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Transform NOW

SS&C
Artificial Intelligence
Automation
Openai
Generative AI
Agentic Automation
Agentic AI
Anthropic
Meta
AI Agents
Microsoft
Enterprise AI
Healthcare
Financial Services
Robotic Process Automation
Digital Transformation
Google
Supply Chain Management
Private Equity
SS&C Blue Prism
Chatgpt

Transform NOW is brought to you by SS&C. AI is reshaping work, but the real breakthrough is orchestration. When people, AI, and automation move together as one intelligent workflow, enterprises stop experimenting and start transforming. On Transform NOW, we explore how AI and agent orchestration are transforming operations, driving growth, and changing how organizations serve customers and empower... more

PublishesTwice weeklyEpisodes516Founded7 years ago
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Business

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Artwork for Transform NOW

Latest Episodes

In this episode, Transform NOW co-hosts Brad Hairston and Michael Marchuk banter about some interesting recent news headlines in the world of automation and AI. News stories covered in this episode:.GPT-6 Astra might be too powerful to understand or ... more

In this episode of the Transform Now podcast, host Michael Marchuk sits down with Russell Halper, CEO of InsideKitchen and a 20-year veteran in enterprise transformation. Russell specializes in "adoption architecture", the missing layer between deplo... more

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In this episode, Transform NOW co-hosts Brad Hairston and Michael Marchuk banter about some interesting recent news headlines in the world of automation and AI.

News stories covered in this episode:

• OpenAI Says AGI Is Coming By Year-End. It Also... more

YouTube

In this episode, Brad Hairston talks with Federico Berruti, a McKinsey partner and co-leader of their Canadian banking practice, who returns to Transform NOW to explain his concept of AI agents as "corporate citizens" and why agentic AI's real breakt... more

YouTube

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Recent Guests

Russell Halper
CEO and co-founder of Inside Kitchen
Inside Kitchen
Episode: 516. Turning AI Promise into Reality
Federico Berruti
Partner at McKinsey and Company, co-leader of Canadian banking practice
McKinsey & Company
Episode: 514. AI Agents as Corporate Citizens
David De Cremer
Dean and distinguished professor at Northeastern University Business School
Northeastern University
Episode: 510. The AI-Savvy Leader
Carl Lenocker
Customer success advisor, executive coach, bestselling author
Self-employed / author of A Success Plan for Life
Episode: 508. Beyond AI: Humanizing Customer Success
Vincent Granville
Pioneering generative AI scientist and co-founder of Bonding AI
Bonding AI; mltechniques.com
Episode: 506. Building Trustworthy AI: Eliminating Hallucinations
Kasim Iqbal
Head of an RPA team at Computacenter
Computacenter
Episode: 504. Scaling Automation at Computacenter
Anastasia Lauterbach
AI board advisor, governance expert, author
Episode: 502. Moving Beyond AI Buzzwords in the Boardroom
Renan Devillieres
Investor and founder of OSS Ventures focusing on AI for manufacturing
OSS Ventures
Episode: 498. AI Agents in Manufacturing: From Decision Support to Autonomous Execution
Scott Anthony
Clinical professor at the Tuck School of Business, Dartmouth; author of Epic Disruptions and Dual Transformation
Dartmouth Tuck School of Business
Episode: 496. Disruption Without Dread: An Optimist's Case for AI's Transformative Upside

Hosts

Michael Marchuk
Host of Transform NOW
Brad Hairston
Co-host of Transform NOW

Reviews

5.0 out of 5 stars from 62 ratings
  • The Future is Now!!

    We live in a world where transformation and disruptive innovation is happening all the time - this is a great series that not only shares knowledge and insights from people in the industry but also leaves you with thought provoking ideas on how we can all shape up the future of work!

    Apple Podcasts
    5
    BBasan
    United Kingdom6 years ago
  • Let’s look to the future!

    A great way to hear from experts on the 21st century organisation; human and digital working together collaboratively to intelligently transform the future of work!

