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Artwork for CX Leadership Talks

CX Leadership Talks

Nienke Bloem CCXP
Customer Experience
CX Leadership
Artificial Intelligence
Strategy On a Page
Harvard Business Review
Middle Management
Imposter Syndrome
Communication
CX Leadership Energy Matrix
Strategizing CX
Ted Lasso
Life Trends Report
Warmth and Competence
Thin Slicing
Netherlands
Scaling
Strategy
Impatience Economy
Powerpoint
Peter Burke

This is THE podcast for you as a Customer Experience Leader. To learn where to spice up your CX leadership. Listen to CX colleague’s, thoughtleaders and of course your host Nienke Bloem. She has educated and spoken with CX Leaders all around the globe, is a Recognized Training provider with the CXPA and knows how to make CX work! Honest, fun and always with a practical twist to help you become an ... more

PublishesTwice monthlyEpisodes81Founded3 years ago
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BusinessManagementMarketing

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Artwork for CX Leadership Talks

Latest Episodes

Welcome to a new episode of CX Leadership Talks, recorded from the sun-soaked island of Texel during an intense European heatwave.

In this special solo episode, Nienke Bloem CCXP dives deep into the ANI model — her new CX leadership philosophy that ... more

Welcome to a new episode of CX Leadership Talks with Nienke Bloem.

In this episode, Nienke introduces ANI: her new CX leadership philosophy built around three elements every CX leader needs to thrive: Authority, Narrative and Impact.

After spending... more

Welcome to a new episode of CX Leadership Talks with Nienke Bloem.

In this episode, we tackle one of the biggest blind spots in CX leadership: stakeholder management.

Because most CX leaders are strong in CX management. They know journey mapping, V... more

Welcome to a new episode of CX Leadership Talks! The podcast for CX leaders who want to spice up their leadership.

In this personal and inspiring solo episode, your host Nienke Bloem CCXP dives into one of the most defining visibility lessons of her... more

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Recent Guests

Sally Foley-Lewis
Global keynote speaker, Hall of Fame educator and author, president of the Professional Speaker Association
Professional Speaker Association (PSA)
Episode: #77 Leading from the middle: Sally Foley-Lewis on empowering CX Leaders to drive change
Irene van Hoorn
CCXP, Brand Lead Eneco
Eneco
Episode: #75 What it really takes to win four International CX Awards | CX leadership insights with Irene van Hoorn, CCXP
James O'Connor
CX expert, founder of Amplify XM
Amplify XM
Episode: #70 Making CX technology work: Insights from James O'Connor on strategy and leadership
Cairo Marsh
Founder of Relativ, a marketing and experience agency
Relativ
Episode: #66 The future of relationships: Redesigning Customer Experience for lasting impact
Bart Verouden
Senior Manager Innovation and Business Development at Accenture Song
Accenture Song
Episode: #60 Staying relevant in CX: Life Trends 2025 by Bart Verouden CCXP
Mia Lieberg
Collaborator; part of a mastermind with the host
Episode: #59 Why every CX Leader needs a CX Strategy on a page
Elisa de Groot
Co-founder of InTouch Female Leadership & Career Academy; co-author of Stratego for Women
InTouch Female Leadership
Episode: #57 Zichtbaar, slim en strategisch – zonder jezelf te verliezen
Adam Dorrell
CEO and co-founder of CustomerGauge
CustomerGauge
Episode: #55 Talking B2B CX with Adam Dorrell from CustomerGauge

Host

Nienke Bloem
Host of CX Leadership Talks

Chart Rankings

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Talking Points

Recent interactions between the hosts and their guests.

#57 Zichtbaar, slim en strategisch – zonder jezelf te verliezen
Q: Why is it important to understand the 'game' being played in organizations, and how should women approach it?
Because the organizational system and its unwritten rules often favor a masculine approach; women should learn to blend feminine and masculine qualities, understand the archetypes at play, and strategically choose when to assert or concede in order to move their goals forward.
#57 Zichtbaar, slim en strategisch – zonder jezelf te verliezen
Q: What is one practical step a listener can take today to act more strategically?
Start by writing down weekly successes in a dedicated notebook, the 'Tadaaa-schrift,' for 15 minutes each week to build a clear record of progress that you can reference in conversations about ambition and advancement.
#70 Making CX technology work: Insights from James O'Connor on strategy and leadership
Q: And the first one is about why CX leaders struggle with technology; what are the most common objections you hear when technology comes up?
The main issues are that tools are bought without a clear plan for how they will be used in the business, and organizations chase perfect models or new platforms instead of starting with what they need today; the result is misalignment and underutilization.

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Frequently Asked Questions About CX Leadership Talks

What is CX Leadership Talks about and what kind of topics does it cover?

This series centers on practical CX leadership, leadership communication, and how to influence change from within large organizations. Episodes frequently explore turning personal credibility into organizational impact—through visibility, storytelling, and structured approaches to leadership in CX. Notable themes include turning presentations into leadership moments, scaling CX messaging across teams, and leveraging awards, events, and stakeholder alignment to advance customer-centric strategies. A recurring thread is turning theory into repeatable actions, with frameworks and tools that listeners can apply in their own roles, from mid-level leadership to executive positions. The show often features actionable playbooks, real-world anecdote... more

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To see how many followers or subscribers CX Leadership Talks has on Spotify and other platforms such as Castbox and Podcast Addict, simply upgrade your account. You'll also find viewership figures for their YouTube channel if they have one.

Which podcasts are similar to CX Leadership Talks?

These podcasts share a similar audience with CX Leadership Talks:

1. Omdenken Podcast

How many episodes of CX Leadership Talks are there?

CX Leadership Talks launched 3 years ago and published 81 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.

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What guests have appeared on CX Leadership Talks?

Recent guests on CX Leadership Talks include:

1. Sally Foley-Lewis
2. Irene van Hoorn
3. James O'Connor
4. Cairo Marsh
5. Bart Verouden
6. Mia Lieberg
7. Elisa de Groot
8. Adam Dorrell

To view more recent guests and their details, simply upgrade your Rephonic account. You'll also get access to a typical guest profile to help you decide if the show is worth pitching.

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