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Artwork for Make It Real

Make It Real

EXL
Artificial Intelligence
EXL
Google Cloud
EXCEL
Agentic AI
CNO Financial Group
Extracto
Unstructured Data
Rohit Kapoor
IAG
Claims Processing
Mail Processing
Policy Administration

Artificial intelligence is changing the way real work gets done. But big ideas don’t drive change. People do. The ones who roll up their sleeves, modernize data, and bring AI to life where it matters most. In the workflow. This is for them. For you. The visionaries. The innovators. The leaders turning potential into performance and pushing their organizations forward. Everyone’s talking about the ... more

PublishesMonthlyEpisodes5Founded6 months ago
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BusinessTechnology

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Artwork for Make It Real

Latest Episodes

Why do AI programs stall before they scale?

In this episode, Shirley Macbeth sits down with Tim Rafton, Executive General Manager at IAG, to break down how AI is changing the pace of transformation in insurance. With decades of legacy systems and co... more

Agentic AI is more powerful than ever. How can organizations keep up with the latest developments to unlock the real potential of AI today? 

In this episode of Make It Real, Shirley Macbeth talks to Samrah Khan, Head of North America Solution Servic... more

A conservative mindset may be keeping an organization from fully realizing the benefits of AI. With clear goals and alignment, businesses can take the first step towards embedding AI in the workflow.

In this episode of Make It Real, Shirley Macbeth ... more

Many organizations are still struggling to bridge the gap between the promise of AI and its reality. So, how can leadership make AI work for them?

In this episode of Make It Real, Shirley Macbeth sits down with Rohit Kapoor, CEO and Chairman at EXL,... more

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Recent Guests

Tim Rafton
Executive General Manager, claims and operations at IAG
IAG
Episode: How AI Can Solve Problems Without Replacing Systems with Tim Rafton | IAG
Samrah Khan
Systems Integrator Partnership Business Lead at Google Cloud
Google Cloud
Episode: New Possibilities in the Age of Agentic AI with Samrah Khan | Google
Dave Anderson
Senior Director of Operations and Vendor Management at CNO Financial Group
CNO Financial Group
Episode: How AI simplifies complex systems with David Anderson
Rohit Kapoor
CEO and Chairman, EXL
EXL
Episode: Unlocking the Real Value of AI in Business with Rohit Kapoor

Host

Shirley Macbeth
Host of the show and lead personality associated with EXL.

Chart Rankings

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Apple Podcasts
#85
Ireland/Technology

Talking Points

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How AI simplifies complex systems with David Anderson
Q: What advice would you give to others starting this journey?
Spend time upfront on alignment, pick the right use cases, paint the big picture for end users, and avoid chasing shiny objects; focus on business impact and governance.
How AI simplifies complex systems with David Anderson
Q: What was the aha moment for stakeholders?
Seeing the end-user interface with a side-by-side form and the corresponding admin system demonstrated concrete data extraction from unstructured formats, making the value tangible.
How AI simplifies complex systems with David Anderson
Q: How did you first think about embedding AI into this complex system?
We started with driving timeliness and quality, then explored AI in unstructured data like mail, proving concepts with mockups, and aligning multiple teams before scaling to production.
New Possibilities in the Age of Agentic AI with Samrah Khan | Google
Q: What are some of the challenges you're seeing for organizations adopting agentic AI?
The primary hurdle is not the model's intelligence but the executability of data; data must be clean and structured so AI agents can act correctly, and change management—ensuring people trust and adopt agents as a collaborative 'new hire'—is crucial for success.

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Frequently Asked Questions About Make It Real

What is Make It Real about and what kind of topics does it cover?

The show focuses on turning AI potential into real business results, emphasizing practical, measurable outcomes from data modernization and AI-enabled workflows. Across episodes, guests discuss starting with tiny, real-world use cases, aligning executives and governance, and moving from pilots to enterprise-wide adoption. A recurring thread is turning unstructured data into actionable insights, improving claims processing and customer experiences, while balancing speed, risk, and organizational change. Notable distinctions include a strong emphasis on vendor partnerships, data readiness, and a pragmatic, problem-first mindset aimed at rapid ROI in regulated industries. This makes it especially valuable for practitioners seeking actionable p... more

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1. WSJ Tech News Briefing

How many episodes of Make It Real are there?

Make It Real launched 6 months ago and published 5 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on Make It Real?

Recent guests on Make It Real include:

1. Tim Rafton
2. Samrah Khan
3. Dave Anderson
4. Rohit Kapoor

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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