Service Council inService™ Podcast Series
Service Council™Interviews uncovering best practices by world-class Service, Customer Experience, and Customer Support Executives
| Publishes | Twice monthly | Episodes | 111 | Founded | 6 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | ManagementBusiness | |||
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Latest Episodes
AI is everywhere, but how do service organizations move beyond capabilities-centric and right-fit conversations and towards a focus on quickly achieving measurable business results? Reframing the conversation as decision intelligence is a subtle, yet... more
Every service leader knows modernization is important—but when budgets are tight, priorities are competing, and new technologies seem to emerge every week, how do you know what deserves your attention first? More importantly, how do you distinguish b... more
For decades, service leaders were measured primarily on operational execution, such as managing technicians, controlling costs, and getting customers back up and running. Today, that mandate is fundamentally changing. As the scope of service becomes ... more
Traditional training models are struggling to keep pace with modern service demands. Service environments are growing more complex, and asset sophistication continues to rise, while organizations are facing mounting pressure to prepare technicians fa... more
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Apple Podcasts | #82 |  South Africa/Business/Management |
Apple Podcasts | #239 |  Netherlands/Business/Management |
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Frequently Asked Questions About This Podcast
What is This Podcast about and what kind of topics does it cover?
The show centers on practical, practitioner-focused discussions about service, customer experience, and support leadership, with a heavy emphasis on how technology—especially AI, data, and frontline software—transforms field service, knowledge capture, and service operations. Episodes frequently explore how to design better workflows, enable front-line teams, and scale capabilities across organizations, from data foundations and governance to change management and leadership engagement. Notable throughlines include harnessing data for intelligent service, the evolving role of AI in frontline engineering and field operations, and the cultivation of a human-centered service culture that blends empathy with automation. The format often feature... more
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Which podcasts are similar to this podcast?
These podcasts share a similar audience with this podcast:
1. The Jordan B. Peterson Podcast
2. Live Free with Josh Howerton
How many episodes of this podcast are there?
this podcast launched 6 years ago and published 111 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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What guests have appeared on this podcast?
Recent guests on this podcast include:
1. Leila Rookstool
2. Thomas Cottereau
3. Emrah Ercan
4. Patrycja Sobera
5. Adi Frenkenberg
6. Denise MacDonell
7. Bob Feiner
8. Linda Tucci
To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.