    Apple Podcasts
    5
    mbwhiteside
    United Kingdom7 years ago
  • Generation AWESOME

    A fantastic series and fantastic tool for anyone looking to get into automation, take their automation efforts even further or just learn a few things. Well done Blue Prism.

    Apple Podcasts
    5
    mjuden
    United Kingdom7 years ago
  • Great insight into the workforce of the future

    These podcasts provide good insight into how office workers will work alongside their digital worker colleagues as the shape of the workforce changes to reflect the digital age.

    Apple Podcasts
    5
    Ducksback
    United Kingdom7 years ago
  • Exciting topics ahead

    The fourth industrial revolution is both scary and exciting, and we need guides to help us navigate what is coming. From the first episode, I can tell that this is going to showcase some phenomenal examples of what a digital workforce will mean for all of us.

    Apple Podcasts
    5
    Drew749
    United States7 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Thoughtful take on AI governance and workforce impact.
Audience-friendly discussions with actionable leadership advice.
Regularly highlights real-world case studies across industries.
Good mix of practical examples and cautionary notes on AI adoption.

Talking Points

Recent interactions between the hosts and their guests.

508. Beyond AI: Humanizing Customer Success
Q: From your perspective, which CS activities are becoming obsolete due to AI, and which require a human touch?
AI will automate much of technical onboarding and routine support, as well as process and project management tasks, but strategic relationship management, executive-level communication, and the ability to interpret AI outputs within a business context will remain human-led.
506. Building Trustworthy AI: Eliminating Hallucinations
Q: How do you balance the need for speed and cost with the goal of reducing hallucinations in an enterprise setup?
Use a two-layer approach: keep a fast, structured backend to retrieve and assemble accurate data from trusted sources, and a lighter language layer for user-friendly outputs. Employ quantization and distillation to reduce compute cost, ensure replicability by fixing seeds, and continuously benchmark to detect drift or hallucinations early.
506. Building Trustworthy AI: Eliminating Hallucinations
Q: What practical steps would you recommend for a mid-sized company moving toward deterministic AI?
Start with smaller, optimized models trained on your own data, implement auto-distillation and controlled prompts, measure with a robust benchmarking framework that includes relevancy, exhaustivity, and source traceability, and ensure governance with on‑prem or tightly controlled deployments. Gradually expand to multiple vendors and data sources while maintaining strict replication and auditing capabilities.
504. Scaling Automation at Computacenter
Q: What were the biggest technical decisions that enabled scale and reliability?
We started with screen-scraping and then moved to API integrations for faster, more reliable processing; API changes reduced error-prone maintenance and improved resilience to portal changes.
504. Scaling Automation at Computacenter
Q: Can you describe the project and what it accomplished beyond the time savings?
The project automated return-label creation and tracking updates for asset shipments, freeing analysts from repetitive copy-and-paste tasks, reducing SLA impacts, and enabling faster processing as the volume grows, while also simplifying onboarding for new customers.

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Frequently Asked Questions About Transform NOW

What is Transform NOW about and what kind of topics does it cover?

Two hosts consistently explore AI, automation, and orchestrated workflows in enterprise settings, pairing practical tech breakdowns with governance, leadership, and human factors. Recent episodes highlight trustworthy AI design, large-scale RPA programs, AI governance for boards, and leadership strategies for human-centric AI adoption, often weaving in real-world case studies from manufacturing, pharma, and IT services. The show stands out for blending technical depth with accessible storytelling, a practical approach to governance and risk, and generous takeaways for listeners considering AI-driven transformations in their organizations.

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How many episodes of Transform NOW are there?

Transform NOW launched 7 years ago and published 516 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on Transform NOW?

Recent guests on Transform NOW include:

1. Russell Halper
2. Federico Berruti
3. David De Cremer
4. Carl Lenocker
5. Vincent Granville
6. Kasim Iqbal
7. Anastasia Lauterbach
8. Renan Devillieres

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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