CX QA Live! | The Agent-Centric Customer Experience Show
VistioCX QA Live!, the home of the agent-centric philosophy, is a show where we talk to the world’s leading CX experts about industry trends, CX technology, and transforming customer support into a strategic advantage for your business by focusing on the most important aspect of your CX operation: the agent. Attend live every Tuesday @ 12PM ET: https://www.vistio.io/cxlive/ #contactcenter #customerexper... more
| Publishes | Weekly | Episodes | 83 | Founded | 3 years ago |
|---|---|---|---|---|---|
| Categories | NewsBusiness News | ||||
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Latest Episodes
Your agents are capable of feats even greater than what you could ask or imagine. So why are contact centers still treating agents like order takers? We're not sure, but Nate Brown is happy to take the mic and develop the conversation even further as... more
Inspiration for good customer experience is all around us. We can be inspired from just about anything, should we choose to see it. Join us for a wonderful conversation with Stacy Sherman surrounding everyday inspiration for doing CX right! more
As we approach the end of the year, we reflect on all the major decisions we made, and we start determining what we need to do in the future to do better work. It's great when your leaders are in on the plan, but why are most contact centers leaving ... more
November is "National Gratitude Month." What better time than to bring our friend Philip Bennett back on the show to discuss just how important it is for leadership (and not just in the contact center) to be grateful for their agents? We're going to ... more
AI has a variety of use cases, and we know how helpful it can be when assisting customers, but what if we were able to take advantage of it before we even deployed it out onto the front lines? How can we best use the advantages that AI provides us wh... more
Artificial intelligence has the ability to revolutionize the customer experience. Some would argue that AI can replace your service/support teams and provide customers with a more efficient experience. Stacy Sherman sees AI in a different way. more
We've all been there. At one point or another, we've felt helpless to circumstances beyond our control, and every failure has destroyed our spirit in some way. In the contact center, it's almost natural to feel like a victim when things go awry. Howe... more
People are at the heart of business. Always have been; always will be. However, managing your entire workforce can be daunting, and making even the smallest mistake can have drastic consequences. So what can you do to prevent that from happening? If ... more
Insights
Find out how many people listen to CX QA Live! and see how many downloads it gets.
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Chart Rankings
Apple Podcasts | #170 |  Singapore/News/Business News |
Apple Podcasts | #199 |  Brazil/News/Business News |
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Audience
Listeners, engagement and demographics and more for this podcast.
| Gender Skew | Engagement Score | Primary Location | |||
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Frequently Asked Questions About CX QA Live!
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How many listeners does CX QA Live! get?
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How many episodes of CX QA Live! are there?
CX QA Live! launched 3 years ago and published 83 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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