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Artwork for Bank Customer Experience

Bank Customer Experience

High Performance Media and Events
Cook Solutions Group
Artificial Intelligence
Community Banking
ATM
ITM
ATM Software Security
Efficiency Ratio
Financial Literacy
Video Verification
First Internet Bank
Banking Customer Experience
Financial Advice
In-Branch Experience
Digital Transformation
Digital Signage
Relay Attacks
Jackpotting
Oneunited Bank
Banks and Credit Unions
Independent ATM Deployers

The Bank Customer Experience Podcast offers a view into the hot topics affecting the banking world.

PublishesMonthlyEpisodes133Founded8 years ago
Number of ListenersCategories
TechnologyBusiness

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Artwork for Bank Customer Experience

Latest Episodes

Independent ATM Deployers are a critical part of the ATM ecosystem. These front-line businesses provide access to cash in areas deemed too risky by financial institutions. The market for IADs has changed significantly in recent years, both in negativ... more

How many FIs have a relatively high efficiency ratio? In other words, how much do they have to spend to make $1? Scott Fieber, chief strategy officer, said he was shocked to find out that "over 12 % of all institutions in the United States are over 9... more

When many banks were scoffing at the idea of online accounts, First Internet Bank was embracing the internet head on. Founded in 1999 as a branchless financial institution by CEO and chairman David B. Becker, the bank struggled through the early days... more

How many customers can tell you the difference between two banks? The fact banks often do not clearly differentiate themselves leaves them vulnerable to competition, especially from neo-banks. Banks have opportunities to differentiate themselves thro... more

Key Facts

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Recent Guests

Todd McEwan
CEO of New England ATM
New England ATM
Episode: How can Independent ATM Deployers succeed in 2026?
Scott Smith
From Cook Solutions Group
Cook Solutions Group
Episode: How banks, credit unions can reduce efficiency ratios
Scott Fieber
From Cook Solutions Group
Cook Solutions Group
Episode: How banks, credit unions can reduce efficiency ratios
David Becker
CEO of First Internet Bank
First Internet Bank
Episode: First Internet Bank CEO shares early digital adopter insights
Kaitlyn Bridgers-Petrie
Representative at Cook Solutions Group
Cook Solutions Group
Episode: How banks can differentiate themselves
Erin Cohee
VP of User Experience and Business Development at OneUnited Bank
OneUnited Bank
Episode: How AI can reduce financial stress
Alyssa Luecke
Fintech Solutions Consultant
Cook Solutions Group
Episode: Preventing new ATM fraud methods in 2026
Brian McEvoy
Chief Retail Banking Officer at Webster Five
Webster Five
Episode: Navigating bank customer experience pain points
Mack Turner
Marketing and insights analyst and consultant
Episode: Finding the balance between AI, personal touch in banking

Host

Bradley Cooper
Host of Bank Customer Experience Podcast

Reviews

4.9 out of 5 stars from 8 ratings
  • Payments Fan

    I emjoy being able to listen and quicky get caught up on everything trending in the payments world. It's light, conversational and insightful. Look forward to new episodes!

    Apple Podcasts
    5
    Bwarren07
    United States8 years ago
  • Best podcast in mobile payments space

    Coming from the editor of Mobile Payments Today (which I read), this podcast is a nice edition to the mix and is another way I can get my news in the payments space and listen to insightful interviews. I’m looking forward to future episodes.

    Apple Podcasts
    5
    ihkjhgfjhtdhg
    United States8 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Strong emphasis on AI's role while preserving human judgment and trust.
Conversations feel accessible and focused on measurable CX and tech outcomes.
Insightful guest selections that balance strategic banking tech with practical, real-world applications.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Apple Podcasts
#133
Ireland/Business

Talking Points

Recent interactions between the hosts and their guests.

Finding the balance between AI, personal touch in banking
Q: If you could characterize how big banks are using AI, how would you say they're using AI?
AI is used to augment human judgment, handling heavy data analysis while humans make the final decisions, and to free bankers from repetitive tasks so they can focus on nuanced, relationship-based guidance.
How professional services can help ATM, ITM deployment, management
Q: What are your primary selling points when a bank considers these services?
We start with a thorough technical review to map the project from start to finish, followed by clear and frequent communication, bringing in the necessary specialists at the right times, and supporting deployments from software upgrades to branding and content development.
How professional services can help ATM, ITM deployment, management
Q: How would you define your professional services team and its core value for a bank customer?
The team is the implementation arm for our financial technology solutions, bringing a transparent, knowledge-rich approach that guides banks and credit unions through complex ITM and ATM deployments and coordinates the right third parties to keep projects on track.
Examining the changing world of community banking
Q: What techniques are best for training employees to meet these advisory needs?
Training should incentivize staff to experience and understand the bank's own products, use AI-driven simulations to rehearse advisory conversations, and eventually reframe compensation to reward holistic solutions rather than just selling products.
Examining the changing world of community banking
Q: So question for both of you all, how do you see community banking adjusting to changing trends?
The industry is moving toward a model where community banks differentiate themselves through credible, accessible financial advice and strong community involvement, rather than purely through local presence or product variety.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

Listeners per Episode
Gender Skew
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Age Range
Household Income
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Frequently Asked Questions About Bank Customer Experience

What is Bank Customer Experience about and what kind of topics does it cover?

The podcast centers on the intersection of banking, customer experience, and technology, with episodes often exploring AI adoption in financial services, omnichannel CX, and the practicalities of deploying technologies like ATMs, digital signage, and data-driven insights in community and larger banks. Guests tend to be senior banking executives, security and IT experts, and practitioners who share real-world experiences, ROI, and lessons learned from digital transformation, partnerships, and customer-first design. The format frequently balances human-centric service with scalable tech, offering actionable takeaways for banks aiming to improve CX, security, and operational efficiency. Noteworthy angles include AI's role in democratizing fina... more

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Which podcasts are similar to Bank Customer Experience?

These podcasts share a similar audience with Bank Customer Experience:

1. Tony Evans' Sermons - Audio

How many episodes of Bank Customer Experience are there?

Bank Customer Experience launched 8 years ago and published 133 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on Bank Customer Experience?

Recent guests on Bank Customer Experience include:

1. Todd McEwan
2. Scott Smith
3. Scott Fieber
4. David Becker
5. Kaitlyn Bridgers-Petrie
6. Erin Cohee
7. Alyssa Luecke
8. Brian McEvoy

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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