CX on the Rocks - Dein Podcast für Customer Experience, Leadership und Service Culture
Anika Tannebaum & Annika SchmidtWir sind Anika Tannebaum und Annika Schmidt, zwei Stimmen aus der CX-, Service- und Leadership-Welt – mit internationaler Erfahrung, klarer Meinung und jeder Menge Energie. Gemeinsam sind wir double AA unmuted: direkt auf deine Ohren. In jeder Folge bekommst du echte Insights aus der Praxis zu Customer Experience, Customer Centricity, Customer Journey, modernem Leadership und einer Service Culture... more
| Publishes | Twice monthly | Episodes | 5 | Founded | 2 months ago |
|---|---|---|---|---|---|
| Language |  German | Number of Listeners | Categories | BusinessManagementCareers |
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Latest Episodes
04: Vernetzt, aber allein – dieses Paradox kennen viele CX-Verantwortliche nur zu gut. In dieser Folge zeigen wir, warum Community Thinking heute kein Nice-to-have mehr ist, sondern ein echter strategischer Erfolgsfaktor – für Führungskräfte, für Unt... more
03: Wie sollen Unternehmen begeisternde Kundenerlebnisse schaffen, wenn Mitarbeitende intern gegen Prozesse, Silos und Tools ankämpfen? In dieser Folge sprechen wir über Employee Experience als strategische Grundlage für gelungene Customer Experience... more
02: Was, wenn dein Unternehmen gar kein Serviceproblem hat – sondern ein Gesellschaftsproblem? In dieser Folge zeigen wir dir, warum Customer Experience längst mehr ist als guter Service und zu einem echten Gesellschaftswandel geworden ist. Wir sprec... more
01: In unserer allerersten Folge von „CX on the Rocks" nehmen wir dich mit hinter die Kulissen deutscher Unternehmen. Die unbequeme Wahrheit: Nur 6 % sind wirklich CX-ready – obwohl 92 % CX als hohe Priorität nennen. Wir sprechen über Insights aus de... more
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Apple Podcasts | #76 | Germany/Business/Management |
Apple Podcasts | #90 |  Austria/Business/Management |
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CX on the Rocks launched 2 months ago and published 5 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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