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Artwork for Deep Learning with PolyAI

Deep Learning with PolyAI

Team PolyAI
Generative AI
Customer Experience
Voice Assistants
Automation
Artificial Intelligence
Polyai
Conversational AI
Openai
Artificial General Intelligence
Productivity
Communication
Robot Chefs
Mckinsey
Email
Speech Recognition
Contact Centers
Natural Language Processing
Fertitta Entertainment
Amazon Go
AI Investment

PolyAI's CEO/co-founder Nikola Mrkšić and team invite guests to candidly discuss trends and tech in AI, voice throughout the enterprise, and nailing the customer experience.

PublishesTwice weeklyEpisodes88Founded2 years ago
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Business

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Artwork for Deep Learning with PolyAI

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The conversational AI market has exploded: ~650 companies, even more tools, and way too many promises. For business leaders, navigating all this can be paralyzing.

In this episode of Deep Learning with PolyAI, your host Nikola Mrkšić... more

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Hello Sugar is one of the fastest-growing service brands in America, with more than 140 locations and counting. From the start, they built a text-first, digital experience that customers loved. But growth brought new insights: even in... more

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Large language models are powerful tools — but why do they ramble on and on instead of just getting to the point?

In this episode of Deep Learning with PolyAI, Nikola Mrkšić sits down with Oliver Shoulson, one of PolyAI’s original di... more

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Most companies measure CX through surveys, reviews, and dashboards. But there is real danger in “silent complaints”: the underwhelming experiences that customers never report, but quietly share with friends or that stop them from comi... more

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Recent Guests

Kylie Whitehead
Senior Director of Brand and Marketing at PolyAI
PolyAI
Episode: 056: The customer service conundrum, as indicated by a bunch of survey data.
Lauren Sullivan
Speaker from Howard Brown Health
Howard Brown Health
Episode: 055: PolyAI's VOX Horizons annual conference recap
Jo Lai
Speaker from Hopper, travel platform
Hopper
Episode: 055: PolyAI's VOX Horizons annual conference recap
Oliver Shoulson
Senior Dialogue Designer at PolyAI
PolyAI
Episode: 050: Dialogue design. So hot right now.
Kenn So
Writer of the Substack publication Generation Law focusing on AI trends and companies.
Generation Law
Episode: 045: Conversations with Kenn So, Generational.pub
Shawn Wen
Co-founder and CTO of PolyAI
PolyAI
Episode: 044: Speech Recognition and Spoken Language Understanding (SLU)
Michael Chen
Vice President of Alliances at PolyAI
PolyAI
Episode: 036: Keeping AI prominent in big tech alliances

Hosts

Nikola Mrkšić
Co-founder and CEO of PolyAI, active in discussions on AI trends and customer experience.
Damien Gardiner
Contributing host focused on developments in AI and customer service technology.

Reviews

5.0 out of 5 stars from 4 ratings
  • Great

    Very excellent show. Top analysis on conversational AI.

    Apple Podcasts
    5
    Hatmenderson
    United Kingdom2 months ago

Listeners Say

Key themes from listener reviews, highlighting what works and what could be improved about the show.

Listeners praise the insightful analyses of conversational AI trends.
The candid discussions around customer experience challenges are well-received.
Audience appreciates the expertise and knowledge shared by the hosts.

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Talking Points

Recent interactions between the hosts and their guests.

033: PolyAI's Series C Raise & GPT-4o
Q: Where do you see is this going to be the year of some pretty significant product announcements coming from our house?
We anticipate significant product deployments and innovations that will enhance our generative voice assistant technology this year.
033: PolyAI's Series C Raise & GPT-4o
Q: What do you think really contributed to PolyAI's success in a time that sees an increase in the number of devalued startup companies?
The growth in revenue and operating in a hot space have contributed significantly to our success, and consistent feedback from clients illustrates the value of our product.
035: Artificial General Intelligence, six months later
Q: Why are prices decreasing as efficiency increases?
Chips improve, their availability allows companies to achieve economies of scale, leading to reduced costs.
035: Artificial General Intelligence, six months later
Q: What would you say has really progressed in the past six months?
Multimodality has received focus, and there's been a lot of excitement around new models.
045: Conversations with Kenn So, Generational.pub
Q: Where are the focus areas for business utilization of AI?
Businesses are cautious with internal adoption but are actively building AI-powered products to meet consumer demand.

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Frequently Asked Questions About Deep Learning with PolyAI

What is Deep Learning with PolyAI about and what kind of topics does it cover?

A strong focus on trends and technology in AI and voice communications marks the discussions, emphasizing their impact on customer experience across enterprises. The episodes blend technical insights with practical applications, exploring how innovations like AI agents and automation influence corporate strategies. Engaging conversations with industry leaders deliver valuable perspectives on customer experience as well as the transformative role of AI in the voice technology landscape. Listeners can expect to gain knowledge on current challenges, emerging technologies, and their implications for businesses and customer interactions.

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Which podcasts are similar to Deep Learning with PolyAI?

These podcasts share a similar audience with Deep Learning with PolyAI:

1. All-In with Chamath, Jason, Sacks & Friedberg
2. The OpenAI Daily Brief
3. Google AI: Release Notes

How many episodes of Deep Learning with PolyAI are there?

Deep Learning with PolyAI launched 2 years ago and published 88 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on Deep Learning with PolyAI?

Recent guests on Deep Learning with PolyAI include:

1. Kylie Whitehead
2. Lauren Sullivan
3. Jo Lai
4. Oliver Shoulson
5. Kenn So
6. Shawn Wen
7. Michael Chen

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