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Artwork for Gebruiker Centraal

Gebruiker Centraal

Gebruiker Centraal
Customer Experience
Government Services
User-Centered Design
Public Services
Inclusie
Klantbeleving
Omnichannel Service
Channel Strategy
Overheid
Digitale Vaardigheden
Leadership
Toegankelijkheid
Omnichannel Dienstverlening
UWV
Human Measures Monitor
Intellectual Property
Customer Focus Strategy
Public Sector
User Centricity
Public Sector Digital Transformation

Gebruiker Centraal is een overheidsbrede kenniscommunity over de dienstverlening van de overheid. Gebruiker Centraal streeft naar een betere overheidsdienstverlening voor iedereen. In onze podcasts gaan we dieper in op de vraag hoe de overheid de mens voorop kan stellen in haar dienstverlening. Dat doen we aan de hand van verschillende thema's maar één onderwerp staat altijd centraal: het menselij... more

PublishesWeeklyEpisodes52Founded5 years ago
Language
Dutch
Category
Government

Listen to this Podcast

Artwork for Gebruiker Centraal

Latest Episodes

Inwoners en ondernemers betrekken en bereiken met spel: waarom zou je het doen, wat levert het op en hoe ga je ermee aan de slag? Heb je weleens van gamification of serious gaming gehoord? Dit betekent dat je spelelementen inzet in een professionele ... more

Dit is de Direct Duidelijk Tour podcast. Eerder maakten we webinars over duidelijke overheidscommunicatie en -dienstverlening. En daar kun je nu naar luisteren. Je hoort gesprekken over verschillende onderwerpen. Met voorbeelden uit de praktijk. En a... more

Overheden weten waar inwoners en ondernemers recht op hebben. Vaak beter dan zij dat zelf weten. Je kúnt als overheid diensten verlenen, zonder dat een inwoner of ondernemer daar om vraagt. Proactieve dienstverlening noemen we dat. Mensen krijgen aut... more

Goed luisteren is cruciaal om te weten wat er leeft onder de mensen in onze samenleving. Als je dat weet, snap je namelijk ook waarover en hoe je moet communiceren. Maar kunnen we nog wel écht goed luisteren? Waarom is dat best lastig? Goed luisteren... more

Key Facts

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Recent Guests

Anoushka Scholten
Policy Designer from the Government-Wide Public Services of the Ministry of the Interior and Kingdom Relations in the Netherlands.
Ministry of the Interior and Kingdom Relations
Episode: Design in policy – User Needs First Across Borders
Ottla Arrigoni
Policy Analyst Designer at the EU Policy Lab of the European Commission.
EU Policy Lab of the European Commission
Episode: Design in policy – User Needs First Across Borders
Yaprak Hamarat
Policy Analyst Designer at the EU Policy Lab of the European Commission.
EU Policy Lab of the European Commission
Episode: Design in policy – User Needs First Across Borders
Morten Meijhoff-Nielsen
Principal Research Specialist of the United Nations University
United Nations University
Episode: Learning from others – User Needs First Across Borders
Kara Kane
Head of Design for Test and Learn in the UK's Cabinet Office
UK's Cabinet Office
Episode: Learning from others – User Needs First Across Borders
Martin Jordan
Head of Design and User Research at Digital Service of the German Government
Digital Service of the German Government
Episode: Learning from others – User Needs First Across Borders
Liesbeth Hak
Project manager omnichannel at Gebruikers Centraal
Gebruikers Centraal
Episode: Omni­channel in Verbinding: kanaalstrategie
Wolfgang Ebbers
Professor ICT and Strategic Innovation in the Public Sector at Erasmus University and Principal Advisor at PBLQ Research and Consulting.
Erasmus University, PBLQ
Episode: Omni­channel in Verbinding: kanaalstrategie
Brigitte van Buggenum
Hoofdklantexpertise bij UWV
UWV
Episode: Klant­beleving bij de over­heid: in gesprek met Brigitte van Buggenum

Reviews

4.3 out of 5 stars from 3 ratings
  • Nuttige onderwerpen vanuit diverse invalshoeken belicht

    Leuk verscheidenheid in podcast-stylen. Soms kan de geluidskwaliteit beter. Voor iedereen die bezig is met de digitale overheid en toegankelijkheid.

