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Artwork for Service Design Show

Service Design Show

Service Design Show
Service Design
Community Building
Sustainability
Climate Change
In-House Designers
Collaboration
Psychological Safety
Behavioral Economics
Customer Experience
Design Operations
Innovation
Design Thinking
Researchops
Framework Fair
Lean Coffee Format
Networking
Work-Life Balance
Agile Process
Intuit
Personal Growth

Go beyond the basics of service design and learn what it truly takes to deliver services that make a positive impact on people, business and planet.

PublishesWeeklyEpisodes314Founded10 years ago
Number of ListenersCategory
Business

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Artwork for Service Design Show

Latest Episodes

I'll let you in on a small secret...

Ten years ago, the Service Design Show was never even supposed to be a podcast.

And somehow here we are. We've officially hit episode 250. Its been a decade since I published that very first interview. Somewhat... more

This episode falls into a pattern that's hard to ignore...

I'm seeing a growing undercurrent of design leaders strongly advocating for a more sustainable approach toward work and life.

It is hard to separate this development from the rise of AI, wh... more

YouTube

Let's be real for a moment...

In the corporate context, what's the thing that usually gets rewarded the most?

It’s often the person who "just" grinds through the chaos, works overtime to fix a broken process, and absorbs all the organizational fric... more

YouTube

It’s the one thing they didn't teach in design school...

We spend years learning how to understand what drives our users, map out complex journeys, and deliver useful service prototypes.

But when it comes time to sit down with business stakeholder... more

YouTube

Key Facts

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Recent Guests

Birgit Geiberger
Design leader with experience in embedding human-centered leadership in organizations
Episode: How to Lead with Head and Heart in the Age of AI / Birgit Geiberger / Ep. #249
Kara Snyder
In-house service designer with a background in finance/coaching
Financial services and insurance company (170 products)
Episode: Mastering The Most Important Tool in Your Design Toolkit / Inside Service Design / Kara & Sidd / Ep. #10
Siddhartha Saxena
Service designer with architecture background
Amura Health (healthcare startup in India)
Episode: Mastering The Most Important Tool in Your Design Toolkit / Inside Service Design / Kara & Sidd / Ep. #10
Belén Tello
Head of design at Banco de Crédito del Peru (BCP)
BCP (Banco de Crédito del Perú)
Episode: How to Use Your Design Skills to Build Strategic Allies / Belén Tello / Ep. #248
Will Sharples
Service design professional at Toyota Connected EU
Toyota Connected EU
Episode: Sticky Notes vs. Software and The Fight for Our Legitimacy / Inside Service Design / Ep. #09
Max van Heeswijk
Service design professional with prior experience in physical product design
Episode: Sticky Notes vs. Software and The Fight for Our Legitimacy / Inside Service Design / Ep. #09
Giulia Di Gregorio
A strategist and co-organizer of Service Design Drinks Milano, focusing on empowering communities and strategic thinking in service design.
Service Design Drinks Milano
Episode: Where did all the Service Designers go? / Giulia Di Gregorio / Ep. #247
Jochem van der Veer
CEO and co-founder of TheyDo, focusing on journey management
TheyDo
Episode: 2026 Predictions ~ AI Agents, CX Engineers & The End of "Chat" / Jochem van der Veer / Episode #245
Judith Buhmann
Specializing in inclusive design within the nonprofit sector.
Episode: Designing for Truth in an Era of AI Hallucinations / Inside Service Design / Episode #08

Host

Marc van Tijn
Host and leading figure in the discussions, focusing on various aspects of service design and its impact on businesses and society.

Reviews

4.7 out of 5 stars from 104 ratings
  • So many awesome ideas.

    The Service Design Show is packed with stories, insights and ideas for service designers around the world. So glad to see more people and organizations embracing it and Marc has been an instrumental part in getting them there.

    Apple Podcasts
    5
    Joeri777
    Netherlands5 years ago
  • Yes!!

    Enjoying the episodes so far! Keep it coming!

    Apple Podcasts
    5
    yasmin_thelight
    Philippines7 years ago
  • My fav design podcast

    As a service designer I have to say this is my favorite show. Although SD seems like a hot topic right now, there’s few spaces where you can listen to professionals discuss about their current challenges and aspirations for the practice. I specially love to see representation from many places in the world, including guests from Mexico, my country :) Keep up the good work Marc!

