CX Coffee Chat
The Nest by ConcentrixJoin us for a sip of CX wisdom – where conversations are rich, questions are simple, and insights are profound. CX Coffee Chat: Brewing a community of CX leaders, one episode at a time.
| Publishes | Monthly | Episodes | 15 | Founded | 2 years ago |
|---|---|---|---|---|---|
| Categories | BusinessInvesting | ||||
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Latest Episodes
In this episode of the CX Coffee Chat, host Matthew Kettell speaks with Martin Jürgen Reindl, the Director of Implementation Management at Payhawk. They discuss the evolution of customer experience in the FinTech sector, the importance of implementat... more
In this conversation, Ally, the Director of Customer Success at Yotpo, shares insights into the evolving landscape of customer success, particularly in the e-commerce sector. She discusses the importance of tailoring customer success strategies t... more
In this episode of the CX Coffee Check, host Rob Hamblett interviews Simon Enever, founder and former CEO of Quip, who shares his journey from industrial designer to entrepreneur. Simon discusses the pivotal moments in Quip's growth, the importance o... more
In this episode of CX Coffee Chat, host Dan Marini speaks with Brett Chereskin, COO of Dub, about his journey from military service to the tech industry, the innovative features of Dub's copy trading platform, and the challenges and strategies involv... more
In this episode of CX Coffee Chat, host Matthew Kettell speaks with Craig Jackson, Director of Customer Success at Pleo. Craig shares his journey in customer success, the evolution of the role, and the importance of team culture. He discusses how Ple... more
In this episode of the CX Coffee Chat, Matthew Kettell speaks with James Doyle, Director of Operations at Octopus Energy (Octopus Energy Deutschland) about the company's remarkable growth and its commitment to customer-centricity. James shares insigh... more
In this episode of CX Coffee Chat, host Giovana Dragone speaks with Sara Pettinari, BPO Strategic Lead at Refurbed, about the company's mission to make refurbished products the new normal. They discuss the crucial role of outsourcing in Refurbed's gr... more
In this episode of the CX Coffee Chat, host Daniel Guardans speaks with Federico Floridi, Head of Inside Sales at Impress. They discuss Federico's career journey, the dynamics of working in a startup environment, and the importance of flexibility and... more
Key Facts
Reviews
- Amazing! Thanks for sharing
Really good podcast if you’re interested in CX topics. They interview leaders from different startups!
Apple Podcasts5Flo A. 1
Spain2 years ago
Chart Rankings
How this podcast ranks in the Apple Podcasts, Spotify and YouTube charts.
Apple Podcasts | #238 |  Japan/Business/Investing |
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Audience Metrics
Listeners, social reach, demographics and more for this podcast.
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How many episodes of CX Coffee Chat are there?
CX Coffee Chat launched 2 years ago and published 15 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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