Customer Service vs Customer Experience
Yami Almaguer Gil¿Por qué, aun cuando las empresas tienen toda la intención de ser una empresa de servicio y brindar experiencias a sus clientes, no lo logran? ¿Qué pasa cuando el empleado de una empresa tuvo un mal día personal y el Servicio a Clientes de dicha empresa está en manos de él? Este PODCAST es una guía profesional para que tu equipo de trabajo se transforme en un equipo que brinda experiencias a sus c... more
| Publishes | Monthly | Episodes | 58 | Founded | 4 years ago |
|---|---|---|---|---|---|
| Language |  Spanish | Number of Listeners | Category | Business |
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Latest Episodes
En este episodio hablamos de cómo el área de TI impacta directamente el Customer Experience y la Experiencia del Cliente dentro de las organizaciones.
🎙 ️ Con Luis Veraza de la empresa Bayer exploramos por qué la tecnología no es solo soporte… sino... more
Tu cliente te escribe por WhatsApp. Luego llama. Después manda mail. Y cuando por fin alguien le contesta… 😑 “¿Me puede volver a explicar su caso?”
Bienvenido al lado oscuro de la multicanalidad mal entendida.
En este episodio del podcast hablamos... more
¿Por qué tantas estrategias de Experiencia del Cliente no funcionan? Porque empiezan por el lugar equivocado.
Vaya vaya.. ¡¡Qué episodio tenemos hoy!!
En este episodio hablamos de dónde realmente nace la Experiencia del Cliente y por qué, cuando al... more
EL ORIGEN de la operación.
En este episodio escuchas la apertura de Vanessa Rdz, Directora de Proyectos y Experiencia del Cliente en INDUSTRONIC, quien inauguró la presentación de nuestro libro #3 ORIGEN 💛
Vivirás un espacio donde el servicio al c... more
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Escucho episodio tras episodio 😊 y no me canso! Este podcast es mi copiloto mientras manejo 🚘
Apple Podcasts5Ili Ramirez
Mexico3 years ago
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Apple Podcasts | #236 | Mexico/Business |
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| Listeners per Episode | Gender Skew | Location | |||
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Customer Service vs Customer Experience launched 4 years ago and published 58 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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