Service Council inService™ Podcast Series
Service Council™Interviews uncovering best practices by world-class Service, Customer Experience, and Customer Support Executives
| Publishes | Twice monthly | Episodes | 109 | Founded | 6 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | ManagementBusiness | |||
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Latest Episodes
For decades, service leaders were measured primarily on operational execution, such as managing technicians, controlling costs, and getting customers back up and running. Today, that mandate is fundamentally changing. As the scope of service becomes ... more
Traditional training models are struggling to keep pace with modern service demands. Service environments are growing more complex, and asset sophistication continues to rise, while organizations are facing mounting pressure to prepare technicians fa... more
What happens when critical service expertise exists only in the minds of a few veteran technicians?
As experienced workers retire and service complexity increases, organizations are struggling to scale expertise across the workforce fast enough to ... more
What does it take to become the benchmark in service?
Join us on Thursday, May 7th at 10am EST, as we welcome Emrah Ercan, VP of Service – North America at Hitachi Energy. He’ll share his firsthand experience transforming a traditionally reactive se... more
What happens when executive leadership steps out of the office and into the field? Gaining firsthand insight into the day-to-day realities of field technicians is essential to ensuring that strategy, technology, and execution are aligned where it mat... more
Service Council’s research has found that the drivers behind AI adoption are much more complex than many service organizations expect. While it’s common to point to generational differences as the reason for how people engage with new technology, the... more
During the response to a service event and the process of quickly getting assets back up and running, a trove of information above and beyond the failure, data is visible but has historically been largely underutilized. In the face of greater complex... more
One hundred episodes. One hundred powerful conversations. One incredible community.
Join us for an extra special episode of the inService™ Podcast, celebrating 100 episodes! Launched in 2020 during the pandemic, what started as a way to make sense of... more
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Frequently Asked Questions About This Podcast
What is This Podcast about and what kind of topics does it cover?
The show centers on practical, practitioner-focused discussions about service, customer experience, and support leadership, with a heavy emphasis on how technology—especially AI, data, and frontline software—transforms field service, knowledge capture, and service operations. Episodes frequently explore how to design better workflows, enable front-line teams, and scale capabilities across organizations, from data foundations and governance to change management and leadership engagement. Notable throughlines include harnessing data for intelligent service, the evolving role of AI in frontline engineering and field operations, and the cultivation of a human-centered service culture that blends empathy with automation. The format often feature... more
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this podcast launched 6 years ago and published 109 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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What guests have appeared on this podcast?
Recent guests on this podcast include:
1. Leila Rookstool
2. Thomas Cottereau
3. Emrah Ercan
4. Patrycja Sobera
5. Denise MacDonell
6. Bob Feiner
7. Linda Tucci
8. Rob Oryger
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