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Gebruiker Centraal

Gebruiker Centraal
Customer Experience
Government Services
User-Centered Design
Public Services
Inclusie
Klantbeleving
Omnichannel Service
Channel Strategy
Digitale Vaardigheden
Overheid
Leadership
Omnichannel Dienstverlening
Toegankelijkheid
UWV
Human Measures Monitor
Intellectual Property
Customer Focus Strategy
Public Sector
Public Sector Digital Transformation
User Centricity

Gebruiker Centraal is een overheidsbrede kenniscommunity over de dienstverlening van de overheid. Gebruiker Centraal streeft naar een betere overheidsdienstverlening voor iedereen. In onze podcasts gaan we dieper in op de vraag hoe de overheid de mens voorop kan stellen in haar dienstverlening. Dat doen we aan de hand van verschillende thema's maar één onderwerp staat altijd centraal: het menselij... more

PublishesDailyEpisodes28Founded5 years ago
Category
Government

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Artwork for Gebruiker Centraal

Latest Episodes

In this podcast series 'User Needs First Across Borders' we talk to international speakers who were guests at the User Centered conference in April 2025. This episode features:

Marianne van den Anker, ombudsman Rotterdam-Rijmond region.

Alexander S... more

In the podcast series 'User Needs First Across Borders', we talk to international speakers who were guests at the User Needs First International Conference 2025. This episode features Richard Pope and Oleg Polovynko.

In the podcast series 'User Needs First Across Borders', we talk to international speakers who were guests at the User Needs First International Conference 2025. This episode features Anouschka Scholten, Ottla Arrigoni and Yaprak Hamarat.

In the podcast series 'User Needs First Across Borders', we talk to international speakers who were guests at the User Needs First International Conference 2025. This episode features Morten Meyerhoff Nielsen, Kara Kane and Martin Jordan.

Key Facts

Accepts Guests
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Recent Guests

Anoushka Scholten
Policy Designer from the Government-Wide Public Services of the Ministry of the Interior and Kingdom Relations in the Netherlands.
Ministry of the Interior and Kingdom Relations
Episode: Design in policy – User Needs First Across Borders
Ottla Arrigoni
Policy Analyst Designer at the EU Policy Lab of the European Commission.
EU Policy Lab of the European Commission
Episode: Design in policy – User Needs First Across Borders
Yaprak Hamarat
Policy Analyst Designer at the EU Policy Lab of the European Commission.
EU Policy Lab of the European Commission
Episode: Design in policy – User Needs First Across Borders
Morten Meijhoff-Nielsen
Principal Research Specialist of the United Nations University
United Nations University
Episode: Learning from others – User Needs First Across Borders
Kara Kane
Head of Design for Test and Learn in the UK's Cabinet Office
UK's Cabinet Office
Episode: Learning from others – User Needs First Across Borders
Martin Jordan
Head of Design and User Research at Digital Service of the German Government
Digital Service of the German Government
Episode: Learning from others – User Needs First Across Borders
Liesbeth Hak
Project manager omnichannel at Gebruikers Centraal
Gebruikers Centraal
Episode: Omni­channel in Verbinding: kanaalstrategie
Wolfgang Ebbers
Professor ICT and Strategic Innovation in the Public Sector at Erasmus University and Principal Advisor at PBLQ Research and Consulting.
Erasmus University, PBLQ
Episode: Omni­channel in Verbinding: kanaalstrategie
Brigitte van Buggenum
Hoofdklantexpertise bij UWV
UWV
Episode: Klant­beleving bij de over­heid: in gesprek met Brigitte van Buggenum

Host

Robert Vels
CX leader and frequent contributor to discussions on customer experience within government sectors, sharing insights to improve service delivery.

Reviews

4.3 out of 5 stars from 3 ratings
  • Nuttige onderwerpen vanuit diverse invalshoeken belicht

    Leuk verscheidenheid in podcast-stylen. Soms kan de geluidskwaliteit beter. Voor iedereen die bezig is met de digitale overheid en toegankelijkheid.

    Apple Podcasts
    5
    Paul van Buuren
    Netherlands4 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Listeners appreciate the diverse perspectives shared on improving digital governmental services, citing the variety of topics tackled.
There are comments on the quality of discussions, indicating a positive reception of the insights provided by both hosts and guests.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Apple Podcasts
#30
Netherlands/Government

Talking Points

Recent interactions between the hosts and their guests.

Morten Meyerhoff Nielsen: From standards to service: Designing digital government for real user needs
Q: How do you engage the decision makers to cooperate in advance before there is a go live?
Making usability an administrative and business issue rather than just political helps foster collaboration among decision makers.
Morten Meyerhoff Nielsen: From standards to service: Designing digital government for real user needs
Q: Is there a correlation between the quality of these design standards you were mentioning and the actual perceived usability of services?
Initially, yes, better design standards lead to better services, as they help change user behavior towards online services.
Klant­beleving bij de over­heid: in gesprek met Brigitte van Buggenum
Q: Wat zou je willen zeggen aan professionals binnen de overheid?
She advises making client experiences visible by sharing stories from clients, making the issues tangible for decision-makers.
Klant­beleving bij de over­heid: in gesprek met Brigitte van Buggenum
Q: Kun je een concreet voorbeeld geven voor luisteren?
Brigitte discusses the experience of clients feeling lost in the system, often being transferred without proper communication, stressing the need for better internal processes.
Design in policy – User Needs First Across Borders
Q: What would you change about the dynamic between political policy and implementation?
To foster more dialogue on what is happening after policies are implemented and adapt them accordingly.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

Gender Skew
Location
Interests
Professions
Age Range
Household Income
Social Media Reach

Frequently Asked Questions About Gebruiker Centraal

What is Gebruiker Centraal about and what kind of topics does it cover?

The content focuses extensively on enhancing public service delivery through human-centered design principles, emphasizing the importance of understanding user needs in government interactions. Guests from diverse governmental and academic backgrounds discuss case studies and share insights on transforming public services across different countries, with an undercurrent advocating for collaboration and innovation in policy-making. Notable themes include omnichannel strategies, digital transformation, and the necessity for inclusivity and accessibility in service design, all aimed at prioritizing citizen engagement and improving overall administrative effectiveness.

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Which podcasts are similar to Gebruiker Centraal?

These podcasts share a similar audience with Gebruiker Centraal:

1. KieftJansenEgmondGijp
2. DenkTank

How many episodes of Gebruiker Centraal are there?

Gebruiker Centraal launched 5 years ago and published 28 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on Gebruiker Centraal?

Recent guests on Gebruiker Centraal include:

1. Anoushka Scholten
2. Ottla Arrigoni
3. Yaprak Hamarat
4. Morten Meijhoff-Nielsen
5. Kara Kane
6. Martin Jordan
7. Liesbeth Hak
8. Wolfgang Ebbers

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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