Customer Service vs Customer Experience
Yami Almaguer Gil¿Por qué, aun cuando las empresas tienen toda la intención de ser una empresa de servicio y brindar experiencias a sus clientes, no lo logran? ¿Qué pasa cuando el empleado de una empresa tuvo un mal día personal y el Servicio a Clientes de dicha empresa está en manos de él? Este PODCAST es una guía profesional para que tu equipo de trabajo se transforme en un equipo que brinda experiencias a sus c... more
| Publishes | Monthly | Episodes | 55 | Founded | 4 years ago |
|---|---|---|---|---|---|
| Language |  Spanish | Number of Listeners | Category | Business |
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Latest Episodes
EL ORIGEN de la operación.
En este episodio escuchas la apertura de Vanessa Rdz, Directora de Proyectos y Experiencia del Cliente en INDUSTRONIC, quien inauguró la presentación de nuestro libro #3 ORIGEN 💛
Vivirás un espacio donde el servicio al c... more
🌟 “ORIGEN: más que un libro, el inicio de esta nueva temporada.” 🌟
¿Recuerdas la última vez que viviste un momento que te hizo sonreír sin esperarlo? 💛 En este episodio compartimos contigo la charla de apertura que Luis Treviño Chapa, CEO de Chuc... more
🌟 “ORIGEN: más que un libro, el inicio de esta nueva temporada.” 🌟
Este episodio es como un book trailer en formato podcast, donde resumo los capítulos, destaco las ideas más poderosas y te comparto por qué este libro es más que teoría: es una guí... more
¡Bienvenido! a nuestro episodio de cierre de temporada.
Hoy te vamos a compartir 3 verdades incómodas y los errores comunes que las empresas suelen ignorar y cómo convertirlas en aprendizajes.
El episodio de hoy lo estamos realizando tomando en cu... more
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Escucho episodio tras episodio 😊 y no me canso! Este podcast es mi copiloto mientras manejo 🚘
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Customer Service vs Customer Experience launched 4 years ago and published 55 episodes to date. You can find more information about this podcast including rankings, audience demographics and engagement in our podcast database.
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