    Apple Podcasts
    5
    gabrielasalinas
    Mexico7 years ago
  • Doesn’t answer harder questions

    The episode ‘ask harder questions’ points out the flaws in service design. By not being able to answer harder questions then: how to serve/sell more products the quickest so we have more revenues so our stakeholder are happy. My subscription ends here...

    Service design=Management lingo 14.7beta

    Apple Podcasts
    1
    dr kelso
    Netherlands8 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Some feedback highlights a desire for deeper exploration of challenging questions within the field, indicating that while the content is valuable, there is room for further critical analysis.
The content is rich in insights and stories about service design, capturing the attention of professionals in various design roles.
Listeners appreciate the focus on diverse perspectives and experiences shared by guests from different backgrounds and industries.

Talking Points

Recent interactions between the hosts and their guests.

Mastering The Most Important Tool in Your Design Toolkit / Inside Service Design / Kara & Sidd / Ep. #10
Q: Kara, what does resilience look like as capacity in your day-to-day work?
Resilience as capacity is about what sustains the work over time—maintaining energy, balance, and the ability to learn—so you can continue contributing without sacrificing your well-being.
Sticky Notes vs. Software and The Fight for Our Legitimacy / Inside Service Design / Ep. #09
Q: What would you like to know from a service design professional?
Max would like insight into how other in-house service designers handle company politics.
Designing for Truth in an Era of AI Hallucinations / Inside Service Design / Episode #08
Q: What do you feel are some, what is a misconception about doing in-house service design?
Judith discusses the myth that development as a designer stops in-house, emphasizing the necessity to adapt and communicate effectively in a corporate environment.
Designing for Truth in an Era of AI Hallucinations / Inside Service Design / Episode #08
Q: Jess, today, I would like to start with you. Could you share a little bit about how you ended up in the role that you currently have? What's your background?
Jessica shares her transition from an interest in museum exhibition design to service design, focusing on healthcare and corporate environments.
Designing for the Long Game: Self-Care as Professional Rigor / Rachael Dietkus / Ep. #242
Q: What is the thing that you hope people will remember?
That you can do things differently, even if it is a small practice change—that is something.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

Listeners per Episode
Gender Skew
Location
Interests
Professions
Age Range
Household Income
Social Media Reach

Frequently Asked Questions About Service Design Show

What is Service Design Show about and what kind of topics does it cover?

The content focuses on the nuances of service design, tackling its evolving landscape and emphasizing the need for effective strategies in delivering impactful services. Key themes explored include journey management, the interplay between service design and business objectives, and the significance of community engagement and professional growth. Each episode features discussions with industry experts who share insights drawn from their experiences, thereby enriching the conversation around the principles and practices of service design. The aim is to foster a deeper understanding among professionals on how to elevate the standards of service design and its broader implications for society and the environment.

Where can I find podcast stats for Service Design Show?

Rephonic provides a wide range of podcast stats for Service Design Show. We scanned the web and collated all of the information that we could find in our comprehensive podcast database. See how many people listen to Service Design Show and access YouTube viewership numbers, download stats, audience demographics, chart rankings, ratings, reviews and more.

How many listeners does Service Design Show get?

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What are the audience demographics for Service Design Show?

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How many subscribers and views does Service Design Show have?

To see how many followers or subscribers Service Design Show has on Spotify and other platforms such as Castbox and Podcast Addict, simply upgrade your account. You'll also find viewership figures for their YouTube channel if they have one.

Which podcasts are similar to Service Design Show?

These podcasts share a similar audience with Service Design Show:

1. Finding Our Way
2. Design Better
3. Monocle on Design
4. The News Agents
5. The Rest Is Politics

How many episodes of Service Design Show are there?

Service Design Show launched 10 years ago and published 314 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

How do I contact Service Design Show?

Our systems regularly scour the web to find email addresses and social media links for this podcast. We scanned the web and collated all of the contact information that we could find in our podcast database. But in the unlikely event that you can't find what you're looking for, our concierge service lets you request our research team to source better contacts for you.

Where can I see ratings and reviews for Service Design Show?

Rephonic pulls ratings and reviews for Service Design Show from multiple sources, including Spotify, Apple Podcasts, Castbox, and Podcast Addict.

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What guests have appeared on Service Design Show?

Recent guests on Service Design Show include:

1. Birgit Geiberger
2. Kara Snyder
3. Siddhartha Saxena
4. Belén Tello
5. Will Sharples
6. Max van Heeswijk
7. Giulia Di Gregorio
8. Jochem van der Veer

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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