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Artwork for Le Client : Les Secrets de l'Expérience Client & Relation Client pour fidéliser, satisfaire et booster sa Croissance

Le Client : Les Secrets de l'Expérience Client & Relation Client pour fidéliser, satisfaire et booster sa Croissance

Marine Deck

Le Client (leclient-podcast.fr) par Marine Deck : Transformez votre relation client en expérience mémorable 🎯 Le podcast référence pour les entreprises qui veulent améliorer leur relation client et expérience client Je suis Marine Deck (marinedeck.fr), experte satisfaction client et Fondatrice de CX Advisor (cxadvisor.fr). Ma mission : vous aider à créer des expériences clien... more

PublishesWeeklyEpisodes112Founded5 years ago
Language
French
Number of ListenersCategories
MarketingCareersBusiness

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Artwork for Le Client : Les Secrets de l'Expérience Client & Relation Client pour fidéliser, satisfaire et booster sa Croissance

Latest Episodes

De "plus jamais" à "meilleur pilotage ever" : comment Indy a transformé son externalisation grâce à sqwad

Après une première expérience désastreuse d'externalisation (satisfaction client chutée de 97% à 91%), Indy avait tiré un trait définitif sur c... more

YouTube

Imaginez : un client furieux vous met un 2/10 et publie un avis assassin sur votre entreprise. Quelques minutes plus tard, vous le rappelez… et sa note devient un 9/10. Ce client, autrefois détracteur, devient ambassadeur.

Impossible ? Pas pour Nadi... more

Vous avez déjà vu un plateau de service client où l’ambiance était un peu morose ? Les challenges ne motivent plus vraiment, le sapin de Noël de l’année dernière fait grise mine et les croissants du lundi matin ont laissé place à un café tiède… Pourt... more

YouTube

Chaque année, les pics d’activité comme le Black Friday, Noël ou les soldes mettent les services clients à rude épreuve. Entre volumes colossaux, équipes sous pression et budgets serrés, la promesse de l’expérience client est souvent difficile à teni... more

YouTube

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Reviews

4.9 out of 5 stars from 96 ratings
  • Une mine d’or

    Chaque épisode est très bien construit et instructif. La variété des intervenants alimente la qualité des échanges et les questions pragmatiques permettent d’illustrer les actions entreprises présentées. Une de meilleures chaînes en la matière !

    Apple Podcasts
    5
    LBIsdwlb
    France2 years ago
  • Échanges passionnants

    Marine est une grande professionnelle et enregistrer un épisode avec elle fut une très belle expérience et les épisodes écoutés toujours riches d enseignements. Bravo à elle 🤩

    Apple Podcasts
    5
    cecilb07
    France2 years ago
  • Inspirant et Professionnel

    Excellent podcast sur la relation clientèle. Session d’échanges enrichissante et accessible pour l’auditeur lambda.

    Merci 👍

    Apple Podcasts
    5
    Serge SOH
    France3 years ago
  • Éducatif et inspirant

    Merci à Marine de proposer avec LeClient podcast des épisodes qui tout a la fois partagent des bonnes pratiques CX et des parcours de professionnels très inspirants.

    Apple Podcasts
    5
    20centP
    France4 years ago
  • Accessible et inspirant !

    Bravo pour ce podcast riche des personnalités interviewées, des sujets traités et des échanges avec Marine, dont la bienveillance et l’enthousiasme sont communicatifs !

    Apple Podcasts
    5
    Clotilde Roux
    France4 years ago

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Apple Podcasts
#99
France/Business/Careers
Apple Podcasts
#164
Mexico/Business/Careers

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1. Marketing Square : Les secrets Growth Marketing ⚡️
2. Le Podcast de Pauline Laigneau
3. J'peux Pas J'ai Business par TheBBoost
4. Génération Do It Yourself
5. LEGEND

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this podcast launched 5 years ago and published 112 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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