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Artwork for Hard Calls with Trisha Price

Hard Calls with Trisha Price

Pendo
Product Management
Pendo
Artificial Intelligence
Customer Experience
Decision Making
Saas
Product Leadership
Product Operations
Data-Driven Decision Making
Team Dynamics
Business Outcomes
Digital Banking
Financial Institutions
Vantaca
Scaling Teams
AI Projects
Community Management
Software Development
Innovation
Digital Transformation

Every product leader has to make them: the high-stakes decisions that define outcomes, shape careers, and don't come with easy answers. The Hard Calls podcast, hosted by Trisha Price, features candid conversations with product and tech leaders about the pivotal decisions that drive great products and the pressure that comes with it. From conflicting priorities and unclear success metrics to aligni... more

PublishesTwice monthlyEpisodes24Foundeda year ago
Number of ListenersCategories
ManagementBusiness

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Artwork for Hard Calls with Trisha Price

Latest Episodes

Six months of work. Ninety percent of the code thrown away. Not because it failed, but because the technology moved faster than the roadmap. Chris Butler, Director of Product Operations at GitHub, made that call without hesitation and it set the tone... more

AI has made it easier than ever to build fast. What it hasn't done is tell anyone what to build. Christian Idiodi, partner at Silicon Valley Product Group and one of the most respected voices in product leadership, came off the Pendomonium 2026 stage... more

Most pivots fail not because the idea was wrong, but because the leader waited too long for everyone to agree. Steve Sewell, CEO of Builder.io, didn't wait. He told his team the decision was made, the conversation was over, and they were burning the ... more

Too many companies are treating AI like a checkbox. Board pressure, competitive anxiety, and a fear of being left behind are driving product teams to ship AI features before they've defined the problem they're solving. Louise Allen, Chief Product Off... more

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Recent Guests

Steve Sewell
CEO of Builder.io
Builder.io
Episode: Stop asking for buy-in and just ship it.
Louise Allen
Chief Product Officer at Planview
Planview
Episode: Planview's CPO on Making Intelligent Bets When You Can Barely See Six Months Ahead
Ed Case
Director of Product Design and User Experience at Vantaca
Vantaca
Episode: How a Designer Shipped a Year of Work in Two Months
Chirag Mehta
Analyst, Constellation Research
Constellation Research
Episode: How to Ship Fast and Drive Outcomes
Leyla Seka
Veteran enterprise software executive, former leader of Salesforce AppExchange
Salesforce
Episode: AI Isn't Helping Us Learn Faster; We Are Still Human After All
Jeff Lash
VP of Product Management at Insperity, former advisor at Forrester and Serious Decisions
Insperity
Episode: This Decision Framework Leads to Better Product Experiments
Dave Killeen
Field Chief Product Officer for EMEA at Pendo
Pendo
Episode: AI Won't Save Your Product; Your Taste and Judgment Will
Daniel Haisley
Senior Vice President of Product Management at CSI
CSI
Episode: How Data Leads to Personalization in a Digital Banking World
Anuar Chapur
Chief Product and Technology Officer at The Palace Company.
The Palace Company
Episode: How a Luxury Resort Group Adopted Product Thinking To Transform Guest Experiences

Host

Trisha Price
Host of Hard Calls

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Talking Points

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AI Won't Save Your Product; Your Taste and Judgment Will
Q: What role does AI play in shaping North Star metrics and business outcomes?
He explains KPI driver trees as the core logic for linking product work to business outcomes, with AI assisting in creating and refining these metrics, while the human team provides judgment and alignment.
AI Won't Save Your Product; Your Taste and Judgment Will
Q: How did you end up at Pendo and how has that shaped your approach to hard calls and AI in product leadership?
After a period of professional uncertainty, Trisha reached out and Dave joined Pendo, which positioned him to leverage AI and toolsets like The Vibe PM podcast, enabling him to combine leadership experience with cutting-edge AI experimentation.
AI Won't Save Your Product; Your Taste and Judgment Will
Q: What is one of the hardest calls you've had to make in your career?
Dave describes guiding through three organizational rifts where redundancies were laid off and promises had to be made to the organization about not repeating the same mistakes, all while maintaining transparency and keeping key teams motivated.
This Decision Framework Leads to Better Product Experiments
Q: how is AI changing the way you think about experimentation?
AI accelerates experimentation by enabling rapid prototyping and testing, but you must still ground decisions in customer needs, job-to-be-done, and strong collaboration with internal stakeholders to ensure viable outcomes.
This Decision Framework Leads to Better Product Experiments
Q: how do you approach balancing short-term requests with long-term product strategy?
We use frameworks sparingly and tailor decisions to where the product sits in its lifecycle, ensuring alignment with stakeholders across marketing, sales, support, and finance, rather than rigidly following a formula.

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Frequently Asked Questions About Hard Calls with Trisha Price

What is Hard Calls with Trisha Price about and what kind of topics does it cover?

A candid, practitioner-focused series that centers on the hard decisions product and tech leaders must make. Episodes explore topics like AI integration, data-driven product strategy, trust and transparency with customers, and balancing rapid innovation with regulatory and cultural constraints. Guests range from chief product officers and senior product leaders at financial services firms to leaders in hospitality tech and SaaS, often sharing real-world decision-making stories, organizational changes, and lessons learned from ambitious product transformations. The show stands out for its emphasis on tough calls, culture, and outcomes, making it valuable for listeners who want concrete frameworks and leadership insight to apply in their own ... more

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1. Product Thinking

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Hard Calls with Trisha Price launched a year ago and published 24 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on Hard Calls with Trisha Price?

Recent guests on Hard Calls with Trisha Price include:

1. Steve Sewell
2. Louise Allen
3. Ed Case
4. Chirag Mehta
5. Leyla Seka
6. Jeff Lash
7. Dave Killeen
8. Daniel Haisley

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