expert in visualization and service design, also a founding member of the Circle community
Autodesk
Episode: How to Win In-House: Don't Take Your True Superpowers For Granted / Inside Service Design / Ep. #06
Dan Szuc
Co-founder of a company focused on the human side of work and author of multiple books on meaningful work and culture.
ApogeeHK
Episode: Why We Should Reframe Culture as a Design Challenge / Dan Szuc / Episode #239
Stacey Barr
Renowned performance measurement expert
Episode: What if You Could Prove Your Impact With Just One Goal? / Stacey Barr / Ep. #237
Sara Langston
Service design professional with a background in local government administration.
Episode: Here's How To Break Free From the "Prove It Again" Cycle / Inside Service Design / Ep. #05

Host

Marc van Tijn
Host of various episodes, bringing extensive experience from the Service Design Show. Engages in discussions on meaningful service design principles and practices that impact people and organizations.

Reviews

4.7 out of 5 stars from 102 ratings
  • So many awesome ideas.

    The Service Design Show is packed with stories, insights and ideas for service designers around the world. So glad to see more people and organizations embracing it and Marc has been an instrumental part in getting them there.

    Apple Podcasts
    5
    Joeri777
    Netherlands5 years ago
  • Yes!!

    Enjoying the episodes so far! Keep it coming!

    Apple Podcasts
    5
    yasmin_thelight
    Philippines7 years ago
  • My fav design podcast

    As a service designer I have to say this is my favorite show. Although SD seems like a hot topic right now, there’s few spaces where you can listen to professionals discuss about their current challenges and aspirations for the practice. I specially love to see representation from many places in the world, including guests from Mexico, my country :) Keep up the good work Marc!

    Apple Podcasts
    5
    gabrielasalinas
    Mexico7 years ago
  • Doesn’t answer harder questions

    The episode ‘ask harder questions’ points out the flaws in service design. By not being able to answer harder questions then: how to serve/sell more products the quickest so we have more revenues so our stakeholder are happy. My subscription ends here...

    Service design=Management lingo 14.7beta

    Apple Podcasts
    1
    dr kelso
    Netherlands7 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Many appreciate the diversity of perspectives, bringing in voices from various parts of the world and different industries.
Listeners praise the wealth of insight and practical strategies shared by both hosts and guests, highlighting the focus on real-world applications of service design.
Some critique the podcast for not addressing certain contentious topics more robustly, voicing a desire for deeper exploration into challenging aspects of service design.

Talking Points

Recent interactions between the hosts and their guests.

Designing for Truth in an Era of AI Hallucinations / Inside Service Design / Episode #08
Q: What do you feel are some, what is a misconception about doing in-house service design?
Judith discusses the myth that development as a designer stops in-house, emphasizing the necessity to adapt and communicate effectively in a corporate environment.
Designing for Truth in an Era of AI Hallucinations / Inside Service Design / Episode #08
Q: Jess, today, I would like to start with you. Could you share a little bit about how you ended up in the role that you currently have? What's your background?
Jessica shares her transition from an interest in museum exhibition design to service design, focusing on healthcare and corporate environments.
Designing for the Long Game: Self-Care as Professional Rigor / Rachael Dietkus / Ep. #242
Q: What is the thing that you hope people will remember?
That you can do things differently, even if it is a small practice change—that is something.
The Missing Link Between Service Design and Business Goals / Mark Howell / Ep. #241
Q: What are the red flags that signal a project might be set up to fail?
Aggressive stakeholders resistant to change are a major indicator of trouble for service design.
The Missing Link Between Service Design and Business Goals / Mark Howell / Ep. #241
Q: What is your take on the challenge of explaining the value of service design?
The challenge often lies in the system, not just in the design methods themselves.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

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Gender Skew
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Frequently Asked Questions About Service Design Show

What is Service Design Show about and what kind of topics does it cover?

Focused on the nuanced and complex realm of service design, episodes explore essential themes including the intersection of service design with business objectives, the significance of workplace culture, and the role of empathy in improving user experiences. The discussions often feature insights from industry leaders and practitioners who share their journeys, challenges, and strategies for achieving impactful service design. Unique to this collection of episodes is a commitment to blending practical frameworks with reflective storytelling, encouraging listeners to adopt both systemic and human-centered approaches in their work. This podcast is particularly valuable for anyone looking to deepen their understanding of service design's poten... more

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How many listeners does Service Design Show get?

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How many subscribers and views does Service Design Show have?

To see how many followers or subscribers Service Design Show has on Spotify and other platforms such as Castbox and Podcast Addict, simply upgrade your account. You'll also find viewership figures for their YouTube channel if they have one.

Which podcasts are similar to Service Design Show?

These podcasts share a similar audience with Service Design Show:

1. Design Better
2. The Mel Robbins Podcast
3. Up First from NPR
4. Creative Confidence Podcast

How many episodes of Service Design Show are there?

Service Design Show launched 10 years ago and published 306 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

How do I contact Service Design Show?

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Where can I see ratings and reviews for Service Design Show?

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What guests have appeared on Service Design Show?

Recent guests on Service Design Show include:

1. Judith Buhmann
2. Jessica Dugan
3. Dan Saffer
4. Mark Howell
5. Ben McKellen
6. Heydn Eriksson
7. Dan Szuc
8. Stacey Barr

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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