    Apple Podcasts
    5
    Paul van Buuren
    Netherlands4 years ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Listeners appreciate the variety of perspectives on government service delivery, emphasizing the importance of accessibility and user-centered design in discussions. Some have noted occasional issues with audio quality, but overall the content resonated well with audiences engaged in the digital government space.

Chart Rankings

How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.

Apple Podcasts
#128
Ukraine/Government
Apple Podcasts
#200
Netherlands/Government

Talking Points

Recent interactions between the hosts and their guests.

Morten Meyerhoff Nielsen: From standards to service: Designing digital government for real user needs
Q: How do you engage the decision makers to cooperate in advance before there is a go live?
Making usability an administrative and business issue rather than just political helps foster collaboration among decision makers.
Morten Meyerhoff Nielsen: From standards to service: Designing digital government for real user needs
Q: Is there a correlation between the quality of these design standards you were mentioning and the actual perceived usability of services?
Initially, yes, better design standards lead to better services, as they help change user behavior towards online services.
Klant­beleving bij de over­heid: in gesprek met Brigitte van Buggenum
Q: Wat zou je willen zeggen aan professionals binnen de overheid?
She advises making client experiences visible by sharing stories from clients, making the issues tangible for decision-makers.
Klant­beleving bij de over­heid: in gesprek met Brigitte van Buggenum
Q: Kun je een concreet voorbeeld geven voor luisteren?
Brigitte discusses the experience of clients feeling lost in the system, often being transferred without proper communication, stressing the need for better internal processes.
Design in policy – User Needs First Across Borders
Q: What would you change about the dynamic between political policy and implementation?
To foster more dialogue on what is happening after policies are implemented and adapt them accordingly.

Audience Metrics

Listeners, social reach, demographics and more for this podcast.

Gender Skew
Location
Interests
Professions
Age Range
Household Income
Social Media Reach

Frequently Asked Questions About Gebruiker Centraal

What is Gebruiker Centraal about and what kind of topics does it cover?

A focus on enhancing public service delivery through a human-centered approach characterizes the discussions featured. The content often includes insights from professionals in government and policy design, exploring how traditional services can be improved through collaboration, iteration, and an emphasis on user needs. Topics of interest include design thinking, public trust, and international perspectives on government innovation. The overall aim is to provide knowledge and perspectives that foster better collaboration among government bodies and enhance public services for all citizens, making the complex workings of government more accessible and responsive to individual needs.

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How many listeners does Gebruiker Centraal get?

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How many subscribers and views does Gebruiker Centraal have?

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Which podcasts are similar to Gebruiker Centraal?

These podcasts share a similar audience with Gebruiker Centraal:

1. De Podcast Psycholoog
2. De Jesse Frederik Show
3. De Correspondent
4. NRC Haagse Zaken
5. Het Uur

How many episodes of Gebruiker Centraal are there?

Gebruiker Centraal launched 5 years ago and published 52 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

How do I contact Gebruiker Centraal?

Our systems regularly scour the web to find email addresses and social media links for this podcast. We scanned the web and collated all of the contact information that we could find in our podcast database. But in the unlikely event that you can't find what you're looking for, our concierge service lets you request our research team to source better contacts for you.

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What guests have appeared on Gebruiker Centraal?

Recent guests on Gebruiker Centraal include:

1. Anoushka Scholten
2. Ottla Arrigoni
3. Yaprak Hamarat
4. Morten Meijhoff-Nielsen
5. Kara Kane
6. Martin Jordan
7. Liesbeth Hak
8. Wolfgang Ebbers

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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