Deep Learning with PolyAI
Team PolyAIPolyAI's CEO/co-founder Nikola Mrkšić and team invite guests to candidly discuss trends and tech in AI, voice throughout the enterprise, and nailing the customer experience.
| Publishes | Twice monthly | Episodes | 101 | Founded | 2 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | ManagementTech NewsNewsBusiness | |||
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What happens when the ability to build an AI agent is no longer limited to developers?
In this episode of Deep Learning with PolyAI, Nikola Mrkšić sits down with Michael Chen, VP of Strategic Alliances at PolyAI, to explore what's ... more
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Many AI models today are designed as generalists. But in customer experience, that approach often falls short.
In this episode of Deep Learning with PolyAI, Nikola Mrkšić sits down with Matt Henderson, VP of Research at PolyAI, to ... more
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In this episode of Deep Learning with PolyAI, Nikola Mrkšić sits down with Bill Staikos, Founder of Be Customer Led, to unpack why many CX leaders are still on the sidelines of the AI conversation — and what that means for the futur... more
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Customer experience is often measured at the surface. But it’s built behind the scenes.
In this episode of Deep Learning with PolyAI, Michelle Schroeder sits down with Sam Stern, who leads service design at LinkedIn, to explore how... more
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Very excellent show. Top analysis on conversational AI.
Apple Podcasts5Hatmenderson
United Kingdom8 months ago
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Apple Podcasts | #241 |  United States/News/Tech News |
Apple Podcasts | #242 | United Kingdom/News/Tech News |
Apple Podcasts | #83 |  South Africa/News/Tech News |
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Frequently Asked Questions About Deep Learning with PolyAI
What is Deep Learning with PolyAI about and what kind of topics does it cover?
The show consistently explores how AI, especially in conversational and voice-enabled contexts, intersects with customer experience, enterprise transformation, and operational efficiency. Episodes frequently feature leaders from AI, CX, and enterprise tech, including practitioners building or deploying voice agents, AI-assisted analytics, and omnichannel strategies. Across topics there's an emphasis on real-world adoption challenges, governance, multilingual and visual-context capabilities, and the balance between automation and human support. A standout element is the hands-on, practitioner-focused lens—guests often share concrete deployment lessons, missteps, and strategies for delivering quality CX at scale, making it helpful for listene... more
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Deep Learning with PolyAI launched 2 years ago and published 101 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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What guests have appeared on Deep Learning with PolyAI?
Recent guests on Deep Learning with PolyAI include:
1. Alex Brown
2. Dom Nicastro
3. Austin Towns
4. Adrian Swinscoe
5. Brian Jeppesen
6. Kylie Whitehead
7. Lauren Sullivan
8. Jo Lai
To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.