Кофе к вашим услугам/ Coffee At Your Service
CoffeeServicePodcastКофе занимает все больше места в наших жизнях. Мы решили сделать подкаст об обслуживании во всех сферах кофейной индустрии, так как серьезно считаем, что качество обслуживания не менее важно, чем качество продукта. Мы - это Марина Пензий, Наталья Полулященко и Валерия Кутузова. Наш опыт и знания позволяют с уверенностью утверждать, что качественное обслуживание ценится выше цены продукта и помогае... more
| Publishes | Twice weekly | Episodes | 4 | Founded | 4 years ago |
|---|---|---|---|---|---|
| Language |  Russian | Categories | ManagementBusiness | ||
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Тема выпуска: Как персонал влияет на качество сервиса высокого уровня в кофейне и какие способы мотивирования мы можем использовать. Делимся своим опытом, а также опытом гостя - Рената Маматказина.
Ренат имеет огромный опыт в кофейной сфере и разви... more
В этом выпуске Марина и Лера говорят о конфликтных ситуациях во время рабочего процесса. Говорим о самых частых причинах конфликтов, о том, кто виноват, а также делимся простым алгоритмом, который поможет предотвратить конфликт в большинстве случаев.... more
Короткий выпуск, в котором мы представляемся и объясняем, почему считаем важной тему обслуживания в кофейнях, отделах продаж, соцсетях и даже производствах.
В первом эпизоде нашего подкаста мы обсуждаем, есть ли в нашей стране общепринятые стандарты обслуживания в кофейнях, должна ли цена за кофе влиять на качество обслуживания. А еще определяем, клиент или гость, американо или фильтр, и помогают ли бизн... more
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this podcast launched 4 years ago and published 4 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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