Reimagining The Contact Center - with Marc Bernstein
Marc BernsteinReimagining the Contact Center is a warm and conversational podcast that digs into the new contact center economy and how technology, businesses, and the modern customer work together to build better lives for ourselves and our families.
| Publishes | Twice monthly | Episodes | 63 | Founded | 5 years ago |
|---|---|---|---|---|---|
| Category | Business | ||||
Listen to this Podcast
Latest Episodes
This week, Marc Bernstein sits down with David Karandish, Founder and CEO of Capacity, for a conversation that stretches beyond tech stacks and into the future of how humans and systems work together. From the outdated CRM to the rise of “systems of ... more
In this episode of Reimagining the Contact Center, Marc Bernstein sits down with customer experience legend Shep Hyken to unpack the evolving relationship between AI and human empathy in customer service.
Together, they dive into: the rise of self-s... more
In this episode of Reimagining the Contact Center, Marc Bernstein sits down with Lily Clifford, Founder and CEO of Rime, to unpack the emotional mechanics of spoken language, the cultural expectations we attach to voice technology, and why some AI vo... more
AI is everywhere—but are we using it wisely?
In this episode of Reimagining the Contact Center, Marc Bernstein sits down with Sam Wilson, CEO of 8x8, to dissect the current wave of AI adoption in CCaaS and beyond.
Sam shares his perspective on bal... more
Key Facts
Similar Podcasts
People also subscribe to these shows.
Reviews
- New Fave Podcast!
Enjoyed listening! Very informative and relatable content!
Apple Podcasts5SuzRS
United States4 years ago - Interesting listen!
Very interesting perspectives!
I appreciate the differences in opinions the guests have. It's not an echo chamber.
Apple Podcasts5__________katie____United States4 years ago - Excellent!
Very informative and helpful!
Apple Podcasts5sue13773United States4 years ago - Thought provoking!
I love the podcast! Great insights into what the future of call centers will look like. Love the questions that Marc asks at the end of each podcast.
Apple Podcasts5Tian CrisUnited States4 years ago - Energizing!
It’s awesome to hear Marc’s energy! It fosters fantastic conversation with an air of both brilliance and accessibility for any listener. Excited for more!!
Apple Podcasts5JodernaUnited States5 years ago
Chart Rankings
How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.
Apple Podcasts | #88 |  Philippines/Business |
Audience Metrics
Listeners, social reach, demographics and more for this podcast.
| Gender Skew | Location | Interests | |||
|---|---|---|---|---|---|
| Professions | Age Range | Household Income | |||
| Social Media Reach | |||||
Frequently Asked Questions About Reimagining The Contact Center
Where can I find podcast stats for Reimagining The Contact Center?
Rephonic provides a wide range of podcast stats for Reimagining The Contact Center. We scanned the web and collated all of the information that we could find in our comprehensive podcast database. See how many people listen to Reimagining The Contact Center and access YouTube viewership numbers, download stats, audience demographics, chart rankings, ratings, reviews and more.
How many listeners does Reimagining The Contact Center get?
Rephonic provides a full set of podcast information for three million podcasts, including the number of listeners. View further listenership figures for Reimagining The Contact Center, including podcast download numbers and subscriber numbers, so you can make better decisions about which podcasts to sponsor or be a guest on. You will need to upgrade your account to access this premium data.
What are the audience demographics for Reimagining The Contact Center?
Rephonic provides comprehensive predictive audience data for Reimagining The Contact Center, including gender skew, age, country, political leaning, income, professions, education level, and interests. You can access these listener demographics by upgrading your account.
How many subscribers and views does Reimagining The Contact Center have?
To see how many followers or subscribers Reimagining The Contact Center has on Spotify and other platforms such as Castbox and Podcast Addict, simply upgrade your account. You'll also find viewership figures for their YouTube channel if they have one.
Which podcasts are similar to Reimagining The Contact Center?
These podcasts share a similar audience with Reimagining The Contact Center:
How many episodes of Reimagining The Contact Center are there?
Reimagining The Contact Center launched 5 years ago and published 63 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
How do I contact Reimagining The Contact Center?
Our systems regularly scour the web to find email addresses and social media links for this podcast. We scanned the web and collated all of the contact information that we could find in our podcast database. But in the unlikely event that you can't find what you're looking for, our concierge service lets you request our research team to source better contacts for you.
Where can I see ratings and reviews for Reimagining The Contact Center?
Rephonic pulls ratings and reviews for Reimagining The Contact Center from multiple sources, including Spotify, Apple Podcasts, Castbox, and Podcast Addict.
View all the reviews in one place instead of visiting each platform individually and use this information to decide if a show is worth pitching or not.
How do I access podcast episode transcripts for Reimagining The Contact Center?
Rephonic provides full transcripts for episodes of Reimagining The Contact Center. Search within each transcript for your keywords, whether they be topics, brands or people, and figure out if it's worth pitching as a guest or sponsor. You can even set-up alerts to get notified when your keywords are mentioned.