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Service Design Show

Service Design Show
Service Design
Community Building
In-House Designers
Psychological Safety
Behavioral Economics
Collaboration
Entrepreneurship
Customer Experience
Design Operations
Innovation
Design Thinking
Researchops
Networking
Lean Coffee Format
Framework Fair
Social Impact
Work-Life Balance
Agile Process
Intuit
Unhurried

Go beyond the basics of service design and learn what it truly takes to deliver services that make a positive impact on people, business and planet.

PublishesWeeklyEpisodes311Founded10 years ago
Number of ListenersCategory
Business

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Artwork for Service Design Show

Latest Episodes

It’s the one thing they didn't teach in design school...

We spend years learning how to understand what drives our users, map out complex journeys, and deliver useful service prototypes.

But when it comes time to sit down with business stakeholder... more

YouTube

Are we being left behind...

Let's think about this for a moment.

Architects have AutoCAD. Finance folks have Excel. Sales teams have Salesforce. The list goes on.

But what do we as service design professionals have?

If we're a bit cynical, you c... more

YouTube

If you look at the current job market, you might notice something strange...

The words "service design" seem to be slowly disappearing from job titles.

Does that mean our field is shrinking, or worse, becoming obsolete?

Well, according to our g... more

A few months ago I finally hit a major milestone...

After years of putting it off, I finally started taking golf lessons.

Jasper, my coach (or "pro" as they say in the golf world), has been helping me develop a proper swing. But being me, I just ca... more

YouTube

Key Facts

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Find out how many people listen to this podcast per episode and each month.

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Recent Guests

Will Sharples
Service design professional at Toyota Connected EU
Toyota Connected EU
Episode: Sticky Notes vs. Software and The Fight for Our Legitimacy / Inside Service Design / Ep. #09
Max van Heeswijk
Service design professional with prior experience in physical product design
Episode: Sticky Notes vs. Software and The Fight for Our Legitimacy / Inside Service Design / Ep. #09
Giulia Di Gregorio
A strategist and co-organizer of Service Design Drinks Milano, focusing on empowering communities and strategic thinking in service design.
Service Design Drinks Milano
Episode: Where did all the Service Designers go? / Giulia Di Gregorio / Ep. #247
Jochem van der Veer
CEO and co-founder of TheyDo, focusing on journey management
TheyDo
Episode: 2026 Predictions ~ AI Agents, CX Engineers & The End of "Chat" / Jochem van der Veer / Episode #245
Judith Buhmann
Specializing in inclusive design within the nonprofit sector.
Episode: Designing for Truth in an Era of AI Hallucinations / Inside Service Design / Episode #08
Jessica Dugan
Focusing on internal systems and employee experience in large corporate settings.
Episode: Designing for Truth in an Era of AI Hallucinations / Inside Service Design / Episode #08
Dan Saffer
Design expert with 25 years of experience in the field.
Episode: Fighting the "Enshittification" of Experience / Dan Saffer / Ep. #243
Mark Howell
Service design leader with experience connecting design to business value and strategy.
Episode: The Missing Link Between Service Design and Business Goals / Mark Howell / Ep. #241
Ben McKellen
Seasoned professional in service design and founding member of the Circle community
Financial services firm
Episode: How to Win In-House: Don't Take Your True Superpowers For Granted / Inside Service Design / Ep. #06

Host

Marc van Tijn
Host of various episodes, bringing extensive experience from the Service Design Show. Engages in discussions on meaningful service design principles and practices that impact people and organizations.

Reviews

4.7 out of 5 stars from 104 ratings
  • So many awesome ideas.

    The Service Design Show is packed with stories, insights and ideas for service designers around the world. So glad to see more people and organizations embracing it and Marc has been an instrumental part in getting them there.

    Apple Podcasts
    5
    Joeri777
    Netherlands5 years ago
  • Yes!!

    Enjoying the episodes so far! Keep it coming!

    Apple Podcasts
    5
    yasmin_thelight
    Philippines7 years ago
  • My fav design podcast

    As a service designer I have to say this is my favorite show. Although SD seems like a hot topic right now, there’s few spaces where you can listen to professionals discuss about their current challenges and aspirations for the practice. I specially love to see representation from many places in the world, including guests from Mexico, my country :) Keep up the good work Marc!

