Give an Ovation: The Restaurant Guest Experience Podcast with Zack Oates
OvationGive an Ovation: The Restaurant Guest Experience Podcast is your backstage pass to the minds of hospitality leaders, innovators, and operators who are redefining what it means to serve. Hosted by Zack Oates, founder of Ovation, each episode dives into real-world tactics and inspiring stories from restaurant pros who know how to create five-star guest experiences—both in-store and off-premise.
Fro... more
| Publishes | Twice weekly | Episodes | 429 | Founded | 6 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | BusinessMarketingArtsFood | |||
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Jennifer Schuler, CEO of Handel’s Homemade Ice Cream and former CEO of Wetzel’s Pretzels, joins Zack Oates to talk about what really drives guest experience today. She shares why people are craving in-person connection more than eve... more
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Tom Selementi of Spread Bagelry joins Zack Oates to break down what actually drives guest loyalty in a crowded category. From premium positioning to operational discipline, Tom explains why winning in breakfast and lunch comes down ... more
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Pinky Cole, founder of Slutty Vegan, joins Zack Oates to share how bold branding, authenticity, and resilience built one of the most talked about restaurant concepts in the country. From creating a name that sparks conversation to n... more
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Zack Oates sits down with Melissa Doolin-Koehne of Elevate Four to talk about what actually moves the needle in today’s restaurant environment. With decades of experience across operations, data, and leadership, Melissa brings a gro... more
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- Quick and helpful
Love how easy this podcast is to listen to. Straightforward info in a brief episode. So helpful! Keep up the great work!
Apple Podcasts5kokllc
United Statesa year ago - Long time listener
Love the show! Been listening since 2020. I love Zack’s insights and the quality of guests just keeps going up.
Apple Podcasts5Cancelled order #7United States2 years ago - Favorite episode so far
Michel Falcon dropped straight GEMS !!! 👏🏾🙌🏾 Favorite episode 🥳
Apple Podcasts5NamasteEOUnited States4 years ago - Informative
Love the host’s energy and the guests they have on are super informative!
Apple Podcasts5DerekdlmUnited States6 years ago
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Apple Podcasts | #198 |  New Zealand/Business/Marketing |
Apple Podcasts | #248 |  Hong Kong/Business/Marketing |
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Frequently Asked Questions About This Podcast
What is This Podcast about and what kind of topics does it cover?
Across episodes, the show centers on practical, real-world strategies for elevating guest experiences in the restaurant industry, from frontline operations and training to technology, branding, and leadership. Discussions frequently explore how to blend human hospitality with innovative tools—AI, data, and digital experiences—to drive loyalty, optimize service, and empower teams. Notable angles include AI's role in customer-facing operations, authentic brand storytelling, and how operators balance convenience (delivery, catering, self-ordering) with personal connection. The format tends to feature founders, operators, and consultants who share actionable tactics, from “surprise and delight” guest experiences to scalable systems and frontlin... more
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Which podcasts are similar to this podcast?
These podcasts share a similar audience with this podcast:
1. QSR Uncut
2. A Deeper Dive
3. Restaurant Daily
4. Extra Serving: A restaurant industry podcast
5. Take-Away with Sam Oches
How many episodes of this podcast are there?
this podcast launched 6 years ago and published 429 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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What guests have appeared on this podcast?
Recent guests on this podcast include:
1. Carl Orsbourn
2. Brian Fauver
3. Geoff Henry
4. Andrew Pudalov
5. Frank Paci
6. Greg Zamfotis
7. Brianne Harvey
8. Kayla Dillon
To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.