Deep Learning with PolyAI
Team PolyAIPolyAI's CEO/co-founder Nikola Mrkšić and team invite guests to candidly discuss trends and tech in AI, voice throughout the enterprise, and nailing the customer experience.
| Publishes | Twice monthly | Episodes | 104 | Founded | 3 years ago |
|---|---|---|---|---|---|
| Number of Listeners | Categories | Tech NewsNewsManagementBusiness | |||
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Voice AI vendors love to quote word error rate, usually somewhere around 2 to 3%, as proof their system understands customers. Oliver Shoulson, Agent Design & Engineering Lead at PolyAI, thinks it's one of the most misleading number... more
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Engineering teams are shrinking. But is that a crisis or an upgrade?
In this episode of Deep Learning with PolyAI, Nikola Mrkšić sits down with Helen Greul, PolyAI's new SVP of Engineering, to explore what AI is doing to the shape ... more
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Ten minutes to a working AI agent, tested and ready to deploy.
In this episode of Deep Learning with PolyAI, Frank Ferro sits down with Ruari Phipps, Senior Forward Deployed AI Engineer at PolyAI, for a live demo of the Agent Devel... more
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What happens when the ability to build an AI agent is no longer limited to developers?
In this episode of Deep Learning with PolyAI, Nikola Mrkšić sits down with Michael Chen, VP of Strategic Alliances at PolyAI, to explore what's ... more
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Very excellent show. Top analysis on conversational AI.
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United Kingdoma year ago
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Frequently Asked Questions About Deep Learning with PolyAI
What is Deep Learning with PolyAI about and what kind of topics does it cover?
A candid look at how AI and voice tech intersect with customer experience across enterprises, with a focus on operational efficiency, governance, and human-AI collaboration. Episodes frequently explore AI's practical impact on healthcare administration, banking, CX workflows, and multilingual interactions, plus the edges of visual context, dialogue design, and real-time analytics. The show shines when guests share hands-on lessons from scaling AI in contact centers, balancing automation with personal touch, and avoiding low-quality implementations that hurt brand experience. A standout trait is bringing practitioner voices—from healthcare and financial services to hospitality and media—into practical, decision-making discussions for product... more
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These podcasts share a similar audience with Deep Learning with PolyAI:
1. Practical AI
How many episodes of Deep Learning with PolyAI are there?
Deep Learning with PolyAI launched 3 years ago and published 104 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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What guests have appeared on Deep Learning with PolyAI?
Recent guests on Deep Learning with PolyAI include:
1. Helen Greul
2. Ruari Phipps
3. Matt Henderson
4. Bill Staikos
5. Sam Stern
6. Nate Brown
7. Steven Fine
8. Sarah Wright
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