    Apple Podcasts
    5
    gabrielasalinas
    Mexico7 years ago
  • Doesn’t answer harder questions

    The episode ‘ask harder questions’ points out the flaws in service design. By not being able to answer harder questions then: how to serve/sell more products the quickest so we have more revenues so our stakeholder are happy. My subscription ends here...

    Service design=Management lingo 14.7beta

    Apple Podcasts
    1
    dr kelso
    Netherlands8 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Many appreciate the diversity of perspectives, bringing in voices from various parts of the world and different industries.
Listeners praise the wealth of insight and practical strategies shared by both hosts and guests, highlighting the focus on real-world applications of service design.
Some critique the podcast for not addressing certain contentious topics more robustly, voicing a desire for deeper exploration into challenging aspects of service design.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Apple Podcasts
#199
Ukraine/Business

Talking Points

Recent interactions between the hosts and their guests.

Sticky Notes vs. Software and The Fight for Our Legitimacy / Inside Service Design / Ep. #09
Q: What would you like to know from a service design professional?
Max would like insight into how other in-house service designers handle company politics.
Designing for Truth in an Era of AI Hallucinations / Inside Service Design / Episode #08
Q: What do you feel are some, what is a misconception about doing in-house service design?
Judith discusses the myth that development as a designer stops in-house, emphasizing the necessity to adapt and communicate effectively in a corporate environment.
Designing for Truth in an Era of AI Hallucinations / Inside Service Design / Episode #08
Q: Jess, today, I would like to start with you. Could you share a little bit about how you ended up in the role that you currently have? What's your background?
Jessica shares her transition from an interest in museum exhibition design to service design, focusing on healthcare and corporate environments.
Designing for the Long Game: Self-Care as Professional Rigor / Rachael Dietkus / Ep. #242
Q: What is the thing that you hope people will remember?
That you can do things differently, even if it is a small practice change—that is something.
The Missing Link Between Service Design and Business Goals / Mark Howell / Ep. #241
Q: What are the red flags that signal a project might be set up to fail?
Aggressive stakeholders resistant to change are a major indicator of trouble for service design.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

Listeners per Episode
Gender Skew
Location
Interests
Professions
Age Range
Household Income
Social Media Reach

Frequently Asked Questions About Service Design Show

What is Service Design Show about and what kind of topics does it cover?

Focused on the nuanced and complex realm of service design, episodes explore essential themes including the intersection of service design with business objectives, the significance of workplace culture, and the role of empathy in improving user experiences. The discussions often feature insights from industry leaders and practitioners who share their journeys, challenges, and strategies for achieving impactful service design. Unique to this collection of episodes is a commitment to blending practical frameworks with reflective storytelling, encouraging listeners to adopt both systemic and human-centered approaches in their work. This podcast is particularly valuable for anyone looking to deepen their understanding of service design's poten... more

Where can I find podcast stats for Service Design Show?

Rephonic provides a wide range of podcast stats for Service Design Show. We scanned the web and collated all of the information that we could find in our comprehensive podcast database. See how many people listen to Service Design Show and access YouTube viewership numbers, download stats, audience demographics, chart rankings, ratings, reviews and more.

How many listeners does Service Design Show get?

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What are the audience demographics for Service Design Show?

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How many subscribers and views does Service Design Show have?

To see how many followers or subscribers Service Design Show has on Spotify and other platforms such as Castbox and Podcast Addict, simply upgrade your account. You'll also find viewership figures for their YouTube channel if they have one.

Which podcasts are similar to Service Design Show?

These podcasts share a similar audience with Service Design Show:

1. Prof G Markets

How many episodes of Service Design Show are there?

Service Design Show launched 10 years ago and published 311 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

How do I contact Service Design Show?

Our systems regularly scour the web to find email addresses and social media links for this podcast. We scanned the web and collated all of the contact information that we could find in our podcast database. But in the unlikely event that you can't find what you're looking for, our concierge service lets you request our research team to source better contacts for you.

Where can I see ratings and reviews for Service Design Show?

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What guests have appeared on Service Design Show?

Recent guests on Service Design Show include:

1. Will Sharples
2. Max van Heeswijk
3. Giulia Di Gregorio
4. Jochem van der Veer
5. Judith Buhmann
6. Jessica Dugan
7. Dan Saffer
8. Mark Howell

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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